• Deeply engages with stakeholders by establishing and maintaining ongoing business relationships
• Understands how existing business solutions are used to determine current and future state
• Knows the business results to be achieved and collaborates with technical resources to research and recommend new solutions based on the business case
• Clarifies and documents the strategic path to those outcomes and advances them into the demand intake process
• Maintains and improves knowledge sharing and collaboration between the business and IT
• Assists in the development of customer feedback channels, manages and monitors customer complaints
• Understands and communicates the need to optimize and improve current solutions
• Assesses gaps in the market and researches potential emerging solutions
• Identifies the potential for custom-developed solutions that provide a competitive advantage
• Anticipates current and future technology needs

Skills: Stakeholder Engagement, Solution Analysis, Problem Solving, Strategic Planning, Knowledge Sharing, Feedback Management, Solution Optimization, Market Research

• Lead small, talented teams that work on impactful projects
• Scale up the technology to meet the needs of quickly growing retail/restaurant company
• Key partner in defining future tech stack strategy
• Drive implementation of tech stack transformation, enabling the company to build a cost-effective scalable and competitive technology infrastructure with a balance of risk/reward
• Collaborate with a fun and close-knit agile team to architect, implement, test, and continuously deliver new products and services
• Identify, vet, reference check, and drive RFPs for new systems, new solutions, and enhancements to existing solutions to create scalable efficiencies for the Roti infrastructure
• Develop detailed needs assessments and partner with operations and other key users to ensure first-pass solutions are excellent, seamlessly launched, and fit for growth
• Define and deliver implementations and solutions on time, meeting cost and quality deadlines that include stress-testing and user simulations to ensure smooth implementations
• Seamlessly collaborate and communicate across functions and levels to facilitate timely and accurate decision-making
• Bring positive energy and attitude to a company built on the premise of fun and hard work

Skills: Team Leadership, Technology Scaling, Tech Strategy, Risk/Reward Management, Agile Collaboration, Vendor Management, Needs Assessment, Cross-functional Communication

• Review code and provide feedback relative to best practices and improving performance
• Oversee API optimization inclusive of infrastructure, standardization, security, and scalability
• Help define, optimize and champion engineering standards to improve the infrastructure development process
• Drive API integrations with a metrics-driven focus delivered to internal stakeholders
• Cultivate a code-first mindset and work to champion code-centric solutions throughout the department to improve velocity and deliverability
• Identify unnecessary complexity and remove it
• Analyze system specifications and translate system requirements
• Oversee and manage the budget for new technology development
• Analyze current programs including performance, diagnosis, and troubleshooting, and design solutions to problematic programming
• Conduct design reviews to ensure the code developed is current and meets coding standard methodologies, unit testing, security, and scalability
• Participate and lead in driving the future direction and architecture of the system including reengineering, usage of cloud services, and performance improvements

Skills: Code Review, API Optimization, Engineering Standards, API Integrations, Code-Centric Solutions, Complexity Reduction, System Analysis, Budget Management

• Devise and establish IT policies and systems to drive IT strategy roadmap, in line with Group’s vision, mission, and strategy and support the implementation of strategies set by the Senior Management
• Lead the software development of the Group to support the digital transformation and new business strategies of the Group
• Analyze the business requirements of all departments and schools to determine and meet their technology needs (pedagogy, administration, learning resources)
• Assess the existing Technological Infrastructure of the Group and propose strategic solutions and recommendations for improvement and enhancement to the infrastructure
• Plan and manage the overall IT Budget to maximize the cost efficiency in technological solutions provided to the Group
• Provide technical, leadership, and mentorship to the IT team and achieve the goals of the department
• Identify the needs of the IT team and arrange for training development courses to coach, develop, and maintain a high-functioning IT team with the latest technology skills.
• Embed collaborative, cross-functional, and agile ways of working within the team
• Keep up to date with current technological research and emerging trends and spearhead developments in areas where change is required
• Organize and maintain the operational readiness of IT, computer systems, security, and infrastructure to ensure the smooth running of service desks.
• Ensure safety and compliance of IT systems and data throughout the Group and cooperate with Audit for IT risk

Skills: IT Strategy, Software Leadership, Requirements Analysis, Infrastructure Improvement, Budget Management, Technical Leadership, Team Development, Security Compliance

• Lead a local team of web and mobile app developers, set priorities and track progress
• Gather business requirements from internal and external stakeholders for software solutions
• Design and spec systems (software and infrastructure)
• Manage application infrastructure (primarily cloud-based)
• Develop and track operating and capital budgets
• Contribute directly to software development initiatives
• Mentor the development team 
• Oversee after-hours on-call rotation
• Determine technology strategies and design technical architecture.
• Create product roadmaps and manage the development operations.
• Use tools such as Agile, Angular JS, Mongo DB, JWT, and Azure to store, extract, manage, and display data from various digital channels under a single framework, and integrate BI and Query tools to drive automation and develop applications.

Skills: Team Leadership, Requirements Gathering, System Design, Cloud Infrastructure Management, Budget Management, Software Development, Mentorship, Technology Strategy

• Define and lead the technology strategy/vision and product roadmap
• Lead and grow highly talented tech associates through hiring, mentoring, and development
• Provide technical direction in all phases of development and tackle obstacles and organizational impediments that limit the velocity
• Lead end-to-end project delivery planning, support prioritization of projects, communication, and coordination across technology and business areas, and coordination of resources to meet ambitious plans
• Build strong lines of communication between project teams and ensure that progress, issues, risks, and recommendations are shared with business stakeholders and the Leadership team
• Manage strategic technology vendor relationships
• Use modern software engineering approaches like microservices, cloud deployment and auto-scaling, continuous and iterative software delivery, and data-driven decision-making
• Work closely with key stakeholders and business leaders and partner with UX/UI to create an exceptional customer experience.
• Review A/B tests to support continual optimization of the product and business plan
• Accountable for the individual and collective successes and failures of the product family, take ownership of maintaining the appropriate sense of urgency as necessitated by the challenges being addressed
• Ensure disagreements are resolved quickly, tie breaker for cross-functional decisions
• Conduct 1-on-1 meetings with direct reports to develop a career path and facilitate career development goals, address performance issues promptly and professionally

Skills: Technology Strategy, Team Leadership, Project Delivery, Communication Management, Vendor Management, Software Engineering, Stakeholder Collaboration, Performance Management

• Direct the activities of a software systems development function, software applications development function, and/or a software quality assurance function.
• Complete ad hoc projects in support of leadership teams.
• Create a technology roadmap based on the overall strategy of the leadership team
• Maintain a strong grasp of industry trends, cutting-edge technology, and marketplace changes to ensure that the company remains in a leading position concerning its competitors.
• Work collaboratively with global and regional teams to execute both internal and external software development projects.
• Drive product development by enabling creative use of existing technology platforms and by encouraging new technologies where appropriate.
• Continuous communication with a growing base of Franchisees
• Manages Vendor relationships and contract reviews
• Represent Technologies in external engagements with customers and partners.
• Develop and define gaming technology strategy and drive its execution across multiple engineering and R&D teams.
• Anticipate opportunities to leverage platform technologies that extend existing offerings and lead to the development of new offerings in the Gaming space.
• Identify opportunities for the company to invent new technology and solutions that solve business problems and drive this activity with the Advanced Technology group.
• Help define offerings for gaming that comprise multiple products and ensure technical consistency across those products’ roadmaps.

Skills: Development Leadership, Roadmap Creation, Trend Analysis, Project Execution, Product Development, Vendor Management, External Relations, Innovation Leadership

• Lead the technology portion of facilities projects including planning, cost modeling, and project execution for sites
• Support needs for data cabling, audio-visual equipment, building systems, and similar building-related technology requirements.
• Work with vendors and staff to support the many remote and field-based employees with appropriate and secure technology solutions including portable devices and media, remote desktops, mobile phones/apps, and remote collaboration tools.
• Communicate and exercise leadership presence and form collaborative partnerships, sharing essential information about technology with appropriate leaders or all employees.
• Oversee and arrange technology procurement.
• Recommend and implement cost containment activities.
• Assist managers in correct budgeting of technology.
• Prioritize minor and major initiatives for decision-making by approvers.
• Secure and retain technology human resources through various means including third parties and companies' internal recruiting.
• Provide excellent onboarding to new staff, and meet goals to hire and retain employees through a supportive, productive, motivating management approach and appropriate communications.
• Provide requests for proposal vendor engagement, procurement, and technology contracts and collaborate internally to minimize risk and meet government procurement standards and requirements. Implement a structured vendor engagement lifecycle process.

Skills: Tech Leadership, Vendor Management, Remote Solutions, Communication, Procurement, Cost Management, Budgeting, Onboarding

• Manage daily activities of assigned resources to ensure clients receive effective and timely resolution of all issues in compliance with the SLA requirements defined in the client contract and based on established company objectives.
• Oversee the daily volume of incidents generated from each client site
• Help prioritize incidents across all clients to ensure timely resolution of issues with the highest impact on clients.
• Ensure work is assigned to proper resources, collaborate with engineers to coordinate work or escalations from site team to engineering or from engineers to site teams.
• Participate in resource management meetings weekly to identify resource-sharing opportunities across the organization 
• Ensure optimal productivity levels are achieved by all technical resources each week.
• Proactively manage communications about technical support, site operations, changes, outages, and issues to an assigned client base in a timely, professional manner.
• Regularly communicates service performance levels to key stakeholders, including Senior Director - Field Operations and/or executive sponsor.
• Serve as a key point of contact for all matters related to the help desk, including implementation of help desk strategy and initiatives, client and/ or account team escalations, help desk reporting, help desk productivity, and help desk hours of coverage.
• Supervise a team of technicians, assigning duties and preparing and delivering performance reviews.

Skills: Incident Management, Resource Allocation, Prioritization, Collaboration, Productivity Management, Client Communication, Service Performance Reporting, Team Supervision

• Leadership, management, and technical experience
• Strong working knowledge of current IT technologies and technical competence in databases, networking, and project management.
• Knowledge and experience in overseeing Apple Computer Corp. environments including MacOS and iOS deployment in a 1:1 environment.
• Ability to build, manage, mentor, inspire, and provide direction to IT team
• Resourceful and quick to learn IT environments and build relationships across organizations
• Excellent customer service skills, including highly developed communication skills in all forms.
• Deep knowledge and broad expertise in educational and information technology.
• Ability to use new technologies and understand how they enhance learning, skilled with the implementation and facilitation of educational system programs
• An understanding of learning environments and their use of technology.
• Ability to effectively prioritize and execute tasks in a high-pressure environment to drive results.
• Excellent Project Management, ITIL-aligned frameworks/processes, and negotiation skills.
• High level of integrity, professionalism, and demonstrated attention to detail.

Qualifications: BS in Information Technology with 6 years of Experience

• Significant experience in technical support or related areas with experience in a leadership capacity.
• The ability to influence, collaborate, and set clear priorities and expectations for teams and stakeholders.
• Able to communicate with clarity, and strive to reduce complexity.
• Must act as a strategic leader, proactively identifying opportunities to improve the service of applications.
• Able to effectively manage teams to consistently resolve incidents promptly, with excellent customer service.
• Effectively communicates, influences, and manages senior/challenging stakeholders, creating clarity, and alignment.
• Able to develop and articulate clear strategies, priorities, and expectations for their team and stakeholders.
• Strong fundamentals and interest in productivity suites (GSuite, Microsoft O365) and other collaboration tools, application support, infrastructure knowledge, and SMTP relay.
• Familiarity with technology areas like cloud platforms (GCP, Azure), automation tools, SSO and authentication, API management, database, monitoring tools, infrastructure services, etc.
• Sound Tech Support skills, preferably with experience in an agile environment
• Excellent English communication skills, with the ability to effectively interface across cross-functional technology teams and the business

Qualifications: BS in Data Science with 4 years of Experience

• Broad Engineering experience in a modern environment including front and back-end development, data, architecture, and deployment.
• Experience leading platform teams of 20+, and running agile software development teams deploying products into the market.
• Have a progressive career that has involved software development, technical architecture, and leadership.
• Be both a leader who can help the team and clients understand what’s possible, but one who still enjoys being on the tools when called for.
• Live and breathe digital and have experience and opinions on emerging digital technology and web architecture.
• Able to speak to the front end including UX, mobile (native), React/Node/Angular, to API layer, and into core systems and development.
• Experience running large-scale marketing transformation programs.
• Comfort with Adobe, Sitecore, Salesforce, and other e-commerce platforms.
• Strong leadership and communication skills to effectively manage client accounts and multi-track global teams.
• Experience working with Cloud Services (e.g. Amazon AWS, MS Azure, Google Cloud, IBM Bluemix).
• Business development, vendor partnership, and consulting experience including leading and crafting proposal efforts and identifying new sales opportunities in the market.
• Creativity to develop new and innovative solutions in new and interactive/online media, mobile, and web application development.
• Knowledge of multiple core technologies including .NET MVC, Java, HTML5/CSS3/JS, Enterprise Content Management, e-Commerce, Mobile technologies, and Enterprise Integrations

Qualifications: BS in Software Engineering with 15 years of Experience

• Development management experience in a software development/information technology role, or related field
• Experience working in management or leadership role
• Able to lead Jr. to Sr. level developers as well as the ability to manage external resources
• Firm knowledge and understanding of modern development standards and best practices
• Experience in continuous integration
• Experience with technology relative to industry - PHP, C#, Angular, React, Microsoft SQL Server, MySQL, Cloud Infrastructure, Colocation Infrastructure
• Strong skills in deploying and maintaining software in AWS EC2, and ECS for both Windows and Linux operating
• Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
• Excellent analytical and time-management skills
• Able to multitask, prioritize, and manage time efficiently
• Able to build strong interpersonal relationships with peers, brand leaders, and other senior management throughout the company
• Excellent leadership, team building, and management skills with verbal and written communication skills

Qualifications: BS in Computer Science with 5 years of Experience

• Demonstrated experience managing large-scale, enterprise-grade distributed systems
• Experience in DevOps technologies, patterns, and practices
• Extensive experience in high-level systems planning, design, development, maintenance, and troubleshooting with a track record of accomplishment in large, complex, and distributed systems.
• A dynamic, seasoned leader with strong technology experience
• Program management experience delivering multiple large-scale projects and effective leader of large teams.
• Expertise in designing and improving processes, with the ability to attract, coach, mentor, and build a strong functional and technical team.
• Experience with leveraging and managing IT offshore vendors.
• Strategic thinker with deep business acumen and understanding of how IT will contribute to business strategy.
• Ability to work closely with the business functions and IT teams within Liberty and establish strong relationships - both internally with business units and externally, with vendors and providers.
• Highly effective analytical, negotiation, facilitation, and consensus-building skills.
• In-depth knowledge of IT concepts, strategies, and methodologies and their application to business opportunities.
• Thorough understanding of business operations, objectives, and strategies including the insurance industry, financial services, global business, and technology trends.
• Strong problem-solving and decision-making skills with highly developed analytical, negotiation, facilitation, and consensus-building skills.
• Advanced knowledge of management concepts, practices, and techniques. 
• Exceptional program management skills and the ability to organize, plan, and execute enterprise projects.

Qualifications: BS in Network Engineering with 13 years of Experience

• Overall experience in IT
• Experience in technical solutions, designing, and implementation of mobile solutions for global clients
• Should have architected, and led the implementation of at least 2 large-sized mobile solutions that required full stack development – frontend apps, backend, 3rd party services integration.
• In-depth knowledge of Architectural Patterns, Design Patterns, architectural concerns and approaches
• Strong experience in designing and implementing solutions using enterprise technology stacks – JAVA/.NET/NodeJS
• Experience in implementing solutions for enterprise and consumer mobile use cases, with applications built using native – Android and iOS, cross-platform – React Native or Xamarin, and responsive web – React JS and Angular approaches
• Strong exposure in designing database schema on both traditional RDBMS and modern NoSQL databases
• Practical knowledge in usage of at least one of the leading cloud services – AWS, Microsoft Azure, or Google Cloud Platform for building mobile solutions
• Good understanding of mobile applications development process and ecosystem.
• Good understanding of continuous integration and delivery concepts, with working knowledge of Git and a CI tool like Jenkins
• Must be able to create different types of software diagrams using UML 2.0 constructs.
• Hold TOGAF certifications

Qualifications: BS in Business Information Systems with 7 years of Experience

• Experience with large-scale web traffic and data structures, Algorithms, and Linear Algebra.
• Knowledge of major programming languages, i.e. Java, Python, C, C++, MongoDB, MySQL, etc.
• Experience in building search systems such as Elastic, SORL, Lucene, Algolia, and large-scale data pipelines
• Experience with cloud services, such as AWS, Google Cloud, and Microsoft Azure.
• Experience in machine learning/computer vision/natural language processing applications
• Experience in software development
• Experience leading engineering teams with growing responsibility
• Ability to navigate a rapidly changing landscape, while handling multiple responsibilities
• Curious about new technology and always looking to acquire new knowledge
• Strong business and financial acumen
• Computer Science fundamentals experience in object-oriented design, data structures, algorithms
• Experience building complex software systems that have been successfully delivered to customers
• Significant experience as a successful tech leader building, managing, and mentoring engineering teams in large-scale, highly available Internet applications

Qualifications: BS in Cybersecurity with 11 years of Experience

Relevant working experience with at least 5 years at a management level

Proven experience in IT infrastructure planning and development, project management, and policy development as IT Director or a similar role

Experience in digital transformation

Experience in managing Microsoft technologies, Cloud hosting, Helpdesk support, Network infrastructure and operations, applications development and implementation

Collaborative, Open-minded, and Life-Long Learner

Resilient and possess the ability to embrace uncertainty and disruptions

Leads by example and inspires team members to achieve excellence in their performance

High EQ with the charisma to motivate and collaborate with Principals and the Management Team

Excellent written, oral, presentation, interpersonal, and negotiation skills

Ability to handle the complexity of technology while communicating with non-technical audiences.

A self-starter with a strong ability to work under pressure whilst maintaining a positive approach to work and relationships with others

Track record of establishing positive client relationships

Qualifications: BS in Systems Engineering with 10 years of Experience

• A knack for collaborating with and inspiring design and development teams
• Ability to communicate technical information effectively to non-technical audiences – both internal and external
• A passion for understanding, evolving, and devising best practices and thinking in unexpected ways
• Direct experience coding/developing websites and applications of scale (earlier in career), consulting on project and infrastructure design, assessing tools and platforms, and optimizing for performance and load
• Deep knowledge of common web development conventions, issues, and concerns (cross-browser/legacy browser issues, rendering/download speed, Responsive Web Design, Accessibility, SEO, etc.)
• Prior professional coding experience with one or more of the following languages - HTML, CSS, JavaScript, PHP, Java, C#, SQL, etc.
• Experience with a variety of CMS and application platforms. Sitecore or Adobe Experience Manager experience
• Broad experience and familiarity with various frameworks (e.g. jQuery, Angular, React, Spring, .NET), APIs, SDKs, databases, etc.
• Direct experience and familiarity with modern CI/CD and source code management tools
• Familiarity with leading cloud computing platforms (e.g. Azure, AWS, Google Cloud), prior hands-on experience
• Experience in managing a geographically distributed team of developers (front-end and back-end)
• Strong debugging skills, including helping others to work through complex problems
• Able to create accurate project scopes, budgets, and plans
• Excellent presentation skills, including strong verbal and writing capabilities

Qualifications: BS in Computer Science with 12 years of Experience