Job Summary: 

• Responsible for supporting and developing the day-to-day activities across the configuration of the core lending platform product.
• Provides critical financial decisions throughout the Banking and Payments directorate.
• Working closely with the Asset Finance and Leasing teams to provide configuration support
• Assisting with the day-to-day operations and driving functionality integrity in the process across the niche Lending platform
• Ensuring behaviors support business and regulatory requirements
• Resolution of investigations and presenting configuration solutions
• Analysis of release notes and assessing new changes, new updates, and configuration
• Work closely with the testing team to perform test plans and test data ready for testing
• Apply and administer established Configuration Management procedures and processes for configuration identification, control, status accounting, and auditing
• Coordination of engineering investigation requests, releases/changes, monitoring and reporting of standard and unique statuses and metrics, and generation of multiple media formats for deliverable technical data package.
• Participate in the coordination and administration of assigned configuration management activities relative to identification, control, and accounting for systems and/or equipment by contractual requirements.
• Establish procedures for and implement the introduction of changes to engineering documents for an assigned program.
• Reviews and analyzes released engineering change data and coordinates changes with engineering, quality, support, manufacturing, and engineering data control activities.
• Ensures that customer requirements are implemented and reviews change accounting activity to ensure compliance with configuration management policies.

Skills on Resume: 

• Configuration Management (Hard Skills)
• Financial Decision-Making (Hard Skills)
• Operations Management (Soft Skills)
• Regulatory Compliance (Hard Skills)
• Problem Solving (Soft Skills)
• Change Management (Hard Skills)
• Test Coordination (Hard Skills)
• Documentation Review (Hard Skills)

Job Summary: 

• Analyzing customer requirements and interpreting them into logical and conditional statements
• Working with customers and internal stakeholders to validate requirements and agree on test acceptance criteria
• Clarifying requirements during scheme configuration and working with the project team to produce estimates
• Building new schemes or updating existing schemes within Asanto in line with partner requirements
• Working with internal and external stakeholders to support the testing of any scheme changes
• Triaging and resolving incoming incidents logged via the incident management platform
• Responding to incidents by the customer's Service Level Agreement (SLA)
• Progressing incidents and ensuring incident history is updated via the Incident Management software tool
• Undertaking problem identification and resolution involving steps such as re-creation of the incident and data investigation.
• Working with the wider delivery team, including software developers, Business Analysts, and Software Testers during fault diagnosis and resolution
• Work with Business Unit representation to review, create, and/or update the lifecycle of configuration items
• Validate and identify relationships between application items and infrastructure Configuration items (CIs)
• Reporting on the progress and accuracy of the Configuration Management Database (CMDB)

Skills on Resume: 

• Requirements Analysis (Hard Skills)
• Stakeholder Engagement (Soft Skills)
• Project Estimation (Hard Skills)
• Scheme Development (Hard Skills)
• Incident Management (Hard Skills)
• SLA Compliance (Hard Skills)
• Problem Resolution (Hard Skills)
• Lifecycle Management (Hard Skills)

Job Summary: 

• Configure a core system to meet necessary requirements/stories
• Have an initial focus on Utilization Management
• Analyze business and user needs, documenting requirements
• Participate in application implementations and test end-user processes
• Partner with developers, product managers/owners, vendors, and leadership to ensure internal product stakeholders' needs/expectations are met while upholding SDLC and application support best practices, including SAFe/SCRUM
• Help drive the team to success by working across groups to drive discussion & engagement, create & track user stories in an agile software development life cycle
• Provide end-user support for a specific application, and translate those needs, configuration, testing, and implementation
• Assist with the creation of presentations and other materials for end-user training
• Participates in testing and validation efforts.
• Basic knowledge and understanding of the configuration relationships between the subsystems, applications, modules, etc.
• Work with end users to identify needs and resolve problems
• Participates in review, impact assessment, testing, and modifications for application updates, upgrades, and installations.
• Uses basic analytical and problem-solving skills as well as an understanding of the business and systems to resolve problems with production applications.

Skills on Resume: 

• System Configuration (Hard Skills)
• Requirements Documentation (Hard Skills)
• Agile Practices (Hard Skills)
• Stakeholder Engagement (Soft Skills)
• End-User Support (Soft Skills)
• User Story Creation (Hard Skills)
• Training Material Development (Hard Skills)
• Problem Solving (Soft Skills)

Job Summary:  

• Assist implementation projects while partnering closely with the client's technical sponsors on configuration and testing
• Complete technical setup of Single Sign On, HRIS integration, and software deployment for clients projects teams
• Customize and develop client change management plans and ensure high levels of impact and client satisfaction with the services rendered
• Develop detailed project plan schedules and weekly status reports to ensure accountability for milestone dates and work quality
• Maintain updated configuration workbook templates and documentation of configuration settings customers.
• Proactively identify implementation risks and mitigate them effectively and efficiently and facilitate User Acceptance Testing (UAT) specific to customer configuration
• Support the Customer Success Manager (CSM) led customer success plans, by assisting in product and phased rollouts, supporting value-driven conversations with the customer to increase adoption, and introducing new product functionality that will deliver results
• Quickly establish/nurture rapport and a positive relationship with customer stakeholders
• Fostering strong relationships with Customer Success and cross-functional teams to holistically address customer issues and provide additional insights from a customer perspective
• Reporting and tracking bugs and enhancement requests affecting users
• Under direct supervision, responsible for providing basic configuration, testing/quality review, documentation, and maintenance of applications.
• Provides a variety of basic tasks related to assigned areas of responsibility.
• Work directly with business units and other stakeholders to gather business requirements
• Program and configure study-specific reports and create reusable data modification scripts for data changes

Skills on Resume: 

• Client Technical Support (Hard Skills)
• Project Management (Hard Skills)
• Change Management (Hard Skills)
• Risk Mitigation (Hard Skills)
• User Acceptance Testing (Hard Skills)
• Customer Relationship Management (Soft Skills)
• Bug Tracking (Hard Skills)
• Data Scripting (Hard Skills)

Job Summary: 

• Acts as the subject matter expert providing in-depth knowledge and understanding of the configuration and controls associated with transactional processing, i.e. credit, debit, loyalty, prepaid, and shared branch platforms.
• Acts as the primary contact performing complex research or any other activities required to answer questions or address client issues promptly.
• Manages and performs the daily operational activities and/or project activities which may be identified through daily work assignments or project assignments.
• Leads and participates in internal or external calls related to configuration control.
• Reviews and validates reporting to note any issues and undertake the necessary actions to resolve.
• Takes ownership of issues within projects and daily assignments, escalating to vendors to resolve issues or meet critical timelines.
• Leads coordination and contact for third-party card platform contacts.
• Open and log all operational issues, and project issues related to configuration and control with any internal or external 3rd parties.
• Acts as the liaison between any vendors or third parties to obtain information or answer questions.
• Prepares all the required documentation and submits it to the necessary parties to implement new products, enhance existing products, or onboard new clients.
• Develops, writes, and manages associated procedures, manuals, and documentation internally and externally.
• Prepares and distributes association and data processing forms required for approval and certification processes for client onboarding or product enhancements.
• Mentors and coaches for the development of others and actively pursues opportunities for enhanced knowledge of platform and card systems.
• Proactively takes the initiative to expand knowledge of the payment and regulatory environment.
• Develops and provides documentation as may be required to other team members.

Skills on Resume: 

• Configuration Expertise (Hard Skills)
• Client Relationship Management (Soft Skills)
• Operational Management (Hard Skills)
• Issue Resolution (Soft Skills)
• Vendor Coordination (Soft Skills)
• Documentation Preparation (Hard Skills)
• Regulatory Knowledge (Hard Skills)
• Mentorship (Soft Skills)

Job Summary: 

• Develop custom logic code in Python to implement complex workflows
• Write unit tests and help troubleshoot and resolve defects
• Provide technical assistance during the study build process, including writing configuration scripts and verifying correctness of study configurations
• Provide technical assistance during the study maintenance phase, including troubleshooting production issues
• Work with third-party vendors to develop web services and other integrations with external APIs
• Partnering with other Configuration Management teams to develop and test end-to-end user test cases related to the card platform.
• Validates implementation in production ensuring configuration and controls are working
• Identifies issues that may occur within the testing process and works to resolve the issues with the vendors promptly to ensure critical project timelines are met.
• Performs walk-throughs of testing results to obtain necessary approvals to move forward into implementation.
• Responsible for reporting risks that are identified to the appropriate team and/or management
• Responsible for managing, monitoring, and reporting risks within the scope of the work area, including Information Security risks.
• Actively supports the CO-OP culture and embraces the core values of working as Partners, Communicate Openly and Honestly, Demonstrate Excellence and Champion Change in all interactions.
• Participates in physical and functional configuration audits
• Identify and resolve basic configuration issues to ensure safe and efficient storage of items

Skills on Resume: 

• Python Development (Hard Skills)
• Unit Testing (Hard Skills)
• Configuration Scripting (Hard Skills)
• Troubleshooting (Hard Skills)
• API Integration (Hard Skills)
• Test Case Development (Hard Skills)
• Risk Management (Soft Skills)
• Configuration Audits (Hard Skills)

Job Summary: 

• Coordinate accurate entry and maintenance of all WMS systems data
• Create reports to monitor and streamline WMS process efficiency
• Create reports to monitor inventory levels and data accuracy
• Develop a program for the configuration and storage of new product lines
• Monitor and guide configuration projects, track, review and analyze deliverables
• Initiate requests for mass product updates to the Corporate Configuration Analyst
• Collect and analyze data and supervise and assist in special projects
• Accurately arrange storage to optimize warehouse space
• Works with clients to implement remedies according to all applicable external requirements and internal policies.
• Ensures necessary repayments are completed by the appropriate party for any identified payment discrepancies.
• Coordinates with various internal departments ensuring all appropriate documentation is obtained to respond to audit requests appropriately.
• Ensures all requests for patient information meet applicable HIPAA requirements before information is shared.
• Responds to inquiries and/or reports of billing concerns, noncompliance with company policy and procedure taking the appropriate actions
• Maintains current knowledge of operational and billing policies, practices, and references

Skills on Resume: 

• WMS Data Management (Hard Skills)
• Reporting and Analysis (Hard Skills)
• Program Development (Hard Skills)
• Project Monitoring (Hard Skills)
• Data Collection and Analysis (Hard Skills)
• Client Communication (Soft Skills)
• Compliance Coordination (Soft Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Identifies, investigates, and resolves claims under review, returned, disputed, or denied by either a commercial or a government payer (e.g. Blue Cross Blue Shield or Medicare).
• Performs detailed review and analysis to investigate audit requests from Medicare Recovery Audit Contractors.
• Determines why a claim is under review, in dispute, or was denied.
• Requests copies of the medical records and corresponding claims.
• Analyzes information obtained to identify discrepancies and anomalies determining if services were properly documented and properly billed.
• Documents any findings resulting from the claim review and determines if a remedy is available to address the finding.
• Interprets and understands health insurance appeals and provider dispute resolution processes, applicable clinical guidelines, and health payer coverage policies to effectively prepare claim packages nt procedures are followed.
• Seeking analyst to support the global implementation of a Salesforce application.
• Configuration analysts will work closely with deployment trainers to complete data conversion for each location that is on-boarded onto the system.
• Be responsible for data cleanup (using a custom ETL application) and cleanup and formatting of Excel files.
• Configuration analysts will also be responsible for the maintenance of the Salesforce training environment, and configuration of Salesforce production for each location (ie. data imports, user account creation, etc).
• Responsible for monitoring and authorizing changes and ensuring that they do not hurt service delivery.
• Responsible for ensuring that CIs and assets are accurately defined, recorded, and updated and that the proper accountabilities and controls are in place (internally and externally) to prevent and manage risks.
• Provides a definition for and governance of configuration management procedures and monitors supplier and internal compliance with managing information.

Skills on Resume: 

• Claims Resolution (Hard Skills)
• Audit Analysis (Hard Skills)
• Medical Record Review (Hard Skills)
• Documentation (Hard Skills)
• Health Insurance Knowledge (Hard Skills)
• Salesforce Configuration (Hard Skills)
• Data Management (Hard Skills)
• Compliance Monitoring (Soft Skills)

Job Summary: 

• Define business, technical, and claim data exchange requirements
• Instruct on data file mapping (such as provider, member, authorizations, claims, etc.)
• Designing solutions and system configuration
• Creating test/use cases, SI testing, and providing support for associated UA testing, as related to their SME role, to ensure proper interaction for current and future claims product use
• Responsible for collaboration and oral/written communication with internal and external client business operations, IT departments, and QA departments to support these requirements
• Collaborate with business and technical teammates to resolve client production issues
• Participate in problem-solving of Health Plan benefits, provider, pricing, reporting, operational and system issues
• Perform a variety of tasks related to the resolution of production support issues based on client configurations with the core administrative system
• Support the work to troubleshoot and resolve claims issues introduced by user, configuration, system, or reporting errors, working multiple issues simultaneously
• Support activities to update configuration within the core claims processing system, typically within the areas of Provider, Pricing, and Benefit Plan/Adjudication Rules.
• Update group/benefit configuration including benefit plans (coinsurance, deductible, copay, out-of-pocket) and benefit plan rules
• Updates to general system configuration such as workflow, dictionary/master file updates (research, set up, and maintenance of reference values and global settings
• Collaborate across IT and Operational departments to define and develop necessary technology or business processes to support process improvement initiatives
• Reconfigure the system based on CMS/Medicare proposed changes and timeframes
• Manage Serialized Assembly Records (SARs) and support bids and proposal activities

Skills on Resume: 

• Data Mapping (Hard Skills)
• System Configuration (Hard Skills)
• Test Case Development (Hard Skills)
• Stakeholder Communication (Soft Skills)
• Problem Solving (Soft Skills)
• Production Support (Hard Skills)
• Process Improvement (Soft Skills)
• Regulatory Compliance (Hard Skills)

Job Summary: 

• Establish and maintain program Configuration Management systems
• Manage as-maintained configuration baselines
• Maintain product baselines by executing and continuously improving all required process steps
• Provide solutions to a variety of technical challenges by interfacing with cross-functional business teams throughout the organization
• Manage rolling baselines for future software releases
• Validate all approved changes are correctly and completely implemented
• Communicate with engineering teams to resolve validation issues and document resolutions
• Review proposed software changes and update requirements baseline in Dynamic Object Oriented Requirements System (DOORS)
• Develop and maintain configuration policies and procedures.
• Review and recommend changes to configuration processes.
• Analyze and resolve configuration issues in a timely manner.
• Provide system configuration support based on changing business needs
• Assist in system analysis, design, development, and testing activities.

Skills on Resume: 

• Configuration Management (Hard Skills)
• Baseline Management (Hard Skills)
• Process Improvement (Hard Skills)
• Cross-Functional Collaboration (Soft Skills)
• Change Validation (Hard Skills)
• Requirements Management (Hard Skills)
• Issue Resolution (Soft Skills)
• System Support (Hard Skills)

Job Summary: 

• Proactively contribute to actionable improvements of testing policies, tools, and procedures
• Leads projects, works independently & provides status reporting
• Create a project plan, documentation, metrics, change management and communication plan
• Execute the full life cycle of the project including leading and facilitating project team meetings
• Identify barriers and issues throughout the project to ensure timely and successful project completion
• Escalate risks and issues in coordination with the project lead for status reporting
• Enforce department standards as directed by the project lead
• Provide change management subject matter expertise at both a project and program level
• Collaborate with Configuration cross-functional areas to develop, implement, and improve internal processes
• Manage cross-functional stakeholder expectations and relationships to ensure engagement and adoption of processes
• Create and monitor project and program-level success and adoption metrics
• Adjust the facilitation approach on the fly to support efficient and productive discussions
• Provide technical guidance to junior analysts in their assigned job duties.
• Apply System Engineering and Configuration Management practices and procedures in updating and maintaining specification documents in Microsoft Word

Skills on Resume: 

• Project Management (Hard Skills)
• Change Management (Hard Skills)
• Process Improvement (Hard Skills)
• Risk and Issue Escalation (Soft Skills)
• Stakeholder Management (Soft Skills)
• Metrics Monitoring (Hard Skills)
• Technical Guidance (Soft Skills)
• System Engineering (Hard Skills)

Job Summary:

• Establish and maintain program documents, software source code, and other artifact baselines through the lifecycle of the program
• Perform document revision audits to verify compliance with contract requirements and/or internal engineering baselines
• Perform regular document configuration audits on established baselines
• Verify accuracy and completeness of external and internal multimedia content and specifications to ensure compliance with company CM standards before release into the appropriate program via CM Databases
• Create documentation in support of internal customers
• Route internal documentation for review/approval in appropriate tools utilized
• Maintain procedures for storage, retention and destruction of company records
• Issue, track, and distribute engineering documentation
• Configure company applications based on business
• Develop configuration requirements document and obtain approval from business owners.
• Plan and execute configuration tasks within deadlines.
• Perform configuration analysis and update configuration databases and files.
• Provide accurate and timely configuration status reports
• Perform Configuration Management (CM) by the SCSC Configuration Management Plan and Procedures by SCSC instructions 4130.XX (series).

Skills on Resume: 

• Baseline Management (Hard Skills)
• Document Auditing (Hard Skills)
• Compliance Verification (Hard Skills)
• Configuration Analysis (Hard Skills)
• Documentation Management (Hard Skills)
• Configuration Status Reporting (Hard Skills)
• Procedure Maintenance (Hard Skills)
• Application Configuration (Hard Skills)

Job Summary: 

• Work with the Engineering community to identify and document new baseline configurations.
• Document new configuration requirements in Government CM / 3M databases.
• Perform Configuration Item Identification.
• Assign baseline and CI unique identifiers and verify the items installed against the approved baseline configuration.
• Provide engineering support for the preparation and technical review of changes packages, both internal and external changes.
• Manage SCSC contractor and government Configuration Control Board processes.
• Track and provide change status for all approved changes.
• Perform Configuration Audits and report on the results of audits and plans to correct discrepancies.
• Perform Configuration Status Accounting (CSA).
• Perform coordination, scheduling, and planning for field modifications/alteration to include Ship Change Documents (SCDs), Ordinance Alterations (ORDALTS), Field Changes, and Engineering Change Proposals (ECPs).
• Generate and submit change packages for field modification/alterations to the Government.
• Understand data management techniques and be able to offer insight into improvements to existing data processes
• Perform QA to ensure the accuracy of entries, perform data entry as part of a process of refreshing lender residual programs at the beginning of each month
• Research and monitor various OEM websites and data feeds for insight into model updates and new vehicle releases

Skills on Resume: 

• Baseline Configuration (Hard Skills)
• Configuration Item Identification (Hard Skills)
• Change Management (Hard Skills)
• Configuration Audits (Hard Skills)
• Status Reporting (Hard Skills)
• Data Management (Hard Skills)
• Engineering Support (Soft Skills)
• Data Entry (Hard Skills)

Job Summary: 

• Participate in the development of solutions to solve the client's Human Resources needs in a team-based environment.
• Analyze plan documentation and business processes.
• Develop comprehensive test plans for project implementations.
• Perform unit and comprehensive testing with system developers for overall quality assurance of functional and technical quality of deliverables.
• Provide ongoing technical support, define and update system tables
• Ensure the system performs according to client-approved specifications.
• Track the project status and communicate the status to the project manager lead consultant or the client 
• Maintain project issues log to track ongoing items for review and resolution by the project team.
• Assist with coordination and scheduling of project team resources.
• Alert lead consultants or project managers about out-of-scope work promptly.
• Work with the team to identify project deliverables and meet established deadlines.
• Assist in developing standardized work processes, tools, and methodologies that improve quality and profitability
• Follow the line of business processes and protocols for the deployment of base solutions
• Participate in line of business sessions and teams 

Skills on Resume: 

• Solution Development (Hard Skills)
• Business Process Analysis (Hard Skills)
• Test Planning (Hard Skills)
• Quality Assurance (Hard Skills)
• Technical Support (Hard Skills)
• Project Tracking (Soft Skills)
• Resource Coordination (Soft Skills)
• Process Improvement (Soft Skills)

Job Summary: 

• Build expert knowledge of Lowell applications and business processes, including those provided by 3rdparty IT suppliers
• Undertake business-driven application configuration changes to key Lowell applications to deliver a smooth service for stakeholders
• Provide application support and troubleshooting for mainly user-raised incidents in the Live system including functional and data queries
• Own and prioritize workloads, working on projects and working with the business to understand requirements
• Analytical approach to work, able to ask the right questions to ensure requirements and rationale are well understood
• Experience in working within an operational support role balancing demand from various stakeholders
• Enthusiastic, hardworking, and driven individual with a focus on delivering the best possible service
• Can demonstrate the ability to prioritize and organize workload to meet tight deadlines
• Work independently and take ownership as well as work well within a team
• Understands the importance of accuracy, oversight, and process when carrying out tasks
• Assemble controlled software configuration items and create and maintain controlled software baselines.
• Maintain an inventory and record of all software baselines sent to customers.
• Perform computer systems task assignments within Engineering including software configuration management (SCM) tasks including performing software build and tools systems administration for CM and Change management tools
• Provide software configuration management and software build/release support to Engineering by administering automated configuration management tools.

Skills on Resume: 

• Application Configuration (Hard Skills)
• Troubleshooting (Hard Skills)
• Stakeholder Management (Soft Skills)
• Workload Prioritization (Soft Skills)
• Analytical Skills (Soft Skills)
• Operational Support (Hard Skills)
• Software Configuration Management (Hard Skills)
• Team Collaboration (Soft Skills)