ENROLLMENT ADVISOR SKILLS, EXPERIENCE, AND JOB REQUIREMENTS
Updated: Jun 11, 2025 - The Enrollment Advisor has proven expertise in strategic enrollment management and optimizing recruitment efforts to achieve consistent enrollment targets. This role requires extensive experience in admissions within multicultural and international education contexts, utilizing CRM systems, data analytics, and developing impactful marketing materials. Strong interpersonal and communication skills enable effective collaboration with stakeholders, resolution of conflicts, and mentoring of new staff to uphold admissions excellence.
Essential Hard and Soft Skills for a Standout Enrollment Advisor Resume
- Scheduling
- Database Management
- Research
- Data Interpretation
- Salesforce
- Degree Audits
- Transfer Admissions
- Program Management
- Account Management
- Inquiry Generation
- Interviewing
- Communication
- Collaboration
- Goal Setting
- Teamwork
- Customer Service
- Networking
- Consulting
- Decision Making
- Advocacy
Summary of Enrollment Advisor Knowledge and Qualifications on Resume
1. BA in Communication Studies with 4 years of Experience
- Higher education sales, customer service, account management, or relationship-building experience.
- Ability to work collaboratively as part of a team, and to interact effectively with colleagues, administrators, faculty members, and students, as well as external constituencies.
- Familiarity with the needs of international students and a diverse student population.
- Proficiency in Microsoft Office suite (Outlook, Word, Excel, PowerPoint).
- Excellent telephone skills, possessing interpersonal skills that promote relationship-building
- Possess the ability to use critical thinking and problem-solving skills
- Comfortable with public speaking in addressing small-to-large audiences and including virtual webinars
- Ability to organize recruitment events, both on campus and virtually
- Comfortable communicating, interacting, and collaborating with faculty, program directors, senior leadership, constituencies, and external partners
- Experience with student management systems and associated technology.
2. BA in Education with 1 year of Experience
- Confident and professional telephone manner.
- Superb communication skills including an excellent standard of spoken and written English.
- A positive, can-do attitude and a high level of initiative.
- Ability to perform well under pressure and multi-task.
- Experience working in a proactive, rather than reactive manner.
- Experience using Excel and Word.
- Excellent time management and ability to meet established deadlines, and maintain focus and perspective at all times.
- Supportive and collaborative, honest and conscientious.
- High personal standards of achievement with a positive and professional attitude.
- Sales and customer service-oriented, energetic, and determined.
3. BA in Marketing with 5 years of Experience
- Able to remain goal-oriented and exceed goals while working in a fast-paced environment
- Must work well in a team environment and be able to perform as an effective teammate within the Admissions department and in cross-functional teams
- Knowledge of the academic and business workings of a higher education institution
- Ability to stay organized, easily multi-task, and prioritize with ease
- Proficient with Microsoft Word and other applications in the Microsoft Office suite
- Experience in enrollment advising in a collegial setting
- Strong analytical and critical thinking skills, as well as driven and self-motivated
- Excellent customer service skills, as well as superior verbal and written communication skills
- Previous high-volume phone work experience, or promotions
- Experience working in higher education
- Experience working in a technology-driven enterprise
4. BA in Sociology with 2 years of Experience
- Experience in continuing education, for-profit education, distance education, telemarketing, selective admissions/recruitment, education marketing, or alumni/development affairs
- Ability to easily develop contacts and strong working relationships with students and staff
- Strong communication and customer service skills, engaging telephone presence
- Ability to work in a performance-driven and results-oriented recruitment environment
- Strong organization and time management skills
- Open to frequent coaching and feedback to enhance job performance
- Strong professional writing skills
- Strong aptitude with computer applications
- The ability to effectively multi-task, with strong decision-making skills
- Ability to work independently, with good judgment and attention to detail
5. BA in Public Relations with 6 years of Experience
- Full-time relevant experience in a related field
- Past Admissions experience in an education context
- Experience in dealing with clients in a multicultural setting
- Experience with CRM systems and data analytics skills
- Understanding of international curriculum/Special education needs/EAL Requirements
- Expertise in strategic enrollment management planning to optimize recruitment efforts and achieve enrollment targets consistently.
- Proven ability to train and mentor new staff on admissions protocols and customer relationship management systems
- Experience in developing marketing materials and digital content that highlight the unique advantages of educational programs to diverse audiences.
- Proficient in conflict resolution, effectively addressing and mitigating issues that arise among prospective students or between departments.
- Results-oriented and driven by successful outcomes
- Strong verbal (telephone) and written communication skills
- Strong interpersonal skills for building relationships with key stakeholders such as parents, students, and educational consultants.