• Lead infrastructure, operations, and technical support functions 
• Serve as a senior-level technical point of contact for enterprise customers 
• Monitor performance profiling tools and procedures 
• Maintain network security with the infrastructure support team
• Manage disaster and emergency recovery plans 
• Collaborate with other department heads (e.g., sales, marketing, finance, etc.) as advisor on all technology issues 
• Evaluate the effectiveness of the company systems and make recommendations for improvement 
• Develop plans and set timelines for evaluation, development, and deployment of all technical, web and mobile services 
• Improveimplement best practices and ensure that the company meets relevant technology standards 
• Ensure the company's technological processes and services comply with all requirements, laws, and regulations

Skills: Infrastructure Management, Technical Leadership, Performance Monitoring, Network Security, Disaster Recovery, Cross-team Collaboration, System Improvement, Compliance Management

• Direct and oversee the day-to-day operations and client relationships, ensuring that efficient and effective practices and policies are implemented.
• Oversee the design, engineering, implementation, and continuity of infrastructure across the enterprise, including traditional hardware (server, network, storage,) cloud, and software across both.
• Lead installations, configurations, and maintenance/upgrades with third-party vendors, clients, and internal teams.
• Negotiate and manage all vendor services and client-driven service agreements and service levels in collaboration with the Service Management team.
• Govern the preparation of all documentation for Smile’s infrastructure systems and configurations and ensure that it is updated.
• Ensure effective administration, compliance, and participation with all internal processes, procedures, and controls to effectively manage risk, ensuring it remains within tolerance.
• Remain familiar with traditional and new technologies relating to infrastructure hosting and cloud.
• Design and manage Disaster Recovery plans and execution, support Business Continuity planning and testing.
• Ensure appropriate resource allocation and manage the budgeting process.
• Work with internal and external partners to obtain and translate requirements into technical implementations.

Skills: Operations Management, Infrastructure Design, Vendor Management, Service Agreement Negotiation, Documentation Management, Risk Management, Disaster Recovery Planning, Budget Management

• Lead the Dev-Ops, Application Support, and Network Operations teams, working with the teams to define roadmaps, create quarterly goals, design technical solutions, create project implementation plans, adjust priorities, deliver enhancements, and operate production.
• Responsible for the integrity of the work created by the teams.
• Lead and mentor the team in the pursuit of delivering products, and scaling teams and processes.
• Build solutions and processes for scale.
• Work with teams to ensure documentation and cross-training occurs to enable the team to scale solutions globally and horizontally.
• Ensure industry best practices are followed across the team at every level of detail, and foster a culture that is focused on continuous improvement in security.
• Work with others to develop a plan that combines the goals of the business, product strategies, and technical strengths and weaknesses, to create a vision of where we’re going.
• Identify and infuse organizational metrics positively, to help the teams continuously improve their levels of performance.
• Provide clear direction and constructive feedback, consistently striving for a high-quality work product through others.
• Be a Technology Leader across Engineering and a partner to all R&D leaders.
• Bring a strong technical background to the table, to work with other Engineering Managers to build practical and scalable solutions.

Skills: Team Leadership, Roadmap Development, Technical Solution Design, Mentorship, Scalability Engineering, Documentation Management, Continuous Improvement, Performance Metrics

• Lead the team in creating a business, customer-centric culture, and mindset driven by continual service improvement.
• Lead by example in building strong collaborative stakeholder relationships to proactively meet the business needs.
• Continue the transformation journey to the cloud where necessary and, most critically, ensure the tech stack remains cutting edge.
• Drive through the Technology Operations strategy and its integration with the IT and University strategic plans.
• Champion and being the advocate for the innovative solutions devised by Technology Operations to any business challenges.
• Grow the product portfolio to proactively meet the business needs.
• Accountable for monitoring, detecting, and effectively handling Global Technology incidents including leading the Service Restoration efforts
• Managing the Technology Operations Team within a Command Center environment that has both on and offshore teams
• Provide effective oversight of all high-risk Technology change activity
• Develops and administers a comprehensive Technology Business Continuity Plan and Disaster Recovering Testing Strategy

Skills: Leadership, Stakeholder Management, Cloud Transformation, Strategy Integration, Innovation Advocacy, Product Portfolio Growth, Incident Management, Business Continuity Planning

• Leads strategic planning of the infrastructure roadmap to operationalize with partner MSPs
• Works with contracted MSPs, Global Technology, and other vendor partners supporting CNA’s infrastructure to ensure reliable, cost-effective, and optimized business operations and customer support.
• Oversees infrastructure support services for the European region, including all day-to-day management and support of activities related to the data centers, hosting, network environments, cloud, data storage, and infrastructure systems.
• Owns the Resource Unit consumption and measurements for CNA Hardy.
• Builds cost-effective partnerships with third-party vendors to ensure the delivery of high-quality services with the ability to respond to business demand.
• Ensures infrastructure capacity/capability management is aligned with projected organic and new capability growth.
• Ensures effective administration of, and compliance with, all applicable CNA processes, procedures, and controls related to technology infrastructure.
• Oversees overall project management for major projects related to technology infrastructure including engineering, planning, and implementation.
• Co-develops and manages service level agreements for providers that are contracted to provide infrastructure support to CNAs.
• Ensures service levels are met and adjusted as required by CNA’s changing business.
• Governs operational and project performance of MSPs

Skills: Strategic Planning, Vendor Management, Infrastructure Support, Resource Management, Cost Optimization, Capacity Management, Compliance Management, Project Management

• Working knowledge of application architecture, database, and network technologies
• A strong business acumen and ability to maintain budgetary control.
• Proven and demonstrated leadership, communication, organization, and effective management of technology projects.
• Good change management and leadership skills.
• Supply Chain Operations experience preferred.
• Experience working with IT operations and business processes.
• Strong analytical and interpersonal skills.
• Excellent knowledge and understanding of computer systems, security, network, and systems administration.
• Experience in 3GTMS, logistic platforms, Prophesy, Microsoft BI, Royal Four, Netsuite, and Celigo
• Strategic thinker with strong business acumen and extensive knowledge of technology trends in the Staffing industry
• Ability to process complex problems quickly and identify unique and functional solutions

Qualifications: BS in Information Technology with 6 years of Experience

• Information Technology operations experience
• Understanding and experience in leading technology product and process development strategy
• Experience leading a team of developers
• Energetic, flexible, collaborative, and proactive team leader who can positively and productively impact both strategic and tactical operations initiatives
• Entrepreneurial and innovative approach including the use of technology and automation to improve Firm processes
• Excellent judgment and creative problem-solving skills including negotiation and conflict-resolution skills
• Exceptional written, verbal, interpersonal, and presentation skills and the ability to effectively interact as a member of executive management and all levels of staff
• Proven ability to challenge, motivate, and partner with an executive leadership team to foster innovation and lead change
• Ability to persuade and influence technology stakeholders and senior management on best practices and solutions
• Ability to build, motivate, and lead a diverse team of technology professionals
• IT experience with strategic and software development experience from a mid-sized or large public accounting firm

Qualifications: BS in Cybersecurity with 7 years of Experience

• Prior experience with leading Cyber and Privacy assessments and reviews to focus on key risk areas
• Hold CISSP and/or CISA or equivalent qualification
• Recognized Internal Auditing (IIA/CIIA) or Accounting Qualification
• Extensive relevant experience required in leading assurance delivery and supervision
• SME Technical Knowledge
• Extensive stakeholder management experience
• Experience working in a fast-paced international organization
• Strong communication and collaboration skills, with a continuous improvement mindset
• Strong written and verbal communicator, with experience communicating across all levels of an organization
• Demonstrated track record of managing complex projects across cross-functional teams
• Creative problem solver with an aptitude for distilling complex problems into actionable steps and adapting as necessary to solve complex challenges

Qualifications: BS in Network Engineering with 9 years of Experience

• Operational and administrative management experience
• Experience in a socially responsible organization with progressive experience leading
• Expert knowledge and experience in Microsoft server technologies, Cybersecurity, and Cloud technologies
• Solid, hands-on knowledge of networking solutions, video surveillance, and door access products
• Strong knowledge of networking protocols
• Sound working knowledge of IT operations, systems, and developments.
• Excellent communication and interpersonal skills.
• Exceptional leadership and project management skills.
• Strong analytical and problem-solving skills.
• Proficiency in MS Office products.

Qualifications: BS in Computer Science with 5 years of Experience

• Progressively responsible information technology experience, with leadership experience working with a high-performing technology team
• Strong proficiency in Financial ERP, Marketing CRM, Human Resources, Construction, and Project Management systems (Sage Intacct, ADP Total Source, SalesForce, Autodesk, SAP Concur and Okta experience)
• Exceptional knowledge of finance, accounting, budgeting, cost accounting, cost control principles, and Generally Accepted Accounting Principles (GAAP)
• Excellent computer skills, with experience in accounting software, Microsoft Office Suite
• Keen detail orientation, excellent project management, and superb planning and organization skills, with the ability to handle multiple projects simultaneously and drive them to completion
• Be proactive, resourceful, agile, and able to navigate through a highly matrixed work environment to achieve optimal business outcomes and execute strategic initiatives
• Demonstrated experience working with executive, C-level stakeholders, especially CFOs
• Proven experience in growing revenues and client base, and ability to manage budgets and other financial goals
• Exhibits strong executive presence and Emotional Intelligence (EQ), projects confidence and assertiveness, and elicits trust, enabling one to influence others on key issues
• Able to analyze data from multiple sources and critical thinking skills to draw appropriate conclusions, make suitable recommendations, and navigate complex situations
• Viewed as a leader – able to inspire, motivate, coach, mentor, and develop team members with varying levels of experience
• Effective negotiation and vendor management skills
• Proficient in using MS Office Products (Word, Excel, PowerPoint, OneNote, etc.)

Qualifications: BS in Software Engineering with 12 years of Experience