DIRECTOR OF TECHNOLOGY OPERATIONS RESUME EXAMPLE

Published: Dec 06, 2024 – The Director of Technology Operations directs the maturity and efficiency of technology operations by managing roadmaps, overseeing critical initiatives, and ensuring alignment with organizational objectives. This position ensures continuous improvement through process analysis, metrics reporting, and effective communication across cross-functional teams and stakeholders. The director also leads business-critical projects to successful completion, providing comprehensive reporting, documentation, and strategic guidance to meet budgetary and organizational goals.

Tips for Director of Technology Operations Skills and Responsibilities on a Resume

1. Director of Technology Operations, NexaTech Solutions, Austin, TX

Job Summary: 

  • Oversee all locations’ IT infrastructure and operations
  • Propose strategic solutions and recommend new systems and software.
  • Liaise with other departments, and determine and address their IT hardware needs and requirements.
  • Build and maintain relationships with external vendors.
  • Ensure reported issues are resolved on time.
  • Manage network security with an emphasis on Cybersecurity.
  • Oversee the administration and maintenance of the company’s infrastructure.
  • Oversee the administration of the company’s WAN.
  • Ensure the maintenance of all systems.
  • Identify vulnerabilities, the need for upgrades, and opportunities for improvement.
  • Perform other responsibilities based on department, program, and/or organizational needs.


Skills on Resume:

  • IT Management (Hard Skills)
  • Strategic Solutions (Hard Skills)
  • Vendor Management (Soft Skills)
  • Team Collaboration (Soft Skills)
  • Cybersecurity (Hard Skills)
  • Systems Maintenance (Hard Skills)
  • WAN Management (Hard Skills)
  • Problem Solving (Soft Skills)

2. Senior Director of Technology Operations, Quantum Innovations, Raleigh, NC

Job Summary: 

  • Provide effective leadership to the staff to create a highly engaged, high-performance team
  • Lead the delivery of highly available IT Services for clients, including Call Centre, Network, Storage, Server, Desktop, and Voice technologies.
  • Lead and manage the relationship with strategic vendors to support the delivery of partner-supported services.
  • Lead the team in controlling the implementation of changes in technical environments.
  • Working with the Strategy and Architecture group, lead the group responsible for developing and implementing technology solutions.
  • Ensure the team effectively manages client and internal incidents.
  • Prioritizes work, allocates resources, removes roadblocks, and escalates as necessary to meet SLA
  • Proactively communicates and promotes services of this group to ensure alignment with other functions to eliminate duplication of effort
  • Ensure that client and critical internal systems are monitored and supported.
  • Work with the Service Management and Architecture teams to ensure that all systems operate at peak performance
  • Support the company’s commitment to protecting the integrity and confidentiality of systems and client data.
  • Support leadership roles reporting to this position, taking responsibility for recruitment and performance management of these staff. 


Skills on Resume:

  • Leadership (Soft Skills)
  • IT Service Delivery (Hard Skills)
  • Vendor Relationship Management (Soft Skills)
  • Change Management (Hard Skills)
  • Technology Solutions Development (Hard Skills)
  • Incident Management (Hard Skills)
  • Resource Allocation (Soft Skills)
  • Data Security (Hard Skills) 

3. Director of Technology Operations, BlueWave Systems, Denver, CO

Job Summary: 

  • Drive the maturity of overall technology organization operation, communicate internally and with Product and the rest of the organization
  • Manage technology program roadmap, including technology improvement initiatives and projects
  • Provide administrative support as well as identify risks, issues, challenges, and opportunities that may affect the project deliverables and timeline
  • Provide continuous improvement through analysis, process improvement, metrics reporting, and program maturity tracking
  • Define, manage, and drive special, business-critical projects to successful completion while providing visibility to executive stakeholders
  • Report program status to executives, as well as deep-dive into technical discussions with cross-functional teams and external partners
  • Generate both high-level and detailed reports for project stakeholders spanning business and technical teams
  • Document all project artifacts and ensure that they are complete, organized, stored appropriately, and shared with project members
  • Set the standards for communications and reporting, monitoring and providing feedback on communications between teams
  • Meet budgetary objectives and make adjustments to project constraints based on financial analysis and changes to the project and or business objectives
  • Track and coordinate team organization charts and hiring pipeline tracking
  • Actively learn and fully understand project44 business model, product offering, go-to-market, etc.
  • Take a leadership role within project44, empowering, motivating, and supporting team members to do their best work


Skills on Resume:

  • Tech Operations Management (Hard Skills)
  • Project Management (Hard Skills)
  • Risk Management (Hard Skills)
  • Process Improvement (Hard Skills)
  • Executive Reporting (Soft Skills)
  • Cross-functional Collaboration (Soft Skills)
  • Business Analysis (Hard Skills)
  • Leadership (Soft Skills) 

4. Director of Technology Operations, PulsePoint Technologies, Seattle, WA

Job Summary: 

  • Direct the activities of a software systems development function, software applications development function, and/or a software quality assurance function.
  • Complete ad hoc projects in support of leadership teams.
  • Create a technology roadmap based on the overall strategy of the leadership team
  • Maintain a strong grasp of industry trends, cutting-edge technology, and marketplace changes to ensure that the company remains in a leading position concerning its competitors.
  • Work collaboratively with global and regional teams to execute both internal and external software development projects.
  • Drive product development by enabling creative use of existing technology platforms and by encouraging new technologies where appropriate.
  • Continuously communicate with a growing base of Franchisees
  • Manage Vendor relationships and contract reviews
  • Coordinate with business units, impacted customers, and technical teams.
  • Comply with the privacy, security, and confidentiality policies.
  • Champion change and drive for continuous process improvement


Skills on Resume:

  • Software Development Leadership (Soft Skills)
  • Project Management (Hard Skills)
  • Technology Roadmap Creation (Hard Skills)
  • Industry Trend Analysis (Hard Skills)
  • Cross-functional Collaboration (Soft Skills)
  • Product Development (Hard Skills)
  • Vendor Management (Soft Skills)
  • Change Management (Soft Skills) 

5. Director of Technology Operations, ClearSky Networks, Phoenix, AZ

Job Summary: 

  • Responsible for the cloud infrastructure and security for MA-wide components and vendor SaaS applications.
  • Accountable for the implementation of application and infrastructure monitoring, incident management and change management workflows, and backup and recovery plans for the MA-wide cloud-based SaaS components.
  • Manage the configuration, deployment, and operations of internal tools such as SCM, collaboration tools, API, and project management software.
  • Implement L0 monitoring, alerting, and scheduling globally for MA-wide products Identify synergy and collaboration points within the OUs to increase efficiency by promoting reuse and reducing duplication
  • Create operating standard procedures for onboarding and user management for
  • Advocate for and communicate the vision, strategy, and criticality for MA governance and standards
  • Create an operations team with a fast-paced entrepreneurial agile culture with the appropriate level of risk
  • Provide timely and responsive technical support both within and across departments and applications, including rotational on-call support and off-hours system maintenance.
  • Lead change management processes associated with upgrades, maintenance, troubleshooting, or installation of new business applications.
  • Work in collaboration with other Infrastructure Services teams, Client Support, Architecture, Planning and Delivery Networking, Cloud Operations, and the Application Development teams to meet agreed-upon service levels and project timelines.


Skills on Resume:

  • Cloud Infrastructure Management (Hard Skills)
  • Security Management (Hard Skills)
  • Incident Management (Hard Skills)
  • Change Management (Hard Skills)
  • Deployment of Internal Tools (Hard Skills)
  • Collaboration (Soft Skills)
  • Team Leadership (Soft Skills)
  • Technical Support (Hard Skills)

6. Director of Technology Operations, GridPoint Solutions, Charlotte, NC

Job Summary: 

  • Lead the O&T Leadership team to plan and prioritize strategic actions for each year related to business and enterprise-wide needs.
  • Interface with Customers and internal stakeholders to ensure the voice of the customer is included in strategic priorities
  • Develop an operating rhythm across O&T.
  • Ensure all departmental priorities are executed on time and within budget. 
  • Provide PMO leadership on key initiatives
  • Partner with the business units to implement the required infrastructure to optimize opportunities across the Enterprise.
  • Research, review, analyze, and synthesize information, to present alternatives and relevant implications to enable informed decision-making, and act as the sounding board for the new ideas and initiatives. 
  • Responsible for identifying trends both internally and externally that the group can incorporate.
  • Work with the leadership team and comms support to identify a plan/strategy
  • Build a broad and robust network and lasting partnerships, connecting with senior leadership, internal/external stakeholders, and TR’s colleagues
  • Lead and author strategic documents synthesizing input from strategy leadership and other Operating Committee Executives
  • Use metrics to assess the overall success of O&T. 
  • Use data to work with leaders to identify process, talent, and technology gaps.


Skills on Resume:

  • Strategic Planning (Soft Skills)
  • Stakeholder Management (Soft Skills)
  • Project Management (Hard Skills)
  • Infrastructure Optimization (Hard Skills)
  • Data Analysis (Hard Skills)
  • Trend Research (Hard Skills)
  • Communication & Documentation (Soft Skills)
  • Metrics & Performance (Hard Skills)