CREDIT CONTROLLER SKILLS, EXPERIENCE, AND JOB REQUIREMENTS
Published: September 16, 2024 - The Credit Controller specializes in performing fee debt recovery, including issuing chase letters, making phone calls, and closely monitoring debtor levels to ensure compliance with the Consumer Credit Act. Proficient in maintaining fee ledgers, managing new records, and overseeing all related administrative tasks, as well as preparing and distributing fee invoices. This role is responsible for the financial assistance grant process, month-end procedures, and the preparation of reports and reconciliations to support accurate financial management and reporting.
Essential Hard and Soft Skills for a Standout Credit Controller Resume
- Financial analysis
- Credit risk assessment
- Accounts receivable management
- Debt recovery techniques
- Proficiency in accounting software
- Legal compliance knowledge
- Data analysis
- Forecasting and budgeting
- Report writing
- Advanced Excel skills.
- Negotiation
- Communication
- Problem-solving
- Attention to detail
- Time management
- Decision-making
- Customer service
- Adaptability
- Teamwork
- Stress management.
Summary of Credit Controller Knowledge and Qualifications on Resume
1. BA in Accounting with 2 years of Experience
- Excellent time management and organizational skills
- Excellent interpersonal skills with the ability to build relationships
- Professional manner with a strong command of the English language
- Ability to work without supervision
- Ability to use own initiative and solve problems
- A keen eye for accuracy and attention to detail with a methodical approach
- Ability to prioritize workload, multitask, and deliver to deadlines
- Strong Microsoft Office Skills particularly Excel
- Strong problem-solving and decision-making skills
- Strong communication skills and highly adaptable in a changing and dynamic environment
2. BS in Finance with 3 years of Experience
- Strong Excel and numerical skills.
- Excellent attention to detail.
- Excellent organizational skills.
- Dynamic and driven and uses initiative.
- Ability to effectively manage own workload.
- Ability to communicate effectively with people at all levels.
- Ability to work independently and as part of a team.
- Personable and confident, able to build relationships with partners/ key stakeholders.
- Highly developed personal communication skills, both written and oral
- Ability to multi-task and effectively manage own workload, prioritizing effectively and consistently meet deadlines
- Excellent analytical skills with proven attention to detail
3. BS in Business Administration with 4 years of experience
- Experience working with a Credit Control function, preferably within a similar industry
- A strong track record of achieving and exceeding targeted business KPIs, including achievement of high-volume transactional work
- Highly number with the ability to process financial data quickly
- Experience in dealing with customers directly and communicating in a clear, concise and professional manner
- Excellent interpersonal, communication, and influencing skills
- Ability to work autonomously and as part of a wider team
- Strong track record of achieving and exceeding targeted objectives
- Good MS Excel knowledge is beneficial for this position
- Excellent system skills
- Excellent communication skills (both written and verbal)
- High attention to detail
- Professional business conduct in person, on the telephone and in written communication.
4. BA in Economics with 3 years of experience
- Excellent communication and interpersonal skills
- Good numeracy skills
- Strong Microsoft Excel skills
- Experience with ERP systems, ideally Microsoft Dynamics
- Ability to work individually or as part of a team
- Ability to adhere to strict deadlines
- Demonstrates a clear commitment to the team approach exchanging ideas and providing support to colleagues
- Highly organized and methodical
- Experience with data analysis and reporting
- Experience participating in projects
- Ability to build excellent rapport with both internal and external international stakeholders.
- Strong problem-solving and negotiation skills.
5. BS in Business Analytics with 4 years of experience
- Excellent and strong communication skills.
- Ability to work well within a team or individually.
- Ability to take ownership of work and adhere to collection targets under pressure.
- Determined character with the ability to take tasks to completion
- Ability to think methodically and think outside the box.
- Great attention to detail.
- Ability to prioritize workload.
- Experience in Credit Control.
- Experience in communicating with Clients.
- Experience in using accounting packages ideally Sage 50.
- Experience in meeting deadlines.
- Experience in contributing to process improvements.
- Experience with Microsoft Office packages, ie Excel/Outlook
6. BA in Management with 5 years of experience
- Experience with performance of fee debt recovery processes including issuing chase letters and phone calls, monitoring debtor levels individually and in total.
- Experience in working with parents to devise flexible and achievable payment plans that are compliant with the Consumer Credit Act.
- Experience in monitoring and enforcement of payment plans.
- Experience in maintaining the fee ledger including the creation of new pupil/parent records, logging leavers and dealing with all associated ledger/admin work.
- Experience with the preparation and distribution of fee invoices and all associated administration.
- Experience with responsibility for financial assistance grant application processes and allocation of awards.
- Experience with completion of month-end procedures including monthly reporting of fee debtors for inclusion in the management accounts.
- Experience with Monthly reconciliation of the fees ledger.
- Experience with the preparation of bad and doubtful debt provision calculations and relevant adjustments.
- Consistently demonstrate personal drive and accountability for great performance and results in delivery
7. BS in Financial Management with 6 years of experience
- Experience with management and development of Finance Apprentice, including completion of 121s, the setting of objectives and the completion of regular annual appraisals.
- Experience in overseeing the preparation and submission of direct debit collections.
- Experience in printing daily reports from banking systems and recording returned and canceled DD’s onto fees packages, and processing relevant documentation for parents
- Experience with coordination of files and information to be sent to solicitors for debt collection, record keeping of all correspondence with such agencies, and updating fee ledger records to reflect the action taken.
- Experience with the application of interest and late payment charges to accounts.
- Experience in overseeing the termly administration of the Free Early Education Entitlement.
- Experience in managing the annual bursary process.
- Experience in overseeing the administration of fees in advance schemes and related journals.
- Experience in assisting the finance team with any reporting or other requirements
- Experience in managing internal and external stakeholders at different levels
8. BA in Statistics with 4 years of experience
- Excellent communication skills to persuade customers to pay on time and liaise with internal teams
- Methodical, attention to detail and accuracy
- Excellent organizational skills
- A good understanding of IT systems (Microsoft Dynamics would be an advantage) in order to effectively carry out this role.
- Proven experience in credit control and handling trade credit insurance claims
- Attention to detail and great organization skills
- Be highly skilled in prioritizing tasks
- Strong negotiator across all levels considering client and business constraints
- High Level of IT literacy
- Experience in working on the phone and speaking to clients/customers
- Proficient in Microsoft Word and Excel
9. BS in Risk Management with 3 years of experience
- Good working knowledge of the following Microsoft products Word, Excel and Outlook
- Working knowledge of database software
- Able to prioritize, manage time effectively and meet deadlines
- High level of systems awareness and controls
- Excellent interpersonal skills
- High level of professionalism with a reliable, positive attitude
- Able to understand the overall objectives of the company
- Excellent written and verbal communication skills
- Strong telephone communication techniques
- Fluency in written and spoken English