Job Summary: 

• Handle intake of new authorizations and obtain re-authorization from Case Managers
• Work with families' chosen providers to guide them in submitting all required documents
• Maintain applicant information through tracking systems
• Maintain provider's pipeline through active engagement and sourcing efforts
• Request and verify information to expedite enrollment
• Ensure an impressive provider experience through thorough communication and timely feedback
• Assist in sales/marketing and foster relationships with referral sources
• Assist in prospecting for future business
• Resolve customer service issues
• Process incoming client requests for services
• Assist with Billing and Payroll including processing timesheets
• Assist in setup and instruction of CPR classes
• Comply with federal and state law as applicable

Skills on Resume:

• Authorization Management (Hard Skills)
• Document Verification (Hard Skills)
• Tracking Systems (Hard Skills)
• Provider Relationship (Soft Skills)
• Enrollment Coordination (Hard Skills)
• Sales Support (Soft Skills)
• Customer Service (Soft Skills)
• Billing Assistance (Hard Skills) 

Job Summary: 

• Provides information and support to the Enrollment team through onboarding students with initial inquiries via email and phone communication
• Makes outbound phone calls to Students and follows a cadence of touchpoints outlined by the Enrollment Manager and UP.
• Qualifies new inquiries and applications for programs through meaningful conversations and guides prospects from new inquiries to admission.
• Sets appointments on behalf of the Enrollment Advisors
• Maintains communication via telephone, correspondence, and/or electronic mail with prospective students through all stages of the recruitment and admission process
• Foster, develop, and nurture new and existing contacts
• Achieves KPIs such as appointment conversion, call quality, and talk time
• Utilizes computerized systems to communicate with students
• Research information process admissions, prepare reports, and/or analyze data.
• Assist the Enrollment Team with the creation, tracking, and management of the pipeline of candidates/students for current and upcoming cohorts.

Skills on Resume:

• Onboarding Support (Soft Skills)
• Outbound Communication (Soft Skills)
• Prospect Qualification (Soft Skills)
• Appointment Scheduling (Hard Skills)
• Student Communication (Soft Skills)
• Relationship Building (Soft Skills)
• KPI Achievement (Soft Skills)
• Data Management and Reporting (Hard Skills) 

Job Summary: 

• Process commercial and government group enrollments (initial, re-enrollment, re-validations, changes/terms, etc)
• Ensures practice addresses are current with health plans, agencies, and other entities
• Maintains knowledge of current group requirements across multiple payors
• Initiate and maintain group information within online enrollment portals
• Maintain and update practice enrollment software with all enrollment-related communication during the enrollment process
• Communicate with customers via phone, email, and text.
• Process customer requests and orders in a fast-paced environment.
• Provide knowledgeable answers to questions about product, pricing, and availability.
• Help customers navigate programs and place orders both over the phone and in virtual meetings.
• Work with customers to resolve issues and answer questions.

Skills on Resume:

• Enrollment Processing (Hard Skills)
• Address Management (Hard Skills)
• Group Requirements Knowledge (Hard Skills)
• Portal Management (Hard Skills)
• Software Maintenance (Hard Skills)
• Customer Communication (Soft Skills)
• Order Processing (Hard Skills)
• Issue Resolution (Soft Skills) 

Job Summary: 

• Daily maintenance and documentation of team trackers to support operations and outreach strategies.
• Monitor applications and application systems for missing documents required to complete student files.
• Review and provide feedback to advisors on incoming supporting documents (resumes/CVs, reference letters, transcripts, and student essays) required to complete files according to Academic Partner guidelines.
• Manage trackers (received documents, scanned documents, next steps, etc.) to assist and update teams on file status.
• Assist advisors in arranging and setting appointments with prospective students via telephone, SMS, email, and vCita.
• Follow up with applicants to advise of outstanding documents and provide support for successful file completion before application deadlines.
• Engage prospective students via phone, SMS, and email to qualify and transfer leads to advisors.
• Transfer inbound SMS, phone calls, and general email inquiries to advisors when necessary.
• Engage in outreach activity via phone, SMS, and email to the latent or inactive student database when required.
• Review opportunities for missed or missing next steps to update and assist the team in maintaining lead outreach plans.
• Engage accepted students to arrange welcome calls and collaborate with Student Services to facilitate smooth enrollment.
• Actively participate in weekly meeting rhythms being prepared to discuss performance data, concerns, and creative solutions to enhance team performance.

Skills on Resume:

• Team Tracker Maintenance (Hard Skills)
• Application Monitoring (Hard Skills)
• Document Review (Hard Skills)
• Appointment Scheduling (Hard Skills)
• Applicant Follow-up (Soft Skills)
• Lead Qualification (Soft Skills)
• Outreach Engagement (Soft Skills)
• Performance Data Discussion (Soft Skills)

Job Summary: 

• Completes daily front desk opening and closing procedures and coordinates support coverage of the front reception area every week.
• Acts as primary front desk coverage.
• Receives walk-ins and answers phone calls on behalf of the admissions team and other SLEM departments.
• Acts as an initial point of contact for new and continuing student enrollment needs and helps direct prospective and continuing students to the information or personnel they need, and if possible meeting the need themselves.
• Plans and executes all prospective student visits from start to finish. Handles all logistical details, creates the agenda, organizes room scheduling and setup, orders food and supplies, communicates event information with prospective students, acts as the MC during the student visit or event, and manages event follow-up.
• Oversees the organization and appearance of the SLEM front desk and ensures the office and kitchen are stocked and hospitable for prospective and continuing student appointments and visits.
• Maintains the schedule for the guest apartment and ensures it is properly maintained for prospective students.
• Co-supervises the admissions work study team in collaboration with the Operations Coordinator.
• Provides administrative support to the Director of Admissions, including budget coordination, expense reports, and credit card statement reconciliation.
• Assists in coordinating travel arrangements for the Director of Admissions and others traveling on behalf of Admissions.

Skills on Resume:

• Desk Operations (Hard Skills)
• Reception (Soft Skills)
• Enrollment Support (Soft Skills)
• Event Planning (Hard Skills)
• Office Management (Hard Skills)
• Apartment Management (Hard Skills)
• Admin Support (Hard Skills)
• Travel Coordination (Hard Skills)