Job Summary: 

• Develop and implement marketing strategies and services to improve resident engagement and complex occupancy
• Collaborate with the sales organization to identify growth opportunities
• Partner with marketing agents to affect the highest-yield marketing
• Create and implement new event plans in partnership with marketing
• Create and lead community events, activities, and sponsorship opportunities
• Explore, develop, and secure resident-focused community partnerships
• Assist with the financial management of property through resident engagement
• Provide the highest level of resident services and amenities in the market
• Manage all resident inquiries, needs, complaints, and opportunities
• Demonstrate leadership through exemplary service behavior and execution
• Foster a collaborative and positive community culture
• Responsible for operating with budget guidelines.

Skills on Resume: 

• Marketing Strategy Development (Hard Skills)
• Sales Collaboration (Soft Skills)
• High-Yield Marketing Partnership (Hard Skills)
• Event Planning (Hard Skills)
• Community Event Leadership (Hard Skills)
• Community Partnerships Development (Soft Skills)
• Financial Management Assistance (Hard Skills)
• Resident Services Excellence (Soft Skills)

Job Summary: 

• Responsible for maintaining occupancy goals and expediting the move-in process to keep turnover time to a minimum.
• Maintain sales summary, occupancy reports, and turnover reports, and other sales reports
• Responsible for managing the database of prospective residents by logging all activities, providing tours, performing interviews, and responding to mailings and follow-up phone calls.
• Responsible for managing departmental budget.
• Manage move-in coordination process with custom design choices to ensure a smooth transition for new residents.
• Assist in the development and implementation of an annual marketing plan including hosting lunches, dinners, and events.
• Maintain and manage a qualified waiting list, making contact with individuals as openings occur, expediting the process as much as possible.
• Coordinating the assessment process for admissions with the Health Services Team to determine if care is needed.
• Coordinates with other team members in the production of collateral materials, invitations to events, and other projects.
• Take responsibility for complying with the attendance policy.
• Communicate and document resident data to staff 

Skills on Resume: 

• Occupancy Goal Maintenance (Hard Skills)
• Sales And Occupancy Reporting (Hard Skills)
• Prospective Resident Database Management (Hard Skills)
• Departmental Budget Management (Hard Skills)
• Custom Move-In Coordination (Soft Skills)
• Annual Marketing Plan Development (Hard Skills)
• Qualified Waiting List Management (Soft Skills)
• Health Assessment Coordination (Soft Skills)

Job Summary: 

• Responsible for pre-leasing 300 apartments in a high-end community
• Make outside sales calls to legal and medical professionals, senior organizations, hospital discharge planners and other community contacts.
• Develop and maintain a good working rapport with all facility departments to ensure appropriate and efficient decisions about prospective admissions and discharges are made.
• Responsible for pre-authorizations and documentation for all move-ins requiring such paperwork, and coordination of collections of pre-pay for residents. Obtain appropriate financial information before admission.
• Coordinate appropriate deposit and move-in papers and obtain signatures from residents or responsible parties before move-in in a manner consistent with state and federal regulations. 
• Communicate the special needs of new residents to staff to ensure an efficient move-in. 
• Communicate move-in decisions on time.
• Maintain a neat appearance, good personal hygiene, and appropriate attire.
• Participate in training, and in-services, and attend meetings
• Assist with special projects as assigned and perform other related duties.

Skills on Resume: 

• Pre-Leasing Management (Hard Skills)
• Outside Sales Calls (Hard Skills)
• Developing Rapport With Departments (Soft Skills)
• Pre-Authorization And Documentation (Hard Skills)
• Coordination Of Collections (Hard Skills)
• Obtaining Financial Information (Hard Skills)
• Coordination Of Move-In Paperwork (Hard Skills)
• Communicating Special Needs To Staff (Soft Skills)

Job Summary: 

• Market Respite, Personal Attendant, Participant-Directed, and FMS services to existing and potential referral sources to achieve established growth targets assigned on a monthly, quarterly and annual basis
• Identify and develop relationships with all community and referral partners including State Program Associated, and other Potential Industry Partners
• Conduct in-services, and represent the company at local, regional, state, and nationwide trade shows and conventions/conferences
• Create and carry out specific marketing and development plans with company & community goals and objectives
• Provide regular feedback to corporate leadership regarding community activity and success in market development
• Represent the company within the healthcare community with professional decorum and respect for the client care process
• Manage Community Relations Team including the Intake Coordinator, Community Relations Specialist, and other positions when added
• Serve as primary contact for grants, sponsorships, and community relations strategic partnerships.
• Proactively identify potential issues and resolutions to promote employee engagement, customer relations, and civic engagement
• Manage the community relations strategy relative to business interests, and department goals and adjust to meet the dynamic needs of the changing marketplace.
• Develop opportunities to promote Thomson Reuters values, brand and commitment to CSR.

Skills on Resume: 

• Market Respite Services (Hard Skills)
• Personal Attendant Services (Hard Skills)
• Participant-Directed Services (Hard Skills)
• FMS Services (Hard Skills)
• Relationship Development (Soft Skills)
• Trade Show Representation (Hard Skills)
• Marketing Plan Development (Hard Skills)
• Corporate Feedback (Soft Skills)

Job Summary: 

• Continuously monitor and ensure prompt response to residents.
• Track inquiries and referrals of applicants.
• Develop and maintain waiting lists and/or interest lists.
• Select, approve, and certify residents in compliance with regulatory agencies and standards set by Millers Landing Senior Living.
• Continuously maintain positive connections and relationships with neighborhood agencies, organizations, and individuals to ensure optimal marketability.
• Meet and provide information to prospective residents.
• Ensure residents maintain admission criteria, reassess, and recommend alternative placement
• Leads through the admission process with residents and assists them during the transition period.
• Upon discontinuation of services, process all needed information on time and pass it on to other staff
• Support planning, coordination, and execution of resident move-ins and move-outs.
• Keep accurate marketing records and turn in information to the Community Director monthly.

Skills on Resume: 

• Prompt Response to Residents (Soft Skills)
• Inquiries and Referrals Tracking (Hard Skills)
• Waiting Lists Management (Hard Skills)
• Resident Certification Compliance (Hard Skills)
• Community Relationship Building (Soft Skills)
• Prospective Resident Engagement (Soft Skills)
• Admission Criteria Maintenance (Hard Skills)
• Resident Transition Assistance (Soft Skills)

Job Summary: 

• Make recommendations for the financial, social, and personal needs of the residents.
• Be receptive to residents’ questions, comments, complaints, and service requests taking prompt corrective action. 
• Directs problems to the Community Director
• Take appropriate action in case of emergency.
• Inform residents of rights, responsibilities, policies and procedures.
• Support the efforts and activities of the residents, resident meetings and other resident groups.
• Recommend changes, improvements, new services and policies, etc. to the Community Director as are appropriate to ensure optimal, high-quality operations.
• Respond to a wide variety of resident and family requests, needs, and situations and provide resources and options.
• Empower residents to make decisions for themselves to the greatest extent possible.
• Continuously assess residents’ needs and strengths.
• Prepare, record, submit and maintain accurate and timely correspondence and paperwork regarding resident data, billing information, and assessment/evaluations.

Skills on Resume: 

• Financial and Social Recommendations (Soft Skills)
• Resident Interaction and Response (Soft Skills)
• Emergency Action (Hard Skills)
• Policy and Procedure Communication (Hard Skills)
• Resident Meeting Support (Soft Skills)
• Operational Improvement Recommendations (Soft Skills)
• Resident and Family Requests Response (Soft Skills)
• Accurate Resident Data Management (Hard Skills)

Job Summary: 

• Serve as a designated reporter (Vulnerable Adult Protection mandated reporter).
• Maintains, at all times, privacy and confidentiality of resident, resident’s records and resident living environment.
• Work with autonomy, operating with the ability to make in-the-moment management decisions, acting appropriately on behalf of the company, and following through to achieve resolution.
• Retrieve phone messages and answer phones regularly, taking messages
• Establish proper formatting techniques and grammar when typing documents.
• Maintain confidentiality of all material.
• Support CRM and ServiceMinder prospect and resident data entry.
• Assist with program or meeting arrangements for special functions.
• Maintain resident files, apartment files, and appropriate documents as required by management both monthly and yearly.
• Keep the Community Director informed and advised of needs and problems.
• Take responsibility for copying and faxing materials

Skills on Resume: 

• Vulnerable Adult Protection Reporting (Hard Skills)
• Privacy and Confidentiality Maintenance (Soft Skills)
• Autonomous Decision-Making (Soft Skills)
• Phone Message Handling (Soft Skills)
• Document Formatting and Grammar (Hard Skills)
• CRM and ServiceMinder Data Entry (Hard Skills)
• Program and Meeting Arrangement (Soft Skills)
• Resident File Management (Hard Skills)

Job Summary: 

• Meet and/or exceed the community’s pre-opening depositor and community fee goals and post-opening move-in and census goals each month or have identified (through data) the barriers to meet the goals. 
• Plan, develop, organize, implement, and evaluate, and direct all aspects of the community pre-opening and post-opening Sales & Marketing plan and programs including who, how, frequency, expected outcome, and method of monitoring its effectiveness. 
• Act as primary liaison and exercise independent judgment with marketing, public relations and development and implementation of census enhancement strategies. 
• Be responsible for developing, implementing, and monitoring admission/orientation policies and procedures. 
• Be responsible for meeting all monthly sales activity standards including follow-up calls, prospect planning, creative follow-up, professional sales calls and presentations, event planning, monthly lead bank mailings and blasts, and creating virtual tours and other short videos using a video app. 
• Work varying hours including evenings and weekends (scheduled and unscheduled) to facilitate pre and post-opening events, conduct family tours, and assist with same-day move-ins. 
• Work 1-2 weekend days rotating with ED or designee during the pre-opening of a community
• Participate in the development of and be accountable for managing, and not exceeding, community marketing advertising, promotional and special event budgets. 
• Develop an excellent understanding of the industry and the community’s products and services. 
• Become a community expert/resource in the Company’s Services. 

Skills on Resume: 

• Sales and Census Goal Achievement (Hard Skills)
• Sales and Marketing Plan Implementation (Hard Skills)
• Marketing and PR Liaison (Soft Skills)
• Admission and Orientation Policies (Hard Skills)
• Monthly Sales Activity Standards (Hard Skills)
• Event Planning and Execution (Soft Skills)
• Budget Management (Hard Skills)
• Industry and Product Knowledge (Hard Skills)