Functions for Credit Controller:

• Manage the AR ledger for the UK business including performing all normal sales ledger and credit control duties
• Chasing invoices via phone and email in a timely manner
• Run credit reports for new and existing customers as required and provide guidance on credit terms to Sales and Operations teams
• Reconciliation of accounts and cash allocation
• Prepare and provide ad hoc reports on the status of assigned accounts
• Liaise with Sales and Operations teams to improve communication with Finance and develop better control framework
• Dealing with disputes/query resolution
• Negotiate payment terms with customers
• Manage and mitigate credit risk by developing new and existing credit control policies to bring them up to date
• Liaising with internal/external management
• Running weekly aged debt reports
• Setting credit limits with customers and carrying out financial checks on customers
• Car owner preferred

Requirements for Credit Controller:

• Minimum 1 years experience in a similar role, preferably in a business with international operations
• Good GCSE's (especially Maths and English)
• Exceptional attention to detail
• Experience with Excel and ERP Systems
• Solid understanding of double entry accounting
• Good organisational and communication skills
• Flexible and comfortable with working in a small, dynamic team

Roles of Credit Controller:

• Management of sales ledger collections process
• Communication of outstanding debt to customers and internal contract managers
• Timely and effective collection of all debts/customer payments
• Chasing debt via phone, email and letters
• Resolving queries both internally and externally surrounding outstanding invoices
• Communication of outstanding debt to customers and internal contract managers
• Posting and allocating cash receipts to accounting system
• Reconciling receipts/payments to the bank account
• Process approved customer credit notes when required.

Knowledge, Skills and Abilities of Credit Controller:

• Previous credit control experience
• Previous experience of significantly reducing ledgers
• Knowledge of builder valuations
• Knowledge of various cash collection methods
• Ability to work to deadlines and prioritise workload
• Excellent communication skills
• Working knowledge of excel is essential

Credit Controller Roles and Duties:

• To manage a portfolio of existing and new customers for the purpose of controlling, reducing and maintaining debt
• Production of Monthly reports and journals for authorisation
• Cash allocation from Statements
• Generating and Sending Invoices
• Exporting data from systems to Excel for data manipulation and Additional Data Analysis
• Achieve high volumes of daily credit control, documenting call activity - promised payments - instalments
• Log customer disputes, ensuring the level of detail is sufficient for analysing root cause issues
• Achieve high level collection results for nominated accounts reducing and then maintaining aged debt position
• To provide speedy solutions for document requests
• Releasing orders in line with credit policy and updating list daily for stream stakeholders

Credit Controller Qualifications and Requirements:

• Demonstrable experience in a credit control and accounts environment
• Microsoft Office skills namely Excel (Vlookups / Pivot Tables)
• Ability to communicate with customers and staff at all levels of the organisation (essential) with excellent telephone manner
• To have negotiation skills in relation to credit control
• Experience of using accounting softwares such as SAP or other relevant softwares
• Institute of Credit Management member
• A proactive personality with an ability to take ownership of processes
• AAT Qualification

Credit Controller Details and Responsibilities:

• Owning the end to end process for timely collection of customer debt and invoicing processes
• Raising invoices and credit notes
• Posting customer receipts including direct debits
• Sending customer reminders and statements
• Managing and reviewing customer accounts on hold to mitigate risk
• Resolving customer queries
• Cash flow forecasting and reporting on debt position to senior management
• Improving credit control and accounts receivable processes
• Working closely with operational teams to minimise debt and mitigate risk

Credit Controller Minimum Qualifications:

• Experienced Credit Controller
• Demonstrable experience of managing a high volume and high value customer base
• Proven experience in effective credit control and accounts receivable processes
• Knowledge of double-entry bookkeeping and cash book
• Experience in accounting software, CRM systems and Microsoft Excel
• Excellent relationship builder with customers and customer service driven

Credit Controller Accountabilities:

• On a daily basis, making high volume telephone calls to customers to facilitate payments with the aim of reducing debt and average debtor days
• Sales ledger/Accounts receivable raising invoices, posting to client ledgers
• Working with the finance team to escalate issues when payments have not been made
• The creation of electronic communication with clients and customers to confirm agreements and actions
• The auctioning of letters within the system as required to chase payment
• Person Specification

Credit Controller Qualifications & Experience:

• Credit Control & Sales Ledger/Accounts Receivable experience is a must
• Understanding of Credit Control processes and procedures
• Driven and keen to progress
• Relationship building and knowing your clients
• Focused on achieving targets
• Able to work in a high volume area
• Accuracy and attention to detail when record keeping
• Well developed numeracy skills

Responsibilities of Credit Controller:

• Ensure timely collection of all debts and payments
• Maintain regular and consistent contact with debtors and to collaborate closely with internal functions
• Negotiate payment schedules, where necessary, and encourage early settlement of outstanding debt.
• Review outstanding debts; recommend the write-off of small and/or bad debts and make provisions for handling doubtful debts.
• Administer and maintain ageing profile, ensuring collection targets are successfully achieved.
• Reconcile nominated client accounts and maintain accuracy of client account balances
• Ensure reporting requirements on nominated client accounts are adhered to.
• Review held orders and releases, within agreed service level agreements (SLA’s) and operated specified ‘stop’ and ‘release’ activities on client accounts in line with the client purchase order (PO) policy.

Requirements and Qualifications of Credit Controller:

• Fully conversant with Microsoft Office suite (Outlook, Excel and Word)
• Ability to assume responsibility for assignments and to perform them in accordance with minimal supervision
• Ability to build and establish cooperative working relationships both internally and externally
• Experience of preparation and development of monthly reports

Credit Controller Details:

• Work towards targets to reduce the aged debt value through continuous debt collecting methods
• Build and maintain strong relationships with customers
• Liaise with other members of the Finance, Sales and Operations teams to resolve issues
• Support the cash forecasting process by advising on expected receipts
• Report on debt positions on a weekly basis

Credit Controller Skills and Abilities:

• Excellent written and verbal communication skills
• To be friendly and approachable
• The ability to prioritise workloads, work to deadlines, and manage your time efficiently
• Strong numerical skills, and a high degree of accuracy with data
• Solid Excel skills (you’ll know a VLOOKUP from a SUMIF)
• Previous experience with, and knowledge of, Sage
• Previous experience with, and knowledge of, Salesforce
• You have a dog (which you’d be welcome to bring into the office, as and when you choose to go in)
• You’re passionate and knowledgeable about climate change, sustainability and/or the EV industry

Credit Controller Tasks:

• Be able to manage your own ledger of accounts, planning calls/emails and using your experience and judgement in managing the effective collection of monies owed to the company
• Using an Aged Debtor of your accounts, follow a structured process to proactively contact customers both just before payment is due (to encourage payment on time), and also when payments are overdue
• When calling/emailing, build a rapport and develop a good working relationship with the customer and be able to determine the level of formality the customer prefers
• Prior to each call, prepare using Chorus / Excel to identify when payments are due / overdue and research previous payment history / notes from recent calls. After the call, diarise future calls / actions on the system
• Use judgement based on experience and the customer’s track record to avoid bad debts and be firm when relevant. Liaise with Supervisor regarding possibility of payment plans if necessary
• Follow specified process after agreed deadlines have been missed, or payment has not been made without a reasonable reason, putting the account on stop as necessary. Then pass the account to the Supervisor if the subsequent phone calls/emails do not result in payment
• Alert Supervisor to customers who seem to be in financial difficulty as soon as this becomes apparent
• Logging on to the banking system, and prepare and distribute receipt posting to the team
• Posting and applying payments received to the correct accounts and invoices
• Reconciling unallocated payments to remittances received
• Posting Cash Book receipts when necessary
• Bank Account Reconciliation to the sales ledger
• Banking Cheques received at our local branch
• Develop good working relationships with all relevant internal departments such as Sales, Credit Risk, and Customer Care. Liaise closely regarding any invoice queries e.g. price, returns, especially if the query is delaying payment
• Manage ‘Old balances’ and ensure queries and issues are followed through using Lotus Notes and Liaising with Sales and Customer Care
• Demonstrate a strong awareness of and commitment to Ethics and Compliance and the DCC Group Code of Conduct.
• To support other team members as and when required

Credit Controller Requiremetns:

• Excellent attention to detail and numeracy with the ability to be efficient and accurate
• Good communication skills at all levels, must have a track record of being willing / able to challenge, where appropriate, in a non-confrontational way
• Computer literate with a good working knowledge of Excel, Outlook and Word
• A working style of being highly organised and focused
• Experience in a similar role
• Experience of working in the printer consumables/IT sector

Credit Controller Accountabilities:

• Work to collection schedules prepared by the Management Accountant which prioritise old and large invoices, to improve lock-up days.
• Contacting clients by telephone and e-mail to establish the reasons for non-payment, recording the conversations on Dynamics, keeping account managers informed as to progress
• Completing vendor registration forms (on paper or on line) as required within 48 hours of receipt
• Uploading invoices to vendor platforms within 48 hours of receipt
• Responding to queries in personal or shared Email inboxes
• Sending out monthly statements and copy invoices to clients
• Liaising with account managers to resolve disputes, request credit notes, etc.
• Preparing tax residence certificates for overseas clients
• Liaising with debt collection agencies
• Preparing schedules of bad debts to be written off, obtaining appropriate authorisation and passing to the finance administrators to action
• Processing refunds of overpayments
• Preparing and distributing debt reports every two weeks to account managers
• Will take advantage of learning opportunities to meet needs of current job
• Promptly and efficiently completes work assignments
• Strives for high standards of delivery to clients

Credit Controller Qualifications and Requirements:

• A strong understanding of processes needed to undertake the role successfully
• Will keep up to date with business trends / changes in the law that will impact their role
• Good understanding how immediate team interact with other teams to deliver results
• Demonstrates a basic understanding of the general environment in which TMF Group operates
• Understand and apply TMF’s code of conduct and values
• Has a full understanding on the day to day activities required to maintain client statutory records
• Has a basic understanding of TMF Group’s business line structure
• Provides guidance on basic tasks to colleagues in immediate team where possible
• Manages personal workload effectively
• Regularly manages expectations of more senior colleagues
• Understands own motivation and personal impact in optimizing personal and team performance
• Responds to and anticipates client needs in a timely and professional manner
• Listens actively, considers people’s concerns or feedback and adjusts own behavior in a productive way
• Communicates information in a clear and concise manner (verbal and written work) to both internal and external stakeholders
• GCSEs including English and Maths or equivalent
• Some relevant experience in a similar role
• Expertise in all MS Office packages (Word, PowerPoint, Excel, Outlook)
• Fluent in both written and spoken English
• AAT qualified or above an advantage
• Experience of Dynamics AX and advantage

Credit Controller Roles and Responsibilities:

• Manage client ledgers following up debtor balances
• Evaluate and consider where improvements can be made to current processes for debtors
• Ensure that debts are paid in a timely manner
• Liaise with clients, including making recommendations on recovery actions
• Liaise with Enforcement Agents and Solicitors
• Create solutions for individual situations such as payment plans
• Identify any discrepancies with invoices
• Statement reconciliations
• Assist with all aspects of payment allocation
• Maintain accurate records ensuring payment history and contact data is up to date
• Manage the collection of statistics so that performance can be monitored

Credit Controller Qualifications and Requirements:

• Previous experience of credit control and debt reduction
• Good communication skills with excellent telephone manner
• Strong attention to detail
• SAGE knowledge is essential
• IT literate and proficient in Office 365: Microsoft Excel, Word and Outlook

Credit Controller Duties:

• Be able to manage your own ledger of accounts, planning calls/emails and using your experience and judgement in managing the effective collection of monies owed to the company
• Using an Aged Debtor of your accounts, follow a structured process to proactively contact customers both just before payment is due (to encourage payment on time), and also when payments are overdue
• When calling/emailing, build a rapport and develop a good working relationship with the customer and be able to determine the level of formality the customer prefers
• Prior to each call, prepare using Chorus / Excel to identify when payments are due / overdue and research previous payment history / notes from recent calls. After the call, diarise future calls / actions on the system
• Use judgement based on experience and the customer's track record to avoid bad debts and be firm when relevant. Liaise with Supervisor regarding possibility of payment plans if necessary
• Follow specified process after agreed deadlines have been missed, or payment has not been made without a reasonable reason, putting the account on stop as necessary. Then pass the account to the Supervisor if the subsequent phone calls/emails do not result in payment
• Alert Supervisor to customers who seem to be in financial difficulty as soon as this becomes apparent
• Sales Ledger Maintenance Including (but not limited to);
• Logging on to the banking system, and prepare and distribute receipt posting to the team
• Posting and applying payments received to the correct accounts and invoices
• Reconciling unallocated payments to remittances received
• Posting Cash Book receipts when necessary
• Bank Account Reconciliation to the sales ledger
• Banking Cheques received at our local branch
• Develop good working relationships with all relevant internal departments such as Sales, Credit Risk, and Customer Care. Liaise closely regarding any invoice queries e.g. price, returns, especially if the query is delaying payment

Credit Controller Education and Experience:

• Manage 'Old balances' and ensure queries and issues are followed through using Lotus Notes and Liaising with Sales and Customer Care
• Demonstrate strong awareness of and commitment to Ethics and Compliance and the DCC Group Code of Conduct.
• Excellent attention to detail and numeracy with the ability to be efficient and accurate
• Good communication skills at all levels, must have a track record of being willing / able to challenge, where appropriate, in a non-confrontational way
• Computer literate with a good working knowledge of Excel, Outlook and Word
• A working style of being highly organised and focused
• Experience in a similar role
• Experience of working in the printer consumables/IT sector

Credit Controller Roles and Responsibilities:

• Ensure outstanding debts are paid in a timely manner
• Process refunds
• Maintain contact with customers via email and phone
• Resolve any customer queries
• Review all customer credit limits and monitor credit ratings
• Processing of any credit card payments
• Provide the Accounts Supervisor with monthly reporting
• Support and cover other members of the Finance Team as required

Credit Controller Qualifications and Requirements:

• Outstanding written and verbal communication skills
• Excellent IT Skills (Excel and Word)
• Focused on customer service skills
• Enthusiastic in achieving results
• Ability to prioritise

Credit Controller Functions:

• Management of sales ledger collections process
• Communication of outstanding debt to customers and internal contract managers
• Timely and effective collection of all debts/customer payments
• Chasing debt via phone, email and letters
• Resolving queries both internally and externally surrounding outstanding invoices
• Communication of outstanding debt to customers and internal contract managers
• Posting and allocating cash receipts to accounting system
• Reconciling receipts/payments to the bank account
• Process approved customer credit notes when required.

Credit Controller Knowledge, Skills and Abilities:

• Previous credit control experience
• Previous experience of significantly reducing ledgers
• Knowledge of builder valuations
• Knowledge of various cash collection methods
• Ability to work to deadlines and prioritise workload
• Excellent communication skills
• Working knowledge of excel is essential

Sales & Credit Controller Duties:

• Manage high-level debt collection, customer receipting, statement reconciliations and other transactional finance responsibilities within a scheduled timeframe
• Maintain and develop existing credit control procedures to continuously improve efficiency and effectivity
• Responsible for risk mitigation - ensuring credit checks are carried out for potential clients, using experience and initiative to determine and evaluate potential risk
• Provide proactive support to the EU businesses, collation and analysis of reports, resolving queries through liaison with internal and external customers and ensuring compliance with process controls and maximising cash collection
• Supervise the Credit Control & Sales Ledger Team, measure and improve team performance through the use of KPI’s. Be their first point of call for all work related queries
• Support staff training and development through completion of staff appraisals and provide general day to day support for employee needs

Sales & Credit Controller Education and Experience:

• Mathematics at GCSE Grade A-C or equivalent
• Ideally AAT qualified, or a Member of Chartered Institute of Credit Management (or equivalent)
• An in depth of knowledge of Sales Ledger and Credit Control function gained through experience
• Good technical knowledge of client invoicing and payment terms
• Experience leading or supervising a small team
• Experience of working in a high volume multi-currency services business would be desirable
• Strong customer service ethos