Job Summary: 

• Provides general education and information about home health, hospice, and personal care services provided by Amedisys
• Greets visitors, ascertains nature of business, provides information, or connects visitors to the appropriate contact within Amedisys
• Answer questions about Amedisys services to other health care providers within the clinic and route these health care providers to the appropriate contact within Amedisys to answer their questions
• Investigates, addresses, and works to resolve questions and concerns from customers
• Processes orders, 485s, and face-to-face documentation. 
• Ensures all documents are uploaded to the EMR on a timely basis
• Manages and processes documentation for the care center including orders, paper visit notes, discharge, transfer, and episode summaries and medication profiles.
• Responsible for the security and maintenance of records
• Take responsibility for performing billing functions
• Observe confidentiality, attendance, and attire policies at all times

Skills on Resume: 

• General Education and Information (Soft Skills)
• Visitor Management (Soft Skills)
• Healthcare Provider Communication (Soft Skills)
• Customer Resolution (Soft Skills)
• Order Processing (Hard Skills)
• EMR Documentation (Hard Skills)
• Record Management (Hard Skills)
• Billing Functions (Hard Skills)

Job Summary: 

• Acts as service representative for assigned projects and a resource to membership and community resource center
• Ensures consistent compliance with all state, federal, and company-specific requirements.
• Establish and maintain positive relationships with community organizations, provider offices, and faith-based organizations, and perform activities to enhance presence in the community.
• Identify and collect educational material on community networks and advocacy groups with similar missions and values and communicate the information to management.
• Provide telephonic assistance, outreach and/or guidance to members and potential members regarding benefit and enrollment questions, and/or assist with any social service needs.
• Complies with all other related policies, procedures, and requests
• Demonstrates interpersonal understanding
• Completes work with accuracy and minimal supervision within time frames
• Monitor metrics and provide monthly reports
• Presentation development, editing support for mass comms efforts

Skills on Resume: 

• Service Representation (Soft Skills)
• Compliance Knowledge (Hard Skills)
• Relationship Building (Soft Skills)
• Community Outreach (Soft Skills)
• Telephonic Assistance (Soft Skills)
• Policy Adherence (Hard Skills)
• Interpersonal Understanding (Soft Skills)
• Accuracy and Time Management (Hard Skills)

Job Summary: 

• Develop a local and national-focused Community Relations Program to promote the Stewart brand as a leader in philanthropy and volunteerism in communities.
• Develop detailed event project plans, including timelines, budgets and communications, for Stewart employees.
• Manage the Stewart Title Foundation programs and budget.
• Build relationships and serve as a liaison between Stewart and charitable organizations across multiple states where Stewart has a presence
• Develop written content and seek opportunities to promote Stewart community efforts through social media, website, email, and other channels. 
• Work with Communications and Marketing teams to develop promotional material and ensure consistency and reach of messages.
• Manage the coordination, promotion, and execution of special events
• Recruit, coordinate and manage volunteers and potential on-site activities, 
• Support branch offices in local community service efforts
• Communicate internally to Stewart employees across the enterprise.

Skills on Resume: 

• Community Relations Program Development (Soft Skills)
• Event Project Planning (Hard Skills)
• Program and Budget Management (Hard Skills)
• Relationship Building (Soft Skills)
• Content Development (Hard Skills)
• Collaboration with Marketing (Soft Skills)
• Event Coordination (Hard Skills)
• Volunteer Management (Soft Skills)

Job Summary: 

• Responsible for developing and maintaining new contacts and/or partnerships in the community. 
• Manage day-to-day community activities including recurring sales camps, and large events.
• Develops and executes community relations and lead generation strategies.
• Document and manage community contacts and sales events using the Quickbase platform.
• Identify, develop and build relationships with community organizations, provider offices and faith-based organizations
• Organize activities including sales events to enhance Bright Health's presence in the community
• Assist members and potential members with benefit and/or enrollment inquiries
• Conducts presentations to increase effectiveness in establishing rapport, assessing individual needs, and communicating product/benefit features and differences
• Contribute story ideas and content weekly for the internal newsletter
• Develop engagement plans to increase volunteerism and participation throughout field and home offices

Skills on Resume: 

• Community Partnership Development (Soft Skills)
• Event Management (Hard Skills)
• Community Relations Strategy (Soft Skills)
• Quickbase Documentation (Hard Skills)
• Relationship Building (Soft Skills)
• Sales Event Organization (Hard Skills)
• Member Assistance (Soft Skills)
• Presentation Skills (Soft Skills)

Job Summary: 

• Facilitating and coordinating services to meet the needs of Private Pay clients. 
• Securing new clients and maintaining those relationships, working with insurance companies for payment authorization, and recruiting, training and retaining caregivers.
• Providing oversight of Private Pay care plans, intakes, recruitment, retainment, and maintenance.
• Verify insurance authorizations and renewals.
• Conducting service inquiries, intakes, and renewals, and ensuring accurate and complete documents.
• Checking prior authorizations for accuracy and building recurring schedules.
• Support and train Service Admin IIs for scheduling to meet required Trinion care plan for Private Pay clients.
• Maintaining and meeting all required reporting standards for all client records to demonstrate and document compliance with all regulatory, health and safety requirements, and internal policies.
• Creating accurate and timely notes documenting any caregiver or client concerns to maintain a complete client service record.
• Conducting timesheet reviews - reviewing time sheets from field staff for accuracy and taking appropriate action to correct any deficiencies.

Skills on Resume: 

• Service Coordination (Soft Skills)
• Client Relationship Management (Soft Skills)
• Care Plan Oversight (Hard Skills)
• Insurance Authorization Verification (Hard Skills)
• Service Inquiry Handling (Soft Skills)
• Schedule Management (Hard Skills)
• Service Admin Training (Soft Skills)
• Regulatory Compliance Documentation (Hard Skills)

Job Summary: 

• Document corrective notices to field staff regarding scheduling issues and concerns.
• Implementing quality improvement activities
• Re-educate clients and/or caregivers to ensure compliance with Trinion, State, and Federal regulations, standards, and/or best practices.
• Responding to Adult Protective Services and Office of Children's Services inquiries about a client.
• Maintain Private Pay on-call messaging phone for off hours.
• Attending association meetings, webinars, and training provided by Trinion and other entities, approved and appropriate to essential job functions and professional development.
• Ensure HIPAA compliance in all aspects of Service Delivery.
• Work with the Internal Communications team to develop monthly content calendars and promote upcoming events and programs.
• Foster the development of a community between leaders and employees that cultivates relationships and increases trust and accountability
• Enable and influence engagement among employees, which contributes to increased innovation and productivity

Skills on Resume: 

• Corrective Notice Documentation (Hard Skills)
• Quality Improvement Activities (Soft Skills)
• Client and Caregiver Re-education (Soft Skills)
• APS and OCS Inquiry Response (Soft Skills)
• On-call Messaging Management (Hard Skills)
• Professional Development Attendance (Soft Skills)
• HIPAA Compliance (Hard Skills)
• Internal Communications Collaboration (Soft Skills)

Job Summary: 

• Communicates Health Benefits plans and services to community members by being well-educated and informed of the plan.
• Supports a regional Health Benefits community engagement strategy involving all communities in the area.
• Facilitates proactive engagement with community members at formal and informal gatherings.
• Develops trusted relationships with community engagement coordinators to ensure a common understanding of Health Benefits objectives throughout the organization, including regular communications through email, meetings and attending events and workshops.
• Ensures a two-way dialogue between Health Benefits and community members, by being a key contact to listen to the concerns of regional community members and provides recommendations to achieve better health and wellness outcomes that are in line with Health Benefits engagement strategy.
• Facilitates client engagement surveys and focus groups to gather feedback.
• Consolidates and analyzes engagement feedback/information to provide regionalized recommendations to the Community Relations Manager.
• Supports the implementation of solutions by being a change champion to facilitate acceptance and understanding of Health Benefits initiatives.
• Identifies communication opportunities and develops material in collaboration with the Health Benefits, Regional Team and the Communications & Public Relations team.
• Deliver communications to the communities through events, presentations, information booths, and webinars.

Skills on Resume: 

• Health Benefits Communication (Soft Skills)
• Community Engagement Strategy Support (Soft Skills)
• Proactive Community Engagement (Soft Skills)
• Relationship Building (Soft Skills)
• Two-way Dialogue Facilitation (Soft Skills)
• Client Engagement Survey Facilitation (Hard Skills)
• Feedback Analysis (Hard Skills)
• Change Management Support (Soft Skills)

Job Summary: 

• Backup For Client Case Manager Responsibilities
• Following up with weekly reports from the Program Director.
• Conducting Intakes and 6-month visits for Medicaid Clients.
• Verbal coaching to Direct Care Providers regarding scheduling issues and concerns as a backup to Service Admin IIs.
• Informing Human Resources of corrective actions, and providing complete documentation.
• Maintaining the scheduling message phone for off hours and rotating schedule as a backup to Service Admin IIs.
• Submission of Critical Incident Reports.
• Authority to negotiate Private Pay rates within company guidelines that meet clients' needs.
• Coordinate Private Pay insurance authorizations with Trinion and outside entities.
• Respond to urgent issues regarding Private Pay schedules.
• Prioritize scheduling of service for clients based on Insurance authorizations or Trinion Care Plans.
• Makes recommendations on pay evaluations and disciplinary actions for Direct Care Providers.

Skills on Resume: 

• Client Case Management Backup (Soft Skills)
• Report Follow-up (Hard Skills)
• Medicaid Client Intake (Hard Skills)
• Verbal Coaching (Soft Skills)
• Corrective Action Documentation (Hard Skills)
• Off-hours Scheduling Management (Hard Skills)
• Critical Incident Report Submission (Hard Skills)
• Private Pay Rate Negotiation (Soft Skills)