ENROLLMENT COUNSELOR SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Updated: Jun 11, 2025 - The Enrollment Counselor demonstrates strong sales and enrollment expertise, leveraging CRM tools like Salesforce and Microsoft Office to efficiently manage tasks and achieve quality standards. Exceptional communication and consultative skills enable effective engagement with diverse clients, adapting seamlessly to fast-paced environments and receiving feedback constructively. Proven ability to work independently and collaboratively ensures success in meeting objectives while maintaining professionalism and critical-thinking capabilities.

Essential Hard and Soft Skills for a Standout Enrollment Counselor Resume
  • Health Care Knowledge
  • Training
  • Enrollment
  • Policy Development
  • Reporting
  • Liberal Arts Knowledge
  • Admissions Support
  • Program Coordination
  • Outreach Activities
  • Data Entry
  • Customer Service
  • Relationship Management
  • Language Assistance
  • Collaboration
  • Weekend Programming
  • Counseling
  • Communication
  • Decision Making
  • Problem Resolution
  • Time Management

Summary of Enrollment Counselor Knowledge and Qualifications on Resume

1. BA in Psychology with 3 years of Experience

  • Hold a Certified Enrollment Counselor
  • Experience working in outreach or equivalent
  • Basic computer skills (approx. 32 w.p.m.), and intermediate computer skills
  • Excellent verbal and written communication skills and customer relations skills
  • Knowledge about health care insurance (i.e., Covered CA, Family PACT, Unmatched HWLA, CHDP)
  • Excellent presentation skills and ability to develop clear and effective outreach materials
  • The ability to independently organize field activities.
  • Excellent presentation/public speaking and organizational skills.
  • A strong community network
  • Must be flexible and able to multi-task while working in a collaborative, team environment with a positive attitude
  • Willing to travel as deemed necessary
  • Bilingual English and Spanish

2. BA in Business Administration with 2 years of Experience

  • Experience providing effective college counseling, recruiting, or student service-related areas in higher education.
  • An understanding of student recruitment, student learning, career development, and other relevant theories in education, social sciences, and humanities.
  • Must be a multi-task-oriented individual with an appreciation for working within deadlines.
  • Knowledge of personal computer and various software, including Excel and Appointment Plus.
  • Proficient in the use of social media including Facebook, Instagram, Twitter, email, text messaging, video capture, etc.
  • Excellent communication skills, including public speaking.
  • Excellent customer service skills and the ability to deal with prospective students, families, faculty, and staff professionally.
  • Must be able to demonstrate sensitivity to the needs of students from diverse backgrounds.
  • Able to plan, schedule, and manage projects and assignments.
  • Able to establish effective working relationships with others.
  • Able to follow established college policies and procedures.

3. BA in Social Work with 3 years of Experience

  • Displayed track record of advanced performance and ability to meet objectives
  • Ability to work in a goal-driven and measured performance environment
  • Excellent time management, interpersonal, written/verbal communication, and presentation skills
  • Evidence of organizational accomplishments in a productive and contributive team environment
  • Highly motivated, self-starter, and able to relate positively and professionally with prospective learners and University colleagues.
  • Experience with comprehensive customer-decision cycle, which often entails multiple contacts
  • Experience representing high-value products and services to a diverse customer base
  • Expertise in leveraging customer-tracking software applications and tools
  • High achievement-orientation and drive
  • High service orientation, strong desire to work in a mission-driven culture, and work in the best interests of customers/learners.
  • Experience creating and maintaining strong customer relationships.

4. BA in Communication with 4 years of Experience

  • Prior education sales/enrollment experience
  • Working knowledge of CRM software, e.g. Salesforce
  • Ability to sell high-value consumer services or products
  • Proficient in writing and speaking English and preferably Arabic
  • Working knowledge of Microsoft Office (Word, Excel, PowerPoint)
  • Must possess a confident telephone presence
  • Excellent verbal, written, and interpersonal communication skills
  • Must be self-motivated and able to work effectively in a team environment
  • Proven ability to work independently and manage multiple tasks efficiently and effectively by meeting quality standards
  • Effective time management skills, sense of urgency, and ability to plan and prioritize daily activities
  • Excellent consultative skills and demonstrated ability to adapt to change in a fast-paced environment
  • Must possess the ability to receive constructive feedback and demonstrate accountability
  • Must possess critical-thinking ability, problem-solving skills, and good judgment
  • Ability to work in the hiring location without sponsorship
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