• Define and own community lifecycle for new products from start to finish.
• Define requirements for participating in the community, and finding the right balance between growth and quality.
• Develop and experiment with different engagement and incentive structures within the program.
• Understand the dynamics of community growth at varying scales, and design a Community Program with the flexibility to evolve as it grows. 
• Define, optimize, and report on program growth and engagement metrics and KPIs.
• Work with Content and Product teams to develop community growth targets and forecasting.
• Collaborate with Product, Content, and Marketing teams to define, develop, and prioritize strategic campaigns targeting core audiences for Brainly’s new products.
• Develop strategic partnerships with colleges, universities, and other relevant institutions and organizations to scale the growth efforts over time. 
• Continuously improve, evolve, and enforce community standards, guidelines, and policies for new products.
• Continuously improve community onboarding and training processes to ensure a high-quality experience. 
• Work with the Community Team to develop clear processes and procedures for providing customer support to new product users.
• Work with the Community Team to develop and evolve escalation and safety processes for the new products.

Skills: Community Lifecycle Management, Engagement Strategies, Growth and Quality Balance, Metrics and KPIs Optimization, Cross-Functional Collaboration, Strategic Partnership Development, Community Standards and Policies, Onboarding and Training Improvement

• Participate as a member of the Marketing team in developing and implementing strategies to support the department and company
• Contribute to the attainment of member growth and retention goals
• Maintain thorough knowledge of Healthcare programs and associated regulatory marketing guidelines
• Coordinate and maintain on-site marketing (tabling) opportunities while creating a monthly outreach schedule.
• Identify and develop relationships with new community contacts and organizations to pursue outreach engagements
• Develop and implement a promotional plan for new outreach opportunities
• Identify and coordinate outreach activities with necessary materials and field marketing hardware at community events
• Organize and execute community events to brand the health plan.
• Attend community and health events to distribute Health Plan information
• Attend community meetings and coalitions to keep a pulse on community needs.
• Distribute state-approved written material and promotional items
• Support health-sponsored initiatives

Skills: Strategic Planning, Member Growth & Retention, Healthcare Program Knowledge, Event Coordination, Community Engagement, Promotional Planning, Materials Coordination, Event Execution

• Creates content and photos for all social media accounts, and monitors all social media content.
• Tracks engagement and performance on various social media accounts.
• Develops and maintains videos for social media and website
• Assists with implementation of marketing/public relations plans to keep the lines of communication open among the City’s various public agencies-entities.
• Communicates and exchanges information with the public via press releases and media articles for the City of Opelika to promote interest and involvement in the community.
• Maintains and updates the City’s website and develops and implements ideas to ensure extensive exposure of the website address
• Performs research and market analysis activities and website analytics
• Builds and maintains a media list and database.
• Assists in planning and organizing city-wide both indoor and outdoor special events 
• Attends meetings to obtain or provide information relating to department plans, programs, procedures, and operations.
• Originates, plans, and composes news items, media articles, stories, bulletins, speeches, reports, and letters for staff, department, and the City

Skills: Social Media Content Creation and Management, Performance Tracking and Analytics, Website Maintenance and Development, Public Relations and Communication, Market Research and Analysis, Event Planning and Coordination, Media Relations and Database Management, Content Origination and Composition

• Responsible for handling incoming inquiry calls, community tours, and establishing detailed follow-up steps with prospects and families, including creative follow-up and home visits to achieve and maintain budgeted census
• Sales calls, reporting, information submittal, and other potential required deliverables and deadlines as set forth by the company in the absence of the CRD.
• Serves as a trusted advisor to potential residents, families, and the surrounding community
• Assists in planning and hosting events for prospects and referral sources
• Responsible for clear and frequent communication with team members on upcoming appointments, presentations, tours, and events
• Responsible for detailed and accurate entry of all prospect, family and referral source communications into the Customer
• Responsible for remaining current on open inventory, pending move-ins and potential move-outs
• Responsible for the move-in process from helping the residents choose their apartment, communicating requests for nursing assessment from the Resident Wellness Director, paperwork signing from the Executive Director, and apartment readiness from the Environmental Services Director
• Collecting and distributing the move-in paperwork to ensure their move into the community is a successful, positive experience
• Communicate move-in date with appropriate leadership team members for new resident welcome and orientation to the community

Skills: Client Relationship Management, Sales and Marketing Acumen, Event Planning and Coordination, Communication Skills, CRM Proficiency, Inventory and Move-In Management, Administrative and Organizational Skills, Team Collaboration

• Creates and coordinates a community outreach plan to strengthen brand awareness including charitable contributions, event and program sponsorships, and team and talent community involvement.
• Builds relationships, promotes goodwill, and represents the credit union during community projects and at business networking events.
• Fields charitable contribution and corporate sponsorship requests and provides recommendations to the Marketing Director and credit union leadership team for major requests.
• Works with credit union leadership and branch managers to identify and coordinate impactful volunteer service projects and charitable initiatives.
• Maintains accurate and appropriate reporting, tracking, and measurement of community outreach initiatives and results.
• Serves as liaison to community organizations sharing similar financial literacy goals and leads financial education programming delivery to the membership and communities served by the credit union.
• Speak knowledgeably and respectfully about the credit union and its products and services to audiences of varying demographics.
• Assists the Marketing Director in incorporating community relations strategies and plans into the overall annual marketing plan.
• Assists Marketing Director with planning and execution of credit union events and community activities.
• Assists Marketing Director with content creation and dissemination including newsletter articles, social media, product and services information sheets, and advertising collateral.

Skills: Community Outreach Planning, Relationship Building, Charitable Contribution Management, Volunteer Project Coordination, Reporting and Measurement, Financial Education Programming, Public Speaking and Representation, Content Creation and Event Planning

• Prior work experience supporting Diversity and Inclusion initiatives
• Experience working within the Financial Services industry
• A Human Resources background or qualification
• Proficiency in Microsoft Office Suite including Word, Excel, Outlook, and PowerPoint.
• Ability to use basic office technology – PC, phone, copier, etc. and audio-visual equipment used in meetings, etc.
• A passion for Diversity and Inclusion
• Strong interpersonal and communication skills for interfacing with employees at all levels of the organization.
• Exceptional attention to detail and ability to prioritize and manage multiple projects simultaneously
• Must have a global mindset
• Excellent organizational, analytical, and time management skills.

Qualifications: BA in Communication Studies with 5 years of Experience

• Previous sales and marketing experience
• Experience working with cold calling
• Familiarity with the Medicaid System, and insurance processing
• Excellent customer/patient service and verbal communication skills.
• Must be comfortable working directly in under-served markets
• Must have a high level of compassion and high level of service for the patients of Familia Dental
• Ability to read, write, speak and understand information and effectively present information one-on-one with patients
• Ability to apply common sense understanding to carry out details written or verbally instructed
• Basic computer knowledge and experience with dental management software experience
• Bi-lingual Spanish speaking skills

Qualifications: BA in Public Relations with 4 years of Experience

• Work experience in community engagement or community health education with demonstrated results
• Knowledge of current Federal and State laws about IL, AL, MC communities
• A high degree of initiative, self-motivation, accountability and independent judgment
• Ability to work in a fast-paced, patient-focused environment.
• Detail-oriented with the ability to multi-task.
• Have excellent organizational skills, and ensure all record-keeping and regulatory requirements are fully and accurately completed.
• Excellent presentation skills and collaboration.
• Must demonstrate the ability to be detail-oriented and possess excellent follow-through.
• Ability to interact with all levels of management and maintain effective working relationships.
• Must have excellent customer service skills.

Qualifications: BA in Sociology with 6 years of Experience

• Working experience in a similar role.
• Excellent writing, editing, and presentation skills
• An in-depth knowledge of social and electronic media channels.
• Possesses a sense of urgency; is self-motivated and detail-minded.
• Strong interpersonal skills and ability to build collaborative relationships.
• Ability to create and deliver compelling and insightful presentations to share information with a variety of audiences and for different purposes.
• Competence in using technology to capture, analyze and increase the effectiveness of community outreach to raise awareness of the organization's work, plans and achievements.
• Project management skills, including special events development and execution. 
• The ability to take from concept to creation in a disciplined manner.
• Successful completion of a criminal history background check after hire.

Qualifications: BA in Marketing with 3 years of Experience

• Sales and marketing experience in healthcare, human services, public relations or social services
• Strong understanding of skilled nursing/assisted living/memory care
• Ability to plan, organize and implement strategies to promote facility success
• Work well with people including staff, residents families and community as well as work independently
• Able to make independent decisions
• Must be able to communicate in a warm, friendly and caring manner
• Ability to work independently yet collaboratively with openness and receptivity to feedback, coaching, mentoring as well as offering the same. 
• Familiar with and adhere to guidelines related to the Fair Housing Act (FHA) and the Americans with Disabilities Act
• Able to communicate effectively with all levels of management, team members, residents, family members, guests, vendors, referral sources, and outside contacts
• Basic computer skills, including entering complete and detailed data into a computer Customer Relationship Management program, and maintaining sales and marketing plan and competitive analysis spreadsheets

Qualifications: BA in Social Work with 7 years of Experience