CHANGE MANAGEMENT ANALYST JOB DESCRIPTION

Most people experience organizational change badly. Timelines slip, employees disengage, and ERP rollouts go live before anyone is ready - not because the technology failed, but because nobody managed the human side. The Change Management Analyst is the practitioner who closes that gap, owning the structured methodology that moves people from awareness through adoption. Working inside consulting engagements or large internal transformation programs, this role applies frameworks like Prosci and ACMP to assess stakeholder impact, build change networks, and measure business readiness across global matrix organizations. Results are concrete and tracked.

As the Change Management Analyst, you lead the people-side workstream of enterprise transformation programs, developing change strategies, facilitating stakeholder engagement, and tracking adoption metrics that determine whether new ways of working actually take hold. You operate within a change or project delivery team, partnering with sponsors, Communications, HR, and Operations leads across business units and geographies.

Career Impact: Hands-on delivery of Prosci-aligned change programs for large-scale ERP and operating model transformations builds the kind of practitioner credibility that opens doors to senior Change Manager and Change Lead roles.

Business Impact: When stakeholder resistance goes unmanaged during a global systems rollout, adoption stalls and the organization absorbs the cost twice — this role prevents that by converting resistance data into targeted action plans.

Growth Opportunity: Repeated exposure to cross-functional sponsors, global matrix structures, and multi-stream transformation programs accelerates the path toward Change Lead and organizational design roles that carry broader strategic ownership.

• Develop and execute change management strategies and plans that drive measurable adoption across impacted stakeholder groups.
• Conduct stakeholder assessments and change impact assessments to identify resistance risk and tailor mitigation plans by group.
• Design awareness and engagement materials spanning multiple formats to support understanding of new processes and operating models.
• Coach business sponsors and people leaders on their roles in sustaining behavioral change beyond go-live.
• Establish and support change ambassador networks to accelerate adoption at the local and regional level.
• Define, measure, and report on change readiness and adoption metrics throughout the program lifecycle.
• Partner with Communications, HR, and Operations leads to align change activities with overall program timelines.
• Develop process documentation and standard operating procedures to support knowledge transfer and post-implementation sustainment.

• Bachelor's degree in Organizational Development, Business, Communications, or equivalent work experience.
• 3 or more years of change management delivery experience, with demonstrated ownership of stakeholder assessments and adoption planning on multi-workstream programs.
• Proficiency in structured change management methodology such as Prosci ADKAR or ACMP standards.
• Experience developing and executing communication strategies targeted to varied audience levels within complex organizations.
• Strong analytical skills with ability to interpret adoption data and translate findings into actionable recommendations.
• Excellent written and verbal communication skills, including business writing, facilitation, and executive-level presentation.
• Ability to manage competing priorities and deliver parallel workstreams to deadline with strong organizational discipline.

• Prosci or ACMP certification, or active enrollment in either program.
• Experience supporting large-scale ERP implementation or operating model transformation in a global matrix organization.
• Background in human capital consulting or HR organizational design with exposure to workforce readiness planning.
• Project management skills sufficient to autonomously coordinate change activities across multiple concurrent program streams.

• Change readiness score, tracking the percentage of impacted groups meeting readiness criteria at each program gate.
• Adoption rate at 30 and 90 days post go-live, measured against defined behavioral change targets per stakeholder group.
• Resistance incident rate, counting the number of escalated resistance cases per program phase relative to baseline.
• Ambassador network coverage, measuring the percentage of impacted business units with an active change champion in place.
• Stakeholder engagement completion rate, reflecting the proportion of planned assessments and touchpoints delivered on schedule.
• Typical tools: Change tracking and reporting (commonly SharePoint and MS Teams); presentation and visualization (commonly PowerPoint and Visio).

• Base Salary Range: $75,000 to $105,000 annually, depending on experience and geography.
• Bonus: 5% to 12% annual performance bonus, common in consulting and enterprise program environments.
• Equity: Equity uncommon at this level outside of startup or pre-IPO consulting firms.
• Health Benefits: Medical, dental, and vision coverage; employer contribution varies by organization.
• PTO: 15 to 20 days annually, plus federal holidays and occasional program-related flexibility.
• Common Perks: Professional development budget covering certification renewals, conference attendance, and Prosci program fees.

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Reasonable accommodations are available to qualified individuals with disabilities throughout the application and employment process in accordance with the Americans with Disabilities Act and applicable state law. All applicants are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other characteristic protected under federal, state, or local law. Employment is contingent on successful completion of a background check. Candidates must be authorized to work in the United States.

The Change Management Analyst owns the end-to-end change strategy for large-scale ERP implementations, aligning playbooks and adoption plans to minimize resistance across a global matrix organization. Working closely with Communications, Marketing, and Operations, the role delivers measurable business readiness by coaching sponsors, tracking success metrics, and building change ambassador networks.

Key Responsibilities

• Align change management strategy, playbook, and plans to maximize adoption and minimize resistance.
• Coach business leaders to fulfill the role of change sponsor and equip them with structured methodology.
• Execute reporting on change and communications-supported projects, maintaining visibility to key dates and milestones.
• Set up a network of change ambassadors and people leaders to drive faster adoption of new ways of working.
• Assess impacts of change on varying organization groups and develop action and risk mitigation plans.
• Identify, plan for, and manage anticipated resistance across impacted groups.
• Support training strategy development and implementation in alignment with project plans.
• Define, measure, and track success metrics for change and business readiness.
• Partner with Communications, Marketing, and Operations to drive the change agenda.
• Maintain and support the creation of SharePoint sites for the project team.

Required Qualifications

• Bachelor's degree in a relevant field.
• OCM Prosci Certification preferred.
• 5+ years of experience leading change management engagements in a global consulting firm.
• Experience initiating, leading, and managing change for large-scale ERP implementations in a global matrix organization.
• Experience developing change management strategy, plans, and metrics to drive measurable business results.
• Experience shaping and delivering communication strategies across all levels of the organization using a variety of channels.
• Strong analytical skills with comfort applying data to business challenges.
• Highly organized with strong attention to detail and ability to manage competing priorities.

Embedded within the IT Service Management function, the Change Management Analyst assesses and processes Requests for Change in accordance with defined Change Management Policy, validating impact in the Configuration Management Database and confirming implementation completion. Working closely with the Change Control Board, change initiators, and IT and Business Leadership, this role ensures controlled, well-documented change execution that protects operational stability.

Core Functions

Assess each submitted Request for Change as defined by Change Management Policy and execute the review and approval process.

Validate impact in the Configuration Management Database and confirm completion of implementation.

Communicate regularly with change initiators, management, implementers, and the Change Control Board.

Schedule meetings with various levels of management for negotiation of implementation dates and escalation of approvals.

Facilitate and lead the weekly Change Control Board meeting, including taking and publishing minutes.

Conduct periodic review and negotiation with IT and Business Leadership on upcoming business-impacting changes.

Support other IT Service Management functions including Incident, Problem, Configuration, and Service Level Management.

Qualifications and Experience

• Bachelor's degree in Information Technology, Computer Science, Business, or equivalent experience.
• ITIL Foundations preferred.
• 3-5 years of experience operating a Change Management process.
• 3-5 years of experience with ServiceNow or other ITSM platforms.
• Familiarity with ITIL Change Management concepts and Agile and DevOps fundamentals.
• Familiarity with ServiceNow or other Change Management platforms preferred.
• Excellent written, verbal, and presentation communication skills.
• Results-oriented with ability to multi-task and develop others in a fast-paced environment.
• Ability to understand complex technology architectures and translate technical details into non-technical language.

Reporting to the Change Lead, the Change Management Analyst leverages established methodologies to execute strategic plans that drive adoption of new ways of working across global functional teams. Partnering with GBS Communications practitioners and subject matter experts, this role advances organizational change understanding through stakeholder assessments, impact assessments, and targeted learning interventions that improve change quality and efficiency.

Primary Duties

• Leverage established change management methodologies and tools to execute strategic plans supporting adoption of new ways of working.
• Deliver effective change plans in conjunction with the Change Lead for global functional teams.
• Conduct key change activities including Stakeholder Assessments, Change Impact Assessments, and Change Management Plans.
• Design materials spanning a variety of methods to drive awareness, education, and engagement across the organization.
• Support development and rollout of communication strategy and materials in partnership with GBS Communications practitioners.
• Enable education through key learning interventions on change management and new ways of working.
• Work with relevant stakeholders and SMEs to build change management understanding.
• Drive continuous improvements to the quality and efficiency of the change management process.

Skills and Qualifications

• Bachelor's degree in Organizational Development, Leadership, or a related field.
• Prosci or ACMP Certification.
• Minimum 3 years of HR, OMD, or human capital consulting experience with strong knowledge of change management, organizational design, and business transformation.
• Ability to think strategically and translate concepts into actionable items.
• Strong consultative, diagnostic, and analytic skills with excellent written and verbal communication.
• Strong storytelling and presentation skills.
• Ability to work through organizational complexity and meet tight deadlines.

Sitting at the intersection of geospatial data analysis and construction project monitoring, the Change Management Analyst examines commercial data feeds and satellite imagery to identify and track construction projects requiring reacquisition. Operating across the Production Operations and Acquisition group under direction from senior analysts, this role ensures data accuracy and feature specification compliance that supports reliable commercial mapping outputs.

Duties

• Analyze and report on status of construction projects in the Change Management database under direction from experienced analysts.
• Examine assigned areas of the commercial data feed to identify new construction projects requiring monitoring.
• Research construction projects to determine completion status and scheduling for reacquisition.
• Ensure data meets required accuracy and feature specifications.
• Contact DoT and other organizations via phone to confirm construction project status.
• Examine satellite and other imagery to determine completion status of construction projects.
• Learn new tools and procedures including participating in weekly meetings.
• Receive and apply feedback from Production Operations and Acquisition to improve work quality.

Education and Experience

• Bachelor's degree in GIS or a related field.
• Knowledge of Microsoft Office Suite.
• Knowledge of CAD software with experience using layers.
• Excellent written and verbal communication skills with ability to work in a team.
• Attention to detail, focus on quality, and ability to organize work and manage multiple priorities.
• Capable of working under pressure to meet deadlines in a fast-paced environment.

A key member of the IT Change Management team, the Change Management Analyst owns the Change and Release Pipeline end to end, facilitating production bridge deployments, managing CAB schedules, and maintaining KPIs that measure deployment performance. Collaborating across Release Analysts, Engineers, Testers, and Change Requesters, this role ensures that IT change processes comply with ITIL best practices and that release conflicts are identified and resolved before they impact production.

Accountabilities

• Train change requestors and approvers on existing change policies and procedures.
• Facilitate and lead production bridge deployments, including conducting implementation meetings, post-production testing, and rollback of failed deployments.
• Gather, analyze, develop, and maintain data metrics and KPIs to measure deployment performance.
• Execute periodic audits of changes not reviewed by CAB to ensure compliance.
• Manage CAB schedules and conduct CAB readiness reviews, approving changes for CAB review.
• Lead planning and development of the release calendar and participate in Release Management meetings.
• Define and communicate IT Change Management processes and procedures to stakeholders across the organization.
• Mentor and train team members, cross-functional staff, and external contracted vendors.
• Conduct Release Post Implementation Reviews and follow up on action plans.
• Own the Change and Release Pipeline, coordinating with Release Analysts, Engineers, Testers, and Change Requesters.

Technical Qualifications

• Expert with IT Change Management tools, workflows, and SDLC methodologies.
• Knowledge of Project Management Life Cycle and version control tools such as TFS and GitHub.
• Knowledge of ITIL methodologies for continuously improving release and change control.
• Knowledgeable about Change Management tools such as Footprints, Remedy, or ServiceNow.
• Functional knowledge of firewalls, routers, and network appliances.
• Strong verbal and written communication skills with ability to facilitate meetings and drive resolution.
• Experience managing projects and associated resources.

Successful delivery of IT organizational change depends on the Change Management Analyst, who drafts, reviews, and publishes content to the SharePoint resources site while managing the OCM team's internal document repository. Based within a government-cleared OCM team, this role supports communications and training strategy development, measures the effectiveness of OCM activities, and ensures all stakeholders have access to accurate, well-organized change resources.

Key Deliverables

• Draft content for the resources website, ensure appropriate review and approval, and publish all approved content to the SharePoint site.
• Monitor web pages to recommend and develop content as needed to support IT applications.
• Manage the internal document repository for the OCM team, ensuring finalized documents are stored on the SharePoint page.
• Work with the OCM team to identify training and communications needs.
• Attend meetings as instructed and draft meeting notes.
• Recommend, develop, and implement OCM strategies in collaboration with OCM team members.
• Develop standard operating procedures and process documents to improve OCM operations.
• Develop methods for measuring success of OCM communications and training activities.

Position Requirements

• Active Secret security clearance required.
• Bachelor's degree in Communications, Business, Technical Writing, or an equivalent discipline.
• Minimum 3 years of prior Organizational Change Management, Web Content Writing, or Communications experience.
• Solid computer skills with Microsoft Office applications including Word, Excel, PowerPoint, and Visio.
• Experience with SharePoint preferred.
• Excellent written, presentation, and oral communication skills including technical writing ability.
• Analytical skills with ability to explain complex technical concepts in an understandable written format.
• Ability to work both collaboratively and independently with internal stakeholders at all levels.

As the Change Management Analyst, this role supports HR Service Delivery, Learning and Development, and federal financial system modernization engagements by applying structured change management practices to workforce readiness and operating model transformation. The GPS Human Capital practice relies on this work to help government clients manage complex organizational shifts, reduce duplication of services, and deliver measurable improvements to HR systems and processes.

Role Responsibilities

• Support implementation and operations management best practices across HR Service Delivery, Learning and Development, Communications, and Change Management engagements.
• Lead and support tasks and portions of project scope on client engagements.
• Identify and solve problems using analysis, experience, and judgment.
• Independently perform tasks with some guidance to execute a portion of the project scope.
• Support change management aspects of trust fund and federal financial system modernization.
• Focus on workforce readiness, change impact, process and operating model implications, and risk mitigation.
• Develop process documentation including process flows and standard operating procedures.
• Manage multiple client stakeholders and leaders across engagements.

Background and Experience

• Bachelor's degree in a relevant field.
• 1+ years of consulting or industry experience.
• Prior professional services or federal consulting experience preferred.
• Experience in organizational change management, workforce readiness, and financial management transformation.
• Strong core consulting skills including logical structuring, storyboarding, and meeting facilitation.
• Proficiency with MS Visio or similar program.
• Ability to obtain and maintain required security clearance for this role.
• Professional oral and written communication skills with problem-solving and troubleshooting ability.
• Ability to work independently and in team environments that are process-oriented and deadline-driven.

Change Management Analyst develops, plans, and delivers end-to-end change management across all HR project areas for a major oil and gas operator's global systems implementation, reporting to the HR Shared Services Manager and liaising with the Project Manager and process SMEs. The work directly supports change adoption and business outcome achievement by preparing communication materials, updating readiness criteria, implementing success metrics, and facilitating lessons-learned sessions.

Job Functions

• Develop, plan, document, and deliver end-to-end change management across all HR project areas with direction from the Project Manager.
• Support HR process SMEs to maximize effectiveness of various programs of work across HR.
• Prepare communication materials including email communications, presentations, articles, work instructions, and training materials.
• Review and update global and local readiness criteria measures.
• Manage celebrations of success across project milestones.
• Work with the HRI project team to define, agree, and implement metrics to monitor change adoption and achievement of business outcomes.
• Support best practices and lessons-learned communication and look-back sessions.

Experience and Qualifications

• Circa 3-5 years of experience in a similar change management role.
• Change management qualification preferred.
• Experience with change management models and implementation of systems, process, and operating model change projects highly preferred.
• Project management skills with ability to autonomously deliver parallel activities to deadline.
• High-level written and verbal communication skills including facilitation, business writing, and infographics.
• Strong influencing and consulting skills with ability to navigate complexity and engage the right stakeholders.

The Change Management Analyst owns the application of Fisher's Change Management Framework across business unit initiatives, evaluating current processes, identifying dependencies, and establishing future-state success metrics. Working closely with business unit SMEs and project teams, the role delivers adoption solutions by managing multiple concurrent initiatives, proactively addressing scope changes, and ensuring that expectations are accurately set and met throughout each program.

What You'll Do

• Drive adoption of Fisher's Change Management Framework through application to business unit change.
• Utilize change management tools and resources to enable and support business change.
• Communicate with business unit SMEs and project teams to evaluate current business processes, identify dependencies, and establish future state.
• Proactively manage changes in program scope, identify potential crises, and devise contingency plans.
• Establish success metrics and evaluate the effectiveness of implemented changes.
• Manage multiple initiatives at once, communicating progress and ensuring accurate expectations are set and met.

Qualifications and Experience

• 2+ years of change management experience with a demonstrated track record of success.
• Formal change management training preferred.
• Experience with creative independent problem solving and working both independently and in collaborative environments.
• Ability to react to program adjustments promptly and efficiently.
• Strong interpersonal, written communication, and public speaking skills.
• Highly developed analytical ability.
• Working knowledge of Microsoft Office including Outlook, Word, and PowerPoint.

Embedded within the IT change governance function, the Change Management Analyst leads the assessment and implementation of changes to software applications, systems, hardware, and communications equipment, chairing CAB meetings and providing senior-level monitoring and reporting. Working closely with Senior Leadership, technical teams, and outside vendors, this role refines change management practices across the full software development life cycle to minimize operational disruption and resolve complex, ambiguous change requests.

Leadership Responsibilities

• Lead and identify when changes in software applications and systems should be initiated based on current business processes.
• Assess the impact, cost, benefit, and risk of proposed changes of larger scope.
• Chair CAB meetings and develop change schedules for the Change Advisory Board.
• Develop and implement change in accordance with Senior Leadership, providing higher-level monitoring and reporting.
• Review, analyze, and close complex, larger-scope change requests and resolve complex or ambiguous issues.
• Present, communicate, and articulate change management practices to technical and non-technical personnel, outside vendors, and Senior Leadership.
• Coach or mentor less-experienced personnel or act as team leader on systems projects.

Knowledge, Skills and Abilities

• Bachelor's degree or High School Diploma or GED with 4 years of relevant experience.
• 5+ years of related experience in change management.
• Knowledge of risk identification and mitigation, process design, re-engineering, and organizational transformation.
• Knowledge of the software development life cycle.
• Strong problem-solving and analytical skills with ability to identify and resolve potential risks and issues.
• Excellent written and oral communication skills with ability to interact effectively across all levels of the organization.
• Ability to analyze, design, measure, control, and improve organizational processes.

Sitting at the intersection of data governance and change management, the Change Management Analyst - AVP supports USPB change efforts by evaluating project scope, developing automated workflows, and communicating implementation milestones and escalation issues to all impacted parties across metadata repositories, data lineage, and data quality initiatives. Operating across Citi's US Personal Banking division with a limited level of direct supervision, this role strengthens the execution of the Citi Data Governance Policy by identifying process streamlining opportunities and managing platform integrity.

Strategic Responsibilities

• Understand Change Management as it applies to Data Management and Ownership for Data Lineage, Data Modeling, Metadata, Data Quality, and Data Provisioning.
• Support change management efforts for USPB related to metadata repositories, data dictionaries, data lineage, Business Process Maps, and data governance procedures.
• Communicate all internal and external changes to impacted parties including change descriptions, implementation dates, milestones, and escalation issues.
• Continuously identify opportunities to streamline and simplify execution of the Citi Data Governance Policy and Change Management procedures.
• Evaluate project scope to identify change management impacts, strategies, and tactics, tracking changes through full implementation.
• Develop workflows, database tables, and automation to support and centralize work activities and simplify manual processes.
• Manage and maintain platforms including troubleshooting, access entitlements, and systematic enhancements.

Professional Experience

• Bachelor's degree in Business, Engineering, or Information Systems.
• 5+ years of experience in banking or financial services industry preferred.
• Experience in data governance, data management, and managing data quality initiatives.
• Experience working in ambiguous environments and driving results in an agile setting.
• Working knowledge of structured and unstructured databases, data modeling, Agile methodology, and data governance tools preferred.
• Experience with process mapping and lineage toolsets such as Collibra preferred.
• SharePoint Online, Power Apps, and SharePoint 2013 or 2019 development strongly preferred.
• Proficient in Microsoft Office including MS Teams, Access, Excel, and Word.
• Excellent organizational skills with ability to work under pressure and prioritize tight deadlines.
• Strong business and technical writing, verbal communication, and presentation skills.

A key member of the Enterprise PMO change function, the Change Management Analyst creates and manages cross-functional engagement coalitions, develops targeted change management plans, and uses data and analytics to drive adoption solutions across the NAR Services organization. Collaborating across IT Leadership, Business Leadership, and Distributors, this role produces strategic communication campaigns, status reports, and stakeholder engagement strategies that support large-scale, multi-year enterprise transformation programs.

Areas of Ownership

• Create and manage cross-functional teams to serve as a sustained change management and engagement coalition.
• Develop and nurture relationships with key stakeholders to enable open, honest conversations about people-impacts related to change initiatives.
• Create and implement change management plans and deliverables that maximize Team Member and Stakeholder engagement.
• Develop actionable, targeted change management plans and project plans for execution, articulating clear roles and responsibilities.
• Leverage collaboration tools and embedded groups to drive change forward.
• Influence change for stakeholders not directly managed and serve as a trusted advisor to Leadership and Distributors.
• Use data and analytics to deliver strategic engagement strategies and adoption solutions.
• Draft materials for change management and communication campaigns and monitor progress of change plans.
• Pull status reports for IT and business unit leadership review.

Minimum Qualifications

• Bachelor's degree in a relevant field, MBA preferred.
• Change Management Certification such as PROSCI or CCMP preferred.
• 5-7+ years of experience in customer service, operations management, project management, or change management, preferably in auto or financial services.
• 5-7+ years of experience or training in change management, Agile transformation, design thinking, or similar methodologies.
• 5+ years of experience in communications management including staff meetings, town halls, and online channels.
• Thorough knowledge of change management practices, methodologies, and stakeholder engagement.
• Excellent analytical, strategic thinking, and execution skills with strong business acumen.
• Advanced skills in Microsoft Teams, PowerPoint, Word, and Excel.
• Ability to establish and execute strategic plans for transitioning organizations through large-scale, multi-year change.

Reporting to the Europe Change Lead, the Change Management Analyst executes stakeholder management activities and delivers change, communication, and engagement strategies in support of the Firmwide Finance Transformation Program across the European region. Partnering with Regional Process Leads and finance and accounts teams, this role coordinates regional Change Impact Assessments, adapts business engagement collateral, and inspires user adoption of new finance processes, tools, and ways of working.

Scope of Work

• Support the Europe Change Lead to deliver the change, communication, and engagement strategy and plans.
• Execute stakeholder management activities including identification, segmentation, analysis, engagement, and monitoring at regional and local levels.
• Support setup and delivery of the Change Network and New Ways of Working activities.
• Communicate the program to stakeholders and manage anticipated resistance to change.
• Understand and communicate how processes will change and the impact this will have on finance and accounts teams.
• Collaborate with Regional Process Leads to regionalize and adapt collateral for business engagement activities.
• Keep fully up to date with the regional Change Impact Assessment.
• Inspire business users to adopt and see the benefits of the changes they will be part of.

Experience and Qualifications

• At least 3 years of experience delivering change management activities or a change management qualification such as Prosci.
• Experience delivering change management as part of business transformation or complex international projects.
• Business-level English, both written and oral.
• Experience with multinational finance operations or finance transformation programs, ideally implementing Elite 3E finance systems, preferred.
• Creative communications experience using multi-media formats.
• Experienced user of Microsoft Office suite including SharePoint and Teams.
• Excellent communication, influencing, and stakeholder management skills with a collaborative, can-do attitude.
• Ability to understand complex financial and technical processes and translate them into user-friendly language.
• Additional language skills a plus.

Change Management Analyst coordinates changes across the technology environment, leading Change Advisory Board meetings, conducting failed change reviews, and developing effectiveness metrics that support continuous service improvement. The Technology organization relies on this work to ensure every change accurately represents its true risk, that adequate mitigation is documented, and that lessons learned from failed changes are fed back to teams to prevent recurrence.

Day-to-Day Responsibilities

• Lead coordination of changes across the environment, ensuring correct procedures are followed and changes are accurately recorded and scheduled.
• Prepare for and lead Change Advisory Board meetings and other change meetings as required.
• Ensure all changes accurately represent the true risk and that adequate mitigation has been planned and documented.
• Highlight risks confidently to the required level of seniority where appropriate.
• Provide change support for incidents arising from failed changes and lead failed change reviews.
• Follow up on all failed changes, identify root causes, and feed lessons learned back to the team.
• Develop change effectiveness metrics strategy and report on KPIs and continuous improvement metrics.
• Provide consultancy and coaching to technology teams on transformational change activities.
• Liaise between change approvers and initiators and represent Change Management at meetings across Technology.

Required Qualifications

• ITIL qualifications preferred.
• Strong Change Management and Risk Management experience.
• Knowledge of industry processes and methodologies including ITIL and Agile.
• Demonstrable knowledge of complex support systems and processes.
• Excellent organizational and communication skills with ability to tailor communications effectively for varied audiences.
• Ability to lead in a high-profile, fast-paced environment driving virtual teams and multiple initiatives concurrently.
• Basic project management or service improvement awareness to own and drive continuous improvement activities.

The Change Management Analyst delivers detailed rollout plans for major operating model changes, identifying impact areas, managing risks, and monitoring KPIs for groups of stakeholders across the organization. Working closely with business units and taking an advisory role in smaller transformations, this role coordinates communications and process updates that ensure large-scale change is introduced with minimal disruption and maximum stakeholder alignment.

Work Activities

• Create detailed plans for rolling out major changes in operating models to groups of stakeholders.
• Identify major areas of impact, create communications, manage risks, and monitor KPIs.
• Manage the process of rolling out large processes, coordinating necessary updates and communications in accordance with the change management plan.
• Act as the point of contact for rollouts, resolving issues during the rollout period.
• Take an advisory role in smaller transformations that do not require a full change management team.

Skills and Qualifications

• Experience with change management, stakeholder engagement, and strategic planning.
• General business knowledge with strong strategic analysis and planning ability.
• Good presentation and facilitation skills.
• Fluency in English and knowledge of other languages.
• Effective written and verbal communicator with leadership instincts.
• Collaborative and willing to give and receive feedback with passion for technology and transformative change.