Job Summary: 

• Primary point of contact for gathering and managing the product requirements efforts for FICO's Fraud and Decisioning Management platforms.
• Liaise with clients and internal stakeholders to gather and develop functional and technical requirements for implementation at the client location.
• Define and create precise documentation of prioritized functional requirements that can be signed off by various FICO clients.
• Responsible for documenting and designing high-quality specifications and providing actionable requirements to the engineering and development team.
• Create Epics, User Stories, and Issue log to track progress, assess risk, and coordinate delivery across FICO teams using JIRA.
• Collaborate continuously to verify, validate, and test platform features.
• Analyze and decompose complex requirements in the fraud and risk domains.
• Apply best practice approaches to all aspects of solution implementation.
• Build and lead project plans, including resource requirements, deliverables, and timelines.
• Ensure established deadlines are met while reinforcing achievement of quality standards.
• Communicate with clients and internal staff with clear and concise written and verbal communication, including technical release notes and technical documentation.

Skills on Resume: 

• Requirements Analysis (Hard Skills)
• Documentation (Hard Skills)
• Communication (Soft Skills)
• JIRA (Hard Skills)
• Agile Stories (Hard Skills)
• Project Planning (Hard Skills)
• Fraud/Risk Knowledge (Hard Skills)
• Collaboration (Soft Skills)

Job Summary: 

• Answer inbound phone calls from individuals impacted by a data incident, individuals who need assistance using or accessing the website, and individuals who may have been impacted by fraud.
• Provide excellent customer service support and be professional and courteous with callers at all times.
• Must provide accurate information regarding products, services, and product delivery systems.
• Accurately answer credit-related questions from consumers.
• File accurate and complete consumer credit disputes.
• Provide accurate and timely fraud consultation.
• Accurately diagnose an identity theft issue during the fraud consultation call
• Maintain confidential information following company procedures and standards.
• Accurately analyze and explain information typically found in a consumer credit file maintained by the national credit repositories.
• Accurately analyze and explain information found in other consumer reports.
• Understand the PIPEDA legislation as it applies to ID theft and identity restoration.
• Remain current on trends concerning ID theft and common fraud scams.
• Participate in QA call review meetings with the Manager to review performance

Skills on Resume: 

• Inbound Call Handling (Soft Skills)
• Customer Service (Soft Skills)
• Product Knowledge (Hard Skills)
• Credit Inquiry Response (Hard Skills)
• Dispute Filing (Hard Skills)
• Fraud Consultation (Hard Skills)
• Data Confidentiality (Hard Skills)
• ID Theft Diagnosis (Hard Skills)

Job Summary: 

• Support the sales cycle and initial design phase of the post-sales cycle to help add value to the customer engagement through experience in deploying risk-decision-making in Identity/Credit/Fraud
• Help customers understand that, beyond the functional features, the Provenir Solution solves specific business challenges, adds value against specific pain points, and helps customers see how the Provenir Solution can fit within their business and help them realise their vision and objectives.
• Aid customers who have limited experience in risk-decision-making, understand how to establish core principles and strategies to best leverage 3rd party data and AI-powered decisioning
• Create compelling and valuable recommendations for the customer
• How to implement their Provenir solution across their end-to-end customer lifecycle beyond onboarding
• Partner with sales and delivery teams, often bridging the gap in requirements
• Build growing knowledge of external data vendors and the value inherent in their data for tackling specific business challenges
• Produce reusable assets for a multitude of teams to leverage internally and externally, with emphasis on the value that can be unlocked with a unique combination of AI-powered decisioning, fueled by the right data
• Contribute to RFP responses where appropriate
• Analyse potentially complex data to provide data-driven insights and meaningful recommendations for the customer

Skills on Resume: 

• Sales Support (Soft Skills)
• Solution Design (Hard Skills)
• Risk Decisioning (Hard Skills)
• Customer Engagement (Soft Skills)
• AI-Powered Insights (Hard Skills)
• Data Analysis (Hard Skills)
• Cross-Team Collaboration (Soft Skills)
• RFP Contribution (Hard Skills)

Job Summary: 

• Contribute to go to go-to-market activities – Marketing Collateral, create industry blogs/white papers/articles, analyst briefings, and webinars.
• Create business-level content for sales demos and presentations.
• Work with sales and VP, Program Integrity, to demo and design with payer prospects.
• Support sales staff, participate in sales/presales meetings.
• Post implementation customer care including data analysis, user training, subject matter expertise on system design and workflow, business rule development, data mining, and fraud outlier algorithms, as well as SIU policies and procedures.
• Create consulting services artifacts and conduct consulting engagements with prospects and customers
• Support implementation teams and lead initiatives at key strategic projects.
• Training and education of sales and other internal staff.
• Provides subject matter expertise on system design and workflow.
• Team with Product Management for the development of analytics, data mining, and fraud outlier algorithms.
• Work with Account Management to ensure client retention.
• Provide thought leadership on industry trends, challenges, and opportunities for fraud solutions.
• Advise on strategic priorities and product solutions content, and participate in product planning.

Skills on Resume: 

• Go-to-Market Content (Hard Skills)
• Sales Support (Soft Skills)
• Client Demos (Hard Skills)
• Customer Training (Soft Skills)
• Consulting Services (Hard Skills)
• System Design (Hard Skills)
• Fraud Analytics (Hard Skills)
• Thought Leadership (Soft Skills)