ENROLLMENT COORDINATOR SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Updated: Jun 11, 2025 - The Enrollment Coordinator has experience in call center operations with expertise in sales, upselling, and handling patient enrollment or scheduling, utilizing systems like Salesforce, phone, and email efficiently. This role requires the ability to manage high volumes of outbound and inbound calls, engage with leads, and achieve a strong close rate, particularly in the healthcare industry. The coordinator also has proficiency in advanced computer applications, including Microsoft Word, Outlook, and Excel, with comprehensive knowledge of care management and home health services.

Essential Hard and Soft Skills for a Standout Enrollment Coordinator Resume
  • Enrollment Processing
  • Authorization Management
  • Appointment Scheduling
  • Event Planning
  • Application Monitoring
  • Document Review
  • Portal Management
  • Software Maintenance
  • Data Reporting
  • Office Management
  • Customer Communication
  • Prospect Qualification
  • Relationship Building
  • Issue Resolution
  • Sales Support
  • Outreach Engagement
  • Reception Skills
  • Applicant Follow-up
  • Team Collaboration
  • Lead Qualification

Summary of Enrollment Coordinator Knowledge and Qualifications on Resume

1. BA in Education with 2 years of Experience

  • Experience working in secondary or postsecondary Education.
  • Effective communication both in writing and verbally to welcome students, provide information, explain processes, and answer questions.
  • Strong presentation skills, and ability to develop and facilitate clear and effective presentations to inform students, parents, and community members about programs.
  • The ability to develop professional and friendly relationships with students and parents, as well as faculty and staff from both FRCC and the high schools.
  • Demonstrates commitment to supporting students from underrepresented backgrounds.
  • Solid organizational skills to manage time efficiently to support multiple schools, prioritize tasks, multi-task, and track student information with attention to detail.
  • Always show Professionalism and Accountability
  • Inquisitive, willing to try new practices and to encourage and support learning.
  • The ability to manage a large caseload, both administratively and interpersonally.
  • Problem-solve effectively.

2. BA in Communication Studies with 4 years of experience

  • Experience in customer service, admissions, or other related experience
  • Working knowledge of principles and processes for providing customer and personal services
  • Ability to learn quickly and work in a remote environment.
  • Excellent relationship-building, communication, and phone presentation skills.
  • Superior problem-solving, time management, and organizational skills
  • Solutions-oriented with strong follow-up ability.
  • Positive attitude and strong work ethic in a diverse educational community setting.
  • Ability to adapt to changing assignments and multiple priorities
  • Strong proficiency in using multiple software programs simultaneously including MS Office programs, contact management database systems, Gmail, etc.
  • Basic skills in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

3. BA in Business Administration with 5 years of Experience

  • Call center experience selling, upselling, handling rebuttals or healthcare enrollment or scheduling experience (preferably from a call center)
  • Must be tech-savvy and able to toggle between multiple systems simultaneously (salesforce, phone, email, etc.)
  • Must have strong tenure (at least a year in most recent positions)
  • Must have strong empathy for patients
  • Must have the ability to talk to members simultaneously off-script
  • Experience calling hot, warm, or cold leads
  • Experience in sales, telemarketing, the healthcare industry, and heavy outbound appointment-setting
  • Advanced computer skills including the ability to use Microsoft Word and Outlook
  • Knowledge of the medical industry, especially care management or home health
  • A high volume of outbound/inbound calls in a call center setting calling hot or cold leads with a high close rate
  • Positive attitude and a desire to help patients with chronic kidney disease live healthier lives
  • Application Savvy, extremely comfortable with using a printer, copier, scanner, as well as Excel, Word, and Outlook.
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