Job Summary: 

• Interview, assist, and complete the enrollment process for new and past student inquiries for prospective students.
• Provide comprehensive communication via phone, email, and LiveChat
• Schedule phone appointments to effectively establish contact and follow up with all prospective students.
• Collaborate with ground campus outreach specialists to schedule face-to-face appointments by utilizing a shared calendar.
• Collaborate with teammates and supervisor to reach and maintain enrollment goals by the start date.
• Consistently meet or exceed a daily activity goal in addition to a monthly enrollment conversion goal.
• Effectively manage a growing database of leads.
• Work as a high-functioning member of a team, while contributing to the culture.
• Support the ground campus enrollment department.

Skills on Resume:

• Interviewing (Soft Skills)
• Communication (Soft Skills)
• Scheduling (Hard Skills)
• Collaboration (Soft Skills)
• Goal Setting (Soft Skills)
• Database Management (Hard Skills)
• Teamwork (Soft Skills)
• Customer Service (Soft Skills) 

Job Summary: 

• Communicate with potential students via telephone, or email, to build rapport and assist with the initial portion of the application process
• Review and research degree programs, and policies, to make sure that clear and updated information is being provided to prospective Students
• Communicate effectively with those Students to determine their educational goals and whether the University can meet those goals
• Maintain a high level of customer service and a positive working attitude, as well as being available to help other team members
• Be the driving force behind inspiring students to study business in a global and international setting
• Nurture a network of college counselors and educators, so they can identify and advise students who represent “Hult DNA”
• Consult students and parents on all aspects of the program
• Learn to use Salesforce and gain an understanding of how to interpret data and trends in student applications
• Work with the Director of Admissions and Enrollment to further the school’s goal to increase diversity among students.
• Ensure a smooth and successful enrollment process for corporate students and provide accurate information to meet and exceed student expectations.

Skills on Resume:

• Communication (Soft Skills)
• Research (Hard Skills)
• Customer Service (Soft Skills)
• Networking (Soft Skills)
• Consulting (Soft Skills)
• Data Interpretation (Hard Skills)
• Salesforce (Hard Skills)
• Enrollment Process Management (Hard Skills) 

Job Summary: 

• Serve all prospective transfer students up to the point of matriculation at Marquette, including responding to student calls and email inquiries, conducting degree audits for time-to-degree-completion estimates, and connecting students' interests and abilities with Marquette's degree offerings. 
• Support transfer students through transfer-guaranteed admissions agreements, articulations agreements, and high school pathway programs to ensure students understand the pathway for a successful transfer to Marquette, as well as maintain transfer planning guides on the admissions website 
• Own the student-admission functions of Marquette's online transfer degree programs, including Horizons at Herzing, the College of Business online degree completion program, and other similar programs as they are developed and approved. 
• Manage the inquiries, admissions, and registration process for Marquette's dual enrollment programs, such as ECCP, LAUNCH, and Catholic Virtual
• Serve as the point of contact for students, high school administrators, vendors, and campus partners necessary for the success of the programs. 
• Collaborate with Marquette advising colleagues, the Office of the Registrar (OTR), the Bursar, New Student and Family Programs (NSFP), and Student Educational Support Services in support of students to ensure a successful transition to Marquette University. 
• Maintain up-to-date knowledge of all of Marquette's academic offerings. 
• Make admission decisions for all dual enrollment applicants, including LAUNCH, ECCP, and Catholic Virtual. 
• Presentations or online pre-orientations for student populations mentioned above to aid in their success in Marquette courses and/or provide service as indicated in partnership contracts. 
• Advocate for students and engage in policy discussions when academic and transitional barriers arise 
• Contribute to the transfer student culture at Marquette through cross-college training. 

Skills on Resume:

• Communication (Soft Skills)
• Degree Audits (Hard Skills)
• Transfer Admissions (Hard Skills)
• Program Management (Hard Skills)
• Collaboration (Soft Skills)
• Decision Making (Soft Skills)
• Presentations (Soft Skills)
• Advocacy (Soft Skills) 

Job Summary: 

• Develops and manages a comprehensive account management strategy resulting in measured inquiries and enrollments derived from targeted corporate accounts.
• Achieve inquiry and enrollment goals (as identified in annual goal setting as a part of the performance management process) into degree programs both in class at the Surprise Campus and to online learning formats from corporate and association partnerships.
• Responsible for inquiry generation (referrals) to the high school and transfer enrollment teams from corporate and association partnerships.
• Serve as the liaison and first point of contact with corporate partners for secondary initiatives with corporate partners such as internships, part-time jobs, scholarships, etc.
• Maintains project plan details for corporate and association accounts.
• Represents Ottawa University in corporate partnership events and associations to increase brand awareness and new student enrollment.
• Works with University leadership creating and maintaining service/partnership agreements with corporate and association partnerships.
• Maintains close working relations with supporting offices including financial aid, registrar’s office, business office, and academic advisors
• Responsible for the accurate and timely entry of all data about prospective student outreach activities into the database.
• Works with Marketing for cobranded promotional opportunities and digital portals for corporate partnerships.
• Prepares reports (weekly/monthly/quarterly/annually).
• Understand the University’s policies and procedures and exercise judgment accordingly.
• Represent the University in a way that reflects positively on the University.
• Assure all information is handled ethically and confidentially in alignment with the University’s Code of Conduct and Ethics.

Skills on Resume:

• Account Management (Hard Skills)
• Goal Achievement (Soft Skills)
• Inquiry Generation (Hard Skills)
• Liaison (Soft Skills)
• Project Management (Hard Skills)
• Relationship Building (Soft Skills)
• Data Entry (Hard Skills)
• Reporting (Hard Skills) 

Job Summary: 

• Perform a preliminary case review to identify Members who are potentially eligible for Medicare, SSI, and/or SSDI but have not applied yet, by using the preliminary data provided by the Marketing Research team.
• Conduct a specialized case review to identify all specific clinical and administrative evidence and information required for a potential Medicare, SSI, and/or SSDI application.
• Partner with multiple departments, including Medical Directors, Healthcare Informatics, Finance, and other applicable departments to collect a full evidence set for the application.
• Review the full evidence set and thoroughly assess Members’ potential eligibility for Medicare, SSI, and/or SSDI benefits.
• Screen all potential cases and then identify final cases for Member outreach.
• Outreach to eligible Members by phone and in-home appointment to inform and educate them about their new potential eligibility for Medicare, SSI, and/or SSDI benefits.
• Fully explain the Medicare, SSI, and/or SSDI benefits to the Members to obtain their agreement to participate in the application process.
• Work with the eligible Members to complete a full application and explain all future steps.
• Organize all logistics required for the entire application process, including interpreter services and transportation needs.
• Provide hands-on assistance to the Members including making appointments with the Members’ Doctor, the Social Security Administration offices, or the county Medi-Cal offices.
• Conduct field activities, including accompanying the Members to all appointments (e.g., the Doctor and Social Security Administration offices) if requested.
• Actively monitor the process after the application is submitted and provide all assistance that the Members need.
• Conduct all follow-ups needed during the entire application process until the application is processed and approved or denied.
• Actively build a relationship with the county Medi-Cal offices, Social Security Administration offices, and other key agencies to achieve the program’s objectives.
• Follow all applicable regulatory guidelines and IEHP’s policies.

Skills on Resume:

• Case Review (Hard Skills)
• Eligibility Assessment (Hard Skills)
• Cross-Department Collaboration (Soft Skills)
• Member Outreach (Soft Skills)
• Application Assistance (Soft Skills)
• Appointment Coordination (Hard Skills)
• Regulatory Compliance (Hard Skills)
• Relationship Building (Soft Skills)