Job Summary: 

• Complete Fraud Review/Challenge Queues
• Fraud investigation of eCommerce orders, including contacting banks and using fraud investigation tools 
• Make Approve/Decline decisions on suspicious orders
• Maintain accurate real-time data for the use of historical analysis
• Meet and/or exceed established review and chargeback rates
• Mitigate financial exposure to the organization and consumer
• Recognize and communicate abnormalities and trends within transactional data
• Provide daily reporting for the fraud analyst and management
• Coordinate with law enforcement on fraud investigations and police reports
• Work with Senior Fraud Analyst on fraud trends, mitigating fraud, and improving fraud rules and review procedures
• Manage all fraud alerts related to fraud mitigation
• Communicate with customers whose orders have been denied due to suspected or confirmed fraud to verify or explain unusual account activity

Skills on Resume: 

• Fraud Tools Proficiency (Hard Skills)
• Fraud Investigation (Hard Skills)
• Bank Verification (Soft Skills)
• Risk Decision-Making (Soft Skills)
• Data Accuracy (Hard Skills)
• Chargeback Control (Hard Skills)
• Trend Recognition (Hard Skills)
• Customer Communication (Soft Skills)

Job Summary: 

• Analyzes client transactions to identify fraudulent activity, such as account takeover, check fraud, wire fraud, and similar other risks through the bank’s fraud detection systems.
• Responsible for conducting non-complex investigations, recovery efforts, and analysis of fraudulent or suspicious activity
• Reviews and makes policy and procedure recommendations to detect and prevent fraudulent activities.
• Responsible for interviewing victims, witnesses, and perpetrators.
• Performs a variety of written and verbal communication tasks and projects to satisfactorily complete work or projects.
• Assists appropriate law enforcement agencies.
• Learns about how to provide in-house expertise on issues concerning Fraud
• Complies with applicable regulatory requirements.
• Responsible for internal controls in the performance of their assigned duties.
• Provides operational efficiency for fraud operations
• Partners with key members of the internal team to support and attain goals relating to fraud mitigation

Skills on Resume: 

• Fraud Detection (Hard Skills)
• Investigation Skills (Hard Skills)
• Policy Review (Hard Skills)
• Interviewing Techniques (Soft Skills)
• Communication Skills (Soft Skills)
• Law Enforcement Support (Soft Skills)
• Regulatory Compliance (Hard Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Investigate fraud cases as assigned by the Fraud Manager
• Undertake “targeted” interventions and investigations of suspected fraudulent activity.
• Prepare case files and report any suspected fraudulent claims to the fraud manager.
• Attend Court (Magistrates and Crown Court) to give evidence
• Maintain an excellent working knowledge of legislation and practices associated with criminal and civil investigations.
• Process early warning reports
• Open suspicious cases and contact credit card holders and/or merchants to clarify transactions
• Block cards in all relevant systems
• Open and process fraud cases, including investigation (and understanding of the modus operandi) until case closure
• Take responsibility for marking fraudulent transactions
• Work in close cooperation with various internal and external contacts
• Assist law enforcement by responding to their information requests
• Build strong relationships with customers

Skills on Resume: 

• Fraud Investigation (Hard Skills)
• Case Reporting (Hard Skills)
• Court Testimony (Soft Skills)
• Legal Knowledge (Hard Skills)
• Transaction Review (Hard Skills)
• Card Blocking (Hard Skills)
• Law Enforcement Support (Soft Skills)
• Customer Relations (Soft Skills)

Job Summary: 

• Report to the Batopin CRO and be responsible for protecting Batopin against known or suspected internal or external fraudulent activities
• Be the point of contact for authorities and card issuing banks’ fraud teams to assist them in fraud investigations
• Independently hunt for signals of internal and external fraud, investigate, and gather evidence to build case
• Open and manage cases for all fraud and suspicious activity reported by Batopin employees, customers, card issuers, or other persons
• Review surveillance systems and extract photos for use by Batopin and/or law enforcement personnel
• Review internal reports and documentation to detect suspicious activity or transactions
• Advise Batopin policy makers on how to avoid future fraud attempts
• Maintain written procedures related to the monitoring of payment activities
• Ensure adequate internal and external reporting concerning fraud
• Analyzed large amounts of data to find patterns of fraud and anomalies.
• Testified in court for both civil and criminal cases, answering questions honestly and respectfully.
• Based on root cause analysis, develop strategies and preventive measures to avoid fraud in the organization.

Skills on Resume: 

• Fraud Case Management (Hard Skills)
• Authority Coordination (Soft Skills)
• Fraud Signal Hunting (Hard Skills)
• Surveillance Review (Hard Skills)
• Policy Advisory (Soft Skills)
• Fraud Reporting (Hard Skills)
• Data Analysis (Hard Skills)
• Court Testimony (Soft Skills)

Job Summary: 

• Investigate and gather information on fraud cases affecting clients to suggest remediation steps
• Investigate and understand fraud patterns and fraudsters' behavior.
• Identify means to distinguish between fraudulent and legitimate behavior
• Identify fraud trends and make recommendations for new strategies to prevent additional losses to clients
• Conduct periodic internal account/customer reviews to identify potentially fraudulent activity and suggest preventative measures
• Respond promptly and exercise exceptional communication skills to optimize each contact with customers, partners, and external vendors/banks
• Assist with creating and implementing policies and procedures across all teams to assist clients with fraud prevention
• Collaborate with Professional Services teams to provide insights, training, project support, and documentation for the implementation of Fraud Detection solutions.
• Work directly with the Product team to make recommendations on features to help detect and prevent fraud
• Conduct a prompt and thorough deeper fraud audit checking on abnormal data.
• Record working paper during fraud clues.

Skills on Resume: 

• Fraud Case Analysis (Hard Skills)
• Behavior Analysis (Hard Skills)
• Fraud Trend Detection (Hard Skills)
• Account Review (Hard Skills)
• Customer Communication (Soft Skills)
• Policy Development (Hard Skills)
• Cross-Team Collaboration (Soft Skills)
• Fraud Audit Execution (Hard Skills)

Job Summary: 

• Investigate allegations of cheating or abuse committed by clients and users
• Review and research evidence/documents to analyze the overall fact pattern of the claim and synthesize data into a professional report with recommendations
• Manage mystery shoppers, prepare and coordinate field assignments to obtain relevant evidence and information
• Coordinate with the legal team to provide deposition strategies and use law enforcement resources for assistance
• Manage and prioritize a large and varied case load effectively and efficiently to achieve positive results
• Prepare prosecution packages and restitution proposals
• Plan and execute fraud audits involving financial, operational, and external components to identify vulnerabilities and mitigate loss.
• Review and identify potential deficiencies within current Company policies and applications through analyzing the risk exposure and providing recommendations for improvements
• Complete investigations by collecting evidence, conducting interviews, and analyzing data for consistent and objective findings of facts; develop the investigative strategy and collaborate with stakeholders.
• Perform research related to data loss protection, casino compliance, gaming regulations, trending, etc., while working with internal teams to share resources and fraud prevention techniques.
• Assist in identifying areas of exposure and risk related to new Company initiatives and implementations.
• Develop knowledge of commonly used concepts, practices, and procedures within the fraud prevention field to recommend systems for fraud management

Skills on Resume: 

• Cheating Investigation (Hard Skills)
• Evidence Analysis (Hard Skills)
• Field Coordination (Soft Skills)
• Legal Collaboration (Soft Skills)
• Case Management (Soft Skills)
• Fraud Audit Planning (Hard Skills)
• Risk Assessment (Hard Skills)
• Fraud Research (Hard Skills)

Job Summary: 

• Perform thorough fraud investigations and prepare summary reports with recommendations for action for investigations triggered by account opening, transaction monitoring, or internal referrals
• Responsible for analyzing data collected as part of case investigations.
• Conduct research for relevant information through trusted research tools, such as LexisNexis and Dunn & Bradstreet
• Draft and prepare case disposition narratives, outlining in detail the results of the investigation and, as appropriate, draft Suspicious Activity Reports (SAR) narratives
• Assist with auditing financial service centers.
• Identifies and deals with collusive merchants
• Proactively looks for new time-saving solutions, upgrades, and improvements, and implements them
• Shares any important communication among team members
• Takes part in Fraud/Risk calls regarding processes and procedures
• Takes part in meetings of fraud prevention teams (fraud forums)
• Takes (more complex/less complex) operational decisions necessary to assure the quality standards.
• Takes responsibility for performing AML monitoring

Skills on Resume: 

• Fraud Investigation (Hard Skills)
• Data Analysis (Hard Skills)
• Research Tools Use (Hard Skills)
• Report Writing (Hard Skills)
• Financial Auditing (Hard Skills)
• Collusion Detection (Hard Skills)
• Process Improvement (Soft Skills)
• AML Monitoring (Hard Skills)

Job Summary: 

• Support and lead multiple complex fraud investigations (up to 8 complaints simultaneously) in the area of responsibility.
• Support audit activities (prepare, execute, and report) in line with the required Internal Audit procedures
• Write clear and concise reports for investigation findings/audit results and report the outcome to the senior management /auditees.
• Document findings and conclusions in line with the prescribed tools and methods.
• Responsible for the entire documentation and reporting of the audit or fraud report in line with the Internal Audit procedures and systems
• Manage the different stakeholders while successfully driving sensitive processes
• Actively anticipate trends and requirements and provide support for the Company’s global anti-fraud procedures and standards for fraud identification and management of investigations to be the benchmark
• Identify risk trends in the area and translate them into learning and solutions, sharing best practices, and facilitating the risk owner and business manager to make decisions.
• Act as representative for FICS and ambassador for Internal Audit; Interact and engage with senior stakeholders in the Area
• Actively supports global FICS initiatives, anticipating the Company’s risk profile by providing input for the audit plan, the audit and risk committees, knowledge practices, methodology, and other areas.
• Ensure that the Investigation and Audit activities are executed following the applicable methodology.
• Translate learning from the Investigations, Pro-active Fraud Program, Compliance Due Diligence, and other Customer Screening activities into practical advice for FICS, PIA, and the company

Skills on Resume: 

• Fraud Investigation (Hard Skills)
• Audit Execution (Hard Skills)
• Report Writing (Hard Skills)
• Stakeholder Management (Soft Skills)
• Trend Anticipation (Soft Skills)
• Risk Identification (Hard Skills)
• Internal Audit Compliance (Hard Skills)
• Advisory Communication (Soft Skills)

Job Summary: 

• Follow written risk, compliance, operational policies, and procedures for business activities.
• Utilize knowledge of the Bank Secrecy Act. USA Patriot Act. Applicable laws and regulations, company policies, and best practices in the investigative field to conduct financial fraud investigations and organize investigative results.
• Conduct fraud investigations of suspected or known criminal activity, including cases involving up to two lines of business, and analysis of members, accounts, and transactions with multiple fraud types.
• Review monetary and non-monetary fraud transactions, conduct interviews, and analyze transaction data to detect fraudulent or unusual patterns and trends in support of the investigative process.
• Perform through analysis of evidence, assess the veracity of information compiled, including documentary materials, and results of interviews, to develop investigative conclusions.
• Conduct interviews with members and non-members.
• Perform external fraud investigations and file regulatory reports according to legal requirements while ensuring adherence to all applicable deadlines.
• Conduct appropriate mitigation and remediation to alleviate any potential negative impact on members and/or the organization.
• Ensure risks, gaps, and trends are effectively identified and reported.
• Respond timely to AML regulatory reporting, Quality Assurance, and Quality Control requests for edits to ensure optimal SAR quality.
• Submit communications and follow the policies and procedures.

Skills on Resume: 

• Policy Compliance (Hard Skills)
• BSA Knowledge (Hard Skills)
• Fraud Investigation (Hard Skills)
• Data Analysis (Hard Skills)
• Evidence Evaluation (Hard Skills)
• Interview Skills (Soft Skills)
• Regulatory Reporting (Hard Skills)
• Risk Mitigation (Hard Skills)

Job Summary: 

• Monitor and analyze various information provided through detection systems, tools, reports, or manually to evaluate, investigate, and determine required actions.
• Review high-risk, real-time applications and transactions for potential fraud risk.
• Take appropriate action based on the review, allowing legitimate transactions to proceed and declining fraudulent transactions.
• Analyze information to identify commonalities and relationships among fraud cases.
• Escalate concerns related to emerging or ongoing fraud attacks.
• Conduct outbound/inbound calls with cardholders/merchants to verify the validity of transaction activity.
• Thoroughly completes assigned work to minimize fraud losses.
• Respond to cardholder requests for information about the status of their dispute/fraud claim as it progresses through the case lifecycle.
• Effectively analyze and process Fraud/dispute cases while ensuring all internal service levels, policies, and procedures are met.
• Support the collection of evidence and information to be used for multiple purposes, including incident reports/filings, loss prevention, litigation and criminal prosecution, management information and statistics, and process improvements.
• Document actions and information found throughout the investigation to develop and maintain account/case files.

Skills on Resume: 

• Fraud Monitoring (Hard Skills)
• Risk Evaluation (Hard Skills)
• Transaction Review (Hard Skills)
• Pattern Recognition (Hard Skills)
• Fraud Escalation (Soft Skills)
• Customer Verification (Soft Skills)
• Dispute Handling (Hard Skills)
• Case Documentation (Hard Skills)

Job Summary: 

• Investigates alerts, identifies cases, and other reports concerning suspected fraudulent actions perpetrated within and/or against the Bank.
• Opens fraud cases and ensures that case files are documented with thorough and accurate evidence for multiple case assignments that include financial profiles, tracing financial transactions, reviewing the subject’s background and profiles, and other key data
• Create well-written internal and external reports (i.e. Suspicious Activity Reports) to support investigative findings, which are supported by facts and documents within the case record.
• Updates and/or maintains various Departmental logs with accurate and complete information.
• Assists and supports other areas of the Bank with the investigation of various types of fraud outside of the scope of the Fraud Mitigation Department (i.e., Internet fraud, computer intrusions/data breach, etc.).
• Assists with monitoring programs designed to detect suspicious transactions, fraud, and other possible violations of laws, regulations, policies, and/or procedures.
• Identifies possible suspicious activity by reviewing account transactions and software alerts/reports depicting unusual, suspicious activities.
• Assists in the preparation of reports to keep Management informed of the Fraud Mitigation Department’s activities and status of suspicious activity investigations.
• Attends mandatory court appearances, provides depositions, assists with other activities required by legal process, and files police reports.
• Identifies misappropriated funds sent to other financial institutions or otherwise removed from customer accounts and/or Bank-owned accounts and premises.
• Negotiates the collection of those funds with the recipient to mitigate losses and collect funds, processes, and tracks recoveries.
• Prioritizes and organizes own workload, uses own initiative, exercises sound judgment, and effectively prioritizes workload to meet or exceed individual and team performance goals within agreed timeframes.
• Assists with making appropriate recommendations, such as control settings, operational changes, and disciplinary actions, resulting from investigations.

Skills on Resume: 

• Fraud Case Management (Hard Skills)
• Evidence Documentation (Hard Skills)
• Report Writing (Hard Skills)
• Suspicious Activity Detection (Hard Skills)
• Cross-Team Support (Soft Skills)
• Court Appearance (Soft Skills)
• Fund Recovery (Hard Skills)
• Workload Prioritization (Soft Skills)