• Chase debt by telephone and email with the aim of reducing debtor days
• Ensure that payments are allocated correctly, and accounts fully reconciled
• Investigate and resolve queries relating to non-payment of invoices and unallocated cash
• Liaise with other areas of the business, particularly Wholesale to resolve outstanding queries
• Consider and articulate the impacts of risk relating to credit limits and insurance cover breaches
• Reviewing and managing customer credit limits in line with shipping requirements
• Build strong and credible working relationships with customers, peers, and senior stakeholders
• Work to agreed collections targets in line with the overall team deliverable
• Assist with other ad-hoc Credit Control tasks
• Initiating collection activities by contacting customers, this includes resolving any customer queries and requests
• Processing credit notes, credit card payments, and refund requests
• Applying cash and researching cash application issues

Skills: Debt Collection, Account Reconciliation, Query Resolution, Stakeholder Liaison, Risk Management, Credit Limit Management, Relationship Building, Collections and Cash Application

• Daily manage and update customers' accounts
• Daily cashier tasks to be completed by recording new receipts via posting & allocating
• Allocating the weekly card receipts to ensure the cash sales are kept in good order
• Maintaining finance plans with new invoices/receipts along with conducting daily/weekly/monthly reconciliations to customer statements and external floorplans
• Reviewing External Dealer (customer) floorplan/credit limits to ensure new invoices are processed within the customer credit terms
• Solve customers' queries and disputes in a timely and efficient manner through to resolution
• Follow up with customers on full payment dates
• Chase outstanding debt and propose actions to be taken to recover debt
• Following a chasing cycle process under the Companies Credit Control Policy
• Manage Aged Debtor's weekly report within individual sections of the ledger
• Reconcile customers' and intercompany ledger accounts
• Setting up new/maintaining customer accounts (customer master data) on the financial systems

Skills: Account Management, Cash Handling, Financial Allocation, Reconciliation, Credit Control, Dispute Resolution, Debt Collection, Ledger Management

• Issue monthly statements of accounts within sections of the ledger
• Raise and process invoices, credit notes and warranty claims including coding onto the financial systems
• Liaise internally with various departments/ areas to solve issues and queries
• Provide holiday cover to other Accounts Receivable members
• Achieve monthly cash collection targets on ASO/Vehicles/Engineering & Licensing debtors within DSO KPI's
• Process external floorplan financing from daily delivery books
• Prepare and process the monthly direct Debit Payment Runs
• Process the daily finance reports from external floorplans regarding appropriations and update the internal finance plans within agreed internal/external SLA's from Vehicle Order Confirmation through to Final Sales invoice - Post Goods Issue (PGI) dispatched vehicle.
• Assist with external finance audit testing & internal audit checks/controls are adhered to.
• Assist with the Lotus Cars USA (LCU) AR ledger account
• Sending monthly customer statements
• Maintaining current collection data and notes in the Finance system
• Assisting in the review of the accounts receivable (A/R) aging reports and resolution of issues

Skills: Statement Issuance, Invoice Processing, Internal Liaison, Coverage Support, Cash Collection Targets, Floorplan Financing, Direct Debit Processing, Audit Assistance

• Liaise with various internal teams to obtain key data in order for Final Demand/Default Notice can be sent
• Establish and maintain local relationships and processes with debt collection law firms, including regular review meetings
• Co-ordinate important legal documentation and activity, such as witness statements, statements of truth, hearing attendance, compilation of important documents for the courts
• Provide periodic statistics relating to debt recovery performance for the most complex debt balances, and any other aged debt KPIs, and legal costs.
• Submit ideas for decision-making/recommendations around debt recovery processes to help the business collect debt in an efficient manner.
• Support regional centres where Customers have issued claims against IWG ensuring that any amounts owed to IWG are counter-claimed for
• Entering A/R month-end journal entries
• Sorting and distributing monthly financial reports
• Chasing debts by telephone and email at regular specified times and recording progress. 
• Debts may be due from brokers or directly insured customers from a range of international locations and currencies.
• Working closely with underwriters to resolve issues surrounding unallocated payments and also in conjunction with other members of the team.
• Providing weekly summary reports on key credit control indicators and updates on old debts.
• Providing assistance to other credit control teams or companies

Skills: Debt Recovery Management, Legal Documentation Coordination, Performance Reporting, Process Improvement, Customer Claims Management, Financial Reporting, Debt Collection, Stakeholder Collaboration

• Chase outstanding debts by telephone and e-mail on a regular basis
• Monitor and ensure regular follow-up on outstanding disputes
• Ensure that required reporting is made available to the business supporting full transparency on all credit and receivables matters
• Support customers by being the primary point of contact
• Support close cooperation with GSC (Global Service Center)
• Ensure adherence to credit policy
• Oversee Credit application requests to GSC and ensure new accounts are set up in a timely manner, ensuring agreements & authorizations are in place & attached to master data in FACT
• Conduct customer visits if the customer collection performance requires
• Ensure all relevant information from customer interaction is captured timely and completely in the collection workflow system
• Demonstrate professional behaviors and working relationships with all internal and external customers.
• Actively seek to take ownership and drive own development with the support of colleagues, Manager and any other resources available.
• Complete any ah-hoc duties requested by the Credit Control Manager based on business requirements.

Skills: Debt Collection, Dispute Resolution, Reporting and Transparency, Customer Support, Credit Policy Adherence, Account Management, Customer Relationship Management, Proactive Development

• Proactively manage customers’ accounts by telephone and email to ensure that cash is collected in a timely manner in line with the agreed credit terms
• Engage with customers to build strong relationships and partnerships utilizing excellent customer service skills
• Work with different areas of the business to drive query resolution on problem accounts
• Identify cash receipts for customers’ accounts and match these with remittance advise forms
• Log queries and work with the Billing team to seek resolutions to enable payment
• Work towards set targets
• Supply accurate updates on customers’ accounts
• Prepare accurate forecasts to report how will achieve weekly/monthly collection targets.
• Responsible for proactively resolving simple invoice queries at first point of contact.
• Take the lead on proactively resolving all invoice queries and where possible at the first point of contact.
• Adopt a continuous improvement approach, identify any opportunities for improvement and take ownership until completion.

Skills: Account Management, Customer Relationship Building, Cross-Functional Collaboration, Cash Reconciliation, Query Resolution, Target Achievement, Forecasting and Reporting, Continuous Improvement

• Responsible for a designated part of the Accounts Receivable Ledger, proactively collecting all amounts owed by the due dates using all appropriate collection methods, proactively targeting the biggest value accounts and escalating where appropriate. 
• Ensure that debt issues are escalated to internal and external senior management as appropriate.
• Dealing with approximately 50+ incoming and outgoing calls per day.
• Document by customer account all inbound and outbound customer contact.
• Record invoice queries, release and review accounts on hold and produce monthly Pre Stop list.
• Accurately record and notify invoice queries and ensure prompt resolution
• Produce and issue weekly query reports by branch.
• Identify accounts that require legal action.
• Work collectively with colleagues to meet departmental cash collection and aged debt Key Performance indicators (KPI's) and deadlines
• Attend debt review meetings as necessary and provide cover and support for other Credit Controllers in their absence.

Skills: Accounts Receivable Management, Collection Strategies, Communication Skills, Problem Resolution, Reporting and Documentation, Escalation and Coordination, Legal and Compliance Knowledge, Performance Tracking

• Contribute to the development of Credit Control operations within Accolade Wines, driving down aged debt and improving overall DSO figures
• Ensure that all accounts are reconciled and all queries are dealt with promptly and efficiently, including facilitating payment of overdue invoices
• Manage and ensure all customers outstanding debts are monitored and collected in accordance with authorised payment terms and targets
• Ensure that credit limits are adhered to and credit limit reviews are conducted 
• Monitor orders, ensuring credit status is strictly adhered to
• Support and contribute to the process of continuous improvement.
• Ensure that processes comply with Approved Business Processes, Credit Policy and Corporate Governance requirements.
• Produce reports and present results as scheduled.
• Review and release orders on credit hold in a timely manner and within cut-off times
• Obtaining invoice copies and locating proof of delivery
• Support other team members to cover absences 

Skills: Credit Control Management, Account Reconciliation, Debt Collection, Credit Limit Management, Order Monitoring, Process Improvement, Compliance and Reporting, Team Support

• Overseeing Accounts Receivables of the business unit.
• Using various sources of credit information to examine existing and potential accounts.
• Overseeing customer claim adjustments and making recommendations to management.
• Developing reports on the status of credit and collections and other operating statements for management.
• Managing caseload of files, contacting customers by telephone, letter and email
• Reporting problem cases to the Collections Manager
• Ensuring the profitability of Bibby through efficient and effective credit control of a portfolio of debtors
• Establishing and maintaining a professional and efficient relationship with the allocated portfolio of debtors
• Providing excellent standards of customer service
• Ensuring that all relevant legislation and procedures are adhered to and complied with
• Ensuring that security is maintained at all times within the systems operated by the company
• Ensuring the application of the strict Provisioning policy in all cases across a portfolio of debtors through efficient and effective Credit Control

Skills: Credit Management, Customer Relationship Management, Reporting and Analysis, Collections and Recovery, Compliance and Legislation, Problem-Solving, Communication Skills, Attention to Detail

• Chasing debts, phone calls (target 200 per week), letters, liaison with solicitors where required and internal business partners
• Build relationships with customers and internal business partners
• Proactively Monitor customer Credit Limits, with a rolling program of reviews
• Monitors customer balances, to ensure balances collected
• Review invoices in queries and develop a robust process to ensure issues are resolved and balances collected, including a program to collect any historic balances
• Work with the Treasury Manager to support the wider group on cash collection, to develop a Group approach to cash collection and management
• Develop a Group Credit Manual for a Group approach to cash collection and credit processes
• Working with existing and potential customers to investigate credit and collection matters and to foster good credit relationships between customers and the company.
• Analyzing, approving and collecting monies due on new or existing accounts or on accounts with difficult, complex problems.
• Maintaining records, cash processing and preparing related journal entries.
• Provides assistance to the accounting time to resolve any ad-hoc issues or projects.

Skills: Debt Collection, Relationship Building, Credit Management, Invoice Review and Resolution, Cash Collection Strategy, Credit Manual Development, Credit Analysis, Record Maintenance and Reporting

• Daily follow-up of customer requests (account details, supporting documents, gap analysis, etc...
• Daily monitoring of all arrears and documentation of all actions taken to collect them
• Weekly reporting on the balance of aging to key stakeholders
• Weekly preparation of credit notes (sales campaigns, customer reimbursements)
• Monthly calculation of allowance for doubtful accounts
• Monthly monitoring of all bad debts (legal actions, proposal for write-off)
• Monthly reconciliation of accounts receivable (customers, doubtful, accruals), justification and documentation
• Monthly analysis of credit balances of accounts receivable
• Ensure full compliance with credit management policy
• Ensure credit limits are not exceeded
• Update credit limits as necessary and ensure proper approval
• Monthly reporting of all active credit limits and submission for approval

Skills: Customer Account Management, Collections and Arrears Monitoring, Financial Reporting, Credit Analysis and Risk Management, Account Reconciliation, Credit Limit Management, Compliance Assurance, Documentation and Communication

• Clearing of all payments with corresponding receivables
• Weekly monitoring of all unallocated funds
• Ensure compliance with the Group's accounting principles
• Ensure compliance with the Minimum Control Framework (MCF) for all credit management activities
• Identify and proactively implement any solutions/improvements to internal procedures and controls to strengthen MCF compliance
• Manage the timely collection of payments from all customers ensuring accounts operate within both credit limit and payment terms
• Responsibility for day-to-day cash allocation for bank receipts
• Servicing of customers for copy invoices, statements and general queries
• Processing new account applications credit limit revisions
• Managing key customer accounts and their relationships
• Utilising third-party credit agency reports for risk assessment and debt management
• Involvement in weekly/monthly sales team meetings.
• Processing and resolving customer queries in a prompt timeline.

Skills: Payment Reconciliation, Fund Monitoring, Regulatory Compliance, Process Improvement, Credit Control, Cash Allocation, Customer Service, Risk Assessment

• Involvement in the month-end process by preparing monthly bad debt provisions and reports to management.
• Liaise with legal advisors regarding any litigation and liquidations
• Work as part of the Accounts Receivable (Customer Accounts) team to contribute to the delivery of a high-quality, customer-focused, invoicing and collection service.
• Process prime financial documents such as invoices, credit notes and refunds in accordance with Financial Regulations and agreed-documented procedures.
• Maintenance of financial records and files using the computerized sales ledger, spreadsheets and manual Systems as appropriate.
• Dealing with customers and staff by telephone and in person, including providing advice and support with people experiencing difficulties paying fees.
• Provide administrative support to key financial processes.
• Operate within Financial Regulations, using agreed procedures and ensuring compliance within the sphere of responsibility.
• Continuous risk assessment of existing accounts, reviewing credit limits and managing risk
• Collaborating with Credit Insurers to ensure maximum insurance cover on the customer portfolio
• Collaborating with the Commercial team and the Finance team based in the UK, Poland and with other colleagues in EMEA
• Exploring various types of securities with customers
• Ensure that debts are paid in a timely manner

Skills: Month-End Reporting, Legal Liaison, Accounts Receivable, Financial Document Processing, Record Maintenance, Customer Support, Administrative Support, Risk Management

• Responsibility for the timely and accurate processing of payments collected on their own ledger
• Collection of outstanding debts in accordance with the customer's payment terms and conditions whilst ensuring the relationship between the Company and Customer is maintained
• Following policies to ensure that an acceptable level of risk is maintained, payments are made on time, losses are kept to a minimum and arrears are economically and promptly collected
• Assisting with continuously improving existing processes and procedures
• Contributing to building a credit control team that is focused on the best interests of the Company and ensuring that overall departmental objectives are achieved
• Ensuring the accuracy of client details and invoices whilst assisting in the management of a ledger of 500+ accounts
• Issuing reminders and follow-up for payments, chasing overdue invoices via the telephone and email
• Processing credit card payments ensuring all credits on account are reviewed and actioned
• Keeping payment records up to date with clear and concise notes
• Providing weekly credit control reports, forecasting potential bad debts and partaking in the monthly debt review
• Chase and resolve aged and complex debts as well as escalate outstanding accounts for legal processes
• Liaise with other departments around the business to resolve queries and close invoices
• Sales ledger maintenance
• Create Monthly and Quarterly reporting

Skills: Payment Processing, Debt Collection, Risk Management, Process Improvement, Team Leadership, Ledger Management, Debt Resolution, Reporting and Forecasting

• Managing outsourced ledgers, calling companies in the name of the client, negotiating payment, dispute resolution and liaising with the client directly over outstanding debts.
• Credit control in a B2B, fast-paced but rewarding environment.
• Demonstrable strong, customer-focused negotiating skills to ensure positive cash flow
• Enter data accurately in spreadsheets, accountancy software, CRM’s etc.
• Allocation of receipts and Customer account reconciliations
• Produce regular reports to Clients
• Ongoing development of policy and procedures
• Setting up new clients in software to include field mapping, process setup and defining collection strategies etc.
• Daily contact via Email and telephone to customers
• Following internal processes to resolve issues
• Chasing overdue debt
• Updating systems and shared spreadsheets
• Taking payments over the phone from customers
• Taking customers calls

Skills: Debt Collection, Customer Negotiation, Data Entry Accuracy, Account Reconciliation, Reporting, Policy Development, System Configuration, Customer Communication

• Strong Google Docs, Google Sheets 
• Knowledge of SalesForce, BillingPlatform, Xero and/or Looker
• Demonstrable experience in credit control - having worked as a sole credit controller in a startup will be a bonus
• Very customer service orientated
• Comfortable with assisting in resolving billing queries
• Studying Finance/Accounting or a degree that requires high numeracy skill or equivalent work experience
• A self-starter who can work with minimal guidance
• Numerically strong with excellent commercial skills
• An understanding of financial contracts and fees
• A confident communicator, both verbally and in writing, who enjoys working with a wide range of people
• Ambitious and enthusiastic to develop a career in Credit/Finance at GoCardless

Qualifications: BA in Finance with 4 years of Experience

• Able to work under pressure and deal positively with difficult situations
• Has sensitivity and adopts a positive approach to problem-solving
• Financial and commercial awareness, good judgemental skills
• Good numeracy skills
• Very good organizational skills
• Excellent communicator
• Ability to build strong relationships with Customer Service.
• Ability to prioritize workloads in accordance with business needs.
• Experience in a credit control environment
• Excellent communication skills both written and verbal
• Good numeracy & analytical skills

Qualifications: BS in Accounting with 3 years of Experience

• Experience in business-to-business collections
• Strong communication skills and experience in interacting with both external customers and internal divisions
• Able to quickly adapt to changeable environments and work practices
• Be able to proactively build relationships with customers and departments
• Must be very organized and systematic in approach to work and able to follow policy and instruction
• Good MS Excel skills, inclusive of VLOOKUP, Pivot table, sorting and filters
• Fluency in English. Fluency in a European language is an advantage
• Exposure to a culturally diverse working environment
• Experience with Shared Service Centre 
• Experience in Credit control with Multinational organizations.

Qualifications: BA in Business Administration with 4 years of Experience

• Proficient in Microsoft Outlook and Excel
• Be process-driven with a desire to improve customer experience
• Be fluent in English and German
• Excellent communication & interpersonal skills (in all levels of business)
• Strong negotiating skills
• Able to negotiate assertively
• Strong organizational and time management skills
• Ability to identify risks
• Ability to work independently as well as in a team
• Proficient in Excel and knowledge of SAP

Qualifications: BS in Economics with 3 years of Experience

• Ability to manage customer relationships
• High attention to detail
• Experience in ensuring information is correctly processed. Checks work and corrects mistakes promptly
• Ability to cooperatively and productively with others from around the organization to achieve business goals
• Ability to help the business introduce changes to structures, processes, and products effectively and efficiently by focusing effort and commitment to making the change work
• Good sense of humor
• Knowledge of SAP
• Basic Finance knowledge
• Strong telephone communication skills
• Have the ABFA qualification to at least Foundation level
• Understanding of the litigation process relating to the insolvency and traditional recovery routes

Qualifications: BA in Financial Management with 4 years of Experience

• Experience minimum in Credit Control
• Experienced in Accounting for accounts receivable
• Attention to detail, application, open mind and excellent communication skills
• Familiar with computer PC spreadsheets and a word processing tool is a must
• Fluent in a second language like German or French
• International and especially European experience
• Ability to work on own initiative
• A good general standard of education
• Experience working within a Credit Control department
• Able to demonstrate a positive, engaging, hard-working approach and exhibit the company values of Innovation, Quality, Excellence, Respect and Trust
• Able to demonstrate a positive, engaging, hard-working approach and exhibit the company values of Quickly, Differently, Together.
• Flexible approach to working in a changing environment and to tight timescales

Qualifications: BS in Business Management with 3 years of Experience

• Strong understanding of debtor management
• Excellent written and verbal communication skills
• Strong analytical skills to analyzing debtor information
• Ability to multitask, prioritise and work effectively
• Ability to anticipate work needs based on policies and procedures and follow through with minimum direction
• Ability to form effective relationships with clients and internally from a debtor management perspective
• Proactively suggesting and supporting improvements and efficiency
• High attention to detail
• Ability to communicate effectively with internal departments to resolve any queries
• Good computer literacy skills
• A highly motivated individual, who brings energy and confidence, is target-driven and able to work as part of a team

Qualifications: BA in Credit Management with 5 years of Experience

• Microsoft Office skills essential, advanced level in Excel and Databases
• Experience with Oracle and ability to forecast
• Good spoken and written English
• Understands Cash Collections and Cash Applications as part of the E2E process in support of the account
• Problem-solving & results orientated
• Comfortable working with people at all levels within the organization
• Methodical, organized, and accurate with the ability to adhere to strict deadlines IT Literate
• Strong Microsoft office (including Outlook, Excel, and Word) skills
• Experience as a Credit Controller and Energy Industry
• A focus on customer service with good communication and phone skills
• Knowledge of the Privacy Act, Hardship across all Australian jurisdictions
• Proficiency in the use of a debtor’s system
• Proficiency in Microsoft Office products

Qualifications: BS in Commerce with 4 years of Experience

• Experience of diversified credit and collection experience in a multinational company
• Good knowledge of accounting, finance, bankruptcy, company tax and commercial law and Code of Commerce in relation to accounts receivable and payable
• Ability to analyze financial statements and make sound business decisions based on business conditions and trends
• Experienced in SAP/R3, Credit Portal, Microsoft Office and reporting tools.
• Excellent verbal communication skills, especially a courteous yet firm speaking voice
• Impeccable attention to detail, particularly numbers, spelling, and dates
• Ability to thrive under pressure and adhere to constant and challenging deadlines
• Proven track record of negotiating payments and handling disputed charges
• Desire to provide the highest levels of customer service
• Experience in the Order to Cash, Credit & Collection with a large multinational company

Qualifications: BA in Risk Management with 5 years of Experience

• Strong computer and analytical skills, including proficiency in Excel.
• Excellent planning, analytical, interpersonal and communication skills.
• Great attention to detail yet possess an understanding of the big picture.
• Ability to think outside the box and take initiative with confidence and to challenge processes within remit
• Customer Driven with the ability to collaborate with individuals at all levels of the business
• Ability to interpret concepts and deliver practical solutions
• Calm and assured approach under pressure and have the ability to work to tight deadlines
• Ability to build relationships with a variety of different individuals and to be seen as approachable and willing to get involved
• Must be committed to demonstrating company value
• Experience of actively participating in a team environment, whilst demonstrating the capability to work independently.

Qualifications: BS in Business Finance with 4 years of Experience

• Organized and thorough with a desire for continuous improvement.
• Able to work independently with limited supervision.
• Strong Problem-Solving Skills and a willingness to bring new ideas to the fore
• Experience within a credit control or debt collection role
• Outstanding communication and interpersonal skills
• Computer literate with knowledge of Microsoft Packages
• Self-motivated and proactive team player
• Knowledge of software such as Sage and CRM systems
• Demonstrate accuracy and work methodically within the team, whilst being productive, efficient and effective within the practice of Collections
• Integrated ERP system- preferably SAP.
• Competent using MS Office Suite.

Qualifications: BA in International Business with 3 years of Experience

• Fluent in English, French
• Good negotiation skills, ability to speak to a variety of people in varying moods and maintaining good relationships with internal/external stakeholders.
• High attention to details and good analytical skills.
• A proactive and problem-solving mind set.
• Time management and organization skills, must be able to work to meet monthly deadlines.
• Strong IT skills, in particular Excel
• Information system development-oriented
• Experience working in a Credit control department is desirable.
• Ability to prioritize workload and meet deadlines.
• Excellent written and verbal communication.

Qualifications: BS in Corporate Finance with 2 years of Experience

• Ability to calculate figures and amounts.
• Pragmatic and logical approach to overcome challenges.
• Able to work independently or as part of a team.
• Experienced working within a changing environment with a continued focus on process improvement
• Experience in running projects and/ or process improvements
• Fluency in English, and other European languages
• Ability to prioritize workload and get things done
• Ability to take a leading position in the team & on-boarding/training of new joiners
• Relevant system knowledge (preferably SAP), proficiency in Excel
• Knowledge of the relevant languages within the FSSC team
• Detail oriented, and able to manage shifting priorities

Qualifications: BA in Financial Accounting with 3 years of Experience

• Working knowledge of MS Office
• Excellent communication skills with an ability to build relationships both internally and externally
• Good commercial understanding
• Accurate and timely with an ability to make quick and informed decisions
• Strong analytical skills
• Experience in SAP essential.
• Experience in managing large key accounts
• Strong administrative and analytical skills
• Experience with German Key-accounts
• Fluency in German and English

Qualifications: BS in Banking and Finance with 2 years of Experience

• Outstanding attention to detail with an ability to reconcile complex accounts
• Experience in credit control, preferably in a multi-company environment
• Knowledge and experience of Microsoft Office and accountancy software
• Ability to maintain strong relationships with external clients and internal colleagues
• Professional, confident and diplomatic when liaising with others
• Strong customer service skills
• Must be enthusiastic and self-motivated
• Good numeracy and analytical skills
• Excellent computer and keyboard skills
• Methodical approach and ability to meet deadlines
• Excellent verbal and written communication skills
• Ability to collate data and format reports

Qualifications: BA in Investment Management with 3 years of Experience