ENROLLMENT ANALYST SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Updated: Jun 11, 2025 - The Enrollment Analyst possesses expertise in programs emphasizing mathematics or business, with advanced proficiency in Microsoft Office and data manipulation skills, particularly in Excel. This role requires strong analytical thinking, structured problem-solving, and a commitment to continuous improvement in healthcare processes such as claims and enrollment. The analyst also exhibits exceptional client service orientation, effective communication abilities, and a keen sense of accountability in delivering accurate and efficient outcomes.

Essential Hard and Soft Skills for a Standout Enrollment Analyst Resume
  • Data Querying
  • Report Development
  • Custom Portal Development
  • Data Mapping
  • Application Troubleshooting
  • Data Collection Planning
  • Statistical Evaluation
  • Enrollment Activity Reporting
  • Data Analysis
  • Financial Modeling
  • Communication
  • Problem-Solving
  • Attention to Detail
  • Critical Thinking
  • Time Management
  • Collaboration
  • Adaptability
  • Customer Service
  • Multitasking
  • Analytical Thinking

Summary of Enrollment Analyst Knowledge and Qualifications on Resume

1. BA in Finance with 4 years of Experience

  • IT experience in a patient care setting, medical center, or healthcare environment
  • Prior Provider Management software solution experience, with a focus on Payor Enrollment, Privileging, and Credentialing processes and workflows
  • Strong technical skills with problem-solving and analytical skills
  • Ability to analyze data and make recommendations
  • Strong Microsoft Office skills including Word, Excel, and PowerPoint
  • Demonstrative understanding of technical documentation
  • Excellent critical thinking skills
  • Ability to communicate effectively with people at all levels in the organization
  • Eager to learn, exceptional listening skills
  • Excellent interpersonal and follow-up skills
  • Ability to work independently with minimal supervision as part of a larger team
  • Must be able to multi-task effectively and possess Project Management skills

2. BA in Information Systems with 3 years of Experience

  • Experience in eligibility/enrollment within the managed care industry
  • Prior experience in customer service in the Healthcare Industry
  • Prior experience with Medicare Advantage
  • Excellent written and verbal communication skills
  • Proficient in Microsoft Office Suite, including Access, Excel, Word, and Outlook
  • Ability to read and interpret technical reports.
  • Ability to analyze and interpret data using Microsoft Excel and Access and provide feedback to appropriate personnel.
  • Flexible, able to work independently or in a team environment; able to work overtime
  • Detailed and able to work with minimum supervision to meet strict deadlines.
  • Working knowledge of the Epic Tapestry system
  • Working knowledge of the TriZetto Enrollment Administration Manager (EAM) application

3. BA in Economics with 2 years of Experience

  • The ability to work well within a team that includes all levels within the organization from clerical and support staff to senior management as well as clients and brokers outside of the organization.
  • Experience in enrollment or eligibility in the insurance industry
  • Experience as a claim processor or claim adjudicator
  • Understands working in a health benefit administration, Third Party Administrator, or Pre-Tax Benefit environment
  • Understands and can work in a production environment in which performance is tied to operational metrics
  • Integrity and discretion to maintain confidentiality of member’s HIPAA data.
  • Strong analytical ability to work, discover, and outline systems-related issues on your own as well as within a team.
  • The ability to take the lead on projects and recommend and implement processes to complete work.
  • Proficient in MS Excel and MS Word.
  • Ability to work independently, prioritize, and work under deadlines.
  • Must have great attention to detail.

4. BA in Business Administration with 5 years of Experience

  • Experience preferably in a program with a heavy emphasis on mathematics or business
  • Work experience either in an insurance company or an outsourcing company doing healthcare processes (e.g. claims, enrollment)
  • Previous benefits or insurance experience
  • Advanced proficiency in Microsoft Office (Word, Excel, and PowerPoint)
  • Experience with data entry, validation, and manipulation (advanced Excel skills)
  • Ability to review and check data against subject domain knowledge (e.g., health and group benefits) and understand the data’s applicability/accuracy for the designated purpose
  • Ability to ask the right questions and seek help where appropriate
  • Sense of accountability, owning one’s work, and taking pride in it
  • Structured problem-solving and analytical thinking
  • Continuous improvement mindset – increasing task efficiency and effectiveness with each product or service repetition
  • Strong client service orientation, client relationship, interpersonal and team skills
  • Proficiency in English, good written and communication skills
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