COMMUNITY RELATIONS REPRESENTATIVE SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Published: August 6, 2024 - The Community Relations Representative possesses extensive customer service experience, excellent organizational and time management skills, as well as proficiency in using smart devices and property management software. This role requires strong English communication skills, both written and spoken, along with maintaining a professional appearance and punctual attendance. The ability to warmly engage with clients, families, and visitors, answer questions professionally, and address concerns with a caring demeanor is also crucial for this individual.

Essential Hard and Soft Skills for a Standout Community Relations Representative Resume
  • News Writing
  • Media Communication
  • Formal Mail Preparation
  • Document Management
  • Social Media Management
  • Content Creation
  • Public Speaking
  • Crisis Management
  • Event Planning
  • Analytics and Reporting
  • Media Relations
  • Liaison with External Groups
  • Cross-functional Collaboration
  • Event Coordination
  • Problem-solving
  • Communication
  • Interpersonal Skills
  • Negotiation
  • Conflict Resolution
  • Time Management

Summary of Community Relations Representative Knowledge and Qualifications on Resume

1. BA in Communications with 4 years of Experience

  • Experience working with event budgets, billing, and vendor coordination.
  • Be agile, able to multi-task and balance competing priorities simultaneously.
  • Expertise in time management and organization.
  • Skilled at communicating clearly and on time.
  • Previous experience in recruiting and coordinating volunteers.
  • Proficiency with Word, Outlook, PowerPoint, and Excel
  • Knowledge of the provider network that supports the delivery area
  • Knowledge of the plan and/or competitors' value-added benefits
  • Ability to analyze complex sets of data to evaluate and share impact
  • Strong interpersonal skills and the ability to build relationships and collaborate with a wide range of stakeholders
  • Have State health insurance licensure 
  • Be bilingual in Spanish 

2. BA in Public Relations with 5 years of Experience

  • Knowledge and experience with the community engagement process.
  • Knowledge of health-related issues and those affecting First Nations communities in particular.
  • Knowledge of the BC First Nations political and governance landscape from the federal, provincial and regional context.
  • Familiarity with the fundamentals of corporate social responsibility, employee engagement and communications
  • Ability to build and maintain respectful and effective relationships with diverse groups, organizations, and individuals to work collaboratively and cooperatively
  • Ability to coordinate, design and facilitate meetings and other gatherings on a wide variety of topics and with diverse groups and/or individuals
  • Excellent communication skills both orally and in writing. 
  • Comfortable presenting to a variety of audiences and ensuring material is adapted to the audience.
  • Excellent analytical skills, to consolidate and analyze survey data to develop preliminary recommendations.
  • Proficiency with the Microsoft Office suite (including Word, Excel, PowerPoint, Project, and Visio) and SharePoint.

3. BA in Marketing with 3 years of Experience

  • The ability to professionally communicate effectively verbally and in writing to employees, clients, and other stakeholders with varying levels of communication skills.
  • Must possess the skills needed for creative thinking and problem-solving.
  • Ability to work with various organizations within the industry of in-home personal care, Medicaid, Insurance, and Private Payers.
  • The ability to coordinate multiple tasks efficiently while managing various and continuous interruptions.
  • Able to work effectively in a fast-paced environment with minimal direction and supervision while prioritizing conflicting priorities.
  • Knowledge of standard office equipment and systems (i.e. email, voicemail, fax) for all staff
  • Be confident when presenting to large groups of employees, including leaders
  • Ability to deal with ambiguity and work well under deadline pressure with employees at all levels
  • Be proactive, enthusiastic, highly organized and results-oriented, with a strong sense of follow-up and closure
  • Be a team player

4. BA in Journalism with 2 years of Experience

  • Customer service working experience 
  • Excellent customer service skills and a desire to help people
  • Good organizational and time management skills
  • Ability to read and write English - speak English and understand spoken English
  • Ability to utilize a personal smart device for apps related to property operations and communication
  • Knowledge of Microsoft Suite and property management software
  • Attendance – must maintain timely, regular attendance with punctuality.
  • Must have a professional appearance.
  • The ability to answer questions when appropriate in a professional manner.
  • Able to communicate well with patients/residents/clients and family members providing warm and friendly greetings and an approachable attitude to families, visitors, patients/residents/clients, and responding to expressed concerns while displaying a helpful, caring demeanor.
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