• Manages daily operations and administration activities of the Transactional Fraud Detection/Prevention Team.
• Establishes and implements operational procedures and runbooks.
• Trains, coaches, and monitors staff to ensure an excellent client experience.
• Establishes positive employer-employee relationships and promotes a high level of employee morale, trust, and integrity
• Conducts thorough reviews and inquiries on identified and suspicious accounts within the specified systems
• Helps develop, maintain, and implement policies/procedures to detect and prevent fraudulent activity.
• Conduct team meetings to enhance teamwork ensuring good staff morale.
• Assists in the development of fraud detection tactical and strategic planning, including developing and managing a product roadmap.
• Communicates significant fraud issues to Sr. Management, and makes recommendations when weaknesses are identified
• Works fraud queues and takes escalated phone calls
• Participates in a 24/7 on-call rotation and fraud incident response.
• Responds promptly and exercises exceptional communication skills to optimize each contact with clients, partners, and issuing banks

Skills: Fraud Prevention, Procedure Development, Staff Training, Employee Relations, Fraud Investigation, Policy Development, Strategic Planning, Client Communication

• Manage and develop BankProv’s Fraud Prevention Program and framework.  
• Monitor and develop fraud strategies, tools, processes, and models, and ensure that they deliver superior fraud detection while balancing customer experience.
• Explain variances and recommend remedial actions to all stakeholders.  
• Maintain a strong partnership with vendors and the Product team, effectively managing the fraud controls for the new-account application  
• Provide on-site subject matter expertise in current and emerging fraud typologies, investigative methods, customer-centric service, and company policies and resources.  
• Monitor for emerging risks and fraud-related trends.  
• Create education and training materials for Bankprov employees and clients on common fraud trends and techniques.
• Distribute periodic fraud awareness messages and bulletins.  
• Evaluation of new tools and processes to enhance detection, and reporting on overall fraud losses and trends, in addition to monitoring strategy performance.  
• Provide leadership for all front-line fraud investigations.  
• Responsible for capacity and strategic planning, and guiding reporting, training, and professional development programs.  

Skills: Fraud Program Management, Fraud Strategy Development, Stakeholder Communication, Vendor Relationship Management, Fraud Expertise, Risk Monitoring, Training and Education, Fraud Loss Reporting

• Manage day-to-day fraud prevention and mitigation domestically and globally across a suite of payment products
• Develop and monitor tools, processes, and strategies to ensure that they deliver high-quality fraud detection while balancing acceptance rates and P&L impacts
• Manage investigations on all payment inquiries, payment recalls, and chargebacks
• Understand Card Scheme rules/regulations and internal procedures that affect risk, fraud, and dispute processing
• Implement and manage security measure systems, fraud prevention strategies, and alerts
• Manage relationships with banks, clients, and third parties to inform risk-based decision making
• Build fraud analysis models and provide data-driven insight on improving the efficiency and effectiveness of the fraud systems
• Work with the product and development teams to identify system improvements to the fraud prevention systems
• Generate risk management reports
• Communicate results to partners and leaders
• Co-develop new methods, processes, and solutions with employees
• Provide representation on projects, either as an assigned representative or for escalations

Skills: Fraud Management, Fraud Strategy, Payment Investigation, Compliance, Security Implementation, Stakeholder Management, Data Analysis, Risk Reporting

• Manage and develop the fraud team and own the processes and tools required to identify high-risk business problems and develop recommendations and solutions to best manage the risks
• Monitor and review account activity and transaction data for suspicious activity and possible fraud.
• Review, investigate, and resolve irregular transactions both on the merchant level and the end-user level.
• Maintain detailed records of suspicious activity, analyze trends, communicate security threats to management, and provide recommendations for loss mitigation
• Analyze the internal and external fraud prevention tools outcomes and provide professional feedback
• Create, implement, and manage Fraud rules and systemsHandle the processing/cancelling of orders flagged as risk
• Source and implement the most appropriate tools to help increase accuracy and reduce risk
• Handle chargebacks and reduce chargeback loss
• Be data-driven and provide real-time feedback to the business
• Establish and ensure compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced customer satisfaction
• Foster a culture of accountability, collaboration, speed, innovation, excellence, and a fun work environment while continuously elevating the quality and caliber of fiscal controls.
• Work effectively across the organization to maximize company resources.

Skills: Fraud Team Management, Risk Identification, Transaction Monitoring, Fraud Investigation, Loss Mitigation, Fraud Rule Implementation, Chargeback Management, Data-Driven Feedback

• Manage overall fraud operations, including fraud manual review, customer support, and quality analysis.
• Continuously improve operational metrics and ensure SLA’s and KPI’s are being met, working with the data team on a data-driven framework.
• Improve team quality and productivity through industry benchmarks and best practices while managing an operations budget.
• Collaborate with decision analytics product management on the overall business strategy to innovate and grow PasarPolis’ fraud decision analytics solutions.
• Coordinate with other teams (i.e., legal) to ensure cross-functional alignment and compliance.
• Keep up to date on tech companies related fraud and payments trends, tools, and policies.
• Develop and execute a strategy to improve productivity with tools and technology systems.
• Create a framework to conduct pre- and post-fraud analysis while working collaboratively with decision analytics to improve automated fraud detection.
• Interview, hire, and train new employees.
• Set and achieve goals for individuals and the team as a whole.
• Minimize loss due to fraudulent activity and abuse of the system.
• Optimize team practices to maximize the efficiency of the team in processing investigations, meanwhile minimizing 'false positives' and the impact of inadvertently closing the account of a legitimate or well-behaved user.

Skills: Fraud Management, Metrics Improvement, Quality Enhancement, Analytics Collaboration, Coordination, Fraud Monitoring, Productivity Optimization, Fraud Analysis

• Responsible for the procedures and methods to optimize the service provided by the Risk & Fraud teams
• Ensure the quality of service provided to players, casino clients/partners, and others, B2B respects KPIs (fraud rate, response time, etc) and other Operational Levels Agreement (Internal and External)
• Organize the operations of both Belgian and International R&F GAMING1 teams (timetables, task planning, etc.)
• Evaluate resources and validate (in agreement with the Compliance Director) the recruitment of team members
• Ensure the continuous evaluation of the performance of the members of the teams and assess the Team Leaders
• Perform regular briefings on different business-related topics (results, strategy, changes)
• Set up and maintain internal reporting procedures, and for the rest of the business (fraud rate, authentication time, suspicion alert reports, etc.)
• Be the escalation point of contact, advise, and decide on the treatment of problematic players
• Ensure compliance of the processes implemented within the Risk and Fraud department in terms of player acceptance (Due Diligence), monitoring of transactions, validation of earnings, activity reports (anti-money laundering report and others).
• Ensure training, supervision, and operational support for the Risk and Fraud teams of partners or client casinos

Skills: Service Optimization, KPI Management, Team Coordination, Resource Evaluation, Performance Evaluation, Reporting Procedures, Escalation Management, Compliance Supervision

• Support Manager in liaison on Fraud Risk Management (FRM) matters with all parties and subsidiaries within the Group, and with external parties.
• Manage responses to fraud incidents escalated to FRM, including investigations and reporting, among others.
• Perform annual reviews for all FRM and attendant policies, i.e., Fraud Incidence Response Protocols, Whistle-blowing Sub-policy, and Police Reporting Procedures for all entities within the OCBC Group.
• Support Manager in all scheduled “fraud risk assessment and outlook” reviews and management reporting.
• Gather and report fraud-related MIS with relevant commentaries for Senior Management, Board Risk Management, and Operational Risk-Information Security Committees.
• Liaise with entities within the OCBC Group for the extraction and compilation of these MIS.
• Construction and management, including data entry, of a Fraud Database from escalations received.
• Conceptualize and implement, where possible, new ideas for the explanation of past, current, and future fraud trends.
• Enhance market intelligence network by maintaining a working relationship with all industry members to keep abreast of fraud management developments, threats, and trends.
• Undertake a proactive approach to fraud risk management by proposing additional or new mitigating measures to manage down fraud risks, based on changing fraud trends and landscape.
• Recommend and assist in the development of infrastructural support for FRM functions.
• Constantly seek opportunities to streamline such functions, procedures, and processes to maximize productivity.
• Promote fraud risk awareness by providing staff training, guidance, and advisories to Business and Support Units on fraud incidents.
• Identify and attend appropriate training opportunities according to requirements.

Skills: Fraud Risk Management, Incident Response, Policy Review, Fraud Risk Assessment, MIS Reporting, Fraud Database Management, Market Intelligence, Fraud Risk Awareness

• Experience working in the eCommerce or Financial Services industry
• Experience in managing and motivating a small team
• Experience working within the risk and fraud space, ideally with Card Not Present (CNP) Payments
• Experienced in various fraud management software tools (experience working with Kount and Chargebacks911)
• Strong analytical skills, experience with Excel
• Reporting experience with BI (business intelligence) tools
• Experience managing an underwriting team
• Not afraid to think “out of the box” to solve problems with persistence and a results-focused approach
• Can excel in complex, fast-paced environments
• Extensive multi-tasking and prioritization skills
• Project coordination skills (on-time results and working with cross-functional teams)

Qualifications: BA in Risk Management with 4 years of Experience

• Banking and/or lending experience, across the fraud life cycle, preferably within a regulated bank.
• Ability to design and develop fraud solutions using SAS, SQL, R, Python, or other programming languages
• Analytical, relationship, and project management skills for driving large cross-functional initiatives
• Deep domain experience in asset and liability banking products.
• Experience working in fraud modeling and data management.
• Direct experience working with cross-functional internal teams and external vendors to implement strategies and drive results
• Expertise in identifying and mitigating potential fraud risks within banking and lending operations.
• Proficient in applying advanced fraud detection methodologies, including transaction monitoring and anomaly detection.
• Strong understanding of financial regulations (e.g., GDPR, AML, KYC) and how they impact fraud management.
• Skilled in data visualization and reporting for fraud trends using tools like Tableau, Power BI, or advanced Excel functions.
• Capable of creating fraud prevention solutions that balance security with a positive customer experience.
• Superb collaboration skills with strong communication skills

Qualifications: BA in Finance with 5 years of Experience

• Experience as a fraud analyst or in a similar operations position.
• Demonstrated knowledge of fraud regulations, regulatory guidance, and relevant rules
• Familiarity with fraud detection and prevention systems and tools.
• Experience working on initiatives that require strategic planning/thinking
• Ability to grasp complex processes quickly and be able to identify fraud risks and compensating controls
• Excellent problem-solving abilities and results-oriented, able to make decisions independently
• Strong leadership skills and the ability to influence others
• Sound understanding of fraud risks and internal controls
• Strong analytical/research skills coupled with the ability to effectively summarize findings
• Ability to communicate complex fraud-related issues to stakeholders and collaborate effectively with cross-functional teams.
• Quick and accurate decision-making ability in high-pressure situations, often with limited information.

Qualifications: BA in Law Enforcement with 2 years of Experience

• Experience working in the financial services/banking industry
• Previous experience in transaction monitoring/items processing would be an added advantage
• Previous team management experience
• An interest in keeping abreast with banking laws and regulatory changes
• Strong knowledge of transactional fraud, account takeover, and other fraud tactics
• Experience in analyzing, recommending, and managing fraud strategies
• Experience in building effective fraud prevention programs – both software and teams
• Experience in leading/collaborating with tech vendors to design, implement, and operate fraud prevention and detection solutions
• Strong verbal and written communication skills with problem-solving and analytical skills
• Working experience in strategy consulting
• Experience in data extraction/data mining tools like SQL, SAS
• Adaptability in an agile and fast-paced environment
• Ability to work collaboratively and independently while managing between projects and assignments
• Relevant industry certifications such as CAMS, CFE, and CFCS

Qualifications: BA in Economics with 10 years of Experience

• Certification in Fraud or a financial crime-related subject by an internationally recognised organisation
• Expert knowledge and practical experience managing fraud risk, specifically card fraud, CNP fraud, scams, merchant, and eCommerce
• Understanding basic technology architecture and security of web, mobile, and merchant financial services
• Competent writer of corporate policies and communications
• Experience in card scheme fraud risk analysis and case investigation
• Excellent data querying and management skills with attention to detail
• Solid verbal and written communication skills
• Strong prioritization and execution capabilities
• Experience and comfortable in establishing relationships with different teams inside the organisation and outside the organisation
• Ability to learn and adapt to new fraud risk management tools
• Strong analytical skills for identifying and mitigating fraud patterns

Qualifications: BA in Criminal Justice with 4 years of Experience

• Risk fraud mitigation experience in payments and/or lending with traditional and alternative payment methods
• Strong background in risk management practices, including assessing vulnerabilities and developing mitigation strategies.
• Ability to analyze fraud patterns, create empirical rules, and develop prevention strategies to identify and mitigate fraud attacks
• Extensive knowledge in fraud schemes, risk prevention methods, and detection tools for payments and lending businesses
• Experience mitigating online fraud, such as account takeover, phishing, online card testing, etc.
• Strong quantitative analytical experience, including background with statistical modeling
• Deep understanding of financial systems, payment processes, and e-commerce platforms to identify potential fraud risks.
• The ability to analyze large transactional data sets, interpret ambiguous situations, and make decisions under pressure
• Strong understanding of the payments landscape across all participants – issuer, merchant, acquirer, and network
• History of managing a team and building a fraud function from the ground up
• Excellent written, oral, and presentation skills and an ability to synthesize information and make clear, concise recommendations on a course of action
• Creative, team-focused, and effective problem solver

Qualifications: BA in Finance with 5 years of Experience

• Proven experience working with Financial Institutions in Fraud and Financial Crime.
• An understanding of the key fraud typologies impacting financial institutions and the control structures required to mitigate the threats and reduce losses.
• Strong communication skills (verbal and written) are also essential, as you will be working with various technical and non-technical stakeholders throughout the business.
• Experience working alongside commercial, analytical, or technical teams.
• Strong presentation skills and ability to present to large audiences and C-level stakeholders.
• Strong ability to engage with different roles in the internal business, such as sales, accounts, technical fraud expertise, analytics, and operations.
• Ability to meet deadlines whilst prioritising workload.
• Ability to understand complex problems and provide solutions
• Excellent analytical skills and problem solving, self-motivation, and possesses an enquiring mind
• A high degree of integrity and the drive and willingness to succeed.
• Strong team ethos and ability to work efficiently and accurately under pressure.
• Proven track record of people management and leadership skills – be able to manage teams and projects with demanding stakeholders and multiple workstreams

Qualifications: BA in Accounting with 6 years of Experience