FRAUD INVESTIGATOR SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Published: Apr 11, 2025 – The Fraud Investigator has experience conducting fraud investigations, risk assessments, and regulatory reporting within financial institutions, with strong proficiency in data analysis, fraud detection software, and SAR filing. This role demands in-depth knowledge of financial crime laws, fraud prevention strategies, and compliance practices, supported by a CFE certification. The investigator is also skilled in building cross-functional partnerships and managing complex caseloads with accuracy, timeliness, and attention to detail.

Essential Hard and Soft Skills for a Standout Fraud Investigator Resume
  • Fraud Investigation
  • Data Analysis
  • Report Writing
  • Risk Assessment
  • Fraud Detection
  • Case Management
  • Policy Compliance
  • Transaction Review
  • Legal Knowledge
  • AML Monitoring
  • Interview Skills
  • Communication Skills
  • Customer Communication
  • Team Collaboration
  • Stakeholder Management
  • Court Testimony
  • Process Improvement
  • Trend Anticipation
  • Workload Prioritization
  • Legal Collaboration

Summary of Fraud Investigator Knowledge and Qualifications on Resume

1. BA in Accounting with 2 years of Experience

  • Fraud investigation experience, preferably in a call centre, credit card environment.
  • Demonstrated active listening, questioning, and negotiation skills.
  • Ability to exercise common sense within the confines of standard operating rules.
  • Demonstrated ability to work within time constraints.
  • Demonstrated analytical and methodical problem-solving skills.
  • Personal qualities include adaptability, flexibility, even-tempered, focused, dependability, and reliability.
  • Ability to work independently and multitask across multiple tasks in a shift.
  • Strong understanding of fraud strategies concerning operational impacts.
  • Proficiency in MS Word, Excel, and Outlook, as well as the ability to multitask.
  • Be bilingual in French and English
  • A fraud investigation-related certification

2. BA in Law with 1 year of Experience

  • Sound knowledge of investigation skills and techniques.
  • The ability to show attention to detail.
  • Excellent written and oral communication skills, including report writing skills.
  • Proven ability to communicate well by speaking to people face to face/by telephone/and in written form.
  • Experience working in a target/service level-driven environment.
  • Experience in owning a process to enable independent management of an administrative work stream.
  • Strong PC skills, particularly MS Office.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
  • Working knowledge of computers, spreadsheets, and word processing software
  • Critical thinking skills and the ability to decide on every investigation

3. BA in Forensic Accounting with 3 years of Experience

  • Related experience in a similar field and/or fraud training
  • Experience in  dealing with and resolving difficult and escalating
  • Demonstrates sound business judgment in applying proper policies, procedures, and guidelines
  • Exhibits competent multi-tasking skills and takes initiative in diffusing challenging customer contacts
  • Proficiency with Microsoft Office (Excel, Word, Outlook, SharePoint)
  • In-depth knowledge of the ICOMS and/or CSG billing systems, extensive knowledge of billing cycles, and cross divisional procedures
  • General knowledge of Fraud operations, policies, and procedures
  • Self-starter possessing the ability to work independently while supporting a team environment
  • Enthusiasm and interest in Fraud, compliance, and related services
  • Ability to remain empathetic while communicating risk decisions, ability to de-escalate calls when communicating difficult messages
  • Ability to effectively present information and respond to questions from leaders, clients, customers, and the general public

4. BA in Law Enforcement with 7 years of Experience

  • Experience performing Dispute Investigations in the debit and/or credit card industry.
  • Keen attention to detail and risk identification.
  • Basic knowledge of Banking Industry and Regulatory Environment with in-depth knowledge of Regulations E, Z, CFPB, FACTA, and FCRA.
  • Working knowledge of credit and debit card processes, terminology, and software.
  • Familiarity with the chargeback lifecycle, including in-depth knowledge of the EMV mandate and liability determinations for fraud events.
  • Experience analyzing/investigating banking transactional activities and consumer behavior.
  • Performed transaction reviews to identify fraudulent activity for signature, POS, and PIN-based claims.
  • Experience with Card Network systems, i.e., Visa Resolve Online (VROL), Visa Claims Resolution (VCR), or Mastercard systems.
  • Familiar with Pega or similar workflow tools.
  • Ability to articulate research findings to document that a reasonable investigation has been conducted.
  • Adaptability to learn new processes, concepts, and skills, and an eye for detail.
  • Excellent customer service skills and ability to assist in customer inquiries independently.
  • Strong communication, both written and verbal English skills, and an ability to compose a grammatically correct, concise, and accurate written response.

5. BA in Business Administration with 8 years of Experience

  • Solid financial/forensic accounting experience and/or fraud investigation experience
  • Experience in a similar position, with deep knowledge of evidence gathering and investigative techniques
  • Knowledge of the legal system and understanding of the language of the legal community
  • Understanding of business information and financial reporting systems, accounting and auditing standards and procedures
  • Ability and willing to travel within the region of responsibility
  • Experience with data analytics, including large amounts of e-data review
  • Excellent interviewing and report writing skills
  • Able to effectively manage (timely completion) of multiple complex tasks
  • Strong communication and influencing skills, consistent and balanced behavior, and leads by example
  • Able to receive and provide constructive feedback and coach others for their development
  • Spanish and English fluently (verbal and written), with working knowledge of Portuguese
  • Exhibit sound judgment, problem-solving, and analytical skills.
  • Accept responsibility, ownership, and accountability for work results

6. BA in Criminal Justice with 3 years of Experience

  • Relevant fraud investigations experience in the banking or financial services industry
  • Knowledge of mortgage and lending operations rules and fraud investigations
  • Thorough understanding of bank operations, industry trends and best practices, and federal and state banking regulations
  • Outstanding time management skills and interpersonal skills, and the ability to work with all levels within the organization in a collaborative manner
  • Must be able to establish peer relationships and communicate effectively with multiple company disciplines, cross-functional, and external teams
  • Excellent project management, organizational, and negotiation skills
  • Proficiency in Word, Excel, Outlook, and PowerPoint
  • The ability to apply sound judgment effectively solves problems and determines fraudulent activity consistently
  • Understanding of electronic crimes as they relate to card fraud and theft of credentials
  • Excellent critical thinking and problem-solving skills
  • Detail-oriented and process-oriented approach

7. BA in Fraud Examination with 4 years of Experience

  • A proven record of fraud investigations experience in the banking or financial services industry
  • Proven knowledge of financial services products, including knowledge of credit card, check, ACH, wire, debit card, and other payment channels operating rules
  • Understanding of electronic crimes as they relate to fraud and theft of credentials
  • Thorough understanding of fraud operations, regulations, industry trends, and best practices
  • Working knowledge of banking operations and applicable regulations
  • Proven record of success in project management, organizational, and negotiation skills
  • Proven record of success in time management, decision making, judgment, problem-solving, and prioritization
  • The ability to work from reports, create reporting and tracking of work, be detail-oriented, and take a process-oriented approach.
  • Ability to create a case file with documentation to support the final decision
  • Good verbal, written, and interpersonal communication skills to communicate effectively and professionally with internal and external customers, while maintaining confidentiality

8. BA in Finance with 5 years of Experience

  • Certification as a compliance professional (i.e., CAMS, CAFP, CFE)
  • Previous banking, business, or criminal justice-related experience.
  • Experience working in fraud or financial crimes investigations.
  • Able to interact with management, law enforcement, General Counsel, and other business lines with tact and diplomacy while achieving stated objectives.
  • Ability to explain complex fraud issues in simple and clear ways.
  • Working knowledge of fraud and financial crimes, banking laws, regulations, operations, and procedures.
  • Advanced written, oral, data analytics, interpersonal, and negotiating skills with the ability to prepare and present technical presentations and guide internal customers.
  • Working knowledge of financial institution operations.
  • The ability to research, analyze, and recommend improved processes.
  • Ability to remain adaptable and resilient to all situations, displaying positive behavior that is aligned with
  • Self-motivation, accuracy, problem solving, and the ability to perform effectively in a fast-paced multi-tasking environment

9. BA in Criminology with 6 years of Experience

  • Bank fraud investigations experience.
  • In-depth background conducting bank fraud investigations of all types, banking operations, government regulations, proven usage
  • Knowledge of UCC codes and industry defenses to adverse claims and compliance/operational support.
  • CFE, CAFP, or CFCI certification, has expertise in more than one specific technique or investigative process (Certification must be obtained within 1 year of the hire date)
  • Strong knowledge of the laws applicable to the Bank Secrecy Act, White Collar Crime, and Suspicious Activity Reporting requirements
  • Must be a self-starter and able to work independently
  • Able to work in a highly regulated area where confidentiality is a requirement, and work varied hours as each assignment requires
  • Capable of working in a team environment on multifaceted, confidential cases
  • Crisis management experience preferred
  • Established contacts within Federal, State, and local law enforcement agencies, as well as established contacts within banking/business fraud investigations
  • Ability to make appropriate judgments and decisions with limited guidance.

10. BA in Criminal Justice with 4 years of Experience

  • Experience supporting and/or conducting investigations, proactive fraud detection, risk management, testing and monitoring, and management reporting within a financial institution
  • Ability to establish credibility, create partnerships, and build relationships with all levels
  • Ability to organize, analyze, and interpret data to make recommendations compatible with credit union standards and regulatory requirements
  • Advanced knowledge in law enforcement, legal, and compliance practices related to the prevention, investigation, and prosecution of financial crimes
  • Familiar with financial industry products and services
  • Knowledge of fraud schemes, investigation strategies, report writing, interviewing techniques, fraud monitoring software, SAR filing, and fraud trend forecasting
  • Working knowledge of current State and Federal laws and regulations
  • Working knowledge of the Microsoft Office Suite
  • Proficiency with Fraud Case Management software
  • Hold Certification/License - CFE
  • Display attention to detail and accuracy, ability to multitask, and meet established deadlines.
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