DIRECTOR OF REVENUE OPERATIONS RESUME EXAMPLE

Published: Dec 06, 2024 - The Director of Revenue Operations refining and implementing the renewals playbook to achieve revenue targets while personally managing key account renewals and internal SLAs. Providing financial analysis, preparing timely reports, and collaborating with executive leaders and stakeholders across the organization. Developing pricing tools, ensuring risk management, and maintaining efficient revenue cycle operations for optimal performance.

Tips for Director of Revenue Operations Skills and Responsibilities on a Resume

1. Director of Revenue Operations, VistaView Software, Peoria, IL

Job Summary: 

  • Work directly with growth leadership on strategic, organizational, and operational projects designed to increase revenue and improve productivity and operational efficiency
  • Create and streamline scalable processes related to sales and revenue operations to support a predictable growth model and manage implementation of such solutions. 
  • Generate and maintain detailed documentation of policies and processes
  • Develop and report on accurate SaaS/revenue metrics to key stakeholders, creating a narrative supported by compelling analysis and dashboards
  • Perform capacity modeling and revenue line planning to ensure that the growth teams deploy resces effectively
  • Support and partner with marketing and sales on lead/pipeline generation, and assist in building systems to drive automation
  • Drive sales compensation design, modeling and managing sales quotas, and plan administration ensuring plans are aligned with  organization’s goals
  • Support the executive team with ad hoc reporting and projects, including board presentations and company meeting presentations
  • Build out and manage the Revenue Operations team, hiring incredible talent and putting together a team of thoughtful contributors to Elation’s business success
  • Deliver strategic insights, analytics, and recommend improvements to the revenue team’s GTM.
  • Work with departmental heads (Sales, Marketing, CS) to determine and track the most impactful KPI’s
  • Create dashboards, monitor revenue metrics, and understand how they are performing against  goals
  • Find ways to streamline and automate the processes through which gather, analyze, and present data from disparate sces.
  • Oversee systems and data administration and recommend tools to improve data quality, analysis, and reporting


Skills on Resume: 

  • Strategic Planning (Soft Skills)
  • Process Streamlining (Hard Skills)
  • Documentation Management (Hard Skills)
  • Data Analysis (Hard Skills)
  • Capacity Modeling (Hard Skills)
  • Cross-Department Collaboration (Soft Skills)
  • Sales Compensation Management (Hard Skills)
  • Team Building (Soft Skills)

2. Director of Revenue Operations, Redwood Financials, Boulder, CO

Job Summary: 

  • Own MediaMath’s Marketing, Sales, and Customer Support Tech Stack end-to-end and manage and support the architecture, design, build and deployment of Salesforce solutions
  • Partner closely with leadership to translate business needs into systematic and automated solutions, meeting with cross functional business units to define requirements and improve sales and customer success processes and operations across all stages of the customer lifecycle.
  • Build automation and scalability, optimize operational processes, and ensure seamless integration around systems, tools, dashboards and technology while maintaining data hygiene.
  • Maintain up-to-date documentation of systems and processes and participate in the onboarding and training of new employees who will be using Salesforce.
  • Lead a team consisting of a Salesforce Admin, a Salesforce Developer, and guiding related consultants as well. 
  • Define roadmap and deliverables, vet business requirements, delegate work to the team or external consultants and participate in testing and rollout.
  • Oversee the Salesforce-based tracking and calculation of Sales Compensation plans.
  • Assist the sales team with automating  selling motions using tools like LinkedIn Sales Navigator, LeanData, Sales Automation tools, and ZoomInfo.
  • Define key annual company milestones for systems and tools upgrades/change-outs based on annual corporate strategy
  • Create quarterly roadmaps that incorporate both key company milestones and individual team goals by collaborating with leadership of Marketing, Sales, Customer Experience, and Product teams
  • Manage and oversee the RevOps team’s day to day bandwidth and be responsible for prioritization, solving bottlenecks, and keeping projects on track to meet key deadlines


Skills on Resume: 

  • Tech Stack Management (Hard Skills)
  • Business Process Automation (Hard Skills)
  • Salesforce Administration (Hard Skills)
  • Cross-Functional Collaboration (Soft Skills)
  • Data Hygiene (Hard Skills)
  • Team Leadership (Soft Skills)
  • Sales Compensation Management (Hard Skills)
  • Strategic Planning (Soft Skills)

3. Director of Revenue Operations, SummitTech Enterprises, Mobile, AL

Job Summary: 

  • Support leadership with weekly, monthly, quarterly and annual planning and forecasting processes for Sales, Marketing, Partnerships and Customer Experience
  • Own the revenue tech stack, key systems and flow of data from marketing to sales to customer success, provide training and coaching of key tools for individual contributors and teams
  • Enable the continued development and enrichment of CRM database
  • Build key metrics, reports and dashboards to measure the effectiveness, efficiency, and collaboration across teams, ensure the proper processes and tracking of revenue from lead to renewal
  • Implement best practices and standardization of scalable sales processes, enable workflow automation to improve efficiency and productivity of the sales team
  • Monitor and review the marketing and sales funnel on a weekly basis
  • Help set budgets, build headcount models, configure segmentation, and design quota & commission structures
  • Develop cross-team communication and processes to ensure alignment and progress towards key objectives
  • Collaborate with executive leadership to identify and lead key strategic initiatives
  • Build and manage a team of operations specialists
  • Proactively work with sales, marketing, and product leaders to uncover revenue-related opportunities and efficiencies
  • Manage a highly-limited resce pool to achieve cross functional company goals
  • Define the operations-related repeatable processes that go into forest launch and then execute against them


Skills on Resume: 

  • Planning and Forecasting (Hard Skills)
  • Revenue Tech Stack Management (Hard Skills)
  • CRM Management (Hard Skills)
  • Reporting and Dashboards (Hard Skills)
  • Process Standardization (Hard Skills)
  • Cross-Team Collaboration (Soft Skills)
  • Budget and Headcount Planning (Hard Skills)
  • Team Management (Soft Skills)

4. Director of Revenue Operations, Bright Future Consulting, Albany, NY

Job Summary: 

  • Oversee revenue cycle operations, including personnel and processes for Billing Data Entry, Posting of Cash and Payments, Collections, and Month End Close through the billing and collection process.
  • Assesses and makes recommendations to improve the efficiency of current systems/ processes.
  • Formulates and implements policies and procedures to facilitate the efficient functioning of revenue cycle operations.
  • Develops and maintains current departmental billing practices.
  • Promotes optimal efficiency and productivity by integrating functions across departments.
  • Ensures front end revenue cycle processes are in place.
  • Standardizes practices and/or policies in regard to Accounts Receivable, Billing and Bad Debt.
  • Monitors staff compliance regarding Accounts Receivable, Billing and Bad Debt processes.
  • Conducts internal and external benchmarking regarding revenue cycle. 
  • Notes and reports any trends or outliers. 
  • Makes appropriate recommendations for corrective actions. 
  • Oversees corrective actions and sustainment of corrective actions and provides re-analysis 
  • Leads the documentation requirements for Quarterly and Year End audits.
  • Prepares the A/R Reserve analysis.
  • Ensures timely invoicing on a daily, weekly, monthly and quarterly basis.


Skills on Resume: 

  • Revenue Cycle Management (Hard Skills)
  • Process Improvement (Hard Skills)
  • Policy Development (Hard Skills)
  • Billing Practices (Hard Skills)
  • Cross-Department Integration (Soft Skills)
  • Compliance Monitoring (Hard Skills)
  • Data Analysis (Hard Skills)
  • Audit Leadership (Hard Skills)

5. Director of Revenue Operations, Quantum Solutions, Santa Fe, NM

Job Summary: 

  • Streamlines an accurate and timely month end close process.
  • Reviews credit applications and sets appropriate credit limits and terms.
  • Review and approves credit requests.
  • Manages intercompany invoicing and write-offs.
  • Manages Price Increase files for accurate input.
  • Runs month end reports to compare billing files and look for anomalies.
  • Communicates with software vendors and IT department ensuring up time and maintaining production. 
  • Reviews, recommends and prioritizes business enhancement requests from end users, sales and management teams.
  • Troubleshoots various system issues related to Revenue Cycle operations.
  • Identifies the root cause of issues.
  • Implements corrective action and coordinates with IT, Finance, Sales and Operations
  • Ensures proper data exchange from multiple applications throughout the facilities.
  • Develops, manages and evaluates center revenue cycle employees and oversees development, management and evaluation of direct and indirect reports.
  • Educates staff on proper revenue cycle processes.


Skills on Resume: 

  • Month-End Closing (Hard Skills)
  • Credit Management (Hard Skills)
  • Financial Reporting (Hard Skills)
  • Intercompany Invoicing (Hard Skills)
  • Price Management (Hard Skills)
  • Vendor Communication (Soft Skills)
  • Troubleshooting (Soft Skills)
  • Cross-Department Coordination (Soft Skills)

6. Director of Revenue Operations, Skyline Industries, Fargo, ND

Job Summary: 

  • Create the next generation revenue operations platform by centralizing the enablement, technology, automation, data and analytics needed to align marketing, sales and customer success activities across the customer jney
  • Recruit, hire, manage and coach a highly specialized and globally distributed team of revenue operations professionals to execute the vision
  • Lead across y team and coach individually to ensure the function is meeting y vision and expectations for performance
  • Scope and oversee enablement efforts that support onboarding, continuous training, professional development, methodologies, and other efforts aimed at making revenue generators successful
  • Own the vision for the revenue technology stack, working with team to ensure procured technologies support revenue goals, meet user needs, and integrate seamlessly for enterprise scalability
  • Identify and drive strategies with y team to scale engagement across the customer jney through the marketing automation platform and integrated technologies
  • Define and implement a data model with team that anchors revenue generating teams with the volume, value, velocity and customer health metrics needed from first prospect inquiry to retained customer expansion
  • Own revenue data management and integrity, working with team to provide high quality data sets while also driving forward-looking data trending, modeling and forecasting to help revenue generating teams sharpen programs, engagement and outreach
  • Partner with CMO to operationalize go-to-market frameworks that align marketing, sales and customer success motions by industry and ACV segments
  • Collaborate with CMO, CSO, CCO and others to iterate on the support model provided by Revenue Operations
  • Develop functional scorecards for marketing, sales and customer success to help us understand the key activities driving the right levers for revenue
  • Host quarterly business reviews with marketing, sales, customer success and executives to review revenue performance, functional scorecards, and data-driven recommendations to improve low performing activities and scale high performing activities
  • Inspire team and all revenue generating teams with revenue growth best practices modeled by best in breed SaaS and enterprise software companies


Skills on Resume: 

  • Revenue Platform Development (Hard Skills)
  • Team Leadership (Soft Skills)
  • Performance Coaching (Soft Skills)
  • Enablement Strategy (Hard Skills)
  • Technology Stack Management (Hard Skills)
  • Data Modeling (Hard Skills)
  • Data Integrity Management (Hard Skills)
  • Cross-Functional Collaboration (Soft Skills)

7. Director of Revenue Operations, Pineapple Payments, Cheyenne, WY

Job Summary: 

  • Build and manage a team of monetization experts
  • Work across teams to define, gather, and track monetization KPIs and initiatives
  • Develop revenue cases to help guide and influence product strategies
  • Keep current on external market monetization trends & opportunities
  • Manage demand partnerships and keep  partners aware of any changes or information that may impact operations
  • Work closely with Product Management to create and maintain a product backlog according to business value or ROI
  • Define demand partner strategy across all major platforms
  • Identify, vet and lead the onboarding of 3rd party demand partners
  • Assist as needed with QA (in house and 3rd party) to ensure product releases are working as intended
  • Monitor competitor landscape and inform larger team of any major developments
  • Oversee ad quality and demand approval processes to ensure they are fully optimized
  • Lead a team responsible for sales operations, marketing operations and cs operations, supporting the heads of the above teams in various activities, including planning, execution, forecasting, reporting, pipeline management, compensation, and strategic analysis with expectations of high levels of quality, accuracy, and process consistency.
  • Oversee  sales and customer deal desks to ensure deals are processed in a timely manner while ensuring only deals that have met  guidelines are closed.
  • Create and maintain reports on marketing activities, effectiveness, and business impact.


Skills on Resume: 

  • Team Management (Soft Skills)
  • KPI Tracking (Hard Skills)
  • Revenue Strategy (Hard Skills)
  • Market Research (Hard Skills)
  • Partner Relationship Management (Soft Skills)
  • Product Backlog Management (Hard Skills)
  • Partner Onboarding (Soft Skills)
  • Operations Leadership (Soft Skills)

8. Director of Revenue Operations, Blue Ridge Data Systems, Charleston, WV

Job Summary: 

  • Ensure accuracy in the CRM System which tracks the sales pipeline and reports
  • Strategically administer and continuously improve Salesforce CRM
  • Create and distribute analytical reports including ad hoc and custom reports for sales
  • Gather reporting requirements, design and deploy reports that fulfill the requirements as needed for Sales, Marketing and other departments 
  • Train other staff as necessary on the use of CRM and other sales tools
  • Collaborate with marketing and the training department on development of automated sales tools
  • Ensures Salesforce CRM data integrity through audits, reviews, and reports
  • Sales order processing and related order administration
  • Oversee short-term and long-term capacity and sell thru projections, including weekly, monthly, quarterly and full-year projections
  • Bring analytical approach to pricing committee considerations
  • Enable new logo and upsell sales teams identify, communicate, and execute against opportunities for incremental revenue based on historical demand and seasonal influences
  • Participate in the creation of operational workflow and internal process controls, for Sales, Services Delivery, Finance and Customer Success
  • Capable of leading training and information sessions with all parties, at all levels, involved in the revenue management process
  • Seamlessly work across departmental organizations to drive awareness and achievement of Impartner-wide performance KPIs


Skills on Resume: 

  • CRM Management (Hard Skills)
  • Salesforce Admin (Hard Skills)
  • Data Analysis (Hard Skills)
  • Report Design (Hard Skills)
  • Staff Training (Soft Skills)
  • Collaboration (Soft Skills)
  • Data Audits (Hard Skills)
  • Forecasting (Soft Skills)

9. Director of Revenue Operations, Coastal Fintech Innovations, Salem, OR

Job Summary: 

  • Define and communicate the charter for the global revenue operations team.
  • Provide leadership, guidance & support to Sales, Marketing, and Deal desk operations teams
  • Create strategies to drive all teams to work cohesively, optimizing each to maximize revenue
  • Work with the Chief Revenue Officer to optimize existing revenue models and create new revenue streams
  • Drive solutions with the Operations, Tools, Insights, and Enablement teams to optimize the company’s ability to generate more revenue and improve customer retention
  • Liaison between the Chief Revenue Officer and reporting departments
  • Work with GTM Leadership to drive sales organisation design, sale process & performance.
  • Prioritise resces by intelligent use of available data sets.
  • Custodianship of CRM and all relevant technologies.
  • Coach and develop team members, setting annual goals and meeting regularly to discuss progress individually and as a team
  • Observe team activities and workflow, make positive improvements in the process
  • Independently problem solve, coach the team to navigate against new variables in the process and actively manage workload across the team
  • Maintain a positive attitude while being solutions-oriented
  • Monitor and maintain data quality within CRM.


Skills on Resume: 

  • Team Leadership (Soft Skills)
  • Strategic Planning (Hard Skills)
  • Revenue Optimization (Hard Skills)
  • Solution Development (Hard Skills)
  • Cross-Departmental Liaison (Soft Skills)
  • Resource Prioritization (Hard Skills)
  • CRM Management (Hard Skills)
  • Coaching and Development (Soft Skills)

10. Director of Revenue Operations, Greenleaf Dynamics, Hartford, CT

Job Summary: 

  • Support weekly, monthly & quarterly reporting and forecasting for the revenue organizations, identifying significant changes and trends that will materially impact  growth trajectory
  • Lead all facets of sales planning, including headcount, quota plan, territory plan, and Go-To-Market strategies in coordination with Finance to hit company goals.
  • Sce, implement, and manage technologies used by the revenue team (Sales, Marketing and Customer Success) and evaluate the effectiveness of the technologies
  • Eventually the ability to build and lead a team of 2-3 direct reports and broader team of who work across business strategy, tools, support, data integrity and analysis and enablement.
  • Oversee scing, implementation, and management tech stack used by Sales, Customer Success, and Growth/Marketing team and relevant integrations into other company softwares
  • Establish high levels of quality, accuracy, and process consistency in planning, forecasting, and budgeting approaches used by the revenue and finance organizations. 
  • Implement operational processes and procedures to ensure data accuracy and reporting.
  • Provide leadership to the sales organization, and counsel to the CEO, in implementing sales organization objectives that appropriately reflect the company's business and financial goals.
  • Develop, own, and continuously iterate on data sets, reports, and insights that drive true strategic decision making across the organization and throughout the customer lifecycle
  • Develop process, systems and productivity metrics to ensure  teams are hitting performance targets. 
  • Incorporate early detection and identification into the process to ensure timely actions are taken.
  • Evolve the methods and tools to measure, report and recommend improvements on sales effectiveness and enablement.
  • Work with the Executive team to design sales/account management incentive compensation programs that provide market-competitive pay, reinforce sales/account management organization strategy, and align with business and sales organization objectives.
  • Partner with sales leadership and sales teams to establish a continuous feedback loop in order to identify organizational needs and transform them into actionable deliverables.
  • Work with Product and Operations to create Product Revenue release process to improve customer experience and identify areas of opportunity for growth


Skills on Resume: 

  • Reporting and Forecasting (Hard Skills)
  • Sales Planning (Hard Skills)
  • Tech Stack Management (Hard Skills)
  • Team Leadership (Soft Skills)
  • Process Consistency (Hard Skills)
  • Data Integrity Management (Hard Skills)
  • Strategic Advising (Soft Skills)
  • Metrics Development (Hard Skills)

11. Director of Revenue Operations, Summit Stream Solutions, Pierre, SD

Job Summary: 

  • Heavy focus on trend analysis and market data that shape and inform business strategy
  • Synthesize key insights for monthly C-level and board reporting
  • Author forward-looking business models to illuminate trends and opportunities across sales, revenue and client data
  • Improve analytics visibility across  sales and revenue flow
  • Support M&A due diligence
  • Partner with head of Pricing and Client Success to improve Client Profitability
  • Create business level insights across sales, client success and supporting functions to reduce booking to billing timelines
  • Provide ongoing recommendations to optimize performance of target clients and sales/CS territories
  • Identify and articulate data-driven guidance on how to accelerate revenue flow
  • Accurately forecast profitable and predictable territory performance
  • Identify gaps in current data collection efforts to power improvements in prospect account, opportunity, pipeline or other datapoints in Salesforce.com in corresponding systems
  • Create documents, presentations and other supporting materials to substantiate recommendations and articulate current state
  • Ensure all of go-to-market systems operate efficiently and scale according to  company growth.
  • Evaluate new technologies and add-on applications to improve and optimize go-to-market team performance.
  • Deliver and execute on strategic projects and serve as the primary conduit for cross-functional work.


Skills on Resume:

  • Trend Analysis (Hard Skills)
  • C-level Reporting (Hard Skills)
  • Business Modeling (Hard Skills)
  • Analytics (Hard Skills)
  • M&A Due Diligence (Hard Skills)
  • Profitability Improvement (Hard Skills)
  • Forecasting (Hard Skills)
  • Presentation Development (Soft Skills)

12. Director of Revenue Operations, Oak Branch Technologies, Augusta, ME

Job Summary: 

  • Partner with revenue leadership to continuously improve the operational infrastructure of  go-to-market strategy
  • Own the Revenue organization's tech stack (Hubspot, Salesforce, various plugins) overseeing the quarterly strategy, roadmap, execution, and launch of features / improvements
  • Create streamlined systems, processes, workflows, and automations that demonstrably improve the efficiency and the effectiveness of  go-to-market teams
  • Build and drive reporting for the revenue org identifying trends and opportunities that will elevate the overall growth trajectory of the business
  • Partner with Chief Revenue Officer to manage budgets, execute annual planning, and perform routine analysis and assessment
  • Drive a variety of operational projects that involve key stakeholders across the entire company
  • Own all dashboards and reporting for the entire Revenue Organization performing routine audits, quality assurance checks, and a variety of other proactive tactics to ensure data accuracy
  • Managing payer contracts and supporting payer relations, develop strategies to exceed cash collections
  • Reduce days in AR and reduce denial and adjustment rates
  • Track and monitor key revenue cycle performance indicators
  • Recording revenue adjustments, write-offs and denial activity.


Skills on Resume: 

  • CRM Management (Hard Skills)
  • Automation (Hard Skills)
  • Data Analysis (Hard Skills)
  • Budgeting (Hard Skills)
  • Project Management (Hard Skills)
  • Partnership Development (Soft Skills)
  • Stakeholder Engagement (Soft Skills)
  • Leadership (Soft Skills)

13. Director of Revenue Operations, Cedar Networks, Baton Rouge, LA

Job Summary: 

  • Ensure that the company meets all renewal targets
  • Review, refine and implement renewals playbook to achieve the above goal
  • Take personal ownership of all key account renewals
  • Implement and report on internal SLAs on all associated processes
  • Provide financial analysis assistance to the Professional Services organization
  • Prepare and distribute monthly and quarterly reporting 
  • Executive Leadership team and company-wide stakeholders
  • Working with stakeholders across the business
  • Ensure the offer management process properly balances sales agility and risk management
  • Develop and maintain pricing tools and standard documents
  • Hire, manage, and develop people
  • Overseeing all aspects of revenue cycle operations
  • Ensuring that all systems and processes are in place
  • Maintain and support revenue cycle management.
  • Provide direction and oversight for credentialing, billing, claim-follow-up and collections, and denials management.


Skills on Resume: 

  • Revenue Cycle Management (Hard Skills)
  • Financial Analysis (Hard Skills)
  • Strategic Planning (Hard Skills)
  • SLA Management (Hard Skills)
  • Leadership and Team Development (Soft Skills)
  • Stakeholder Management (Soft Skills)
  • Risk Management (Hard Skills)
  • Communication (Soft Skills)