CTO JOB DESCRIPTION

As the Chief Technology Officer, you are accountable for the company's end-to-end technology vision, from platform architecture through engineering execution, ensuring that every build decision supports durable revenue growth and product scalability. You sit on the executive leadership team, operating with full budget authority over engineering, product infrastructure, and data functions while reporting to the CEO or COO.

Career Impact: Owning the technology roadmap at the C-suite level in a software product company positions you to build publicly recognized experience in scaling agile engineering organizations from early-stage to 50-plus engineers, a credential that is scarce and transferable across the broader SaaS market.

Business Impact: The work you ship directly governs platform uptime, release velocity, and the technical quality that determines whether enterprise clients renew or churn, making your decisions measurable in retention and revenue figures visible to the board.

Growth Opportunity: The scope of this role routinely expands from engineering to encompass product management, data science, and ML infrastructure, opening a trajectory toward a Group CTO or operating partner role in technology investment.

• Define the multi-year technology roadmap, aligning platform architecture and investment priorities with business growth targets.
• Lead engineering, QA, infrastructure, and data functions, setting organizational structure, hiring standards, and performance expectations.
• Collaborate with product and design leadership to prioritize the feature backlog, govern sprint planning, and oversee the full development cycle from scoping through release.
• Drive cloud infrastructure strategy, including scalability, reliability, security, and cost efficiency across production environments.
• Establish software development standards, quality assurance processes, and technical debt governance to sustain delivery velocity.
• Partner with the CEO and CFO to build and control annual technology operating and capital budgets, balancing build-versus-buy trade-offs.
• Mentor and develop engineering managers and senior individual contributors, creating succession depth across technical leadership.
• Monitor and report quantitative technology performance metrics to the executive team and board, surfacing risks and trade-off decisions proactively.

• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent work experience.
• 10 or more years of technical leadership experience in a software product or SaaS environment, with demonstrated ownership of a production platform at scale.
• Proven ability to build, structure, and develop high-performing engineering teams from early-stage through growth phases of 30 to 100-plus engineers.
• Strong command of cloud-native architecture principles, including microservices, CI/CD pipelines, and multi-cloud or hybrid infrastructure design.
• Demonstrated track record of owning and executing a technology roadmap aligned to business strategy, with measurable results in delivery speed and platform reliability.
• Experience managing multi-million-dollar technology budgets, including capital planning, vendor management, and build-versus-buy evaluation.
• Exceptional executive communication skills, with a proven ability to translate technical strategy for board members, investors, and non-technical business leaders.
• Fluency in agile development methodology, with hands-on experience running sprint-based engineering organizations.

• Graduate degree in Computer Science, Engineering, or an MBA with a technology focus.
• Prior experience in a high-growth startup environment, with direct exposure to a product scaling from MVP through enterprise-grade deployment.
• Hands-on background in software architecture or full-stack development, enabling credible technical review and mentorship at the code and systems design level.
• Familiarity with machine learning platform development or data engineering pipelines as a product capability, not solely an internal tooling function.

• Technology roadmap delivery rate, measured as the percentage of committed annual milestones shipped on schedule.
• Platform uptime and availability, tracked against SLA thresholds defined in customer contracts.
• Mean time to recovery after production incidents, reflecting infrastructure resilience and on-call process maturity.
• Engineering team retention rate, indicating the health of the leadership and development culture built in this role.
• Release cycle velocity, measured in deployments per sprint period against targets set in the roadmap.
• Typical tools: cloud platforms (commonly AWS or GCP); engineering workflow (commonly Jira or equivalent agile tooling).

• Base Salary Range: $220,000 to $320,000 per year, depending on company stage and scale
• Bonus: Annual performance bonus of 20% to 40% of base, tied to technology and business OKRs
• Equity: Stock options or RSUs typically ranging from 0.5% to 2% for company-stage CTO roles
• Health Benefits: Comprehensive medical, dental, and vision coverage for employee and dependents
• PTO: Unlimited or flexible PTO policy standard at this seniority level; typically 20 to 25 days minimum
• Common Perks: Remote or hybrid flexibility, conference and continuing education budget, home office stipend

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Work authorization in the United States is required for this position, and continued employment is contingent on maintaining that authorization. All qualified applicants are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected under applicable federal, state, or local law. Candidates selected for this role will be subject to a background check as a condition of employment. Reasonable accommodations are available to applicants and employees with disabilities throughout the hiring and employment process upon request.

The Chief Technology Officer owns end-to-end technology operations spanning Brick and Mortar and e-commerce platforms, including infrastructure, security, NetSuite and Magento integrations, and production pipeline support. Reporting to executive leadership and collaborating with business units across the company, this role shapes the strategic technology roadmap to enable revenue growth and long-term scalability for a retail-focused organization.

Key Responsibilities

• Establish and communicate technology strategies that support company development and future growth.
• Direct research on leading-edge technologies and determine impact on efficiency, creativity, and feasibility of implementation.
• Develop strategic plans and set timelines for development and deployment of all new products, web, and mobile services.
• Lead the articulation and execution of a technology vision, set standards, and build an integrated technology plan.
• Provide guidance and oversight of large enterprise projects involving cloud environment builds, NetSuite integration, and network and Wi-Fi infrastructure updates.
• Balance budget responsibility with technical capability to ensure ROI of technology investments and revenue generation.
• Build and manage a world-class data team and infrastructure.
• Ensure reliability, availability, scalability, and security of the entire technology stack.
• Analyze existing procedural inefficiencies and work with business units on process advancements.
• Prepare written and oral reports and make presentations to the Board and others.
• Liaise with peers and other business units to understand business processes and articulate business requirements.
• Oversee projects and assignments within the Technology department.
• Lead efficient operation of the team to ensure prompt modernization and upgrades of technology as needed.
• Conduct timely and constructive performance evaluations and oversee development.

Required Qualifications

• BS or MS degree in Computer Science or a related technical field.
• 7+ years of C-level executive experience.
• Demonstrated IT technical experience with retail and e-commerce businesses.
• Experience leading remote teams across multiple geographies.
• Experience managing, building, and developing a team.
• Experience in a start-up environment with a rapidly evolving technology stack.
• Proficiency in MS Office, including Excel and PowerPoint.
• Ability to manage numerous time-sensitive projects simultaneously in a fast-paced environment.
• Strong written and verbal communication skills with the ability to adjust messaging based on audience.

Embedded within the executive leadership team, the Chief Technology Officer develops and advances a multi-year technology roadmap that balances short- and long-term investment across financial and people dimensions, with a clear focus on driving financial results and positive customer experience. Working closely with stakeholders across the business, this role builds high-performing engineering teams and delivers the scalable infrastructure required to support ambitious organizational growth.

Core Functions

• Create robust, reliable, and scalable technology infrastructure and roadmap to deliver against an ambitious multi-year growth strategy.
• Lead the technology department on prioritization, balancing short- and long-term goals and investments from financial and people perspectives.
• Clearly communicate technology status to the executive team and other key stakeholders while exposing risks and trade-offs.
• Contribute to scaling the business with a keen focus on driving financial results and positive customer experience.
• Advocate for employee participation and engagement in the mission while emphasizing retention through active mentoring, coaching, and succession planning.
• Track, analyze, and monitor technology performance metrics and make recommendations that align with business goals.
• Manage all technology and IT components, budgets, and roadmaps, including definition of company standards for systems, equipment, and software.
• Empower the technology team and its partners to lead with innovation, creativity, agility, and prioritization.
• Actively develop and nurture relationships across the business to strengthen cross-departmental collaboration.

Qualifications & Experience

• 12+ years of technical leadership experience.
• 5+ years of engineering management experience in a high-performing environment, with a keen focus on development of technological leadership across a department.
• Strong experience in online architecture development, including front-end and back-end development and deployment.
• Expert-level knowledge of web systems architecture, design, and development.
• Demonstrated track record of leading sophisticated engineering initiatives and developing large-scale applications.
• Proven success building high-performing technical teams and working with rapid growth and change implementation.
• Track record of strategic thinking and effective communication.
• Ability to implement and execute organizationally.

Reporting to the executive team, the Chief Technology Officer leads all engineering delivery, guiding the entire development cycle from sprint planning through feature implementation while collaborating with Product and Design to prioritize and shape product direction. Partnering with specialists across the organization, this role builds and grows an engineering function capable of scaling to 50-100 engineers, ensuring system scalability and continuous improvement of user experience.

Primary Duties

• Lead the entire Engineering team, ensuring excellence and high-velocity delivery of product features.
• Collaborate with Product and Design specialists to plan, prioritize, and design product features and oversee the entire development cycle.
• Drive feature requirements to implementations via sprints, tight deadlines, and iterations.
• Support the team in producing the best system designs, thorough testing, code review, and considered technical debt management.
• Participate in daily product discussions on prioritization of products and features and how to build them the right way.

Skills & Qualifications

• Experience leading and growing teams in an early- to mid-stage start-up, driving growth to at least 50 to 100 engineers.
• In-depth experience in full-stack development and designing scalable microservices.
• Track record of designing and implementing cloud platforms and delivering infrastructures fit for different stages of growth in a start-up.
• Proven strategic problem-solving capabilities and gravitas.
• Successful track record of hiring, inspiring, and nurturing the careers of an engineering team.
• Ability to make strategic decisions to recruit, hire, and manage top talent.
• High-level expertise in integration, particularly with other platforms and products.
• Strong attention to detail with an emphasis on thorough testing before shipping.
• Commitment to continuous improvement of products, features, and coding practices.

Sitting at the intersection of deep engineering science and executive strategy, the Chief Technology Officer defines the technical vision under mandate from the CEO and board, recruiting and leading an international team of experts across mechanical, chemical, organisational, and simulation disciplines to manufacture electrolytes, cells, and battery modules. Operating across R&D, engineering management, and budget oversight, this role delivers the long-term technological roadmap that positions the company's solid-state battery platform for sustained commercial success.

Duties

• Lead the technology department of the company.
• Define the technical strategy under the mandate of the CEO and the board of directors, including outlining the technological vision, implementing technology strategies, and ensuring technological resources are aligned with business needs.
• Manage the technical structure for the achievement of company targets.
• Recruit and manage an international team of experts covering different engineering disciplines (mechanical, chemical, organisational, simulation) required to manufacture electrolytes, cells, and potentially battery modules.
• Make executive technology decisions on behalf of the company, including managing a technology budget and making investments aligned with the company's technological vision.
• Work as a team member to ensure the smooth operations and long-term prospects of the company as a whole.

Requirements

• Bachelor's or Master's degree in Engineering, Materials Science, Solid-State Chemistry, or Electrochemistry.
• 15+ years of experience in battery R&D and engineering.
• Mastery and long-term vision in solid-state batteries.
• Demonstrated group leadership and management track record, including communication, teamwork, conflict resolution, and negotiation skills.
• Project-oriented mindset to manage resources effectively, find solutions, and achieve goals.
• High readiness to work with strong engagement and creativity in an interdisciplinary and international environment.
• Proficiency in English; additional European language a plus.

A key member of the senior leadership team, the Chief Technology Officer leads the evaluation, selection, and deployment of new technologies for internal and external customers while creating the technology strategy aligned to organizational vision. Collaborating across business units with senior managers, this role manages technology resources and investments to advance innovation in multi-unit retail, restaurant, or service-related environments.

Functions

• Execute the crew mission, achieve the organizational vision, and deliver on the team member promise.
• Create the technology strategy to align with organizational purpose and vision.
• Identify, manage, and leverage new technology innovation.
• Provide organizational direction and leadership in the evaluation, selection, and deployment of new technologies for internal and external customers.
• Collaborate with the leadership team to review, design, and implement technology process improvements.
• Provide project management oversight to new software or program implementation.
• Provide recommendations using business analytics when selecting new hardware, software, and cloud products.
• Manage resources to facilitate best use of new technology investment and return.

Experience & Qualifications

• 10+ years of IT and business innovation leadership experience.
• Broad knowledge of all aspects of IT.
• Experience with Enterprise Architecture Planning, including execution and implementation within a mid-size organization.
• Experience in multi-unit retail, restaurant, or service-related industries.
• Experience selecting, analyzing, implementing, and managing application program products.
• Ability to collaborate effectively with other senior managers to define, articulate, and champion how technology requirements relate to business goals.
• Strong analytical, strategic planning, and communication skills.

Delivering scalable, cloud-first platforms depends on the Chief Technology Officer, who sets IT objectives and strategies with an Agile focus, selects and implements technology systems, and leads the growth of software teams across multiple locations. Based within the executive layer of a large international organization, this role builds a culture of continuous development and delivers the architectural foundation and team capability needed to maximize customer experience and competitive advantage.

Accountabilities

• Set objectives and strategies for the IT department, focusing on Agile processes and cloud-first delivery.
• Design and customize technology systems and platforms to maximize customer experience.
• Monitor changes and advancements in technology to identify ways to gain a competitive advantage.
• Ensure the most suitable technology is used in the delivery of company products.
• Implement sensible architectures for current needs, bearing in mind scalability and future needs.
• Lead the growth of the overall software teams and define requirements for new roles.
• Create a culture of continuous development and teamwork to improve employee retention.
• Oversee the technological infrastructure in the organization to ensure optimal performance.

Technical Qualifications

• 5+ years of CTO or CIO-level experience driving change and growth strategies.
• Background at C-Suite level within large international organizations.
• Leadership experience with large teams across multiple locations.
• Track record of delivering change and transformation.
• Ability to influence business leaders across the organization.
• Project and Programme Management exposure.

As the Chief Technology Officer, this role builds the interconnected technology infrastructure necessary to deliver all services digitally and virtually, partnering with the Chief Digital Officer and reporting to the Executive Leadership Team to automate business processes and enable 600+ employees across 20+ branch locations and remote arrangements. The Executive Leadership Team relies on this work to drive company-wide strategy, ensuring IT programs align to business objectives while managing 100+ business systems and a highly skilled, collaborative technology division.

Activities

• Enable the rapid automation of repetitive business processes to deliver a more efficient organization with real-time service capability.
• Enable best-in-class messaging, collaboration, workflow, and video capabilities to support employees.
• Serve as a member of the Executive Leadership Team, setting mission, vision, values, policy, and strategy for the company and influencing industry policy and strategy.
• Lead strategic planning for the IT discipline, ensuring that IT programs and initiatives align to company-wide business objectives and strategies.
• Administer and support the 100+ business systems in use, applying process improvement principles to this growing body of work.
• Lead and manage a team that includes assigned employees, contractors, business partners (vendors), and cross-functional teams to achieve targeted business results and outcomes.
• Serve on internal committees, boards, and industry boards and committees as assigned.
• Architect and manage complex technology frameworks, platforms, and capabilities and solve problems with a time span of two to five years.
• Collaborate with the Executive Leadership Team to create a reliable, resilient, high-availability technology infrastructure and business application platforms.
• Design and implement a framework of metrics and key performance indicators that measure the success of technology investments and provide key goals for employees in the division.
• Develop a highly skilled and experienced team who can execute on ideas and initiatives and work collaboratively with leaders across the organization.
• Persuasively communicate, influence, and motivate others and build a highly collaborative culture in the division.

Position Requirements

• Bachelor's degree in Computer Science or related field; advanced degree preferred.
• 10 years of experience leading and driving company-wide digital and technology groups or initiatives.
• 10 years of people management experience.
• 5 years of strategy design and execution experience.
• 5 years of executive-level leadership and management experience.
• Experience and knowledge in banking, payments, and financial services.
• Experience in selecting and developing business partnerships.
• Proven success building high-performing technical teams.

Chief Technology Officer leads strategy and governance across DevOps, Development, IT Security and Risk, Data and BI, Quality Assurance, and Technical Compliance, serving as the primary technical advisor to the business. The work directly supports delivery of scalable SaaS solutions, with oversight of the technology roadmap developed in close partnership with product management and a commitment to identifying opportunities for efficiency through outsourcing, automation, expansion, and localization.

Operational Focus

• Serve as the primary technical advisor for the business and drive strategy and governance within technology.
• Contribute to and drive strategic plans, vision, operational plans, and goals, including well-thought-out and accurate projections and budgets.
• Create a thoughtful service planning and architectural framework.
• Build and manage teams capable of handling DevOps, Development, Maintenance, IT Security and Risk, Data and BI, Quality Assurance, and Technical Compliance.
• Oversee the development and execution of a technology roadmap in close partnership with product management.
• Align Product and Engineering to deliver excellent and scalable SaaS solutions by developing a deep understanding of the business and the markets it serves.
• Identify opportunities to make the business more efficient by outsourcing, automating, expanding, and localizing.

Knowledge Skills & Abilities

• Bachelor's degree in Computer Science or similar; graduate degree a plus.
• Background creating and driving a technology roadmap.
• Experience building and managing high-performing, cross-functional teams spanning product management, design, development, and engineering.
• Solid perspective on when to build versus buy and how to achieve efficiency through low-cost solutions.
• 15+ years of technical leadership in software development.
• Significant experience as a senior technology executive with a demonstrated track record of delivering scalable, high-performing software platforms.
• Understanding of product management, product design, information systems, security, and the agile development lifecycle.
• Track record of successfully hiring and managing technology teams.
• Strong interpersonal, communication, and relationship skills.

The Chief Technology Officer oversees all aspects of platform architecture and product quality from MVP to in-house development, setting the technical vision and KPIs that guide day-to-day decision-making for the engineering and cross-functional teams. This role advances the organization's technical standing by bridging engineers, designers, marketers, and operations while assisting in fundraising and due diligence conversations with venture capital stakeholders.

Key Deliverables

• Set the technical vision and strategy for the platform.
• Ensure high-quality build decisions that are sensitive to scalability and speed.
• Define KPIs and incorporate insights into day-to-day decision-making.
• Ensure a smooth transition from outsourced MVP build to ongoing in-house development.
• Contribute to the build as development progresses beyond MVP.
• Raise the bar for the quality of work and thought across the entire organization.
• Assist in fundraising and technical due diligence conversations with venture capital and advocate for the technology and value proposition.

Professional Experience

• Significant experience as a technical lead with experience managing teams of developers.
• Knowledge of machine learning, system design, microservices, common cloud services, and agile methodology.
• Solid understanding of React.js, Firebase, and AWS; working knowledge of Node.js is advantageous.
• Ability to coach and manage diverse teams and help people advance their craft and careers.
• Track record of bringing products to market and scaling them for growth, either as part of a start-up or on behalf of a global enterprise.
• Ability to serve as a bridge between engineers, designers, marketers, and operations and drive alignment across multiple teams.
• Intellectual curiosity with the ability to craft qualitative and quantitative research that improves foundational knowledge.
• Strong prioritization skills with the ability to zero in on the highest-leverage items.
• Ability to move from ideas to implementable projects and use data and experimentation to make decisions wherever possible.

Embedded within an early-stage fintech venture, the Chief Technology Officer develops best-in-class engineering teams capable of contributing to senior-level technology decisions, guiding daily feedback, and driving the technical roadmap for owned products. Working closely with the solution architect and broader business, this role produces scalable, high-quality software across Java, AWS, Azure, and C# Micro-Services stacks in an environment that values genuine passion for problem-solving.

Areas of Ownership

• Develop, manage, and build a best-in-class engineering team, guiding, coaching, and mentoring engineers and leading by example.
• Provide technical leadership for every aspect of software development, delivery, and management.
• Prepare lifecycle plans for different projects, including research, development, design, evaluation, testing, and delivery to product management.
• Establish and drive software development standards, processes, and best practices for delivery of scalable and high-quality software.
• Develop a deep understanding of the technologies, tools, and techniques used within the team.
• Build and promote a positive working environment within the team and across other business areas.
• Work with the solution architect on technical strategy, architecture, and design while leading efforts to develop the technical roadmap of the owned product.
• Manage team members effectively in line with company culture and values, providing valuable feedback daily.

Education & Experience

• Hands-on experience in Java, AWS, Azure, C#, Microservices, and Event-Driven architecture, with expectation to code in the early stages.
• Experience building best-in-class Fintech and SaaS engineering teams capable of contributing to senior-level technology decisions.
• Experience in the early stages of a start-up.
• Experience in the financial sector is desired but not essential.
• Genuine interest in technology and problem-solving with experience driving the technical roadmap for a venture.
• Strong problem-solving skills with a strategic approach.

Reporting to the CEO or equivalent, the Chief Technology Officer develops the company's strategy for using technological resources, ensuring systems and infrastructure are implemented, evaluated, and operated efficiently, profitably, and securely. Partnering with departments, business partners, and investors, this role refines IT budgets, monitors KPIs, and communicates technology direction to enable company-wide alignment and performance.

Role Responsibilities

• Develop the company's strategy for using technological resources.
• Ensure technologies are used efficiently, profitably, and securely.
• Evaluate and implement new systems and infrastructure.
• Develop technical aspects of the company's strategy to ensure alignment with its business goals.
• Implement new technologies that yield a competitive advantage.
• Help departments use technology profitably.
• Supervise system infrastructure to ensure functionality and efficiency.
• Build quality assurance and data protection processes.
• Monitor KPIs and IT budgets to assess technological performance.
• Use stakeholder feedback to inform necessary improvements and adjustments to technology.
• Communicate technology strategy to partners and investors.

Background & Experience

• BSc or BA degree in Computer Science, Engineering, or a related field.
• MBA or relevant graduate degree is a plus.
• 2+ years of experience in a CTO or other relevant position.
• Understanding of budgets and business planning.
• Knowledge of communication tools such as Notion and Figma.
• Good knowledge of current technological trends.
• Ability to conduct technological analyses and research to build strategy.
• Excellent communication, leadership, and organizational skills.

Sitting at the intersection of healthcare compliance and technical product development, the Chief Technology Officer develops and maintains APIs, services, and systems across a regulated healthcare platform, working closely with the Chief Product Officer, data scientists, and the tech team to build secure, high-quality solutions. Operating across the full product lifecycle from architecture to machine learning integration, this role produces market-ready digital products that meet the stringent standards of the healthcare and medtech sectors.

Job Functions

• Develop, build, and maintain APIs, services, and systems across the platform.
• Lead the development efforts from planning to daily execution.
• Evaluate and apply the most appropriate technical solutions with a focus on high quality and scalability.
• Act as a technical guide for the team.
• Identify problematic engineering patterns and suggest solutions.
• Contribute to all stages of the product lifecycle and engage in architectural improvements.
• Create strategies for how data can be leveraged to create value.
• Ensure secure solutions in compliance with highly regulated standards of the healthcare sector.
• Work closely with the Chief Product Officer, data scientists, and the tech team to bring the best possible solution to market.

Minimum Qualifications

• 3 years of working experience as a backend developer.
• Experience with app development, Git, and continuous integration and delivery.
• Experience building complex customer-facing products.
• Experience in healthcare and medtech start-ups.
• Early-stage start-up experience.
• Experience in machine learning.
• Autonomous and responsible working style with the ability to work well in a distributed team.
• Understanding of user experience and its importance in digital product development.

A key member of the executive leadership team, the Chief Technology Officer oversees the application development roadmap and technology investment strategy, balancing reliability, cost efficiency, and time-to-market while mentoring teams to grow across tech functions. Collaborating across tech and business units within a B2C, high-traffic SaaS environment, this role advances product development and creates better collaboration between engineering and the business to build successful products at scale.

What You'll Do

• Define the technology and product roadmap and oversee all system design and architecture changes.
• Help scale product development and define technology enhancements.
• Review the current technology strategy and technology investment to evaluate cost-effectiveness.
• Manage technology budgets, delivery timelines, and milestones.
• Mentor and coach teams to grow across tech functions and create better collaboration between tech and business teams.

Required Qualifications

• Bachelor's degree in Computer Science or related field; MBA is a plus.
• 10+ years as a technical leader.
• At least 2+ years of experience as a Technical Director, Head of Engineering, or CTO.
• Demonstrated history with technology in high-traffic platforms for B2C.
• Previous experience in SaaS products for HR functions is an advantage.
• Excellent verbal and written communication in English and Vietnamese.

Long-term enterprise growth and digital business success depend on the Chief Technology Officer, who develops the Technology and IT strategy and roadmap, integrates it with enterprise-wide strategic planning, and leads a cross-functional technology organization covering enterprise architecture, application management, security, and infrastructure. Serving as a trusted advisor to the Senior Leadership Team and board of directors, this role produces a technology culture rooted in entrepreneurial spirit and strategic foresight while attracting, developing, and aligning a workforce with the right mix of business knowledge and technical skills.

Day-to-Day Responsibilities

• Set the mission and vision of the Technology, IT, and Data Analytics organizations to foster a business-oriented culture and mindset.
• Lead the development of the Technology strategy and roadmap and ensure its integration with the enterprise's strategic planning process.
• Lead the technology organization to drive a perspective on how evolving new technologies may disrupt current operations and offer new growth opportunities.
• Act as a trusted advisor and build and maintain relationships with other SLT executives and business unit leaders to develop a clear understanding of business needs.
• Ensure cost-effective delivery of technology services to meet business needs and respond with agility to changing priorities.
• Collaborate with SLT and business partners to define and execute the digital business strategy.
• Provide strategic direction and oversight for the design, development, operation, and support of IT systems and programs, including enterprise architecture management, application management, security and risk management, and infrastructure and operations support.
• Develop and control the annual operating and capital expenditure budget for Technology and IT.
• Direct the development of the Technology sourcing strategy and provide executive oversight for strategic vendor and partner relationship management.
• Attract, develop, and engage a Technology workforce with the appropriate mix of business knowledge, technical skills, and competencies.

Qualifications & Experience

• 15+ years of experience in Technology, IT, and business, with 5 to 7 years of leadership responsibilities.
• 5+ years of experience leading large, cross-functional teams and enterprise-wide programs.
• Demonstrated experience in Technology and IT strategic planning, organization design, and development.
• Experience leading transformational initiatives in complex and dynamic environments by taking advantage of digital opportunities to innovate business models.
• Deep understanding of current and emerging technologies and how they may be applied to drive digital business.
• Expertise in budget planning and financial management.
• Exceptional leadership skills with the ability to develop and communicate a Technology and Data Analytics vision that inspires and motivates staff.
• Effective influencing and negotiation skills in an environment where resources may not be in direct control of this role.
• Excellent analytical, strategic conceptual thinking, strategic planning, and execution skills.
• Demonstrated ability to develop and execute a strategic people plan ensuring the right people are in the right roles at the right time.
• Excellent verbal and written communication skills, including the ability to explain digital concepts and technologies to business leaders, and business concepts to the workforce.

As the Chief Technology Officer, this role develops and executes data and technology strategy, overseeing IT infrastructure from cloud engineering and cybersecurity to site reliability, while building high-performing teams of data scientists, analysts, and engineers. The organization relies on this work to maintain SOC 2 certification, drive compliance and risk management, foster continuous improvement, and ensure the contact center and digital platforms operate to the highest technical and operational standards.

Scope of Work

• Develop, cultivate, and leverage partnerships and business relationships with state agencies, civic tech, and the private sector.
• Work closely with the CEO and other leaders to ensure that data and technology initiatives and strategies are aligned with organization-wide priorities and continuous improvement efforts.
• Cultivate a creative and constructive culture that fosters collaboration and clear communication across the organization and allows for the hiring and retention of the very best employees.
• Keep abreast of data and technology trends, new market opportunities, and their implications for organizational growth and impact.
• Advise and support the evolution of product thinking across the organization.
• Ensure high technical and operational performance by platform, interactions, quality assurance, and application reliability teams and their seamless integration with the wider organization.
• Identify and champion emerging market opportunities for software products.
• Assist with ensuring that the business strategy uses proper technology systems architecture to achieve its goals.
• Build and develop a team of highly talented data scientists, data analysts, and data engineers.
• Align data architecture and operations to support targeted outreach, outcome reporting, and internal analysis and to maintain appropriate data governance.
• Serve as an external advocate for research and evaluation functions alongside the policy team.
• Ensure the IT infrastructure, from Technical Services and Cybersecurity to Cloud Engineering and Site Reliability, is managed to a high standard.
• Oversee creation of the strategy and procedures protecting enterprise resources and data.
• Oversee the IT budget, including identifying cost-saving opportunities.
• Provide leadership ensuring the contact center has the technologies and support to carry out its work efficiently and with high employee satisfaction.
• Ensure maintenance of SOC 2 certification and drive risk management, business continuity, and compliance strategy.

Skills & Qualifications

• Bachelor's degree required; advanced degree in a related field strongly preferred.
• Minimum of 10 years of progressive technical leadership experience in a high-growth, fast-paced organization.
• Experience leading strategic planning, rallying support for and communicating a vision, and realizing strategic goals through well-executed operations.
• Demonstrated strategic planning experience and success in building or scaling complex IT ecosystems.
• Exceptional strategic and design thinking with the ability to consider impact and opportunities of a fast-changing technology market.
• Strong record of achievement planning and managing engineering teams, software development, security monitoring, risk assessment, and regulatory compliance.
• Proven track record with IT and information systems-related project management, including successful completion on time and within budget.
• Executive presence and ability to influence employees, customers, and partners.
• Demonstrated ability to serve as an external ambassador, including business cultivation, fundraising, and advocacy.
• Proven track record of working across an organization with different priorities to achieve a common goal.
• Strong sense of empathy for all stakeholders, including clients, customers, partners, and employees.
• High tolerance for ambiguity and the ability to adapt quickly to change.

Chief Technology Officer oversees all aspects of on-shore and off-shore engineering teams, production operations, QA, and client-facing technology alignment while defining budgets, headcount, and resourcing strategies across a global AdTech platform. Success in the position means building trust with senior client executives, inspiring teams to execute defined strategies, and maintaining cloud infrastructure across AWS, containers, and Kubernetes to support business growth in a high-growth, fast-paced environment.

Work Activities

• Organise and motivate a team of engineers covering software development and operations, both on-shore and off-shore.
• Maintain a strong understanding of the various technologies in use and keep on top of industry trends and emerging technologies to support business growth, continuous innovation, and competitive positioning.
• Inspire teams to work towards the company's vision and execute defined strategies while convincing management to invest in required technologies.
• Oversee production operations, QA, and support.
• Help the business understand how technology will help achieve business goals and communicate business goals to the technical teams.
• Engage with key clients' senior technical executives to align high-level technology goals and objectives.
• Maintain regular client communications.
• Define budgets for the organization's technology and resource needs.
• Create and plan headcount recruitment and resourcing strategies.
• Work with the recruitment team to attract and onboard tech talent.

Technical Qualifications

• 10+ years in tech, with 5+ years in a CTO position.
• Streaming data experience, preferably Kafka.
• Working experience with Kanban and Agile methodology, built around JIRA.
• Experience working with and managing offshore teams.
• Experience within the Adtech ecosystem or complex software using microservices.
• Experience working for a start-up or scaled-up entity or fast-growing company during a period of high growth.
• Experience managing engineering teams around product or functions such as UI, API, Data, and Architecture.
• Strong engineering background with solid understanding across Java, PHP, NodeJS, React, and AngularJS.
• Successful track record of delivery as both an individual contributor and a leader.
• Working cloud infrastructure operations and architecture experience, mainly AWS, containers, and Kubernetes.
• Good understanding of software architecture and data centre infrastructure.
• Excellent communication and leadership skills with the ability to inspire trust, respect, and motivation.
• Fluent in English; ability to converse in other languages is a plus.

The Chief Technology Officer guides the full country technology organization, aligning all engineering, technical operations, and product functions while providing direction for agile Java-stack development teams and a Kubernetes-based CI/CD platform across on-premises and multi-cloud environments. Reporting directly to the Group CTO and closely aligned with the Country GM, this role drives KPIs, change management, and innovation in banking product development to meet country-level business targets.

Performance Expectations

• Ensure alignment between all technology functions and Product and Business functions, removing any blockers that may surface.
• Provide direction for Engineering leadership leading an agile team to build and develop features and technologies across various aspects of the Java stack, primarily focused on Spring Boot, Spring Cloud, and Netflix OSS.
• Provide direction for Technical Operations leadership responsible for a Kubernetes-based platform facilitating CI/CD deployments, both on premises and on a multi-cloud infrastructure including AWS and GCP.
• Maintain an understanding of cloud-native architectures and familiarity with implementations involving service discovery, circuit breakers, client-side load balancing, and other architectural patterns related to elastic infrastructure.
• Participate in and help create a company culture that attracts, retains, and coaches other technical leaders.
• Provide specific technology expertise to help drive innovation and identify emerging technologies to create leading-edge banking products.
• Manage the overall technology budget for the country.
• Manage overall responsibility of KPIs, delivery plans, and change management across all technology functions.
• Work with the leadership team to set and achieve business objectives and maintain excellent internal and external relationships.

Position Requirements

• Degree in a technology-related discipline or equivalent work experience, with a strong understanding of business.
• At least 10 years of experience in a fast-paced technology company.
• Prior experience in building, releasing, and operating systems from development to production.
• Proven experience building technology teams with a reputation as an industry thought leader able to attract talent effectively.
• Previous experience in a start-up environment, product software development, or as a co-founder of a technology company is considered a bonus.
• Excellent communication skills with a high level of emotional and intellectual intelligence combined with an understanding of industry trends.
• Ability to build strong working relationships with different types of external partners and clients.

Embedded within the executive leadership team reporting to the Chief Operating Officer, the Chief Technology Officer executes the full software development cycle, managing development, quality assurance, maintenance, and infrastructure teams to drive the company's strategic goals through product delivery, governance, and regulatory compliance. Working closely with UX/UI designers, project managers, operations, and Product User Groups, this role coordinates the development and release pipeline for enterprise software solutions, elevating product quality and ensuring all customer and regulatory requirements are met.

Core Responsibilities

• Support and refine the current product roadmap, including setting timeframes and driving to release, and develop plans for new products and enhancements.
• Direct the full software development cycle and establish, refine, and supervise the software development process, setting short-term objectives and assessing progress as defined by the selected software development methodology.
• Manage activities so that products are developed on schedule, at maximum efficiency, and within quality standards and cost objectives that meet market demands.
• Promote the achievement of high-quality products through an extensive and efficient quality assurance process.
• Integrate review and quality testing in the development cycle to ensure efficiency, avoid repeated errors, and ensure all requirements are appropriately addressed.
• Ensure that products and enhancements provide optimum solutions consistent with customer needs and improve workflow and usage experience.
• Help direct product and enhancement requirements gathering for software, platform, and web-based solutions, including workflow, wireframes, mockups, and prototypes.
• Collaborate with designers (UX/UI), project managers, operations, and Product User Groups to achieve high-quality and useful products.
• Review and approve proposed development releases and manage the release process.
• Present new releases and plans highlighting new product enhancements to existing customers, potential clients, and business partners.
• Identify technology trends and evolving social behavior that may support or impede the success of the business.
• Evaluate and identify appropriate technology platforms for delivering the company's services.
• Establish a governance process that meets government, partner, and company expectations for customer information privacy and other regulatory compliance.

Experience & Qualifications

• BS or BA in Computer Science, Engineering, or related major, or equivalent combination of education and experience; graduate degree is a plus.
• Minimum of 15 years of professional experience, with at least 10 years managing tech teams.
• Development experience with enterprise software solutions deployed to customers and clients.
• Demonstrated ability to envision and architect web-based services and SaaS that meet consumer needs or solve business problems.
• Extensive experience with Oracle, Microsoft, and other system tools including C#, .NET, and SQL.
• Strong knowledge of information security vulnerabilities, disaster recovery, and risk management.
• Familiarity with consumer privacy and payments industry compliance requirements.
• Keen business acumen and proven executive management abilities.
• Ability to discern user requirements and develop specifications.

Reporting to executive leadership, the Chief Technology Officer creates and communicates a multi-year technology strategy that unites technology and business teams, overseeing application development roadmap evolution and recruiting and developing a high-performing team within a complex, high-scale online B2C environment. Partnering with peer executives and business units, this role executes technology direction across teams of 150 to 250+ people with a budget of $25 million or more, enabling competitive advantage through emerging technologies and quantitative success metrics.

Key Responsibilities

• Develop a clear roadmap for application development technology evolution, effectively balancing the needs for reliability, cost efficiency, time-to-market, and innovation.
• Ensure alignment of all organizations on trade-off decisions as well as the risks and expected benefits associated with those decisions.
• Identify, evaluate, and select new and emerging technologies that can be assimilated to significantly improve competitiveness and develop synergies across the enterprise to improve reusability of software across all business channels.
• Recruit, motivate, and develop a high-performing team and implement a management system that is customer-focused, encourages creativity, drives performance, and effectively develops and rewards key performers.
• Develop and communicate a multi-year technology strategy that unites technology and business teams towards a vision for the future.
• Develop, measure, and publish quantitative success metrics for the technology organizations.
• Ensure that peer executives understand and buy into overall technology direction and that goals properly align with and support corporate goals.

Qualifications & Experience

• College degree in Computer Science, Engineering, or a related major.
• MBA or similar advanced degree is advantageous.
• 15+ years of progressive application development experience in an online company with complex transactions or where technology is a mission-critical and high-scale component of the business.
• Solid technical architecture experience.
• Product development experience.
• Track record in Agile development practices.
• Strategic thinking with strong technical knowledge.
• Ability to leverage business opportunities by implementing current and emerging technologies.
• Track record of senior management progression and proven ability to perform at senior management level.

Sitting at the intersection of technical product leadership and machine learning innovation, the Chief Technology Officer creates the product vision and roadmap, building the market-facing interface and ML platform while designing data pipelines, APIs, and views for financial and operations systems. Operating across engineering, product, and data disciplines within an early-stage start-up, this role elevates the customer experience by optimizing for new users and early growth markets while synthesizing product requirements into executable, data-driven roadmaps.

Duties

• Actively build the product vision and lead the execution and roadmap of that vision.
• Design and build the market-facing interface.
• Develop views for financial and operations systems.
• Optimize the site for first-touch visitors, especially in early growth markets.
• Improve areas that especially impact new users, such as account setup and invitation flow.
• Think from a customer's perspective on how to remove product and process roadblocks.
• Generate ideas for analysis to shape future projects.
• Develop an in-depth understanding of user segments, target audiences, their needs, and key drivers throughout the customer lifecycle.
• Develop the ML platform and supporting systems.

Skills & Qualifications

• Senior-level technical, analytical, and product background.
• 2+ years of experience leading cross-functional engineering projects.
• Experience leading software engineering projects from start to finish, synthesizing product requirements into executable roadmaps, and streamlining complexity into neatly scoped chunks of work.
• Deep experience with Python, Vue, and PostgreSQL.
• Experience designing and deploying scalable ML systems.
• Experience building data pipelines and APIs.
• Ability to set up developer workflows and build systems.
• Ability to prioritize automated test coverage as the product evolves.
• Excellent written communication skills for sharing product and technical ideas.