DIRECTOR OF TECHNOLOGY SERVICES RESUME EXAMPLE
Published: Dec 06, 2024 – The Director of Technology Services optimizes healthcare delivery operations and financial performance by managing technology resources, policies, and IT security services. This position oversees the planning, acquisition, and installation of hardware, software, and network systems to meet organizational needs while ensuring compliance with industry standards. The director leads the selection and management of critical systems, directs business continuity and disaster recovery plans, and ensures the alignment of technology efforts with institutional goals and regulations.

Tips for Director of Technology Services Skills and Responsibilities on a Resume
1. Director of Technology Services, NexaTech Solutions, Boston, MA
Job Summary:
- Manage and define project scope (budget, resources, SOW, deliverables, etc.).
- Manage resources to complete projects on time and within budget including the development team, design team, and QA vendors
- Ensure the product is faithfully translated from design to development
- Work with key stakeholders on project scopes
- Manage the IT needs of the company
- Take responsibility for monitoring security practices
- Work closely with senior administration, leaders, and staff to define objectives for information security.
- Stay abreast of information security issues and regulatory changes affecting healthcare delivery at the state and national level.
- Participate in policy and practice discussions and communicate issues to IT and NCHS leadership regularly.
- Direct efforts to internally assess, evaluate, and make recommendations to management regarding security controls and risks for NCHS information and technology systems.
- Work closely with the offices of the General Counsel and Compliance to provide technical assistance and review for operations, investigation, and organization education related to information security.
- Direct the implementation and operation of the information technology security infrastructure.
- Direct the development and implementation of security policies, controls, and cyber incident planning.
- Direct the access and identity management operations.
Skills on Resume:
- Project Management (Hard Skills)
- Resource Management (Hard Skills)
- Design to Development Translation (Hard Skills)
- IT Management (Hard Skills)
- Security Monitoring (Hard Skills)
- Stakeholder Communication (Soft Skills)
- Information Security Knowledge (Hard Skills)
- Policy Development (Hard Skills)
2. Director of Technology Services, ClearPath Systems, Denver, CO
Job Summary:
- Direct the technology environment to optimize healthcare delivery operations and financial performance securely.
- Assist administrators, medical staff, managers, and staff in evaluating and meeting technology needs.
- Direct the planning, acquisition, and installation activities of computer hardware, software, telecommunications, networking systems, and equipment to meet the needs of the organization in a secure and fiscally responsible manner.
- Direct the development, review, and maintenance of policies, procedures, technical standards, methods, and schedules for technology and IT security services.
- Serve as the key liaison for the IT department and leadership on matters related to technology and IT security.
- Provide recommendations and coordinate technology efforts to support and facilitate the achievement of institutional strategic goals and objections.
- Direct the selection, implementation, and management of mission-critical systems and technologies for NCHS to deliver the highest quality and safest patient experience.
- Manage the organization’s awareness of developments in information technology software, hardware, and services that will optimize current and future healthcare delivery.
- Direct compliance with IT Service Management/Information Technology Infrastructure Library (ITIL/ITSM) methodologies.
- Direct and manage internal control oversight and compliance with laws and regulations, safeguarding of assets, and compliance with NCHS policies and procedures.
- Conduct risk and security assessments and direct and manage the response to and mitigation of identified issues.
- Direct and manage desktop support and service desk operations to ensure the availability of resources including support staff, hardware, and software are adequate to support operations.
- Direct and maintain policies, procedures, and systems for business continuity and disaster recovery.
Skills on Resume:
- Technology Management (Hard Skills)
- IT Security (Hard Skills)
- Project Planning (Hard Skills)
- Policy Development (Hard Skills)
- Stakeholder Communication (Soft Skills)
- Risk Assessment (Hard Skills)
- Compliance (Hard Skills)
- Disaster Recovery (Hard Skills)
3. Director of Global Technology Services, BrightWave Technologies, Austin, TX
Job Summary:
- Own the service relationship with the current WPP first-generation Outsource Partner (IBM) for Hosting and Connectivity and ensure contracted service levels are achieved and maintained
- Develop the plan to establish a multi-sourced partner ecosystem for Hosting and Connectivity as we modernize the estate at pace
- Develop and lead WPP’s Cloud Hub - establish the landing zones, managed service & internal operations teams, orchestration, cloud FinOps, migration patterns, guardrails, and consultancy & support services
- Responsible for exiting WPP data centers by Q3 2023 and ensuring smooth handover of on-prem cloud-capable applications to Appropriate Cloud services
- Provide the RUN capability for WPP’s existing retained network and build the operational bridge for the migration to the new global Zero Trust Network (ZTN)
- Create a Culture of Continuous Improvement focused on Improved efficiency, reliability, and safety
- Own technology life-cycle management for GTS technologies including selection and introduction, ever-greening, migration, and closure
- Drive the successful delivery of key transformation and provisioning initiatives including servers, storage, backup, consolidation, OS and tools, middleware, and other Hosting technologies
- Building, developing, and mentoring a global team of highly qualified colleagues and partners who champion a human-centered and ‘in-service’ mindset
- Support WPP’s e-discovery and digital forensics capabilities
- Support the WPP Agencies and corporate units by developing a deep understanding of their ways of working, personas, interaction models and client/colleague needs to be able to identify and respond to emerging needs
- Work collaboratively with Strategy & Architecture, partners, and Agency CIOs, to rapidly downstream innovation into the Agencies/corporate units while also innovating on the development, delivery, and operational support practices within the unit
Skills on Resume:
- Service Relationship Management (Soft Skills)
- Cloud Hub Development (Hard Skills)
- Data Center Migration (Hard Skills)
- Network Management (Hard Skills)
- Continuous Improvement (Soft Skills)
- Technology Life-cycle Management (Hard Skills)
- Transformation Delivery (Hard Skills)
- Team Development & Mentoring (Soft Skills)