COMMUNITY RELATIONS MANAGER SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Published: August 6, 2024 - The Community Relations Manager with extensive communications experience in organizations of similar size and complexity, demonstrates strong leadership, team-building, and mentoring skills. This role demands high-level interpersonal abilities to build positive relationships with diverse stakeholders, combined with excellent administrative and organizational expertise to manage multiple tasks and deadlines effectively. The manager is also fluent in English and Portuguese, with a proven ability to produce written communication in both languages and a commitment to continuous professional development.

Essential Hard and Soft Skills for a Standout Community Relations Manager Resume
  • Community Outreach
  • Stakeholder Engagement
  • Public Speaking
  • Event Planning
  • Social Media Management
  • Fundraising
  • Data Analysis
  • Report Writing
  • Budget Management
  • Marketing Strategy
  • Communication
  • Interpersonal Skills
  • Problem-Solving
  • Leadership
  • Empathy
  • Adaptability
  • Conflict Resolution
  • Team Collaboration
  • Time Management
  • Negotiation

Summary of Community Relations Manager Knowledge and Qualifications on Resume

1. BA in Communications with 7 years of Experience

  • Experience within a highly matrix environment with a superior project management background along with event management planning and project execution.
  • Be able to translate plans/policies into specific goals, tactics, action plans and deliverables
  • Excellent problem-solving, conceptual thinking quantitative, and analytical skills
  • Superior cross-Line of Business coordination, communication, and negotiation skills
  • Excellent verbal/written skills and the ability to interact and lead discussions with multiple business partners/executives.
  • Strong interpersonal skills and ability to solicit input from others
  • Proven analytical and presentation skills, ability to source and synthesize complex data into actionable insights
  • Advanced computer skills – Advanced Excel and PowerPoint
  • An ability to utilize communication skills and tools such as public speaking, newsletters, websites, and social media.
  • Be able to work in a team environment as well as independently

2. BA in Public Relations with 6 years of Experience

  • Community Program Management working experience
  • Extremely social and able to leverage an existing network to support company goals
  • Proven event planning experience
  • Diverse relationships spanning from creators, brand owners, and industry leaders
  • Strong project management skills
  • Ability to quickly analyze data and make decisions based on it
  • Leadership skills and ability to pull from existing networks to build a team nationally.
  • Exemplary written and oral communication skills
  • Exercise high judgment, particularly in narrow time frames
  • Think and communicate clearly – the ability to formulate a clear point of view on complicated issues and create a concise and well-written narrative to express it

3. BA in Marketing with 7 years of Experience

  • Experience including work directly related to community relations, corporate management, corporate strategic consulting, or managing a charitable foundation
  • Experience managing budgets, reporting, grant management, and compliance.
  • Ability to assess the leadership, track record, fiscal health, and capacity of a non-profit organization.
  • Strong attention to detail, high-quality work, and the ability to make recommendations
  • Strong written and verbal communication skills.
  • Efficient project management abilities and the ability to balance multiple projects.
  • Ability to work independently as well as collaboratively.
  • Strong interpersonal communication skills.
  • Proficiency in applicable software packages (Microsoft Office, data visualization programs such as Tableau or Power BI)
  • Effective communication abilities including strong verbal and written group presentation skills.

4. BA in Sociology with 5 years of Experience

  • Experience developing and managing community programs to impact the business
  • Experience in leadership, collaborative, and community initiatives.
  • Demonstrate problem-solving and analytical skills with a keen ability to make decisions with detailed information.
  • Strategic mindset, critical thinking, and innovation.
  • Excellent oral and written communication skills, ability to relate well with all levels of the organization
  • Strong listening and critical thinking skills.
  • Ability to maintain a high level of confidentiality.
  • Possess strong organizational and time management skills.
  • Computer skills required include Word, Excel, PowerPoint and Publisher.
  • Ability to work flexible shifts and days of the week including holidays.
  • Ability to obtain and maintain all necessary licensing.

5. BA in Social Work with 3 years of Experience

  • Senior Care Industry experience
  • Sales experience in a home healthcare setting
  • Strong experience in business development knowledge
  • Intuitive, good listener, strong communicator, solution-oriented, driven
  • Excellent oral and written communication skills
  • Detailed-oriented, flexible, self-motivated, and a team player
  • Ability to adapt to changing assignments and multiple priorities
  • Process-oriented, results-driven, and able to learn and utilize Internet-based client management software (Salesforce.com)
  • Compassion and desire to work with the elderly and caregivers
  • Excellent customer service

6. BA in Business Administration with 4 years of Experience

  • A marketing and community relations experience
  • Must be proficient in Microsoft Office applications
  • Familiar with photography and social media
  • Be honest and trustworthy, results-oriented, and strive to be the best in what you do.
  • Believe in building relationships and collaborating to deliver solutions that matter most, and recognize the value that different perspectives bring to meet shared objectives.
  • Develop creative, effective approaches to difficult communication challenges
  • Ability to thrive in a fast-paced and deadline-oriented environment
  • Team player who is willing to roll up their sleeves to get the job done
  • Creativity and the ability to develop fresh concepts for generating media coverage
  • Pay attention to important details.

7. BA in Journalism with 7 years of Experience

  • Business acumen and commitment to profitably serving low and moderate-income clients and neighborhoods in innovative ways.
  • Awareness and ability to articulate the community benefit and shareholder value of a strong corporate responsibility program.
  • Knowledge of ESG Disclosure frameworks, including SASB, GRI, CDP and TCFD.
  • Knowledge of the Community Reinvestment Act and the implications on the bank.
  • Demonstrates critical thinking, problem solving and conflict management skills. 
  • Organized, self-disciplined, leads others towards common outcomes and strategy execution.
  • A credible leader with an established reputation for presenting and gaining support for ideas/solutions
  • Excellent writing skills - organizes material for brevity, persuasiveness and impact, develops writing skills in others
  • Advanced presentation development, comfortable presenting to all levels, easily adapts message and presents with confidence
  • Proven relationship-building skills working with senior to executive level management, strong interpersonal skills, coaching others
  • Demonstrates managerial courage, willing to dissent from others, leverages organizational and professional savvy and persuasive skills to influence others

8. BA in Political Science with 6 years of Experience

  • Experience as a communications leader in a position requiring interaction with multiple stakeholders.
  • Strong speaking and presentation skills, and equally strong interpersonal skills and business acumen.
  • Ability to manage multiple projects under tight deadlines and a highly intense work environment.
  • Experience dealing with the forest products industry, government, NGOs, associations, local community groups, and other key stakeholders, with a focus on sustainability and environmental issues.
  • Demonstrate success working in a fast-paced, rapidly changing environment.
  • Sound judgment, strong problem-solving skills, and experience working directly with senior executives.
  • Familiarity with legislative and regulatory processes in the region.
  • Existing relationships with any of the following - community groups, environmental organizations, the forest products industry, and local elected officials in communities
  • Experience working as a remote employee in a fast-paced corporate structure.
  • Be a strong team player

9. BA in Human Services with 3 years of Experience

  • Experience in community management (e.g., community manager, content strategy, etc.).
  • Advanced Excel skills and experience with basic web development (HTML, CSS).
  • Experience engaging with and building community on social media platforms (not just experience running a social media platform).
  • Experience with content management for user-generated content.
  • Experience working with product teams to ship early-stage products.
  • Expertise with social media platforms and online community-building tools.
  • Experience building online community forums.
  • Familiarity with or experience in gamification concepts for online communities.
  • Knowledge of business and management practices involved in strategic planning, resource allocation and leadership. 
  • Proof of availability to drive on behalf of the organization.

10. BA in Psychology with 5 years of Experience

  • Experience in locating and working with groups and voices that may be harder to reach
  • Experience working in or with local government, wider public sector organizations, or in a similar environment such as the charity sector or political world
  • Experience in storytelling, to share the journey and impact of projects with clients, sales, communication, and marketing teams
  • Experience in community engagement and/or democratic participation approaches
  • Strong moderating, hosting, and/or facilitation skills e.g. able to run citizens’ assemblies and bring different groups and voices together
  • Strong project and time management skills, able to own the delivery of an approach
  • Experience in reporting back to a range of stakeholders (internal and external)
  • Ability to write and support the development of proposals for clients
  • A passion for and belief in the mission, the roles that organizations and communities can play in creating lasting change and the real value of local voices and lived experience
  • Awareness of the need for diversity and/or representation in this work

11. BA in Urban Studies with 4 years of Experience

  • Previous communications experience within an organization of similar size and complexity. 
  • Leadership, team-building and mentoring.
  • Ability and desire to see (and influence) the overall picture while having an unfailing eye for detail.
  • Ability to work at the same time independently and collegially, maintaining discretion, tact and confidentiality
  • High-level interpersonal skills with the ability to build positive relationships with a diverse range of staff, parents and other stakeholders.
  • Excellent administrative and organizational skills with an ability to manage multiple tasks and deadlines
  • Design skills, including a working knowledge of professional design software.
  • A commitment to continuous professional development.
  • A sense of humor, particularly in a tight spot.
  • Fluent in English and Portuguese, with a proven track record in producing written communication in both languages
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