• Conduct a Fraud Examination and Investigation.
• Proactively screen and investigate the portfolio of suspected fraud within the company.
• Investigate fraud across the region by identifying and detecting fraudulent activities and investigating claims.
• Conduct detailed investigations, identify and collect evidence, and interview relevant informants and suspects.
• Challenge new processes and procedures to improve performance and reduce losses.
• Liaise confidently with external stakeholders, organizations, and law enforcement.
• Evaluate breaches related to the Business Code of Conduct and conduct investigations into cases.
• Conduct Fraud Audits based on abnormal signs provided by audit engagement results.
• Determine the intent and origin of fraudulent activities.
• Evaluate and track allegations of fraud.
• Gather evidence, including recorded and written statements, financial documentation, and audio materials for examination.
• Collaborate with team members to discuss fraud trends and brainstorm methods to combat fraud misconduct within the company.

Skills: Fraud Examination, Fraud Investigation, Fraud Detection, Evidence Collection, Stakeholder Liaison, Business Code of Conduct Evaluation, Fraud Auditing, Fraud Trend Analysis

• Conducts thorough investigations and inquiries on identified and suspicious accounts within the specified systems
• Investigates and gathers information on fraud cases to include contacting merchants, financial institutions, and/or clarifying customer statements
• Understands charge-offs involving fraudulent activity and provides a resolution to prevent future cases
• Identifies fraud trends, makes recommendations for new strategies to prevent additional losses, and assumes responsibility for special projects as assigned by Management
• Reviews alerts/reports to detect Suspicious Activity and file required reports (SARS)
• Conduct periodic internal account/customer reviews to identify potentially fraudulent activity
• Reviews disputed transactions to investigate fraud claims, identify charge-back opportunities, and ensure compliance with Regulations in respect to the timeframes that govern disputed transactions
• Respond promptly and exercise exceptional communication skills to optimize each contact with customers, partners, and external vendors/banks
• Establish and ensure compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced customer satisfaction
• Investigate the fraud alerts to protect the institution from fraud-related losses and improve customer experience on lending, credit card, and depository accounts
• Assists with creating and implementing policies and procedures across all teams
• Assist Management in the construction of short-term and long-term plans with associated benefits of strategies that are to be developed to reduce fraud exposure

Skills: Fraud Investigations, Fraud Case Resolution, Fraud Trend Identification, Suspicious Activity Reporting, Internal Account Reviews, Disputed Transaction Investigation, Customer Communication, Policy and Procedure Development

• Carry out investigations into Fraud committed both internally and externally to protect the interests of the Company and its stakeholders.
• Analyze and review Fraud risks/trends on products and services.
• Ensure that clients' Operations and their subsidiaries comply with their legislative obligations.
• Establish and maintain effective working relationships by advising and guiding to enhance the prevention, containment, and detection of Fraud.
• Provide internal support to other business units on fraud-related issues
• Build and maintain thriving relationships between partners and vendors, cultivating a culture of collaboration, transparency, and mutual success
• Foster a culture of accountability, collaboration, speed, innovation, excellence, and a fun work environment while continuously elevating the quality and caliber of fiscal controls
• Work effectively across the organization to maximize company resources
• Assist the Corporate Security Officer with robbery response, investigation, and any post-robbery enhancements.
• Assist the Corporate Security Officer with assessments of security-related equipment and procedures.
• Assist the Corporate Security Officer with the assignment of keys, access control, and alarm system access.
• 24/7 availability to respond to security-related incidents.

Skills: Fraud Investigations, Fraud Risk Analysis, Legislative Compliance, Fraud Prevention, Internal Fraud Support, Partner and Vendor Relationship Management, Fiscal Control Enhancement, Security Incident Response

• Conduct thorough investigations to identify persons, externally and internally, who commit crimes against the corporation and preserve and retain evidence by using cameras and other identification devices to aid in prosecution. 
• Maintain detailed narratives of investigations.
• Comply with any order of the courts, including court appearances.
• Investigation of cyber-crimes, including analyzing applications/payments systems and gathering transactional/digital evidence for reporting and law enforcement
• Retain and document the flow of funds, including audit trails and access logs. 
• Identify and report trends and schemes to management, along with any recommendations to mitigate vulnerabilities. 
• Assist with communications and alerts to employees and customers.
• Advise and make recommendations regarding fraud prevention tools and cyber fraud issues.
• Prepare and thoroughly document Suspicious Activity Reports
• Monitor fraudulent customer activity through fraud detection software, internal referrals, and other reports
• Monitor unusual or irregular employee activity. Report findings to management on time.
• Provide ongoing training for employees of the corporation and customers regarding fraud prevention.
• Maintain and develop relationships with law enforcement and other fraud/cybersecurity professionals.

Skills: Fraud Investigations, Cyber-Crime Analysis, Evidence Preservation, Court Compliance, Transactional Evidence Gathering, Fraud Trend Reporting, Fraud Prevention Recommendations, Fraud Detection Monitoring

• Partner with the BSA Officer in configuring, operating, and maintaining the Bank’s Fraud and BSA/AML detection system for optimal results, including the processing of alerts/cases generated by the system
• Process alerts and cases, including employee accounts, and assist the team with in-depth investigations
• Deliver professional communication and outreach to foster awareness regarding financial crime and suspicious activity.
• Investigate and research cases and potentially suspicious situations, efficiently arriving at sound risk-based conclusions, and share resources with the team to expand knowledge and expertise.
• Clearly document and support judgments, decisions, and rationale, which will necessitate strong writing skills and the ability to maintain files and records following business standards
• Prepare Suspicious Activity Reports (SARs) and police reports for fraud losses
• Maintain tracking logs and provide management reporting
• Support team members’ investigative efforts
• Provide training and guidance to team members, bank employees, and the community
• Responsible for fraud and suspicious activity monitoring, disposition of case investigations, and accurate and timely SAR Filings
• Lead fraud-related oversight committees
• Maintains liaison with law enforcement agencies and other institutions to ensure First Financial is informed of relevant potential risks
• Actively participate in the Customer Service First program and support the values of the organization, and follow established policies and procedures.

Skills: Fraud Detection System Management, Fraud Investigation, Risk-Based Analysis, Suspicious Activity Reporting, Professional Communication, Case Documentation, Fraud Training and Guidance, Law Enforcement Liaison

• Direct financial institution work experience in a fraud-related field
• An understanding of overall business plan objectives.
• Competent knowledge and experience with Fraud requirements.
• Competent PC skills and working knowledge of various software applications (e.g., Word, Excel, Access, etc.)
• Experience with direct customer/member contact in a financial institution
• Display excellent written, report writing, and oral communication skills when interacting within the organization, with vendors, and others.
• Maintain professional composure, objectivity, and fairness when dealing with conflicts and sensitive matters.
• Display attention to detail and accuracy, ability to multitask, and meet established deadlines.
• Exhibit sound judgment, problem-solving, and analytical skills.
• Display a high level of ethical integrity and the ability to maintain confidential and sensitive information appropriately.
• Demonstrate due professional care and the highest standards of professional competency.

Qualifications: BA in Business Administration with 4 years of Experience

• Experience supporting law enforcement investigations primarily focused on fraud and money laundering
• Excellent written skills to explain complex financial transactions in a clear and concise way
• Hold certifications such as CAMS, CFE, CFCI, or CFCS
• Understand how financial investigations are conducted and how asset forfeiture is used in criminal investigations
• Experience using government and commercial databases, including FinCEN, LexisNexis, CLEAR, TLO, and/or Accurint
• Experience using law enforcement case management systems
• Knowledge of Bank Secrecy Act regulations and data
• Ability to detect red flags for potential financial crime, including money laundering, terrorism financing activities, and fraud, as it appears in transactional data
• Transaction analysis skills related to international wires, correspondent banking, cash, and check activity
• Experience creating link analysis charts in i2, Palantir, or other equivalent link analysis software for visualization
• Experience conducting open-source research using tools and open web
• Experience searching public records to identify ownership and assets
• Strong knowledge of the Microsoft Office suite, particularly Excel, including pivot tables and data analysis

Qualifications: BA in Criminal Justice with 7 years of Experience

• Experience dealing with and resolving difficult and escalated issues
• Experience in fraud or customer service
• Ability to read, write, speak, and understand English.
• Working knowledge of cable or telecom operations, fraud investigation, and/or detection and analysis, and laws/regulations related to fraud and general risk management
• Critical thinking skills, the ability to make decisions, and communicate them despite negative reactions
• Demonstrated customer interface with good negotiating skills
• Proficiency with Microsoft Office (Excel, Word, Outlook, SharePoint)
• General knowledge of fraud operations, policies, and procedures
• Enthusiasm and interest in fraud, compliance, and related services
• Ability to remain empathetic while communicating risk decisions, ability to de-escalate calls when communicating difficult messages
• Self-motivation, accuracy, problem-solving, and the ability to perform effectively in a fast-paced multi-tasking environment

Qualifications: BA in Risk Management with 2 years of Experience

• Experience as a Special Agent, Investigator, or equivalent position in a recognized federal, state, or local law enforcement agency, or similar experience in a Corporate Security environment.
• Experience conducting complex fraud investigations, including asset misappropriation, vendor fraud, payroll fraud, and accounting fraud.
• Working experience in conducting investigative interviews.
• Ability to interface well with Crewmembers at all levels of the Company, including the most senior levels of leadership, and exhibit the utmost discretion regarding confidential and sensitive matters.
• Available for occasional overnight travel (20%).
• Hold a CPA or CFE (Certified Fraud Examiner).
• Ability to develop and maintain excellent working relationships with law enforcement, intelligence, and governmental aviation authorities.
• Strong interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers.
• Self-disciplined, diligent, proactive, and detail-oriented.
• Ability to effectively manage time and individually prioritize multiple tasks of competing priorities.
• Ability to maintain high levels of confidentiality and data security standards.

Qualifications: BA in Forensic Accounting with 5 years of Experience

• Experience in financial crimes for a large and foreign banking organization (LFBO), financial services firm, law enforcement agency, or related governmental agency.
• Able to maintain a robust fraud peer network by way of fraud consortium memberships and participation.
• Knowledge in banking regulations with a fraud nexus (e.g., Regulations E and CC, Bank Secrecy Act, Identity Theft Red Flag Rule) and other regulatory compliance rules.
• CFE- Certified Fraud Examiner, ACAMS - Association of Certified Anti-Money Laundering Specialists, or other certification
• Highly organized and motivated self-starter who can deliver results with minimal supervision, ability to drive strategic change in a matrixed environment.
• Strong communicator who instills confidence and can communicate clearly and effectively at all levels.
• Strong functional and technical knowledge of information security capabilities.
• Proven ability to handle highly sensitive information and maintain confidentiality.
• Self-motivated and able to work unsupervised, align time management with priorities.
• Knowledge of global markets, retail, commercial banking, investment banking, and related financial crimes risks.
• Prior experience investigating and leading complex financial crimes (e.g., Ponzi Schemes, international scams, securities fraud, money laundering, electronic crimes, terrorist financing, retail banking, and commercial banking)

Qualifications: BA in Finance with 6 years of Experience