• Keep current on federal, state, and local standards, guidelines and regulations that govern and protect the rights of the residents and staff, including those about confidentiality. 
• Accurately complete all required reports as defined by the VP of Sales and Marketing and Executive Director. 
• Support a dignified and caring atmosphere with residents, residents' families, visitors and team members. 
• Protect privacy and confidentiality of information about the resident, team member, residence, company information and records. 
• Maintain a safe and secure working environment and practice safe working habits. 
• Comply with the cell phone and social media policies. 
• Maintain a neat appearance, good personal hygiene and appropriate attire per the company dress code. 
• Participate in training, and in-services and attend meetings
• Adhere to all policies and procedures of the community.
• Professionally act at all times to visitors, staff, and residents in the community.

Skills: Regulatory Compliance, Report Accuracy and Timeliness, Compassionate Support, Confidentiality and Privacy Protection, Workplace Safety, Policy Adherence, Professional Appearance and Conduct, Continuous Learning and Professionalism

• Responsible for lead generation and maintaining all lead documentation and lead management.
• Conduct community relations and customer service training with community staff.
• Ensure proper handling of all tours and/or phone inquiries for prospective new residents and family members.
• Plan and implement a Community Relations Program that consists of a Weekly Outreach Plan, Quarterly Market Plan, Event Planning, Media Management and Promotional Supplies Usage.
• Establish and maintain professional relationships with medical professionals and community referral sources.
• Represent the PSLG Community at professional and local community functions.
• Complete and submit the Market Plan and Market Review to the appropriate individual on a timely basis.
• Oversee the resident move-in process to ensure required documentation is completed on time and following established policy and procedure.
• Oversee the assessment process of prospective residents.
• Meet with the Executive Director weekly to review community relations/lead activity.

Skills: Lead Generation and Management, Community Relations, Prospective Resident Inquiries Handling, Community Relations Program Planning, Professional Relationship Building, Community Representation, Market Plan, Assessment Process Oversight

• Articulate and demonstrate all aspects of resident care in a PSLG community including the execution of resident care plan, medication management, programming for the care of the memory impaired, dietary management, and other related routine operations.
• Share on-call responsibilities
• Ensure community and grounds are maintained in good repair, clean, and free of trash and litter. 
• Perform routine White Glove Tests regularly.
• Motivate employees through staff appreciation, recognition, and incentive programs. 
• Promote positive employee relations
• Coordinate community functions including family gatherings, socials, and open houses
• Complete assigned reports on time and ensure the quality of data.
• Support a dignified and caring atmosphere with residents, resident families, visitors, and staff.
• Protect privacy and confidentiality of information about residents, employees, community, company information, and records.

Skills: Resident Care Management, Facility Maintenance Oversight, On-Call Leadership, Employee Motivation and Recognition, Community Event Coordination, Reporting and Data Integrity, Privacy and Confidentiality, Positive Employee Relations

• Serves as the primary liaison to promote the organization’s vision and helps to promote that within the communities that the agency serves.
• Facilitates alignment of the foster care redesign mission across teams at the organizational level.
• Represents the company at community meetings. 
• Serves as a principal representative of the organization, maintaining and developing relationships with key external contacts and the community at large.
• Develops and promotes community relations opportunities. 
• Responsible for developing policies and implementing programs at community events. 
• Recruit and engage staff and affiliates in these activities.
• Effective government affairs and public relations child welfare advocate.
• Identify publishing opportunities and speaking engagements at conferences, forums, panels, etc. to maximize potential exposure.
• Take responsibility for crisis management.

Skills: Community Liaison Leadership, Foster Care Mission Alignment, Community Representation, Stakeholder Relationship Management, Community Relations Development, Program Development and Implementation, Recruitment and Engagement, Public Relations and Crisis Management

• Coordination with DFPS communications staff.
• Proactively identify and cultivate new media contacts.
• Create effective organizational and marketing materials (e.g. newsletter, annual report, brochures, special event materials, electronic newsletter, press release, media advisory, etc.)
• Oversee website content updates and enhancement
• Manage official social networking channels.
• Cultivate and manage relationships with graphic designers, freelance writers and other talents to promote the work and mission of the organization.
• Maintain effective communication and contact with agency staff to develop compelling stories that highlight impact and successes
• Take responsibility for coaching and directing the staff.
• Coordinates activities with the ACH's Chief Development Officer.
• Maintain a safe and secure working environment and practice safe working habits.

Skills: Media Relations Management, Content Creation and Marketing, Website Management, Social Media Strategy, Collaboration with Creative Professionals, Internal Communication, Staff Leadership and Development, Coordination and Safety

• Public Relations/Advertising experience
• Proven senior living sales and referral track record
• Knowledge of customer service principles and practices
• Able to manage a revenue and expense budget
• Knowledge of current Federal and State laws about IL, AL, and MC communities
• Able to make independent decisions
• Must be able to communicate in a warm, friendly, and caring manner
• Must be familiar with and adhere to guidelines related to the Fair Housing Act (FHA) and the Americans with Disabilities Act (ADA)
• Must possess a passion to work with and around senior citizens
• Able to communicate effectively with all levels of management, team members, residents, family members, guests, vendors, referral sources, and outside contacts
• Basic computer skills, including entering complete and detailed data into a computer Customer Relationship Management program, and maintaining sales and marketing plans and competitive analysis spreadsheets

Qualifications: BA in Public Relations with 2 years of Experience

• Experience identifying community outreach channels for partnership opportunities and grantmaking.
• Experience in community outreach, nonprofit or sponsorship roles
• Strong writing and presentation skills.
• Experience evaluating and implementing sponsorships to achieve maximum value and contribute to sales.
• High comfort level working with diverse communities and connecting them to Friday Health Plans values.
• Experience developing community outreach and giving plans, including budgets and impact assessments.
• Ability to travel to represent Friday at events and implement an outreach strategy
• Excellent organizational and event management skills
• Ability to work under pressure while continuing to use creativity and good judgment, and work independently
• Have fluency in Spanish

Qualifications: BA in Communications with 7 years of Experience

• Experience in public relations, community affairs, marketing and/or promotions.
• Successful project management skills with a history of driving projects to completion in a high-pressure and deadline-driven environment.
• Creative and strong communication and interpersonal skills and a positive attitude.
• Ability to write and develop compelling press releases.
• Strong interpersonal and relationship-building skills, able to present/interact with Senior Management and external community group leaders
• Able to maintain a flexible work schedule, including weekends
• Above-average computer skills and knowledge of Microsoft Applications (Outlook, Word, Excel, etc.)
• Above-average social media presence across all platforms
• Bilingual in Spanish and English. 
• High Fluency in Spanish (oral and written) - solid writing skills in Spanish 

Qualifications: BA in Social Work with 6 years of Experience

• Youth group work experience
• Program management and presentation experience.
• Working experience in collaborative programs or initiatives with supervisory experience.
• Demonstrated successful youth group work, and presentation skills.
• Excellent verbal, written, presentation and social media communication skills.
• Computer expertise in Microsoft Office, Zoom, Facebook, and other social media.
• Must be able to pass a criminal history check done for criminal indictment involving an offense against a person, an offense against the family, or an offense involving public indecency under Texas Penal Code as amended or an offense under Chapter 281 Texas Health and Safety Code.
• CPR/First Aid/AED certification, or ability to attain within three (3) months of employment.
• Ability to work independently and in a team environment while managing multiple assignments.
• Bilingual (Spanish/English)

Qualifications: BA in Business Administration with 5 years of Experience

• Extensive demonstrated experience in Marketing and Sales
• A proven track record preferably in a senior care market.
• Working knowledge of computers, MS Office - Excel, and Word
• Ability to build rapport quickly and communicate effectively.
• Exceptional problem-solving capabilities
• Proficient at public speaking and presentations
• Be technology savvy including power-point
• Be proficient in strategic marketing planning
• Demonstrates knowledge of Peregrine's standards and practices, policies and procedures.
• Be flexible in the work environment to promote teamwork and collaboration.
• Be able to manage multiple tasks.

Qualifications: BA in Sociology with 3 years of Experience