ENROLLMENT SPECIALIST SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Updated: Jun 11, 2025 - The Enrollment Specialist has proven expertise in employee benefits, human resources, and related fields, with advanced proficiency in Excel, Word, and G Suite tools. This role requires exceptional organizational, communication, and multitasking skills, thriving in fast-paced environments while maintaining attention to detail. The specialist is also adept at collaborating with teams, managing large workloads, and delivering professional interactions with clients and executive management.

Essential Hard and Soft Skills for a Standout Enrollment Specialist Resume
  • CRM Updates
  • KPI Achievement
  • Cold Calling
  • Outreach Campaigns
  • Proposal Setup
  • Application Review
  • Document Handling
  • Data Scanning
  • FERPA Knowledge
  • Provider Enrollment
  • Patient Outreach
  • Building Rapport
  • Needs Analysis
  • Enrollment Support
  • Team Collaboration
  • Process Improvement
  • Client Support
  • Communication Skills
  • Patient Engagement
  • Conflict Resolution

Summary of Enrollment Specialist Knowledge and Qualifications on Resume

1. BA in Psychology with 2 years of Experience

  • Proven office working experience
  • Work experience in a medical office environment, customer service, IT, or support desk role
  • Excellent verbal and written communication skills, particularly phone and email correspondence
  • Ability to listen to and understand user issues and respond appropriately
  • Personal track record of being thorough, courteous, and responsive in customer service
  • Ability to analyze information and use logic to address customer issues and problems
  • Ability to cool-headedly manage difficult or emotional customer situations
  • Eagerness to quickly achieve a high level of understanding of the software and configuration options, and be able to communicate the value of these features to clients
  • Ability to assist with the development and maintenance of help tools for AdvancedMD users (e.g., knowledge base articles)
  • Professional in appearance and attitude
  • The ability to conduct training and presentations
  • Ability to work independently and as part of a team

2. BA in Human Resources with 4 years of Experience

  • Experience in benefits administration, payroll processing, and human resources.
  • Prior HRIS working experience
  • Hold payroll certification
  • Hold SHRM-CP and/or PHR certification
  • Working knowledge of payroll best practices.
  • Strong knowledge of human resource and payroll federal and state regulations.
  • Strong PC knowledge including proficiency in Excel.
  • Must be detail-oriented, possess a strong work ethic, and be a team player.
  • Strong interpersonal (verbal and written) communication skills.
  • Strong organizational, time management, and prioritization abilities
  • The ability to input accurate and detailed application information on time.
  • The ability to work well under pressure with timeline constraints.

3. BA in Healthcare Administration with 1 year of Experience

  • Experience working in Customer Service
  • Banner Software And BDMS Experience
  • Experience in college admissions, financial aid, records, or a related field
  • Computer skills (Microsoft Office, Google Applications, etc.)
  • Ability to coordinate with other offices/departments and work cooperatively as a member of a team
  • Ability to pay close attention to detail and work independently
  • Ability to communicate with and work well with diverse groups of people
  • Knowledge of the Family Federal Rights and Privacy Act (FERPA) concerning student privacy and protection regulations
  • Excellent analytical, problem-solving, and customer service skills
  • Strong oral and written communication skills
  • Ability to read and understand federal, state, and institutional regulations and guidelines

4. BA in Liberal Arts with 2 years of Experience

  • Proficient in Microsoft Office suite including Outlook, Word, Excel, and PowerPoint
  • Ability to work in a fast-paced environment
  • Self-motivated with strong organizational/prioritization skills and the ability to multi-task with close attention to detail
  • Ability to work well with all levels of internal management and staff, outside clients and vendors, and be a welcoming, forward-thinking, and self-motivated individual
  • Strong computer skills
  • Prior call center working experience
  • Medical EDI working experience
  • Payer experience in the healthcare industry
  • Knowledge of Insurance Payer Forms
  • Excellent customer service skills with time management skills
  • Excellent verbal and written communication skills
  • Proven ability to work effectively under pressure and meet deadlines.

5. BA in Social Work with 3 years of Experience

  • Relevant healthcare experience, including specialized skills in Credentialing and/or Medical Billing
  • Certified Provider Credentialing Specialist (CPCS) or Certified Professional in Medical Staff Service Management (CPMSM) Certification
  • Collaborative spirit – the ability to work within a team environment as well as to handle independent tasks
  • Exceptional organization and time management skills to manage priorities and deadlines
  • Strong attention to detail and quality
  • Proficiency with Microsoft Office suite (Word, Excel, Outlook, Teams) and Adobe
  • Demonstrated skills in problem-solving, analysis, and resolution
  • Must be able to function independently, and possess demonstrated flexibility in multiple project management
  • Effective verbal, interpersonal, and written communication skills
  • The ability to communicate appropriately and effectively with practitioners, internal stakeholders, and providers, including sensitive and confidential information
  • Exercise independent judgment in interpreting guidelines of applicable regulatory bodies.

6. BA in Healthcare Administration with 2 years of Experience

  • Experience in a hospital setting and/or managed care setting
  • Demonstrated experience in enrollment functions, or an equivalent combination of education and experience
  • Strong verbal and written communication skills are critical to the position
  • The ability to understand government payor issues and resolve problems with Medicare/Medicaid executives
  • Strong organizational skills, attention to detail, and ability to prioritize workload
  • Ability to communicate effectively with all levels of management, clinical departments, and physicians
  • Ability to work with minimal supervision and to maintain confidentiality due to access to sensitive information
  • The ability to problem solve and think creatively
  • Knowledge of CMS guidelines for enrollment
  • Working knowledge of Microsoft Word, Excel, Adobe Acrobat Pro
  • Maintains a positive demeanor, actively participates in team/department meetings, and assists the department in identifying areas of opportunity

7. BA in Sociology with 3 years of Experience

  • Experience in complex healthcare contracts/agreements and/or training
  • Experience in handling various aspects of billing, data integrity, and collection functions for a healthcare provider
  • Knowledge of various PPO, HMO, Medicare, Medicaid, and other payer reimbursement structures
  • Knowledge and understanding of the claim process
  • Proficient in data analysis and knowledgeable of relational databases with demonstrated proficiency in report development using complex queries.
  • Excellent organizational skills, detail-oriented, ability to prioritize and multi-task, and meet deadlines.
  • Excellent verbal and written communication skills
  • Advanced customer service and phone skills
  • Intermediate Microsoft Office Suite, including Word, Excel, Access, and Outlook.
  • The ability to explain complex ideas in simple, understandable ways to make clients feel comfortable and confident.

8. BA in Political Science with 2 years of Experience

  • Experience in a customer contact environment
  • Knowledge of Accounts Payable and Electronic Payments, Sales or Collections experience
  • Proven customer service experience
  • Demonstrate a strong customer focus
  • Communicate effectively with peers, management, and clients
  • Exercise good judgment and decision-making skills
  • Effective time management
  • Attention to detail with strong written and computer skills
  • Strong phone contact skills, including active listening
  • Proficient in MS Office Windows, MS Word, MS Excel, MS Outlook
  • Excellent organizational and time management skills.

9. BA in Public Administration with 4 years of Experience

  • Knowledge of K-12 learning trends and the changing academic landscape
  • Background in consultative sales, marketing, and/or education
  • Strong written and verbal communication skills that allow for clear and concise articulation of academic plans
  • Management experience with a team of 5 or more members
  • A mix of technical and people skills, navigating databases, and getting familiar with some HRA regulations
  • The ability to research insurance application issues and apply great communication skills to solve those issues together with the carrier.
  • Flexibility and confidence working in a fast-paced environment with comfort, problem-solving, and multitasking
  • Progressive growth in management or consultative sales
  • The ability to learn new systems easily.
  • Bilingual in English, and Mandarin or Korean
  • Ability to travel in assigned areas regularly

10. BA in Marketing with 5 years of Experience

  • Experience in employee benefits, human resources, insurance, accounting and/or other related field
  • Advanced proficiency in Excel and Word and/or G Suite products including Gmail, Docs word processing, Sheets, and Drive cloud storage
  • Fundamental skill in PowerPoint and database systems/report writing
  • Excellent/professional verbal and written communication skills including a command of the English language
  • Strong organizational and time management skills
  • Ability and preference to work in a team environment
  • Project professional appearance and manner
  • Self-directed self-starter with a high attention to detail
  • Ability to multi-task and handle large volumes of activity during peak times of the year
  • Flexibility and ability to work overtime
  • Ability to work in a fast-paced environment
  • Must be able to communicate effectively with colleagues, executive management, and clients
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