Job Summary: 

• Assist members/branch/departments with card usage, ATMs, disputes, and fraud questions via phone and email.
• Contact members to verify transactions that may be fraudulent per the Risk Alerts received from the vendor.
• Review and analyze employee fraud trends to determine possible Financial Institution exposure.
• Review data trends and provide recommendations.
• Write up procedures, outlines of fraud trends and educational documentation. 
• Work Employee Fraud queues or emails to potential fraud alerts, scams, bad accounts, checks, ACH, etc.
• Work Employee Card Fraud Alerts and Create Cases in the Fraud System
• Process Visa fraud disputes per policy and regulation.
• Backup support to Card Services and ATM Technical Support. 
• Take responsibility for the on-call for the Saturday rotation.
• Review Employee miscellaneous fraud reports.
• Research employee fraud patterns, document and analyze the data to provide recommendations to safeguard Financial institutions. 
• Update and maintain Employee fraud logs.

Skills on Resume: 

• Data Analysis (Hard Skills)
• Fraud Detection (Hard Skills)
• Risk Assessment (Hard Skills)
• Documentation (Hard Skills)
• Tech Support (Hard Skills)
• Communication (Soft Skills)
• Problem-Solving (Soft Skills)
• Detail-Oriented (Soft Skills)

Job Summary: 

• Process the New Accounts application to follow the NA Desk Instruction guideline
• Comply with the regulatory requirements and policy requirements when receiving or pre-screening for editing all related coding and reviewing all supporting documentation
• Process and ensure New Accounts comply with regulations required and the policy required when the POB process and accuracy are updated in the system
• Process and ensure application forms and media filing are completed correctly and keep confidential, and comply with regulatory requirements.
• Response for handling Inbound/Outbound calls and follow up on the action taken
• Responsible for maintaining knowledge of fraud situations in the industry
• Ensure that knowledge is present in process flows for Scalapay and associated brands.
• Report risk information and findings to the immediate supervisor on time
• Actively participate in team meetings, share information, and make suggestions for improvements to fraud operations.

Skills on Resume: 

• Regulatory Compliance (Hard Skills)
• Documentation Review (Hard Skills)
• Data Privacy (Hard Skills)
• Call Handling (Hard Skills)
• Fraud Awareness (Hard Skills)
• Reporting (Hard Skills)
• Team Collaboration (Soft Skills)
• Communication (Soft Skills)

Job Summary: 

• Be the first point of contact for others who need help and assistance with suspicious transactions
• Review reports for potentially fraudulent transactions and manage calls on fraud issues from operational departments, investigate leads from internal and external sources, with proper follow-up and documentation
• Respond to disputed charges per established procedures to avoid unwarranted losses
• Collaborate with the manager and teammates to reduce the company’s overall exposure to fraud
• Responsible for making recommendations on how processes can be improved and policies modified
• Answer incoming calls and provide high-quality support to credit and debit card customers over the phone
• Perform a variety of tasks to prevent financial loss by blocking or placing security holds on accounts, placing lost/stolen statuses on debit and credit accounts, and forwarding fraud and dispute information to the appropriate parties
• Initiate fraud claims and provide information on existing fraud and dispute claims
• Partner with multiple departments to service fraud and dispute issues
• Document fraud alerts, building case files, and escalating fraud alerts to appropriate groups

Skills on Resume: 

• Fraud Detection (Hard Skills)
• Report Analysis (Hard Skills)
• Dispute Resolution (Hard Skills)
• Process Improvement (Soft Skills)
• Customer Support (Soft Skills)
• Risk Management (Hard Skills)
• Cross-Department Collaboration (Soft Skills)
• Documentation (Hard Skills)

Job Summary: 

• Responsible for receiving, processing, investigating, and resolving member-reported claims of fraudulent or disputed transactions on time.
• Maintains appropriate records of such claims and investigations.
• Process claims of fraudulent or disputed debit card transactions within the requirements of Regulation E and MasterCard Rules.
• Provides provisional credits to members’ accounts, reconciles claims, and submits claims documents for chargebacks.
• Performs reviews of fraud/financial crime activity by gathering and analyzing information to make appropriate recommendations for action.
• Identifies transactions eligible for insurance claims, and compiles and provides documentation to the appropriate staff for filing.
• Stays updated on products, services, and payment methods/channels offered by the Credit Union and the corresponding impact on current fraud trends in the financial industry and makes appropriate recommendations for enhancements to parameters or strategies for fraud mitigation and prevention.
• Assists in researching or resolving issues for CFCU’s members and internal staff.
• Acts as a liaison with law enforcement agencies or other government agencies and appropriate legal counsel related to fraudulent activities.
• Reviews system reports and account activities to detect possible fraudulent or financial crime activity and trends for further investigation and to recommend and/or implement strategies to mitigate such activity and/or any potential losses.

Skills on Resume: 

• Fraud Investigation (Hard Skills)
• Regulatory Compliance (Hard Skills)
• Claims Processing (Hard Skills)
• Data Analysis (Hard Skills)
• Trend Analysis (Hard Skills)
• Stakeholder Communication (Soft Skills)
• Problem Solving (Soft Skills)
• Documentation (Hard Skills)