Published: August 6, 2024 - The Community Relations Manager strategizes, plans, and executes projects to enhance brand presence both online and offline while engaging with communities to build brand loyalty through various initiatives, programs, and giveaways. This role involves developing and maintaining strong relationships with influencers, brand ambassadors, and external stakeholders, ensuring effective communication of the company's position, and representing the company at public meetings and community functions. The manager also monitors market trends, assesses the performance of marketing campaigns, and explores innovative community programs to extend brand reach and identify new opportunities.
Tips for Community Relations Manager Skills and Responsibilities on a Resume
1. Community Relations Manager, Green Valley Outreach, Raleigh, NC
Job Summary:
- Act as liaison among the community, internal stakeholders and management
- Handle inquiries and complaints from the local community
- Act on and follow up with external and internal parties to ensure inquiries are managed and resolved efficiently and effectively
- Participate in meetings with residents and committee meetings of the Owners’ Committee and ensure resolutions are carried out on time
- Analyze stakeholder's feedback and root causes of complaints, identify areas for improvement, and prepare recommendations for enhancing service quality
- Lead and supervise ad hoc community projects
- Promote awareness of the organization’s mission and work
- Develop and execute a fundraising strategy and a plan
- Cultivate a network of dedicated donors and volunteers
- Attend local events and activities, engage in local public speaking engagements, participate on local boards and committees to represent the company and build strong relationships with community members.
Skills on Resume:
- Liaison Skills (Soft Skills)
- Inquiry Handling (Soft Skills)
- Complaint Resolution (Soft Skills)
- Meeting Participation (Soft Skills)
- Stakeholder Analysis (Hard Skills)
- Project Leadership (Soft Skills)
- Mission Promotion (Soft Skills)
- Fundraising Strategy (Hard Skills)
2. Community Relations Manager, Harbor View Initiatives, Spokane, WA
Job Summary:
- Manage, enhance and execute meaningful member and community campaigns reflecting LMCU's core values and creating impact in communities and for the organization.
- Leads engagement strategy and activities via sponsorships and philanthropy for assigned regions of priority for LMCU.
- Identifies new and existing high-impact involvement opportunities and key relationships in these regions and beyond to grow LMCU's reach.
- Evaluates existing involvement activities to ensure strategic alignment with department and organizational goals. Manage regional budgets specific to assigned regions.
- Builds strategic community relationships and partnerships benefitting LMCU, and be key contributor to LMCU's philanthropic giving activities.
- Serves as a connector for the organization to important community conversations and ensures LMCU is seen as a leader in the community.
- Works collaboratively to deepen awareness of community needs and implement the philanthropic giving framework.
- Responsible for ensuring that grant-making aligns with organizational and department goals and creates an impact in the communities LMCU serves.
- Leads storytelling efforts for LMCU's community impact, and manages LMCU's Community Relations internship program.
- Mentor and manage interns and their personal and professional development while finding meaningful ways for them to contribute to LMCU's community initiatives.
Skills on Resume:
- Campaign Management (Hard Skills)
- Engagement Strategy (Soft Skills)
- Opportunity Identification (Soft Skills)
- Budget Management (Hard Skills)
- Community Relationship Building (Soft Skills)
- Community Leadership (Soft Skills)
- Philanthropic Framework Implementation (Hard Skills)
- Storytelling (Soft Skills)
3. Community Relations Manager, Riverstone Community Center, Boulder, CO
Job Summary:
- Manage contact list for local businesses and review to be able to maximize profitability
- Monitor online guest and commercial customer problems to ensure a high level of response time and proper problem resolutions
- Work with Prologic by creating tickets and necessary work orders to fix system errors to deliver exceptional customer service
- Follow the standard operating procedure for outside sales
- Monitor schedules for delivery and order fulfillment to be sure deadlines are met
- Coordinate delivery for business orders made both online or over the phone
- Develop positive relationships with local area businesses and work to assist them with their grocery needs
- Engage major donors and philanthropy with CMRG cause and ensure major donors are satisfied and kept as continued supporters
- Work with merchandisers to fulfill the “endless aisle” needs of both online and commercial guests, facilitating delivering more than expected guest service by searching for special requested products
- Work to transition new local business sales to store-level operations, ensuring a smooth transition occurs for the new business by walking them through their first order and promoting exceptional customer service through the delivery and order fulfillment
Skills on Resume:
- Contact List Management (Hard Skills)
- Problem Monitoring (Soft Skills)
- Prologic System Use (Hard Skills)
- Outside Sales Procedure (Hard Skills)
- Schedule Monitoring (Soft Skills)
- Delivery Coordination (Hard Skills)
- Business Relationship Development (Soft Skills)
- Donor Engagement (Soft Skills)
4. Community Relations Manager, Lakeside Community Services, Madison, WI
Job Summary:
- Build and maintain relationships with key community stakeholders - both national and local level
- Successfully manage complex, fast-moving, and unexpected communications challenges
- Manage an external public relations agency that focuses on community engagement initiatives
- Write, develop and manage approvals for new CSR projects, fact sheets, and related materials for Amazon’s operations business
- Research and integrate news, trends and compelling angles into community programs
- Deliver communications counsel to internal executives on both short- and long-term challenges and opportunities
- Develop and manage the execution of external engagement programs in cities with Amazon operations such as high-visibility events, and community donations with locally elected officials.
- Work as part of a global team, developing innovative internal communications strategies, clear narratives and clever tactics that are tailored to, and engage the MENA Operations employee base
- Proactively build and manage relationships with key MENA Operations internal stakeholders across a range of businesses, functions and locations.
Skills on Resume:
- Stakeholder Relationship Building (Soft Skills)
- Crisis Communications Management (Soft Skills)
- Public Relations Agency Management (Hard Skills)
- CSR Project Development (Hard Skills)
- Trend Integration (Soft Skills)
- Executive Communications Counsel (Soft Skills)
- External Engagement Program Execution (Hard Skills)
- Internal Communications Strategy (Hard Skills)
5. Community Relations Manager, Sunrise Neighborhood Program, Albany, NY
Job Summary:
- Design, develop, and implement community relations plans and programs in support of business unit strategic goals and objectives.
- Develops and implements community relations programs that support the company’s citizenship agenda and positively impact the company's reputation.
- Ensures Community Relations programs and plans are integrated with all appropriate business unit organizations (e.g. External Relations, Customer Services, Operations, etc.).
- Review and evaluate all external requests for company-related memberships, dues, giving and involvement, and implement external programs with selected organizations and media.
- Take responsibility for managing the contributions budget.
- Build, sustain, and enhance relationships with key community, business, and opinion leaders.
- Develops and maintains professional working relationships with community leaders and philanthropic organizations in the business units’ territories.
- Maintains current knowledge and awareness of public opinion/reaction to external events to proactively manage community relations.
- Coaches, counsels, and supports business unit leadership regarding their community involvement.
- Develops, implements, and/or coordinates employee involvement programs and activities that support company goals.
Skills on Resume:
- Community Relations Planning (Hard Skills)
- Citizenship Program Development (Hard Skills)
- Business Unit Integration (Soft Skills)
- External Request Evaluation (Hard Skills)
- Budget Management (Hard Skills)
- Relationship Building (Soft Skills)
- Public Opinion Awareness (Soft Skills)
- Leadership Support (Soft Skills)
6. Community Relations Manager, Evergreen Connections, Lincoln, NE
Job Summary:
- Manage volunteer correspondence and maintain volunteer serving calendar.
- Assist volunteers with questions and engagement.
- Assist in donor engagement and creating and messaging for in-house donor communications.
- Assist in grant research and write for grants to fund Mission projects.
- Assist in preparing any follow-up or impact reports needed.
- Assist in securing various community engagement events (i.e. speaking engagements, etc.).
- Assist in representing the Mission at various events in Shreveport-Bossier such as after-hours networking, speaking engagements, etc.
- Assist in the production of marketing materials
- Provide support for special events/projects.
- Conduct tours and assist with volunteer orientation
Skills on Resume:
- Volunteer Correspondence Management (Soft Skills)
- Volunteer Assistance (Soft Skills)
- Donor Engagement (Soft Skills)
- Grant Writing (Hard Skills)
- Impact Report Preparation (Hard Skills)
- Community Engagement Event Support (Soft Skills)
- Event Representation (Soft Skills)
- Marketing Material Production (Hard Skills)
7. Community Relations Manager, Meadowbrook Community Partnership, Boise, ID
Job Summary:
- Build a network and pipeline of prospective referral sources and partnerships for HomeCare.com
- Cold call and perform prospect visits to physician offices, hospitals, assisted living, independent living and skilled nursing facilities to educate and inform on HomeCare.com’s services
- Attend community networking events to create additional business relationships for HomeCare.com
- Keep abreast of trends in the industry and identify new opportunities for HomeCare.com
- Prepare presentations using HomeCare.com marketing materials
- Talk with prospects and families about their needs and discuss options that HomeCare.com offers
- Conduct in-home evaluations with prospective families
- Field Referral calls and discuss opportunities that are brought to HomeCare.com
- Discuss home care working opportunities with caregivers and assist with their onboarding
Skills on Resume:
- Network Building (Soft Skills)
- Cold Calling (Soft Skills)
- Prospect Visits (Soft Skills)
- Community Networking (Soft Skills)
- Industry Trend Analysis (Hard Skills)
- Presentation Preparation (Hard Skills)
- Needs Assessment (Soft Skills)
- Caregiver Onboarding (Soft Skills)
8. Community Relations Manager, Maplewood Community Outreach, Toledo, OH
Job Summary:
- Oversee all Community relations Initiatives and serve as the Brand Ambassador for special events
- Partner with the team to build a comprehensive strategy for each store and the Store Support Center to make meaningful donations that include not only monetary support but also activation of the Associates.
- Drive activations on the local as well as the national level to take advantage of the scale and size of business
- Create compelling reporting and stories to support Community Relations efforts
- Partner with the Field Marketing Managers to drive communication and activation across our nationwide footprint
- Partner with the Director, Marketing Partnerships to maintain and grow a relationship with The First Tee
- Determine the best methods to manage progress and results, and report to Senior Leadership
- Spot new fundraising opportunities
- Plan fundraising initiatives to help the organization meet financial goals
Skills on Resume:
- Community Relations Management (Soft Skills)
- Brand Ambassador (Soft Skills)
- Strategic Planning (Hard Skills)
- Event Activation (Soft Skills)
- Reporting and Storytelling (Hard Skills)
- Communication (Soft Skills)
- Relationship Building (Soft Skills)
- Fundraising (Hard Skills)
9. Community Relations Manager, Harmony Village Initiatives, Salem, OR
Job Summary:
- Strategize, plan and execute the projects required to boost brand presence (online/offline).
- Engaging with various communities to build brand love for Smytten through different initiatives, programs and giveaways.
- Foster a 1:1 connection with the influencers and brand ambassadors to build strong relationships that showcase brand to key audiences in new and collaborative ways.
- Measure and report performance of all marketing campaigns, and assess ROI and KPIs.
- Monitor market trends, and research consumer markets and competitor activities to identify opportunities and key issues.
- Look at extending brand reach via innovative community programs directed towards influencers and Smytten users.
- Form strong relationships with external stakeholders
- Communicates the company's position on issues to a broad array of stakeholder groups.
- Serves as a company spokesperson, or represents the company at public meetings and community functions.
Skills on Resume:
- Project Management (Hard Skills)
- Community Engagement (Soft Skills)
- Influencer Relations (Soft Skills)
- Performance Measurement (Hard Skills)
- Market Research (Hard Skills)
- Innovative Program Development (Soft Skills)
- Stakeholder Relationship Management (Soft Skills)
- Public Representation (Soft Skills)