CHANGE PROJECT MANAGER JOB DESCRIPTION

A Change Project Manager takes ownership of delivering structured change from signed-off scope to live operation. Not glamorous on paper. What it demands in practice is the ability to hold a PRINCE2 or PMP-governed project plan together while steering Steering Board sign-offs, resolving RAIDs before they become crises, and negotiating capacity across functions that did not budget for this programme. The role typically reports into a Head of Projects or PMO and is accountable for transition quality - meaning the business actually adopts the change, not just that it was technically delivered.

As the Change Project Manager, you own the structured delivery of business change initiatives from initial scoping through to operational handover, ensuring each project lands on time, within budget, and at the agreed quality standard. You work across cross-functional teams and report into programme or PMO leadership, managing RAIDs, governance processes, and stakeholder communications throughout the project lifecycle.

Career Impact: Governing change delivery against a PMO framework and Steering Board accountability builds the kind of project governance credibility that opens doors to Programme Manager and Head of Projects roles.

Business Impact: When projects are poorly governed, transitions stall, staff adoption fails, and budgets overrun - this role is the mechanism that prevents those outcomes for the organisation and its end users.

Growth Opportunity: Exposure to cross-functional change spanning HR, finance, technology, and operations in a single role accelerates the breadth of domain knowledge that senior transformation careers require.

• Own end-to-end delivery of business change projects from scoping through to BAU handover within agreed time and budget parameters.
• Define and maintain project plans in accordance with programme governance requirements, updating for scope changes and resource shifts.
• Manage project RAIDs proactively, applying mitigation and resolution actions before issues escalate to programme level.
• Report project progress at regular intervals to the Head of Projects and Steering Boards, presenting risks and decisions clearly.
• Carry out capacity planning to ensure project resources are available at the right time across workstreams.
• Coordinate staff training for new applications and processes to support transition readiness and adoption.
• Establish communication plans that keep stakeholders across all levels informed of progress, changes, and decisions.
• Monitor adoption and benefits realisation post-transition to confirm the change has embedded as intended.

• Bachelor's degree in management, information systems, or a related field, or equivalent work experience.
• 5 or more years of project management experience, with direct accountability for change delivery including budgeting and resource management.
• Demonstrated knowledge of project management principles and lifecycle governance within a PMO or programme environment.
• Project management certification such as PMP or PRINCE2, or Change Management certification.
• Strong stakeholder management skills with the ability to engage, influence, and communicate at all organisational levels.
• Proven ability to manage RAIDs, resolve issues under pressure, and maintain project momentum across competing priorities.
• Competency in preparing and presenting project documentation, business cases, and governance reports to senior audiences.

• Experience working within Financial Services, Insurance, or a regulated industry where compliance and governance requirements are heightened.
• Familiarity with Agile or SAFe delivery practices in addition to Waterfall and PRINCE2 methodologies.
• Experience leading cross-border or cross-functional change programmes involving HR, Finance, or operational transformation workstreams.
• MBA or advanced degree in a relevant discipline.

• On-time delivery rate across the managed project portfolio, measured at each milestone gate.
• Budget variance percentage per project, reflecting accuracy of resource and cost estimation.
• RAID closure rate, measuring how quickly identified risks and issues are mitigated or resolved.
• Stakeholder-reported readiness score at transition, indicating how prepared teams are to operate the change.
• Adoption rate at 30 and 90 days post-go-live, measuring whether the change has embedded in day-to-day operations.
• Typical tools: Project scheduling (commonly Microsoft Project or equivalent), RAID and governance tracking (commonly SharePoint-based registers or equivalent PMO tooling).

• Base Salary Range: $90,000 to $125,000 per year depending on seniority and industry.
• Bonus: 8 to 15% annual performance bonus typical in corporate and consulting environments.
• Equity: uncommon at this level, occasionally offered in tech-adjacent or growth-stage organisations.
• Health Benefits: medical, dental, and vision coverage standard across US employers.
• PTO: 15 to 20 days annually, plus public holidays.
• Common Perks: Professional development budget for PMP or PRINCE2 recertification, hybrid working arrangements.

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Workplace decisions are made without regard to race, colour, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected under applicable federal, state, or local law. Candidates requiring a reasonable accommodation to participate in the application or interview process are encouraged to make that request at any stage. Final employment offers are contingent on successful completion of a background check. Applicants must have legal authorisation to work in the United States.

The Change Project Manager owns end-to-end delivery of business change projects, managing project plans, RAIDs, capacity planning, and staff training to ensure new products and services land on time, within budget, and at the required quality. Reporting to the Head of Projects and working with Steering Boards, this role ensures resources are planned, progress is reported regularly, and transitions to new processes cause minimal disruption to the organisation.

Key Responsibilities

• Manage business change projects end to end within the organisation.
• Create, manage and submit project plans in accordance with programme governance requirements.
• Monitor project progress proactively and initiate corrective action where needed.
• Plan resources for each project and ensure team members understand their roles and responsibilities.
• Report project progress at regular intervals to the Head of Projects and Steering Boards.
• Ensure delivery of new products or services to the required quality, on time and within budget.
• Carry out capacity planning to ensure resources are available at the right time.
• Organise staff training for new applications and processes.
• Manage transition to new processes and applications while minimising business disruption.

Required Qualifications

• Bachelor's degree in management, information systems or a related field, or equivalent work experience.
• Demonstrable knowledge of key project management principles.
• Experience in planning and managing projects including budgeting, resource management and delivery.
• Strong organisation skills with the ability to multitask and prioritise workload based on business requirements.
• Strong Microsoft Office skills including Microsoft Projects.
• Excellent written and verbal communication skills with the ability to liaise with stakeholders at all levels.

Embedded within a group-level change function, the Group Change Project Manager plans and delivers key change projects spanning Group initiatives and portfolio integrations, coordinating workstreams, defining milestones, and managing external vendors to ensure successful BAU handoff. Working closely with senior stakeholders across Finance, IT, Policy Holder Administration, and cross-border teams, this role ensures delivery stays within budget and that reporting meets internal, statutory, and regulatory obligations.

Core Functions

• Plan and deliver key change projects including Group projects and Integrations.
• Organise teams, define workstreams, agree deliverables and plan milestones to meet project objectives.
• Define plans for Group projects, engage cross-business teams and develop solutions with internal stakeholders.
• Organise delivery, work with external vendors, coordinate rollout and ensure handoff to BAU.
• Support definition and delivery of local operational requirements for migrating portfolios across multiple functions.
• Interface between local and group functions to ensure consistent understanding of product, transaction and accounting information.
• Manage delivery in line with agreed budgets, identifying and mitigating deviations in a timely manner.
• Provide regular updates to senior stakeholders to build trust and confidence in delivery quality.

Qualifications and Experience

• Minimum several years of experience leading change within operational, support or cross-border functions.
• Experience working within a life assurance or reinsurance business is advantageous.
• Exceptional people skills with the ability to motivate and work with colleagues across countries and functions.
• Strong time management and organisational skills with the ability to meet business-critical and regulatory deadlines.
• Exceptional creativity and problem-solving skills with the ability to navigate emerging challenges.
• Ability to interact with stakeholders at all levels with excellent communication, influencing and constructive challenge skills.
• Formal project management qualifications such as Prince 2 or Agile are beneficial.

Reporting to programme leadership, the Strategic Change Project Manager manages the Change Workstream from vision alignment through to operational transition, preparing Change Management Strategy and Plans, estimating human and financial resources, and applying the PMO Change Management Framework across all deliverables. Partnering with stakeholders across the organisation to establish requirements and develop solutions, this role ensures compliance with PMO processes and drives adoption of new work practices, structures, and technologies within matrixed environments.

Primary Duties

• Manage the Change Workstream ensuring clarity on purpose, scope, structure and delivery approach.
• Establish agreement on change vision and align stakeholder expectations with overall project scope.
• Work with stakeholders to establish requirements and develop solutions that meet the change vision.
• Prepare a Change Management Strategy and Plan covering transitioning of deliverables into operational use.
• Estimate human and financial resources required to deliver the Change Workstream plan.
• Manage the Workstream in accordance with approved plan and budget following PMO Change Management Framework.
• Ensure compliance with PMO processes and other operational policies.
• Apply PMO's Change Management Framework and related toolkit in delivery of the Change Workstream.

Skills and Qualifications

• Degree in a relevant discipline is preferred.
• Change Management Certification required.
• Project Management certification such as PMP or PRINCE2 required.
• Minimum 5 years of experience leading medium to high complexity change projects including change transitioning and adoption.
• Experience operating within a project management lifecycle methodology with associated processes and governance.
• Understanding and practical experience of change and project management models, methodologies and techniques.
• Strong stakeholder analysis, management and communication skills.
• Strong influencing and leadership skills with the ability to generate commitment within matrixed structures.

Sitting at the intersection of HR and programme management, the People Change Project Manager owns end-to-end delivery of People Function projects, providing subject matter expertise, driving programme governance, and keeping the People Director and PMO informed of portfolio progress and status. Operating across project teams and wider business functions including finance and procurement, this role creates business cases, prepares programme reports, and ensures project interdependencies are monitored and managed throughout the organisation.

Duties

• Own and manage project delivery for People Function projects end to end.
• Provide subject matter expert advice for all people projects as part of the project team.
• Deliver programme governance processes and engage project teams to drive governance across the organisation.
• Work with key stakeholders and project managers to ensure programme interdependencies are understood and managed.
• Create business cases and presentational materials for proposed initiatives and plans.
• Prepare programme reports for review at 4-weekly Project Review Meetings and Programme Board.
• Keep the People Director and PMO informed of project portfolio progress and status.

Experience and Qualifications

• Experience in establishing and managing project management disciplines.
• Experience improving project management capability within an organisation across functions such as finance and HR.
• HR project manager experience required.
• Experience working on culture change programmes is desirable.
• Experience working in HR, ideally within the rail sector.
• Strong interpersonal and people management skills with the ability to drive communication and collaboration across functions.
• Good organisation and time management skills with proven ability to forward plan.
• Ability to think logically under pressure and complete tasks to a high standard within timeframe and budget.

A key member of the regional change leadership team, the Senior Change Project Manager leads cross-functional projects from structured delivery through to process development, conducting readiness assessments, tracking adoption and KPIs, and ensuring transformational change benefits are sustained across the organisation. Collaborating across consulting firms and MNC environments with fluency in English, Mandarin, and Cantonese, this role applies structured change management methodology to identify risks, resolve resistance, and drive operational excellence with measurable outcomes.

Leadership Responsibilities

• Lead cross-functional projects from structured delivery through to process development and resource management.
• Identify project hurdles and surface them to the right stakeholders to ensure timely closure and delivery.
• Develop dashboards, reporting status, tracking risks and issues, and escalating where necessary.
• Establish a detailed process to assess, map and document all local processes and key activities.
• Apply a structured change management approach and methodology across all projects.
• Conduct readiness assessments, evaluate results and present findings in a clear and logical manner.
• Track and report adoption, utilisation and proficiency of individual changes.
• Ensure key performance indicators for transformational change are met and benefits are sustained.

Background and Experience

• Bachelor's degree or above, MBA is a plus.
• At least 6 years of relevant project or programme management experience with 3 or more years in change management.
• PMP certification preferred.
• Consulting firm or MNC experience preferred.
• Solid knowledge of organisation transformation management and retail models in APAC regions is highly preferred.
• Strong stakeholder management, analytical and problem-solving skills.
• Fluent written and spoken English, Mandarin and Cantonese required.

Strategic Change Project Manager delivers high-impact consulting engagements by collaborating with skilled consultants to solve client problems, develop training programmes, and manage complex projects from research through to knowledge transfer at engagement close. Based within a consulting environment serving enterprise clients, this role builds trusted client partnerships, anticipates stakeholder resistance, and supports internal initiatives to strengthen people, processes, and market presence.

Scope of Work

• Collaborate with consultants to solve client problems, create training programmes and deliver high-impact projects.
• Communicate clearly when delivering presentations and written communications to large stakeholder audiences and executive leadership.
• Manage projects confidently with incomplete information and bring structure to ambiguous situations.
• Conduct primary and secondary research through multiple sources.
• Anticipate and resolve stakeholder resistance and other risks to bring others along to a desired outcome.
• Develop trusted client partnerships by listening to unspoken concerns and understanding the client's business environment.
• Ensure knowledge is documented and successfully transferred to the client at engagement close.
• Support internal initiatives to develop people, processes and market presence.

Professional Experience

• Bachelor's degree required, advanced degree preferred.
• Relevant project and change management certifications preferred.
• 7 or more years of experience in project and/or change management supporting process, people and technology transformation.
• Familiarity with common project and change management methodologies such as waterfall, agile and ADKAR.
• Experience working in or adjacent to technology environments.
• Strong presentation, communication and facilitation skills.
• Natural curiosity, creativity, humility and demonstrated proactiveness in complex environments.

As the Private Assets Change Project Manager, this role manages delivery of complex programmes within a private assets environment, coordinating Business Analysts and matrix resources, ensuring financial diligence, and promoting Group Change standards across all workstreams and adjacent programme. The Asset Management team relies on this work to maintain consistent reporting to senior stakeholders, manage cross-programme dependencies, and ensure priority value items are delivered with methodical, trade-off-informed decision making.

Project Responsibilities

• Manage delivery of complex projects within the programme.
• Work with senior stakeholders to ensure clear, consistent reporting and maintain focus on business outcomes.
• Support Business Analysts and coordinate resources within matrix management structures.
• Manage communication of progress and changes to the wider organisation.
• Ensure financial diligence and reporting of the programme within budget.
• Manage dependencies to and from adjacent programmes of work.
• Promote and apply Group Change standards for change delivery.

Knowledge, Skills and Abilities

• Experience and knowledge of Asset Management required.
• Experience and knowledge of Private Assets is a significant advantage.
• Proven delivery record across multiple projects.
• Understanding of Agile delivery and the Lean approach.
• Experience of SAFe working practices is desirable.
• Basic professional qualifications in asset management such as IMC.
• Ability to manage and motivate diverse teams across multiple functions.
• Strong collaborative skills with the ability to influence a broad, senior stakeholder base.
• Methodical, detail-oriented and able to make trade-offs to ensure priority value items are delivered.

Strategic Change Project Manager shapes complex transformational projects from initial scoping through to delivery, implementing project controls, presenting plans at Director-level Steering Groups, and representing Customer Growth in wider business programmes across a large-scale commercial organisation. The work directly supports stakeholder groups up to Head of Department level, balancing competing priorities to land product, capability, and process changes that meet both commercial requirements and operational needs across FTSE 100/250 or equivalent environments.

Strategic Responsibilities

• Lead complex transformational projects from initial scoping through to delivery of strategic initiatives.
• Deliver changes to time, cost and quality by implementing clear project controls.
• Support scoping, cost, resource and duration estimation working with delivery teams and partners.
• Manage stakeholders up to Head of Department level and balance competing priorities across the business.
• Apply knowledge across business areas to land product, capability and process changes that meet commercial and operational needs.
• Present plans, updates and decisions at Director and Head of Department Steering Groups.
• Represent Customer Growth in wider business programmes.

Position Requirements

• Previous experience in a fast-paced environment such as FTSE 100/250 or equivalent, with media or telecoms experience advantageous.
• Experience managing projects in consulting or large complex organisations with awareness of different project methodologies.
• Strong stakeholder engagement skills with the ability to influence across the business at all levels.
• Structured approach to project management with advanced analytical ability.
• Strong resilience with a can-do attitude and ability to suggest alternative plans when faced with setbacks.

The Business Change Project Manager owns day-to-day management of all project activities within a London Market setting, capturing scope, designing and implementing programmes, running steering groups, and ensuring successful adoption through structured rollout and stakeholder engagement. Reporting through Change methodology governance and collaborating with cross-functional teams at all levels, this role leads risk identification, manages dependencies across a diverse Change portfolio, and ensures communications remain clear, transparent, and timely throughout delivery.

Accountabilities

• Manage all project activities on a day-to-day basis.
• Capture and agree clear, measurable scope at the start of each project.
• Design, plan and implement projects or programmes according to scope, targets and objectives.
• Lead identification of risks, actions and issues through proactive communication with stakeholders.
• Manage project reporting and governance processes in accordance with Change methodology.
• Create, prepare and run steering groups and other governance groups.
• Create communication plans to ensure communications are clear, transparent and timely.
• Identify and manage dependencies across a diverse portfolio of Change.
• Ensure successful adoption of the solution through appropriate rollout strategy and engagement.

Minimum Qualifications

• Understanding of the London Market required.
• Proven track record of successful project and programme delivery.
• Effective communication and presentation skills tailored to the needs of the audience.
• Good stakeholder management skills across cross-functional teams at all levels.
• Ability to produce high-quality project documentation.

Embedded within a Change and Transformation function, the Business Change Project Manager manages a portfolio of end-to-end change delivery projects, overseeing 3rd party vendors, implementing governance frameworks, and supporting portfolio planning through project definition, re-scoping, and concurrent project management across Financial Services and Insurance environments. Working closely with stakeholders across customer-centric organisations, this role identifies business benefits, defines resource and risk plans, tracks milestones, and manages complex multistage interdependencies with business-wide impact.

Areas of Ownership

• Own a portfolio of Change and manage end-to-end project delivery within a Change and Transformation function.
• Manage 3rd party vendors and suppliers throughout the project lifecycle.
• Implement governance frameworks within a variety of organisations.
• Identify business benefits and define resource, risk and issue management plans.
• Track project milestones and manage project interdependencies.
• Support project portfolio planning through project definition, re-scoping and concurrent project management.

Technical Qualifications

• Experience managing multiple large-scale projects over a minimum of five years including UAT, technology deployment and BAU handover.
• Strong knowledge and application of Prince 2, Waterfall and Agile methodology.
• Experience of matrix management and project interdependencies.
• Experience delivering projects with complex multistage deliverables across multiple areas with business-wide impacts.
• Experience working within a customer-centric environment is essential.
• Experience working within Financial Services or Insurance required.
• Excellent stakeholder engagement skills.