Job Summary: 

• Oversee all locations’ IT infrastructure and operations
• Propose strategic solutions and recommend new systems and software.
• Liaise with other departments, and determine and address their IT hardware needs and requirements.
• Build and maintain relationships with external vendors.
• Ensure reported issues are resolved on time.
• Manage network security with an emphasis on Cybersecurity.
• Oversee the administration and maintenance of the company’s infrastructure.
• Oversee the administration of the company’s WAN.
• Ensure the maintenance of all systems.
• Identify vulnerabilities, the need for upgrades, and opportunities for improvement.
• Perform other responsibilities based on department, program, and/or organizational needs.

Skills on Resume:

• IT Management (Hard Skills)
• Strategic Solutions (Hard Skills)
• Vendor Management (Soft Skills)
• Team Collaboration (Soft Skills)
• Cybersecurity (Hard Skills)
• Systems Maintenance (Hard Skills)
• WAN Management (Hard Skills)
• Problem Solving (Soft Skills)

Job Summary: 

• Provide effective leadership to the staff to create a highly engaged, high-performance team
• Lead the delivery of highly available IT Services for clients, including Call Centre, Network, Storage, Server, Desktop, and Voice technologies.
• Lead and manage the relationship with strategic vendors to support the delivery of partner-supported services.
• Lead the team in controlling the implementation of changes in technical environments.
• Working with the Strategy and Architecture group, lead the group responsible for developing and implementing technology solutions.
• Ensure the team effectively manages client and internal incidents.
• Prioritizes work, allocates resources, removes roadblocks, and escalates as necessary to meet SLA
• Proactively communicates and promotes services of this group to ensure alignment with other functions to eliminate duplication of effort
• Ensure that client and critical internal systems are monitored and supported.
• Work with the Service Management and Architecture teams to ensure that all systems operate at peak performance
• Support the company’s commitment to protecting the integrity and confidentiality of systems and client data.
• Support leadership roles reporting to this position, taking responsibility for recruitment and performance management of these staff. 

Skills on Resume:

• Leadership (Soft Skills)
• IT Service Delivery (Hard Skills)
• Vendor Relationship Management (Soft Skills)
• Change Management (Hard Skills)
• Technology Solutions Development (Hard Skills)
• Incident Management (Hard Skills)
• Resource Allocation (Soft Skills)
• Data Security (Hard Skills) 

Job Summary: 

• Drive the maturity of overall technology organization operation, communicate internally and with Product and the rest of the organization
• Manage technology program roadmap, including technology improvement initiatives and projects
• Provide administrative support as well as identify risks, issues, challenges, and opportunities that may affect the project deliverables and timeline
• Provide continuous improvement through analysis, process improvement, metrics reporting, and program maturity tracking
• Define, manage, and drive special, business-critical projects to successful completion while providing visibility to executive stakeholders
• Report program status to executives, as well as deep-dive into technical discussions with cross-functional teams and external partners
• Generate both high-level and detailed reports for project stakeholders spanning business and technical teams
• Document all project artifacts and ensure that they are complete, organized, stored appropriately, and shared with project members
• Set the standards for communications and reporting, monitoring and providing feedback on communications between teams
• Meet budgetary objectives and make adjustments to project constraints based on financial analysis and changes to the project and or business objectives
• Track and coordinate team organization charts and hiring pipeline tracking
• Actively learn and fully understand project44 business model, product offering, go-to-market, etc.
• Take a leadership role within project44, empowering, motivating, and supporting team members to do their best work

Skills on Resume:

• Tech Operations Management (Hard Skills)
• Project Management (Hard Skills)
• Risk Management (Hard Skills)
• Process Improvement (Hard Skills)
• Executive Reporting (Soft Skills)
• Cross-functional Collaboration (Soft Skills)
• Business Analysis (Hard Skills)
• Leadership (Soft Skills) 

Job Summary: 

• Direct the activities of a software systems development function, software applications development function, and/or a software quality assurance function.
• Complete ad hoc projects in support of leadership teams.
• Create a technology roadmap based on the overall strategy of the leadership team
• Maintain a strong grasp of industry trends, cutting-edge technology, and marketplace changes to ensure that the company remains in a leading position concerning its competitors.
• Work collaboratively with global and regional teams to execute both internal and external software development projects.
• Drive product development by enabling creative use of existing technology platforms and by encouraging new technologies where appropriate.
• Continuously communicate with a growing base of Franchisees
• Manage Vendor relationships and contract reviews
• Coordinate with business units, impacted customers, and technical teams.
• Comply with the privacy, security, and confidentiality policies.
• Champion change and drive for continuous process improvement

Skills on Resume:

• Software Development Leadership (Soft Skills)
• Project Management (Hard Skills)
• Technology Roadmap Creation (Hard Skills)
• Industry Trend Analysis (Hard Skills)
• Cross-functional Collaboration (Soft Skills)
• Product Development (Hard Skills)
• Vendor Management (Soft Skills)
• Change Management (Soft Skills) 

Job Summary: 

• Responsible for the cloud infrastructure and security for MA-wide components and vendor SaaS applications.
• Accountable for the implementation of application and infrastructure monitoring, incident management and change management workflows, and backup and recovery plans for the MA-wide cloud-based SaaS components.
• Manage the configuration, deployment, and operations of internal tools such as SCM, collaboration tools, API, and project management software.
• Implement L0 monitoring, alerting, and scheduling globally for MA-wide products Identify synergy and collaboration points within the OUs to increase efficiency by promoting reuse and reducing duplication
• Create operating standard procedures for onboarding and user management for
• Advocate for and communicate the vision, strategy, and criticality for MA governance and standards
• Create an operations team with a fast-paced entrepreneurial agile culture with the appropriate level of risk
• Provide timely and responsive technical support both within and across departments and applications, including rotational on-call support and off-hours system maintenance.
• Lead change management processes associated with upgrades, maintenance, troubleshooting, or installation of new business applications.
• Work in collaboration with other Infrastructure Services teams, Client Support, Architecture, Planning and Delivery Networking, Cloud Operations, and the Application Development teams to meet agreed-upon service levels and project timelines.

Skills on Resume:

• Cloud Infrastructure Management (Hard Skills)
• Security Management (Hard Skills)
• Incident Management (Hard Skills)
• Change Management (Hard Skills)
• Deployment of Internal Tools (Hard Skills)
• Collaboration (Soft Skills)
• Team Leadership (Soft Skills)
• Technical Support (Hard Skills)

Job Summary: 

• Lead the O&T Leadership team to plan and prioritize strategic actions for each year related to business and enterprise-wide needs.
• Interface with Customers and internal stakeholders to ensure the voice of the customer is included in strategic priorities
• Develop an operating rhythm across O&T.
• Ensure all departmental priorities are executed on time and within budget. 
• Provide PMO leadership on key initiatives
• Partner with the business units to implement the required infrastructure to optimize opportunities across the Enterprise.
• Research, review, analyze, and synthesize information, to present alternatives and relevant implications to enable informed decision-making, and act as the sounding board for the new ideas and initiatives. 
• Responsible for identifying trends both internally and externally that the group can incorporate.
• Work with the leadership team and comms support to identify a plan/strategy
• Build a broad and robust network and lasting partnerships, connecting with senior leadership, internal/external stakeholders, and TR’s colleagues
• Lead and author strategic documents synthesizing input from strategy leadership and other Operating Committee Executives
• Use metrics to assess the overall success of O&T. 
• Use data to work with leaders to identify process, talent, and technology gaps.

Skills on Resume:

• Strategic Planning (Soft Skills)
• Stakeholder Management (Soft Skills)
• Project Management (Hard Skills)
• Infrastructure Optimization (Hard Skills)
• Data Analysis (Hard Skills)
• Trend Research (Hard Skills)
• Communication & Documentation (Soft Skills)
• Metrics & Performance (Hard Skills)