Job Summary: 

• Understand and explain to customers how health care is delivered in the community.
• Train Certified Enrollment Counselor trainees to prepare for qualification for Covered California certification.
• Provides strong customer service and support to potential clients
• Receive and handle inquiries by telephone, mail, and in-person assistance for enrollment into the Covered California program
• Pre-screening and assist applicants for the program eligibility determination and enrollment.
• Develop and maintain program policies and procedures for handling Covered California prospective, enrolled, and renewing customers.
• Compile and report information on customer feedback and program effectiveness.
• Produce regular reports and data submissions as required by Covered California and Healthy San Francisco programs.
• Maintain and enhance relationships with Covered California and Healthy San Francisco programs.
• Coordinate with other team members to assist customers.
• Provide language assistance to people with limited English proficiency to help in patient navigation (e.g. making doctor appointments, interpreting for physician offices, etc.)
• Take responsibility for Marketing Outreach

Skills on Resume:

• Health Care Knowledge (Hard Skills)
• Training (Hard Skills)
• Customer Service (Soft Skills)
• Enrollment (Hard Skills)
• Policy Development (Hard Skills)
• Reporting (Hard Skills)
• Relationship Management (Soft Skills)
• Language Assistance (Soft Skills) 

Job Summary: 

• Build awareness of the value of a liberal arts education, and the College of Liberal Arts and Sciences (CLAS) at The University of Iowa.
• Dedicate 30% of effort to assisting with Admissions programming, outreach, customer support, and events.
• Collaborate with Admissions to promote and feature CLAS departments through coordinated recruitment outreach
• Assist with on/off-campus programs for prospective students, programs for targeted populations, and programs that use departmental volunteers/student employees in the recruitment process
• Coordinate recruitment (outreach) activities with campus and external partners
• Participate in programming on some weekends
• In collaboration with the Office of Admissions, assess CLAS recruiting activities, communication plans, and publications.
• Collaborate with staff in CLAS on scholarship competitions for new students.
• Function as an admission counselor during peak periods providing information sessions, phone support, and campus programming assistance.

Skills on Resume:

• Liberal Arts Knowledge (Hard Skills)
• Admissions Support (Hard Skills)
• Collaboration (Soft Skills)
• Program Coordination (Hard Skills)
• Outreach Activities (Hard Skills)
• Weekend Programming (Soft Skills)
• Assessment (Hard Skills)
• Counseling (Soft Skills) 

Job Summary: 

• Manages admissions process including inquiries, correspondence, collection, and maintaining admissions data.
• Working with admissions staff to keep student records up-to-date and accurately entered into the ERP/CSM database.
• Creating new student folders and assigning them to appropriate counselors through student’s academic interest
• Responsible for maintaining admissions reports, and daily, weekly, and monthly applicant/inquiry statistical reports.
• Evaluates prospective student applications and transcripts using consistent standards for admissions to the University.
• Communicate effectively with applicants promptly
• Provides thorough knowledge of the University, academic departments, programs, curricula, methods of program delivery, and expectations.
• Collaboration with academic departments and administration regularly and ability to build/maintain positive relationships.
• Transcript Evaluations for program requirements (recommended hours, content areas, GPA requirements, etc.) for meeting program standards for the University and State certification process.
• Provide prompt and efficient customer service.
• Learn and execute new information and data processes that are required to meet the needs of the department.
• Represent the University at events.
• Receives and uploads student admissions documents.
• Assist with orientations or other programs

Skills on Resume:

• Admissions Management (Hard Skills)
• Data Entry (Hard Skills)
• Record Keeping (Hard Skills)
• Report Generation (Hard Skills)
• Application Evaluation (Hard Skills)
• Communication (Soft Skills)
• Collaboration (Soft Skills)
• Customer Service (Soft Skills) 

Job Summary: 

• Correspond both orally and in writing with prospective students, parents, applicants, guidance counselors, and others seeking information on admissions standards, pre-college programs, and student activities daily
• Counsel students on matters of admission, financial aid, etc. with particular attention to diversity recruitment efforts
• Assist students with registration and enrollment for non-competitive (registration only) programs
• Serve as member of the Admissions Committee for assigned programs and/or applicants, ensuring applications are completed, managing document collection of supplemental materials, reading applications, and back-up other programs
• Serve as a member of the Pre-College Admissions Committee for assigned programs, reading applications, and making admissions decision recommendations to the Associate Director of Admissions
• Manages all aspects of the student lifecycle from a lead to an enrolled student, including managing the waitlist as well as keeping a record of all class appeals
• Keeps in close contact with Student Life to ensure accuracy of student lists
• Schedules and conducts interviews of prospective applicants and submits written evaluations both in person and via video conference
• Lead in maintaining data collection on all assigned prospects, reporting weekly on the status of the prospect pool, collaborating with other staff to report on trends, and developing action steps needed to meet admissions and enrollment targets
• Assist with the daily operations of the Office of Admission through admission presentations, interviews, and on and off-campus admission events, including recruitment fairs, open houses, and livestreams, as well as email, online chats, and call campaigns.

Skills on Resume:

• Communication (Soft Skills)
• Counseling (Soft Skills)
• Registration Assistance (Hard Skills)
• Application Management (Hard Skills)
• Decision Making (Soft Skills)
• Data Management (Hard Skills)
• Interviewing (Soft Skills)
• Event Coordination (Hard Skills) 

Job Summary: 

• Serve as the primary point of contact for non-traditional undergraduate and graduate prospective students, including first-time freshmen, transfer students, non-degree seeking students, and readmit students (both domestic and international).
• Provide counsel for prospective students and applicants by utilizing various methods of communication (webchat, email, text, phone, etc.).
• Maintain appropriate follow-up communication with these students regarding degree program offerings, application status, and basic financial aid information.
• Manage a large amount of inbound and outbound calls efficiently and professionally.
• Read, understand, and communicate college policies and procedures.
• Understand and manage job expectations, including courteous and professional attitude towards prospective students, fellow team members, and the leadership team, student phase conversion rates, daily volume requirements (calls, webchats, text messages, and emails)
• Acknowledge, communicate, and resolve problems by clarifying issues, researching and exploring answers, implementing solutions, and escalating unresolved problems.
• Continually improve communication, sales, and counseling skills through training, quality assurance sessions, and call shadowing while accepting and incorporating feedback and direction from supervisors.
• Commit to working rotating hours to provide consistent service to prospects and students, including nights and weekends
• Enhance the organization’s reputation by exploring opportunities to add value to job accomplishments.

Skills on Resume:

• Communication (Soft Skills)
• Counseling (Soft Skills)
• Call Management (Hard Skills)
• Policy Understanding (Hard Skills)
• Problem Resolution (Soft Skills)
• Sales Skills (Soft Skills)
• Time Management (Soft Skills)
• Customer Service (Soft Skills)