Job Summary: 

• Effectively interact and communicate with agency management at all levels
• Displays initiative, drive, motivation, and enthusiasm about work projects
• Establish rapport with management to foster effective communications
• Interview and inquire to gather relevant data
• Proactively seek to identify, communicate, and implement process improvements
• Effectively manage multiple tasks and activities concurrently and able to provide
• Collaborate extensively with management to establish agency performance metrics for strategic plan initiatives and other metrics for measuring and monitoring workloads.
• Be part of a team with diverse backgrounds, skills, and passions.

Skills on Resume: 

• Communication (Soft Skills)
• Initiative (Soft Skills)
• Rapport Building (Soft Skills)
• Data Collection (Hard Skills)
• Process Improvement (Hard Skills)
• Task Management (Hard Skills)
• Performance Metrics (Hard Skills)
• Collaboration (Soft Skills)

Job Summary: 

• Lead strategic project implementations from contract initiation through build completion
• Engaging all necessary functional areas of a customer’s health system by gathering required data
• Communicating with customers to successfully define and deliver technical specifications for a project
• Responsible for overall project ownership, including but not limited to: project scoping, creating project plans and delivery strategies, establishing milestones/schedules, and managing engineering resources
• Manage daily project tasks including communications, risk management/mitigation, testing scripts, and issue logs, and act as a liaison between engineering resources and customer expectations
• Participate in sprint planning meetings with the Lead RPA Engineers and Quality Engineers
• Ensure high customer satisfaction while tactfully pushing projects to completion for customers who are often resource-constrained
• Provide optimization recommendations to Olive customers regarding how to best leverage the Olive product and where to incorporate leading industry practices
• Assist peers with high-risk projects mid-stream as needed based on areas of expertise to help resolve complex customer situations, and bottlenecks, and drive the project to a successful completion
• Responsible for managing and updating project details utilizing Olive’s internal project management software
• Assist in on-boarding, coaching and mentoring junior Technical Project Leads
• Serve as liaison between internal and external technical and non-technical teams in order to ensure that all targets and requirements are met
• Keep internal stakeholders and the executive leadership team informed of project status updates and key issues that may impact project completion

Skills on Resume: 

• Project Management (Hard Skills)
• Data Gathering (Hard Skills)
• Technical Communication (Hard Skills)
• Resource Management (Hard Skills)
• Risk Management (Hard Skills)
• Customer Satisfaction (Soft Skills)
• Optimization Recommendations (Hard Skills)
• Mentoring (Soft Skills)

Job Summary: 

• Hire and train a team of customer-focused reps to provide excellent service to customers to ensure the retention of users on the platform
• Display strong leadership skills with the ability to motivate and focus on team objectives.
• Identifies, researches, and triages program operational issues related to service fulfillment, product concerns, compliance, reporting and billing within outlined SLAs.
• Navigates team communications specifically regarding OKRs, expectations and change management
• Advocate for clients as the voice of the client with cross-functional teams such as Compliance, Operations, Billing, and Product Management to recommend and build solutions for common problematic experiences.
• In partnership with cross-functional teams, Identifies clients with stalled growth and offers possible solutions to “unlock” spending.
• Design and execute the post-sale process through delightful first experiences to ongoing monitoring and service as customers build out talent programs.
• Ensure timely resolution of customer issues related to service fulfillment, product issues, freelance management, reporting, and billing
• Develop positive working relationships with client engagement managers, internal Upwork teams and freelancers, and advance issues
• Collaborate with the Sales and Operations teams to architect freelancer initiatives and standard operating procedures
• Deliver results on a monthly cadence to leadership

Skills on Resume: 

• Team Hiring (Hard Skills)  
• Leadership (Soft Skills)  
• Issue Triage (Hard Skills)  
• Change Management (Soft Skills)  
• Client Advocacy (Soft Skills)  
• Solution Design (Hard Skills)  
• Conflict Resolution (Soft Skills)  
• Collaboration (Soft Skills) 

Job Summary: 

• Advance Strategy 2.0 portfolio projects by working closely with project managers and practitioners to assess progress and uncover issues in order to drive initiatives to completion
• Facilitate group sessions and summarize and track key decisions and actions
• Translate project outcomes to measurable business results and track
• Manage the business case development process with project champions and the EPM Director, helping shape project concepts, identify project interdependencies, and resolve resource constraints
• Methodology and Knowledge Center - standard practices, proven techniques, common tools, shared language, creation, sharing, contextual information, insights, outcomes, lessons learned, history, project archives
• Support the implementation and ongoing management of the enterprise project and portfolio management platform and defined governance processes
• Sett and gain adoption for project management processes using different methodologies
• Plan, monitored and managed change through informal change adoption tactics and stakeholder relationship management
• Communicate with project teams, leadership and stakeholders including implementing and working through
• Coach and mentor a variety of roles in the spectrum of managing work from everyday project management to formal program management
• Facilitate accurate and consistent status reporting across the enterprise portfolio
• Monitor and manage project milestones to ensure activities are occurring as planned - scope, budget and schedule and managing variances
• Gather appropriate project success factors and document them
• Create and maintain project reporting utilizing tools such as PowerBI
• Coordinate and support project deliverables
• Monitor project timelines and manage client expectations
• Perform project and portfolio QA to ensure processes are followed and outcomes achieved

Skills on Resume: 

• Project Assessment (Hard Skills)
• Facilitation (Soft Skills)
• Business Translation (Hard Skills)
• Business Case Development (Hard Skills)
• Knowledge Management (Hard Skills)
• Change Management (Hard Skills)
• Stakeholder Management (Soft Skills)
• Mentoring (Soft Skills)

Job Summary: 

• Lead the strategic design and implementation of a business-driven people strategy for EWP that includes short-term and long-term goals, KPIs, action plans and metrics to assess and track progress over time.
• Lead the design, planning and execution of people initiatives and programs, guiding long-term growth and development plans in the areas of diversity, equity & inclusion (DE&I).
• Provide consultation and coaching to business leaders, managers and employees on all areas of talent management, training, culture and organizational effectiveness.
• Conduct ongoing research on best practices, and after analyzing data, recommend strategies for continuous improvement.
• Provide guidance and recommendations to create an effective leadership and governance structure and advance the overall DE&I strategy.
• Partner with the talent management team to ensure the effective analysis of diversity surveys, Talent Review findings, and other organizational culture audits
• Provide updates to senior leadership to inform decision-making.
• Consult with business leaders to develop individual diversity KPIs/performance goals.

Skills on Resume: 

• Strategic Planning (Hard Skills)
• Program Execution (Hard Skills)
• D&I Strategy (Hard Skills)
• Consultation (Soft Skills)
• Coaching (Soft Skills)
• Data Analysis (Hard Skills)
• Leadership Development (Soft Skills)
• Communication (Soft Skills)

Job Summary: 

• Be responsible for monthly order volume driven across a critical section of largest merchants, lead crucial initiatives to drive engagement and retention.
• Negotiate long-term contracts and agreements with merchants and partners to form lasting business relationships and insure mutually beneficial partnerships.
• Identify high growth opportunities across enterprise merchants, leveraging knowledge about merchants' business priorities, multiple sources of data across CRM, business intelligence tools and in-depth knowledge of Deliverr programs.
• Understand data requests and reporting needs for enterprise customers. 
• Build out reports and collaborate with the data science team to enable growth and streamline management via data.
• Collaborate with customers to generate inbound and outbound forecasts, sharing with Operations and Engineering staff to ensure necessary processes and checks are in place to ensure seamless execution.
• Develop low-touch, highly automated processes to manage enterprise merchant segments. 
• Coordinate with operations and engineering, where necessary, to improve merchant experience and reduce friction of doing business with Deliver.
• Consolidate and present feedback from merchants within the segment to share with Product, Engineering, and Pricing teams to better improve the product.
• Build and maintain strong and trusting customer relationships.

Skills on Resume: 

• Contract Negotiation (Hard Skills)
• CRM Management (Hard Skills)
• Data Analysis (Hard Skills)
• Reporting (Hard Skills)
• Forecasting (Hard Skills)
• Process Automation (Hard Skills)
• Stakeholder Collaboration (Soft Skills)
• Feedback Consolidation (Soft Skills)

Job Summary: 

• Manage a portfolio of Enterprise Architecture projects that span multiple architecture domains
• Ensure E2E ownership of the program's success in an Enterprise Architecture environment
• Ensure efficient delivery of consulting projects
• Use of industry-leading program management processes, tools, and standards
• Management of senior stakeholders
• Alignment with delivery leads and functions
• Manage efficiency and utilization of resources in the program and its projects
• Define KPIs, and define actions to meet those KPIs
• Consolidates risks, issues, dependencies, etc. from projects
• Manage team health and retain the best talent in the accounts
• Participate in Pre-sales activities and ensure program governance
• Help growth of the account through account mining, delivery-led sales

Skills on Resume: 

• Enterprise Architecture (Hard Skills)
• Program Management (Hard Skills)
• Stakeholder Management (Soft Skills)
• Resource Utilization (Hard Skills)
• Risk Management (Hard Skills)
• KPI Development (Hard Skills)
• Team Leadership (Soft Skills)
• Sales Strategy (Hard Skills)

Job Summary: 

• Drive and facilitate 3-year strategic planning, annual planning, and quarterly planning, in order to define budgets and input goals to deliver the strategic outcomes.
• Serve as the connective tissue for the cross-functional teams (including Product Management, Engineering, Care Team, Customer Success, and other internal groups, etc.), working to share knowledge (goals, features, technical understanding) and drive people towards a common outcome.
• Be the knowledge technical expert to understand the goals, and the current accomplishments, and proactively manage upcoming activities/risks/issues.
• Optimize operating models and rhythms to enable effective decision-making and information flow by bringing together complex, cross-organizational teams
• Facilitate E2E Reviews across all functions at key milestones.
• On successful delivery of programs for key initiatives, partnering with key stakeholders (product managers, engineers, DevOps, support). 
• Extend execution plans across all phases of planning, development, and production readiness and launch across all functions. 
• Balance business outcomes & technical capabilities, keeping innovation and acceleration at the forefront.
• Provide leadership across all cross-functional teams and align key stakeholders in executive teams, product management, engineering, and various cross-functional teams to effectively drive towards execution.
• Manage effective communication across the organization and at all levels to ensure continued alignment of program scope, status, risks, and dependencies.
• Monitor the execution of strategic priorities and ensure goals / KPIs are met, have all the right data and communicate the story it tells

Skills on Resume: 

• Strategic Planning (Hard Skills)
• Cross-Functional Coordination (Soft Skills)
• Technical Expertise (Hard Skills)
• Process Optimization (Hard Skills)
• Facilitation (Soft Skills)
• Program Delivery (Hard Skills)
• Stakeholder Management (Soft Skills)
• Communication Management (Soft Skills)

Job Summary: 

• Work closely together with data science, engineering and operations to build the best possible negotiation product in the world.
• Be the face of Pactum within the client’s organization
• Taking the projects from ideation to launch while learning what really matters to the client.
• Manage the relationship with clients and all stakeholders.
• Set and follow the deadlines, assign responsibilities and lead, monitor and summarize the progress of projects
• Manage project team’s overall performance, scope, cost, and deliverables.
• Understand how the client’s business works and how to best add value through automatic negotiation.
• Make decisions about the specifics of the project on a daily basis.
• Prepare reports for clients regarding the status of different projects.
• Hire and grow the team in the future.
• Work with the largest enterprise partners to analyze data providing insights and recommendations to clients.
• Manage other escalations and issues from enterprise partners
• Work with cross-functional teams to implement process changes to maximize productivity

Skills on Resume: 

• Product Development (Hard Skills)
• Client Representation (Soft Skills)
• Project Management (Hard Skills)
• Stakeholder Management (Soft Skills)
• Performance Monitoring (Hard Skills)
• Strategic Decision Making (Soft Skills)
• Data Analysis (Hard Skills)
• Conflict Resolution (Soft Skills)