• Track employee hours and submit them to the payroll
• Provide continuous CSR monitoring to ensure high-quality service and achievement of all KPIs
• Maintain ongoing communication with client, GM, and customers and generate daily reports on call center operations
• Develop, implement, and update best practices to heighten efficiency and enhance customer service
• Provide outreach to the disabled community and other client-related organizations
• Investigate and resolve all rider complaints/concerns
• Assign duties for call center personnel and provide weekly performance evaluations
• Ensures the brand is upheld in an ethical and appropriate manner
• Attends relevant events, trainings, webinars, networking events and meetings to represent the organization and to build strong relationships with key community stakeholders
• Provides input as to what memberships and sponsorships the organization should participate in, become a member of, or support

Skills: Payroll Management, Customer Service Monitoring, Communication, Process Improvement, Community Outreach, Complaint Resolution, Team Leadership, Ethical Branding and Networking

• Creates and oversees the community engagement volunteer and outreach plan
• Develops and implements community partnerships and outreach objectives
• Responsible for the data collection plan and reporting on outcomes for all volunteers and engagement opportunities for reporting purposes
• Serves as a visible spokesperson and advocate for the mission, services, and programs in the community
• Develops connections and establishes collaborative and donor relationships between Executive Leadership and community partners, volunteers, and stakeholders
• Works with the development team to secure donations (in kind or donor dollars) to benefit the mission
• Plan special events and engagement opportunities for community stakeholders to learn about the mission and brand
• Collaborate with Executive Leadership and program leads to identify needs for volunteers or donations
• Oversee and develop the Volunteer Program and recruitment strategy
• Solicits program needs and actively recruits volunteers
• Works with HR to ensure volunteers are appropriately enrolled, trained, tracked, and recognized for their participation in the volunteer program

Skills: Precision Measurement, Quality Assurance, Program Debugging, Data Analysis, CAD Software, CMM Operation, Blueprint Reading, Dimensional Inspection

• Ensure a warm, welcoming, and collaborative environment for families. 
• Oversee all communication for Family Engagements.
• Manage Student and Family recruitment, community outreach, info Sessions, and intake/Exit for families.
• Managing the distribution of materials and tickets related to TriMet, Moda Center, Blazer, Timbers, Thorns, OMSI, Zoo, etc. to families and staff.
• Ensure the internal database is updated with ongoing communications with families, teachers, and partners to enable consistent support for families.
• Participate in all Family involvement programs and activities.
• Coordinating and managing grant submissions and reporting.
• Ensure a warm, welcoming, and collaborative environment for external partners and community-based partnerships
• Manage implementation of Learning Academy community partnerships programs such as Trillium, OMSI, Community Action Sessions & SUN.
• Oversee all partnerships at the learning academy, training academy, early learning network, and policy/advocacy.

Skills: Family Engagement, Community Outreach, Student and Family Recruitment, Communication Management, Database Maintenance, Event Participation, Grant Coordination, Partnership Management

• Identify potential partnerships for fit with the school's mission and vision.
• Maintain relationships and strategic opportunities through virtual, in-person meetings, and thorough documentation.
• Coordinate and manage all aspects relevant to partners onsite.
• Coordinate and support partners through the development and implementation of mutual partnerships.
• Oversee all partnership outreach to corporations, nonprofits, businesses, and other organizations onsite or virtual to gain new partnerships and sustainable volunteer groups.
• Coordinate and manage partnership life cycle.
• Identification, development, agreement, implementation, and programming.
• Ensure the database is updated with ongoing communications with families, teachers, and partners to enable consistent support for families and staff.
• Ensure a warm, welcoming, and collaborative environment for local and state leaders.
• Oversee all policy and advocacy work.

Skills: Partnership Identification, Relationship Management, Onsite Coordination, Partnership Development, Outreach Management, Partnership Life Cycle Management, Database Maintenance, Policy and Advocacy Management

• Manage and maintain the relationship with internal and external stakeholders including residents, district councilors, government organizations, etc
• Establish communications strategies, drive community events and regular meetings
• Develop potential partners on recreational programs
• Take responsibility for complaint handling
• Oversee communications collateral production
• Develop a strategy to build and maintain programs and activities that will have a positive impact on the community and engage business leaders and employees in the process
• Facilitate employee engagement teams and activities
• Build and maintain relationships with members of the community, key individuals, and other organizations, and attend relevant events and activities on behalf of the company
• Serve as a key point of contact for community activities and community giving efforts and inquiries, maintaining centralized documentation on these efforts
• Be an ambassador for the organization, delivering the company’s vision within the local community while pursuing efforts and opportunities that support the needs of both the community and employees
• Manage community press strategy, including writing press releases, maintaining a local media contact list, and identifying opportunities to expand employer brand and general media presence

Skills: Stakeholder Management, Communication Strategy, Partner Development, Complaint Handling, Collateral Production, Community Program Development, Employee Engagement, Media Relations

• Relevant work in experience or training in development or social service delivery.
• Prior employment/volunteer experience in a community-based social service non-profit
• Must have experience in community relations or volunteer management.
• Ability to communicate clearly and effectively via oral or written means. 
• Ability to present a friendly and positive demeanor to children and clients served, staff and the general public.
• Ability to remain calm and maintain self-control during difficult circumstances and emergencies. 
• The ability to respond professionally in all situations.
• Ability to set work priorities and to evaluate and create solutions to work-related problems. 
• Ability to think analytically and evaluate the impact of decisions.
• Ability to train, evaluate, and guide employees with experience as a supervisor. 

Qualifications: BA in Communications with 3 years of Experience

• Experience in working with professional athletes, NFL experience
• Experience planning and executing deliverables of corporate partner benefits
• Experience managing company corporate giving
• Exceptional written, verbal and presentation communication skills
• Able to convey information concisely and accurately in email, Excel, Word, and PowerPoint programs to a variety of constituents
• Proficient knowledge of Salesforce 
• Able to execute in a fast-paced environment and deliver effective turnkey solutions in a limited timeframe
• Be available to travel for work 
• The ability to delegate and ensure follow-through. 
• Ability to work extended hours and flexible schedule including nights and weekends and holidays

Qualifications: BA in Journalism with 4 years of Experience

• Currently serving in a comparable position with a high level of independence and responsibility.
• Experience using Salesforce or a comparable CRM 
• Be highly organized and an excellent communicator. 
• Must have attention to detail
• Must be able to use all Microsoft Office programs. 
• Be a good writer and have experience in grant writing. 
• Ability to provide feedback respectfully and constructively.
• Must possess excellent communication skills. 
• Possess a high level of energy and drive, a “make things happen” personality, and be achievement-oriented. 
• Possess a personal value system that matches the values and the culture of GJEP, including high integrity, a commitment to quality, a sense of mission and a solid work ethic.

Qualifications: BA in Public Relations with 2 years of Experience

• Demonstrated project management experience in developing strategic outreach, and marketing plans.
• Good understanding of philanthropy/community relations-related trends and best practices.
• Excellent written and oral communication skills.
• Demonstrate excellent relationship skills.
• Excellent public speaking skills.
• Proven experience in communications.
• The ability to meet critical deadlines.
• Ability to communicate via corporate social media platforms.
• Political sensitivity and ability to interact with diverse groups of individuals at all organizational levels.
• Intermediate skills in Microsoft Office Suite.

Qualifications: BA in Marketing with 3 years of Experience

• A combination of education and experience equivalent to a bachelor's degree in public policy, communication, public administration, political science, journalism, public relations, or a related field
• Experience in a community relations position with a demonstrated ability to manage people, relationships, and projects.
• Supervisory working experience
• Understanding of local government policies, operations, and procedures
• Knowledge of communications and public relations principles and outreach strategies
• Understanding of copywriting, business writing, and editing principles.
• A  basic knowledge of budget preparation and administration
• Knowledge of research techniques and strategies
• The ability to work with a bias towards action.
• Basic knowledge of best practices and laws for recruitment and selection of staff.
• Basic knowledge of computers, and experience with MS Office.

Qualifications: BA in Sociology with 5 years of Experience