WHAT IS A CREDIT CONTROLLER ?
Updated: Jan 15, 2025 - As a Credit Controller, this role serves as a functional in-country specialist, offering on-ground assistance to the offshore team by maintaining critical knowledge continuity and resolving operational issues hands-on. The incumbent adeptly manages crucial internal and external stakeholder relationships within the assigned region, contributing to the identification and promotion of a culture of continuous improvement (CI). Additionally, they provide support to the Shared Services leadership team in aligning with business strategic imperatives.
Need-to-Know Overview of a Credit Controller
1. Credit Controller Roles and Responsibilities
- Assist Accounts Receivable Specialist and Global Process Lead on implementing the strategic direction for the credit function
- Provide advice on specific in region nuances requiring further consideration
- Manage key internal and external stakeholders
- Liaise with sales leads to review monthly payment performance report and implement identified improvements
- Reporting for credit control
- Review and provide commentary on month end reports
- Oversee collections and customer statement reconciliations
- Manage Export and Domestic collection activities and customer statement reconciliations
- Prepare supporting material for approval of write-offs and bad debts
- Provide remittances to offshore team for cash allocation
- Manage customer profile reviews and credit limits
2. Credit Controller Qualifications and Experience
- Claims management
- Present functional updates to internal stakeholders when required
- Ensure all authority levels are adhered to and comply with external and internal audit procedures
- If required visit customers to resolve any issues in trading relationship
- Ensure processes comply with approved business procedures, credit policy and corporate governance requirements.
- Liaise with auditors as required.
- Administrative work associated with function
- Significant experience managing credit control in a FMCG environment
- Management of credit risk
- Demonstrated experience in effectively managing change
- Experience in a continuous improvement environment demonstrating a positive approach
- ERP system experience
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Editorial operations are managed by Thanh Huyen, Managing Editor, with research direction and final oversight by Lam Nguyen, Founder & Editorial Lead. Content is periodically reviewed to reflect observable labor market changes.