Job Summary: 

• Evaluates and monitors internal and external alerts by various fraud detection tools, to detect anomalies in debit card, check, ACH, wire transfer, and others
• Supports various fraud-related activities with an emphasis on detecting, preventing, recovering, and mitigating fraudulent activity, researching, and conducting investigations
• Responsible for identifying fraud patterns through the monitoring systems, customer activity, and confirmed fraud cases to determine possible fraud trends
• Contributes to the creation of fraud rules by providing analytical data to support decisions
• Effectively communicates with customers, bank employees, and vendors via multiple channels to validate suspected activity and respond accordingly
• Reports risk information to the immediate supervisor promptly and maintains the supervisor informed of risk findings
• Keeps abreast of Fraud trends that impact the financial payment industry
• Establishes and maintains Fraud Prevention Procedures
• Adheres to all rules and parameters set by Risk Management and Security Areas.
• Assist Fraud Management with special projects
• Responsible for completing annual training programs.

Skills on Resume: 

• Fraud Tools (Hard Skills)
• Investigation Skills (Hard Skills)
• Pattern Recognition (Hard Skills)
• Rule Support (Hard Skills)
• Customer Communication (Soft Skills)
• Risk Reporting (Soft Skills)
• Fraud Trends (Hard Skills)
• Procedure Compliance (Hard Skills)

Job Summary: 

• Create individual loan audits in the fraud system.
• Conduct thorough investigations, reviewing the entire mortgage file.
• Identify fraud patterns and schemes while taking the initiative to develop and maintain cases.
• Communicate individual loan findings, reports, and supporting documentation to the Fraud Manager on time.
• Responsible for updating individual reports.
• Prepare reports of risk information and findings after audits.
• Maintain confidentiality of all report findings.
• Responsible for maintaining knowledge of mortgage fraud and mortgage lending guidelines.
• Maintain effective and timely communication with interested parties on pending investigations
• Identify fraud schemes or patterns through proactive file reviews, mortgage fraud referrals, and data analysis
• Prepare thorough yet concise investigation reports for presentation to Senior and Executive Management
• Distill complicated audit findings into actionable feedback, including making practical and appropriate recommendations to referral partners

Skills on Resume: 

• Loan Audits (Hard Skills)
• File Investigation (Hard Skills)
• Fraud Pattern Detection (Hard Skills)
• Report Communication (Soft Skills)
• Report Updating (Hard Skills)
• Audit Reporting (Hard Skills)
• Confidentiality Handling (Soft Skills)
• Mortgage Fraud Knowledge (Hard Skills)

Job Summary: 

• Perform outbound calling to cardholders to confirm transactions or dispute handling
• Handle the blocking/uplifting of blocked cards and perform card replacement
• Conduct investigations on dispute cases and follow-ups on unauthorized transactions from end to end
• Work closely with Card Ops, SG counterpart, and Contact Centre on customer dispute issues
• Take responsibility for performing the report checking
• Take responsibility for any other ad-hoc tasks that may be required due to the Fraud Changing Environment
• Handle complaints and provide solutions to customers relating to fraud
• Ensure compliance with internal and external guidelines
• Perform an investigative audit of mortgage applications to assess fraudulent activity related to the origination and underwriting of mortgage loans
• Apply comprehensive knowledge of mortgage fraud schemes and trends
• Conduct data collection in support of fraud investigations, subpoena compliance, or other legal support.
• Manage physical and digital evidence inventories while adhering to retention policies and procedures.

Skills on Resume: 

• Outbound Calling (Soft Skills)
• Card Handling (Hard Skills)
• Dispute Investigation (Hard Skills)
• Team Coordination (Soft Skills)
• Report Checking (Hard Skills)
• Task Adaptability (Soft Skills)
• Customer Resolution (Soft Skills)
• Compliance Knowledge (Hard Skills)

Job Summary: 

• Review the report from online systems to determine appropriate follow-up and if further action is needed.
• Navigate multiple bank applications to examine activity and detect potentially fraudulent activity.
• Email suspect items to the branch for verification and conduct appropriate follow-up.
• Correspond with branch personnel regarding information on internal anti-fraud reports and possible actions needed.
• Process check transactions posted to the Fraudlink report for potential fraud, pay or return the check based on the direction from the branches.
• Maintain records and files for loss prevention and mitigation.
• Train other personnel on the Fraudlink system and daily work operations
• Investigate fraud allegations and prepare reports of significant findings.
• Conduct proactive research to identify fraud and identify trends using data analytics.
• Develop technical or programmatic controls to detect or prevent platform fraud.
• Identify fraud patterns and schemes while taking the initiative to develop and maintain cases
• Communicate individual loan findings, reports, and supporting documentation to the Fraud Manager on time.

Skills on Resume: 

• Report Review (Hard Skills)
• System Navigation (Hard Skills)
• Branch Communication (Soft Skills)
• Check Processing (Hard Skills)
• Record Maintenance (Hard Skills)
• Fraudlink Training (Soft Skills)
• Fraud Investigation (Hard Skills)
• Data Analysis (Hard Skills)

Job Summary: 

• Analyze and process daily withdrawals across multiple platforms
• Analyze deposit data around suspicious clients
• Support the filling out and submission of SARs
• Daily processing of chargeback claims
• Work with clients to resolve chargeback claims
• Run weekly fraud reports around the various locations' data and address findings
• Maintain point of contact relationships with all payment processors that clients provide
• Review and identify fraudulent documents relating to KYC
• Assist in the solving of regulatory disputes
• Be responsible for investigating merchant chargeback cases to minimize chargeback risk
• Assist the leadership team in preparing and updating fraud prevention policies and procedures
• Consistently works toward improving incident response time.

Skills on Resume: 

• Withdrawal Processing (Hard Skills)
• Deposit Analysis (Hard Skills)
• SAR Support (Hard Skills)
• Chargeback Handling (Hard Skills)
• Client Resolution (Soft Skills)
• Fraud Reporting (Hard Skills)
• KYC Review (Hard Skills)
• Policy Assistance (Soft Skills)

Job Summary: 

• Liaise with internal and external stakeholders and gain the ability and knowledge to make informed decisions
• Provide clear and concise communication to Networks, members, and internal teams.
• Assist the team in managing the day-to-day enquiries and emails from high-risk/VIP members alongside merchants.
• Carry out daily reporting activity for abnormal activity on members’ accounts.
• Validate member payment requests on time and work within a highly pressured environment.
• Help process payments sent to members.
• Collect and review high volumes of data, which will give the clarification required to decide future relationships with members.
• Develop visualization dashboards and indicators that identify anomalous activities
• Understand business processes and synthesize potential fraud scenarios and risk indicators
• Interact directly with customer project team members and operational staff
• Monitor the automated fraud screening application
• Perform a manual review on queued transactions to detect fraudulent transactions
• Conduct extensive research to validate purchases

Skills on Resume: 

• Stakeholder Liaison (Soft Skills)
• Clear Communication (Soft Skills)
• Inquiry Management (Soft Skills)
• Abnormal Activity Reporting (Hard Skills)
• Payment Validation (Hard Skills)
• Data Review (Hard Skills)
• Fraud Dashboard Development (Hard Skills)
• Manual Transaction Review (Hard Skills)

Job Summary: 

• Identify and track current fraud trends by reviewing transaction and account patterns
• Work reports and databases using established policies and procedures
• Test and provide feedback on process and system improvements that are based on changing fraud trends and patterns
• Work closely with internal functions, including Disputes, Recoveries, Customer Service, and Compliance
• Monitor consumer transactions and account activity for potential fraudulent activity, including identity theft, account takeover, friendly fraud, and other identified risks
• Effectively communicate with appropriate authorities to resolve fraud concerns
• Maintain a high level of customer service while addressing customer, law enforcement, merchant, and bank requests via phone, email, and fax
• Adhere to a strict attendance and punctuality policy
• Adhere to strict compliance and regulatory requirements
• Assist in preparing SAR files, using various systems to obtain required documentation, and organizing files according to established standards
• Work on projects of various degrees of engagement which are aligned with Corporate and Departmental Objectives using established guidelines, review, make decisions, and document results

Skills on Resume: 

• Fraud Trend Tracking (Hard Skills)
• Report Management (Hard Skills)
• Process Feedback (Soft Skills)
• Team Collaboration (Soft Skills)
• Transaction Monitoring (Hard Skills)
• Authority Communication (Soft Skills)
• Customer Service (Soft Skills)
• Regulatory Compliance (Hard Skills)

Job Summary: 

• Analyze account transactions to determine if fraudulent activity is present
• Investigate and evaluate fraud by contacting account holders.
• Limit potential loss exposure by placing holds or card status to limit funds availability.
• Carry out efforts for prevention and recovery
• Determine appropriate action to be taken based on predefined procedures or escalate to management for review, including closing the accounts, resolving client questions from branch personnel or external customers.
• Assist management in achieving the bank's fraud management goals by identifying and recognizing changing patterns and techniques utilized by fraud perpetrators.
• Understand, record, and update case detail reports for all alerts received
• Interpret the case management system to assist with customer questions and resolve cases
• Talks to internal and external customers in an inbound/outbound call center.
• Respond to inquiries received from branch/department personnel, customers, and merchants
• Maintain working knowledge of all fraud-related applications and products
• Escalate fraud trends to supervisors

Skills on Resume: 

• Transaction Analysis (Hard Skills)
• Fraud Investigation (Hard Skills)
• Loss Prevention (Hard Skills)
• Action Escalation (Soft Skills)
• Pattern Recognition (Hard Skills)
• Case Reporting (Hard Skills)
• Customer Interaction (Soft Skills)
• Fraud Application Knowledge (Hard Skills)

Job Summary: 

• Find and prevent fraud by reviewing various alarms, as well as customer account activity
• Identify trends, patterns, procedural, and strategic opportunities that will improve fraud prevention, detection results, and customer satisfaction.
• Summarize key findings and recommend anti-fraud processes and system enhancements
• Communicate with customers via phone and/or email, discussing the status of ongoing investigations and findings.
• Assist and advise on security and fraud prevention methods and best practices
• Manage and respond to escalations from internal and external reports.
• Analyze CDR logs to identify suspicious calling patterns and recommend creating new blocks on specific high-risk international ranges, as well as fraud mitigation actions
• Determine fraudulent trends by analyzing data patterns and network behaviors
• Collaborate with cross-functional groups such as Engineering, Finance, Support, Sales, and Product Management to enhance tools, system functionality, and fraud detection methods while increasing automation and providing a better end-user experience
• Communicate security and fraud prevention best practices to internal team members, business partners, customers, and underlying carriers
• Conduct investigations of suspected, alleged, or known internal and/or external fraudulent activity to ensure minimal loss to the organization
• Work with industry partners and other parties on the mitigation of fraudulent activity, service abuse, and scams.

Skills on Resume: 

• Fraud Detection (Hard Skills)
• Trend Analysis (Hard Skills)
• Process Improvement (Hard Skills)
• Customer Communication (Soft Skills)
• Fraud Prevention Advising (Soft Skills)
• Escalation Handling (Soft Skills)
• CDR Analysis (Hard Skills)
• Cross-Functional Collaboration (Soft Skills)

Job Summary: 

• Reviews alerts on member accounts for the prevention and detection of possible Fraud.
• Responsible for more involved research and analysis of account activity to assess levels of risk and fraud.
• Performs back office functions related to research and resolution of fraudulent activity and service support.
• Assesses the level of risk and makes decisions that directly impact the member experience and risk to Alliant Credit Union.
• Utilizes case management system or processes to manage individual case load, document and archive assigned cases from case origination through resolution, and accurately articulate the circumstances and events of the investigation.
• Provides phone support to branches, the call center, and members on fraud-related matters.
• Assists with updating departmental procedures.
• Ensures compliance at all times with all applicable state and federal laws, company procedures, and policies
• Maintains integrity and ethics in all actions and conversations with or regarding credit union members and their accounts, complies with the privacy act directives
• Identifies and implements improvement opportunities to enhance the fraud prevention strategy 
• Effectively manages competing priorities in a fast-paced start-up environment while working under strict deliverables
• Supports requests for additional information from internal and external stakeholders, including Law Enforcement

Skills on Resume: 

• Alert Review (Hard Skills)
• Risk Assessment (Hard Skills)
• Case Management (Hard Skills)
• Phone Support (Soft Skills)
• Procedure Updating (Hard Skills)
• Regulatory Compliance (Hard Skills)
• Integrity and Ethics (Soft Skills)
• Priority Management (Soft Skills)