• Take responsibility for processing the contracts and invoices
• Schedule meeting prep and follow-up, and coordinate travel logistics and data entry
• Record-keeping, maintaining department supplies
• Contribute to the development of content, supporting the Education Manager Senior and other involved Departments in the delivery of relevant projects and initiatives
• Supports the creation of tailored educational materials for the stakeholders
• Ensures that all content provides a cohesive learning experience in line with the program strategy, and guarantees quality control - edits, translates and proofreads new content before publication
• Coordinates the distribution of content through various channels, including social media
• Answers requests to access the existing content
• Compiles feedback and statistics on the existing content for regular updates and improvements
• Develops resource materials for conferences and events as needed by the team
• Curates and shares speakers' content for various events (presentation slides, etc.).

Skills: Contract Management, Meeting & Travel Logistics, Record & Supply Management, Content Support, Material Creation, Quality Assurance, Content Distribution, Event Preparation

• Support onboarding of all new FT and PT staff. 
• Maintain accurate staffing records and update IT, HR, & Payroll manual
• Assist with maintenance of the Time and Effort reporting system for all WCS Education, working with payroll, Global IT, and budget personnel
• Prepare timesheets for department review, and submit timesheets for Bronx Zoo-based Education staff.
• Management of PT/FT payroll allocation
• Prepare monthly dashboards for the Education department for review by Education Leadership to help track their progress toward yearly goals
• Add a formalized dashboard to Basecamp and distribute the Dashboard to WCS Leadership. 
• Enter sales tax into the dashboard each quarter.
• Manage access & organization of departmental systems - Convergence, Basecamp, Recur, Padlet, Mailchimp, Time & Effort, Authorize, TalkDesk, Rebrandly, Vimeo and SharePoint.
• Prepare internal and external financial reports and forecasts including quarterly reports for the Treasury office, annual Government Affairs report, EDARCS report, DCLA/CIG report, and other reports
• Maintain the WCS Education calendars for 5 facilities, including room reservations, instructor schedules, and programs

Skills: Staff Onboarding Support, Record Management and System Updates, Time and Effort System Maintenance, Payroll Management, Dashboard Preparation and Distribution, Sales Tax Reporting, System Access and Organization, Financial and Operational Reporting

• Coordinating, scheduling and organizing a variety of appointments/meetings using Microsoft Outlook, with membership from both inside and outside the organization.
• Answering and directing telephone calls, and fielding inquiries from staff, trainees and external parties.
• Preparing and distributing any related meeting materials including agendas/minutes/information, booking rooms/equipment, arranging catering and set up of rooms, etc.
• Attending meetings and recording minutes
• Preparing written correspondence, including reports, manuscripts and presentations using the Microsoft Office package of applications.
• Preparing, collating, processing and compiling monthly and annual statistical, financial and other data for internal databases to generate spreadsheets and utilization reports for internal and external parties.
• Providing event planning and management support for the program’s various education initiatives.
• Managing other assigned projects including, planning, organizing and communicating their progress
• Organizing/maintaining filing system/records (tracking program volumes, invoices, etc.). 
• Performing other general office-related duties (photocopying, ordering supplies, etc.).

Skills: Appointment Coordination, Call and Inquiry Management, Meeting Logistics, Minute Taking, Document Preparation, Data Management and Reporting, Event Planning and Management, Project Coordination

• Support the orientation of learners about the organization, their rotation and relevant onboarding processes
• Issuing systems access for medical and other trainees, including communication between trainee and IT department to grant/address any access emergency requests, urgent matters, problems with accounts, missing access
• Communicating with students, residents and staff physicians, ensuring they are appropriately equipped with learning and evaluation materials
• Communication with course directors and site education directors and supervisors, students, and organizations
• Work closely with the Senior Academic Program Coordinator and other Program Coordinators to support health education content planning, development, implementation, evaluation and reporting of the Ontario Geriatrics Learning Centre, and ACE Collaborative Website.
• Performing the duties of a program secretary, to cover planned absences of other administrative staff.
• Providing support with program research activities and event support as appropriate and required.
• Lead and assist students needing to complete the EdTPA versus the Praxis Exam. 
• Lead, recruit, and maintain Community Service Positions. 
• Manage ED TEP Interventions 

Skills: Learner Orientation Support, Systems Access Management, Educational Material Distribution, Stakeholder Communication, Health Education Program Support, Administrative Coverage, Research and Event Support, Examination and Community Service Coordination

• Responsible for managing assigned classes from assisting with the arrangements to providing feedback to directors on staff completion. 
• Work with hospital educators and department heads to meet educational compliance as established by the hospital. 
• Accurately inputs and retrieves computerized data
• Provides reports to leadership on staff completion of required education and meets established schedules for reporting to assure compliance. 
• Provide support for all associated processes related to the department and any software applications utilized in the department. 
• Maintain the proper skills necessary to interface with a variety of users regarding specific problems. 
• Advises the manager of any issues that may affect the Education department. 
• Communicate effectively, in writing, verbally, and via telephone, with all levels of personnel and visitors.
• Supporting the program’s clinical training initiatives in terms of curriculum building, scheduling, events, connecting with stakeholders to support education initiatives, etc, including geriatric clerkship students, medical residents, fellows summer scholars and others
• Performs additional related duties as they occur.

Skills: Class Management and Feedback, Educational Compliance Coordination, Data Management, Compliance Reporting, Departmental Support and Software Proficiency, Communication Skills, Curriculum and Training Support, General Administrative Duties

• Provides administrative support to the Dean of General Education and Vice President, General Education & Applied Technologies, faculty/adjunct faculty, and department chairs.
• Performs general clerical duties to include, but not limited to answering telephones, bookkeeping, copying, faxing, mailing and filing.
• Sets up and coordinates meetings and conferences for faculty, adjunct faculty in-service training, Industry Advocate Team meetings, and department meetings, providing agenda, transcription of meetings and distributing minutes as requested.
• Develops, implements, creates, manages, reviews and summarizes miscellaneous reports and documents, memos, and letters using word processing, spreadsheet, database and/or other presentation software such as Microsoft Office, including Word, Excel, PowerPoint, Publisher, SharePoint and Outlook.
• Acts as Liaison between the Marketing division and Academics for monitoring and maintaining the WSU Tech website (Academic programs and General Education courses).
• Manages all VISA expenses for travel for General Education, Business, Interior Design, Police Science and Digital Marketing programs.
• Manages all purchasing documents and the process for all supplies for the General Education, Business, Interior Design, Police Science and Digital Marketing programs, including processing invoices for payment.
• Assists Dean with FLAC payroll agreements for designated programs and maintains related records.
• Shares responsibility for 24-hour class cancellation call-in line for general education courses.
• Produces online live events including frequent webinars, conference streaming, and virtual conferences reinforcing communities of practice.
• Maintains current course content, seeing products through life cycle, and handling customer service issues as they arise.
• Gathers data to make suggestions for future programming or adjustments to current programs as necessary.
• Works with various internal and external stakeholders to consult, identify, produce and market online learning and educational content.
• Assists in training volunteers on public speaking and virtual event/webinar practices.

Skills: Administrative Support, Clerical Duties, Meeting Coordination, Document Creation and Management, Expense Management, Website Maintenance, Event Production, Data Collection and Analysis

• Works closely with the CNO and nursing administrative team to prepare and implement communication strategies including Newsletters and Presentations.
• Accesses, formats and presents NDNQI Satisfaction and Quality data graphically and in table format for review by the Administrative Director and supports the preparation of presentation materials for NDNQI.
• Primary liaison for staff professional development related to certification and degree advancement. 
• Supports the Administrative Director in developing programs to reach goals related to an increase in BSN and certified nurses. 
• Accesses and benchmarks professional staff development data including academic, certification and other credentials for internal and external reporting purposes.
• Supports programmatic documentation including forms, policies, procedures, correspondence and outcome measures.
• Works closely with the Education team and Corporate Learning and Development to determine criteria of mandatory education, serves as local uLearn LMS Champion
• Supports the Administrative Director in the development of the Nursing Strategic Plan.Supports the Magnet designation activities, including support for writing, publication, and dissemination of documents and communication for both internal and external audiences.
• Promotes recognition and rewards programs and communicates to the Center for Nursing Excellence and Innovation in a timely and complete manner.
• Support special projects through project planning, coordination of efforts, and implementation.
• Coordinates and manages accounting for all Nursing Education Fund activities, including maintaining contractual arrangements, preparing invoices for payment, communicating with recipients and accounting for resources in collaboration with the hospital foundation.
• Primary liaison for applications and renewals for the MyNursing career panel.
• Prepares panel recommendations for review and approval by the CNO.

Skills: Communication Strategy, Data Analysis and Presentation, Professional Development Support, Program Development, Staff Credentialing, Documentation Management, LMS Management, Financial Coordination

• Coordinates all aspects of assigned programs, including scheduling, course materials, facility reservations, enrollment, and revenue tracking.
• Ensures instructors are well-informed and prepared for class sessions.
• Assists with instructor onboarding and training on best practices for teaching and use of technology.
• Answers student questions about course materials and access.
• Oversees and manages the delivery of the Residency program clinical and academic curriculum including planning, scheduling and coordinating clinical rotations across affiliated health authority sites across the province, keeping with the requirements of the Royal College of Physicians and Surgeons of Canada (RCPSC).
• Planning and organizing academic half-day (AHD), mock written and oral exams, and other academic sessions and training. 
• Coordinates travel arrangements for residents to Ft. St. John Clinic. 
• Liaises with faculty, staff and residents to ensure smooth delivery of rotations and teaching sessions.
• Manages resident assessment activities, including resident remediation, in alignment with PGME policies and accreditation standards. 
• Manages the online evaluation system for the program, optimizing set-up to meet the program’s needs. 
• Maintains complete resident files in keeping with accreditation requirements. 
• Compiles materials for semi-annual resident reviews and competence committee meetings. 
• Manages and tracks resident leave requests, part-time requests, and academic/training accommodations.
• Develops and maintains program materials, including the residency program manual, policies and guidelines. 

Skills: Program Coordination, Instructor Onboarding, Student Support, Curriculum Management, Event Planning, Travel Coordination, Resident Assessment, Document Management

• Working with the Program Director, Associate Program Director and CBD Lead, develop a plan and schedule for regular continuous quality improvements (CQI) activities in keeping with Royal College accreditation standards. 
• Manages the implementation of program changes and new initiatives, including the transition to Competency-Based Medical Education (CBME).
• Creates written documentation for the Royal College on-site Accreditation Survey and oversees onsite survey visits as well as Internal Reviews. 
• Develop a communication plan in preparation for external reviews, including organizing meetings and developing communication pieces.
• Advises preceptors, hospital administration and residents on UBC & UBC PGME policies and procedures, residency training issues and Royal College Standards of Accreditation and Specialty Training requirements issues. 
• Resolves complex policy issues that may arise in the residency training. 
• Troubleshooting solutions, and ensuring solutions are in compliance with PGME policies and would not contravene the resident Collective Agreement. 
• Liaises with the Program Director, department or UBC Faculty of Medicine Postgraduate Medical Education (PGME) Office to resolve issues.
• Responsible for financial planning of PGME funding allocation to the program. 
• Manages the resident activity fund, developing guidelines, and operational processes and procedures. 
• Prepares and tracks budget, and reviews submissions for alignment with guidelines and policies. 
• Submits expenses for payment or reimbursement. 
• Reviews and approves resident reimbursements through the PGME Resident Reimbursement site. 
• Compiles faculty clinical and didactic postgraduate teaching hours for payment.
• Manages teaching, rotation and program evaluations, including developing or updating forms and reviewing low-performance flags. 
• Compiles and reviews annual summary evaluation reports. 

Skills: CQI Management, Program Change Implementation, Accreditation Oversight, Communication Planning, Policy Advising, Issue Resolution, Budget Management, Program Evaluation

• Manages annual review and distribution of summary reports to program and department leadership, and faculty members, in keeping with PGME and program policies, and Royal College accreditation requirements. 
• Helps develop a resident orientation to teaching and rotation evaluation system.
• Organizes and coordinates program committee meetings, resident events and program events including program or resident retreats, and the annual resident graduation event. 
• Develops and distributes agendas, minutes and supporting materials. 
• Arrange room bookings and catering
• Manages the annual national resident application, recruitment and selection process (CaRMS).
• Organizing selection committee meetings, file review, interviews, and final ranking, and all communication with applicants.
•  Orients and onboard new residents and runs mini-match for BCY placement.
• Establishes, streamlines and operationalizes program processes, procedures and policies. 
• Develops and maintains a comprehensive position manual.
• Organize the Continuing Medical Education Events
• Assisting with the organization of Research Day including program compilation, and distribution, catering arrangements, recording attendance, and ensuring necessary materials and equipment are available.
• Scheduling Clinical Days for the Department including assisting with program planning, catering, accommodations, liaises with speakers, physicians and participants.
• Supervises the duties of the Undergraduate Program Assistant.
• Ensuring journal articles are submitted and distributed to appropriate staff members. 
• Coordinating the recruiting of junior staff and Fellows. 
• Composing and transcribing correspondence for the Program Director and other related tasks.

Skills: Report Management, Resident Orientation, Event Coordination, Meeting Organization, Recruitment Management, Process Development, Education Coordination, Staff Supervision

• Experience supporting digital education and training, using a range of tools and features (e.g. Totara, Salesforce, ServiceNow, Zoom).
• Proven success in project program management, including the ability to manage more than one project simultaneously.
• Consultancy skills, especially in the context of events or online education/training, would be advantageous.
• Systems experience which can be in Business/Event Operations/Finance/Customer/CRM, Support, etc. although Learning Management Systems (LMS).
• Excellent English skills - both Written and Spoken.
• Detail-oriented with strong organizational skills.
• The ability to work under pressure.
• Strong analytical thinking skills – good at troubleshooting and identifying root causes of issues.
• Proactive, agile, and flexible, and willing to quickly step in, step up and contribute to process improvement.
• Quick learner who is willing to learn new applications and tools.

Qualifications: BA in Curriculum and Instruction with 3 years of Experience

• Proven success in program management, including the ability to manage more than one project simultaneously.
• Proven track record of successfully managing large budgets and tracking program expenditures.
• Creative problem solver with a rigorous approach and aptitude for managing details in a fast-paced environment.
• Highly effective written and oral communication skills to address a wide variety of audiences.
• Excellent analytical, organizational, and planning skills. Ability to multi-task and manage deadlines.
• Understanding of the medical product development landscape.
• Experience tracking deliverables and analyzing metrics.
• Ability to work well with a wide range of internal and external stakeholders.
• Effective relationship-building and collaboration skills with a diverse range of partners and donors.
• Extensive knowledge of the Microsoft Office suite of tools, particularly Outlook, Excel, MS Project Word, and Smartsheet, as well as the ability to learn other software tools readily and implement them successfully.

Qualifications: BA in Special Education with 5 years of Experience

• Familiarity with the administrative and operational implications of a program
• Knowledge of educational technology and systems, with the ability to troubleshoot and triage related technology issues
• Investigative, data analysis, and reporting skills, and ability to generate computer reports, check for errors, and correct and submit accurate reports. 
• Skills include entering, maintaining, extracting, and analyzing data in electronic systems
• Basic knowledge of relevant policies and regulatory requirements. 
• Basic knowledge of health professions education industry
• Basic knowledge of administrative analysis and operations research. 
• Acquiring skills in developing and implementing processes and systems
• Excellent organizational skills, analytical, and demonstrated attention to detail. 
• The ability to work with extremely complex faculty calendars/schedules requires extremely well-organized and detail-oriented precision

Qualifications: BA in Psychology with 7 years of Experience

• Experience working with disadvantaged children and in developing childcare and recreational programs for children.
• Solid communication skills include verbal, written, and active listening. 
• Service-oriented and responsive to questions and requests. 
• Ability to interact in a professional, resourceful, and courteous manner
• Demonstrated interpersonal skills. 
• Demonstrated ability to develop working relationships within the department and with learners
• Understanding of gender integration strategies and key concepts, to quickly and effectively triage new requests.
• Ability to work well with a wide range of internal and external stakeholders.
• Comfortable in a wide range of cultural, geographic and operational situations, demonstrating culturally sensitive behavior with a diverse range of people.
• Ability to work in an additional language

Qualifications: BA in Communications with 4 years of Experience

• Proven record of accomplishment in successfully managing large budgets and tracking program expenditures.
• Creative problem solver with a rigorous approach and aptitude for managing details in a fast-paced environment.
• Experience tracking grant deliverables for large international funders.
• Experience with low-income families and in the area of Maternal and Child Health
• Knowledge and expertise in family assessments.
• Excellent organizational, interpersonal, verbal and written communication skills.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
• Ability to write reports, business correspondence, and procedure manuals.
• Computer literate- Microsoft Office including Word, Excel, and PowerPoint.
• Bilingual Spanish speaker

Qualifications: BA in Educational Technology with 5 years of Experience

• Ability to work a flexible schedule to meet program needs (early mornings, and occasionally evenings or weekends). 
• Ability to travel between works sites (e.g. BCCH) for program meetings/activities.
• Experience with standard business office procedures and practices.
• Experience preferably in a university environment, UBC experience an asset. 
• Experience in postgraduate training preferred
• Experience with Faculty of Medicine and residency training policies and procedures an asset.
• Experience in scheduling and event coordination.
• Experience reviewing and verifying financial reimbursement requests and invoices, and identifying and resolving issues.
• Ability to type 60 wpm and to operate a normal range of office equipment.
• Excellent organizational skills, including the ability to take initiative, prioritize work, multi-task, schedule and meet deadlines with a high level of accuracy and attention to detail.
• Experience running online meetings and sessions using Zoom.

Qualifications: BA in Education with 5 years of experience

• Ability to provide guidance and training to faculty on the use of Zoom for program activities, and help troubleshoot issues.
• Ability to analyze problems, identify key information and issues, and effectively resolve them. 
• Strong ability to develop and streamline processes and procedures.
• Experience with creating surveys in Qualtrics.
• Effective oral and written communications, with the ability to compose clear, concise and grammatically correct correspondence and business documents.
• Excellent time management skills, with the ability to prioritize and work effectively under pressure to meet deadlines.
• Effective interpersonal skills with the ability to deal with a diversity of people in a calm, courteous, and effective manner. 
• Strong customer service skills.
• Ability to take and transcribe well-written, accurate meeting minutes.
• Ability to work effectively independently and in a team environment.
• Ability to adapt to and implement changes.

Qualifications: BS in Educational Psychology with 3 years of experience

• Strong Microsoft Office skills (Excel, Word, Outlook)
• Previous experience in a team lead or supervisory role (preferred).
• Familiarity with customer service and healthcare business office experience
• Customer focused both internally and externally, strong attention to detail, the ability to multi-task, strong 10 key data entry, and excellent written and oral communication skills.
• Strong software skills, and the ability to learn new software easily with standard level of training. 
• Intermediate skills in Microsoft Outlook, Word, Excel and PowerPoint. 
• Experience with Entrada, one45, Resident Management System (RMS), Resource Scheduler, CPMS, and WorkSpace an asset.
• Ability to actively listen and probe for information to clarify complex issues.
• Experience and/or proven ability to supervise and effectively train staff, and delegate tasks, consistent track record of contributing to a positive and supportive workplace. 
• Ability to provide feedback in a courteous manner.
• Strong judgment and decision-making skills, and a proven ability to maintain confidentiality, tact and discretion.

Qualifications: BA in Curriculum and Instruction with 4 years of experience

• Experience in a professional office environment in a similar or sales support role
• Completion of a secretarial program and/or courses
• Strong command of databases and MS Office software, i.e. Word, Excel and PowerPoint with the ability to create and properly format Word documents, spreadsheets, charts, graphs, and presentations and generate/print reports.
• Experience working with SAP and/or sales database preferred.
• Strong attention to detail and the ability to prioritize multiple tasks to complete all assignments in an organized, efficient, and accurate manner within established deadlines.
• Clear verbal and written communication, excellent phone manners and above-average writing, analytical, grammar, spelling and proofreading skills.
• Able to work positively, effectively and professionally with employees, vendors, clients and customers at all levels as well as independently and as a team.
• Helping support the Education team for delivery groups and Design Teams to deliver against individual objectives. 
• Experience with Coordination with Local Delivery Education functions to create plans in line with strategic direction from Design.
• Ability to build collaborative relationships.
• Experience in working across functions within the Regional team to coordinate efforts and tools to deliver against identified priorities.
• Ability to support making choices on key projects, which will have the highest potential for business return.
• Ability to communicate clear priorities and progress tied to business results in a common format across geographies.

Qualifications: BS in Special Education with 5 years of experience

• Demonstrates initiative and resourcefulness in expanding on existing customer base to increase enrollments.
• Dedicated to meeting the expectations and requirements of internal and external customers.
• Exhibits a professional and approachable demeanor
• Understands they are often the “Face of C2 Education”.
• Fosters an environment of open communication with students and parents to ensure positive and effective conflict resolution
• Consistently achieves key performance indicators on a month-to-month basis
• Ability to prioritize and focus on key objectives, which may change from month to month
• Ability to organize and manage multiple responsibilities successfully
• Demonstrates persistence and follow-up.
• Effective communications both in virtual and in-center environments
• Proficient in using all communication media including in-person, phone, and video
• Ability to build engagement and trust in virtual relationships, whether with customers or with team members

Qualifications: BA in Educational Leadership with 4 years of experience