CHANGE ANALYST JOB DESCRIPTION

A Change Analyst translates approved project decisions into human outcomes. That one-sentence summary understates what the work actually involves: in enterprise transformation programmes, this role owns the structured analysis that tells programme teams which business units are most affected, how ready they are, and what communications or training must land before go-live. Change readiness assessments and stakeholder engagement plans are the primary deliverables, not supporting documents. The role typically sits within a Programme Management Office or dedicated Change and Communications function, operating across projects that span operating model redesign, enterprise system rollouts, and process improvement initiatives.

As the Change Analyst, you will own the change impact and business readiness workstream for assigned transformation initiatives, ensuring that affected teams understand, prepare for, and adopt new ways of working before and after implementation. You will work within a Programme Management Office or Business Change function, partnering with project managers, communications leads, and Learning and Development teams, with oversight from a Change Manager or Change Lead.

Career Impact: Deep programme exposure across operating model, process improvement, and enterprise system projects builds the impact assessment and stakeholder mapping expertise that distinguishes senior change practitioners from generalist project coordinators.

Business Impact: When readiness gaps go undetected before go-live, adoption stalls and the promised benefits of transformation programmes are delayed or lost - this role is the mechanism that surfaces those gaps in time for teams to act.

Growth Opportunity: Analysts who build proficiency in structured change methodologies such as Prosci and ADKAR, and who gain experience running Change Advisory Board processes, are well positioned to step into Change Manager and Change Lead roles.

Company Value: Several employers in this space offer hybrid working arrangements with explicit in-office anchor days, structured mentoring of trainee analysts, and funded professional development including certification study.

• Lead stakeholder impact assessments across assigned projects, identifying affected groups, severity of impact, and readiness gaps.
• Develop and maintain change management plans including engagement plans, communication schedules, and training needs analyses.
• Coordinate business readiness workshops with operational managers and department leads to validate readiness prior to implementation.
• Monitor and report on change adoption metrics against agreed milestones, escalating risks and issues to the Change Manager.
• Draft and deliver stakeholder communications including briefing notes, newsletters, and presentation materials for all audience levels.
• Partner with Learning and Development teams to define training requirements and support delivery of training programmes for impacted staff.
• Maintain the Change Roadmap, logging actions, decisions, and dependencies as the programme evolves.
• Support post-implementation reviews to verify that change has been embedded and that expected benefits are being realised.

• Bachelor's degree in Business, Organisational Psychology, Communications, or a related discipline, or equivalent work experience.
• 2 or more years of change management or business analysis experience, with demonstrable involvement in structured project environments.
• Knowledge of change management methodologies and frameworks, including structured approaches to impact assessment and readiness planning.
• Demonstrated ability to conduct stakeholder mapping and engagement planning across cross-functional groups.
• Strong written and verbal communication skills, with experience drafting materials for audiences ranging from frontline staff to senior leadership.
• Proven ability to manage competing priorities and deliver work accurately under time-sensitive conditions.
• Experience supporting or facilitating workshops and working group sessions with diverse stakeholder groups.

• Prosci ADKAR or equivalent change management certification, or active progress toward certification.
• Exposure to enterprise programme environments including operating model redesign, ERP or CRM implementation, or large-scale process improvement initiatives.
• Experience developing online training content or contributing to learning and development material builds.
• Familiarity with project governance frameworks such as Prince2 or PMI, applied in a change delivery context.

• Percentage of impacted stakeholder groups completing readiness assessments before agreed go-live gates.
• Change adoption rate at 30 and 90 days post-implementation, measured against baseline behavioural benchmarks.
• Number of change risks escalated with documented mitigations versus unmanaged risks surfaced after go-live.
• Stakeholder engagement coverage rate, tracking planned versus completed engagement touchpoints per programme phase.
• Training completion rate for impacted staff populations prior to implementation cutover.
• Typical tools: Change planning and collaboration platforms (commonly Microsoft 365 and SharePoint); project tracking (commonly Jira or equivalent ITSM tools).

• Base Salary Range: $65,000 to $95,000 annually, varying by location and programme complexity.
• Bonus: 5% to 10% annual performance bonus, common in enterprise and consulting environments.
• Equity: generally not offered at this level outside pre-IPO or technology-sector employers.
• Health Benefits: medical, dental, and vision coverage; employer contribution varies by organisation.
• PTO: 15 to 20 days annually, plus public holidays; some employers offer additional wellness leave.
• Common Perks: Professional development funding including certification support, hybrid work arrangements, and access to employee assistance programmes.

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Work authorisation in the United States is required as a condition of employment, and all offers are contingent on the successful completion of a background check. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected under applicable federal, state, or local law. Candidates requiring reasonable accommodations during the application or interview process are encouraged to make that need known so arrangements can be made.

The Change Analyst owns end-to-end delivery of agile transformation initiatives, from shaping the roadmap to building a repository of templates and audio-visual content that sustains progress across the organisation. Working closely with the Product Owner and technology stakeholders, this role measures LACE performance and ensures the broader organisation stays informed through structured communications and engagement activities.

Key Responsibilities

• Support the Product Owner in managing and leading the Lean Agile Centre of Excellence team.
• Provide input and recommendations into the agile transformation roadmap to shape and refine the vision.
• Create and facilitate workshops and working groups to elicit stakeholder feedback and drive continuous improvement.
• Lead communications and engagement activities to inform the organisation on agile transformation progress.
• Own and lead individual transformation initiatives end to end.
• Establish internal metrics to measure the performance of LACE and the value of the transformation.
• Monitor and report on overall LACE progress against agile transformation plans, documenting deviations and actions required.
• Create and maintain a repository of templates, documents, and audio-visual content to support the transformation.
• Support the implementation of agile frameworks, methodologies, and best practices.
• Work closely with technology stakeholders to maintain visibility on agile collaboration tools and platforms.

Required Qualifications

• Bachelor's degree required.
• Experience in transformation, change, and project management.
• Knowledge and experience working with Lean, Agile, and Scaled Agile methodologies.
• Proficiency in Jira, Confluence, and other agile collaboration tools.
• Ability to distil complex concepts into clear messages for various stakeholders.
• Strong skills in drafting presentations, reports, communications, and other deliverables.
• Ability to build relationships across cross-functional teams and collaborate at all management levels.
• Ability to manage competing priorities and deliver under time-sensitive deadlines.

Embedded within the Retail Energy Code management function, the Change Analyst delivers comprehensive change solutions by analysing root causes, producing Change Proposal Plans, and completing cost-benefit analyses that shape regulatory outcomes across the GB energy market. Working closely with Code Managers, REC Code Manager Service Providers, and a wide range of industry stakeholders, this role ensures REC products remain accurate and fit for purpose.

Core Functions

• Develop an in-depth understanding of the Retail Energy Code, its products, and end-to-end impacts on stakeholders and consumers.
• Provide advice and support to REC parties and stakeholders in understanding and engaging in the change process.
• Identify impacts of Change Proposals on REC products, parties, service providers, consumers, and other industry codes.
• Analyse root causes of issues and develop effective, proportionate, and enduring change solutions.
• Produce comprehensive Change Proposal Plans setting out a timetable relative to complexity, importance, and time-sensitivity.
• Complete cost-benefit analysis and produce robust business cases to support approval or rejection of Change Proposals.
• Produce high-quality change documentation to internal quality standards.
• Develop and maintain collaborative working relationships with other Code Managers and REC Code Manager Service Providers.

Qualifications and Experience

• Demonstrable experience in the GB energy retail market in a relevant role.
• Understanding of the regulatory framework for the GB retail energy market.
• Experience developing solutions to complex operational and technical issues impacting a variety of stakeholders.
• Analytical skills to identify root causes of issues and develop optimal solution options.
• Exceptional written and verbal communication skills, able to articulate complex issues to technical and non-technical audiences.
• Strong attention to detail and commitment to the highest quality standards.

Reporting to the Service Management Change Manager, the Change Analyst shapes stakeholder engagement plans, change impact assessments, and post go-live adoption activities that help the firm realise expected benefits across the Service Management Programme. Partnering with Change, Communications, and Learning and Development teams, this role ensures consistent, high-quality change management is embedded across all impacted business areas.

Primary Duties

• Work alongside the Service Management Change Manager to deliver and embed change.
• Prepare people for change to minimise impact on individuals and the business and enable realisation of expected benefits.
• Support delivery of change management activities including stakeholder mapping, engagement plans, change impact assessments, and post go-live adoption.
• Support key business areas with business readiness planning and workshops.
• Collaborate with the Learning and Development team to manage training of impacted individuals and contribute to materials development.
• Build effective relationships with stakeholders to raise awareness, manage expectations, and win support for change activities.
• Work with internal programme teams to manage dependencies and ensure the change approach is understood.
• Input to and maintain the Change Roadmap and manage associated risks and issues.

Skills and Qualifications

• Experience of managing business change in a fast-paced project environment.
• Knowledge of change management disciplines, approaches, tools, and methodologies.
• Experience working within a structured project framework and Agile environment.
• Excellent analytical, presentation, written, and verbal communication skills.
• Ability to work accurately and effectively under pressure with strong attention to detail.
• Experience in a legal or professional services environment preferred.

Sitting at the intersection of stakeholder engagement and operational improvement, the Change Analyst leads change initiatives through all five stages of the Change Management cycle, from defining problem statements to implementing solutions that drive service efficiencies across the Luminate Group. Operating across a diverse range of organisational divisions, this role inspires stakeholders to embrace process improvements that resolve their most pressing challenges.

Duties

• Initiate and deliver change initiatives based on clearly defined problem statements, with focus on service efficiencies and business process improvements.
• Work with stakeholders across the Luminate Group to guide them through the five stages of Change Management: Define, Measure, Analyse, Improve, and Control.
• Engage and manage a variety of stakeholders from initial problem statements through to implementation of solutions.
• Inspire stakeholders to embrace future improvements that resolve current issues.
• Contribute to continuous professional development opportunities and training in role.

Experience and Qualifications

• Experience in project delivery or coordination with a strong track record of stakeholder engagement and management.
• Strong communication skills at all levels, with ability to inspire and positively engage stakeholders.
• Demonstrated passion for positive improvement and business process change.
• Ability to work collaboratively across a diverse range of organisational divisions.
• Strong interpersonal and communication skills to drive timely and accurate results.

A key member of the change and communications function, the Change Analyst leads the analysis and translation of change impacts, supporting the Change Lead in building strategies and plans that drive adoption of Microsoft 365 tools and digital workplace solutions across the business. Collaborating across communications, learning and development, and technology teams, this role delivers briefing sessions and performance support solutions that ensure impacted audiences navigate transitions with clarity.

Scope of Work

• Analyse and translate change impacts, explaining how technical impacts flow through to various audiences.
• Support the Change Lead in developing change management strategies and plans.
• Design and implement communication, learning and development, and performance support solutions.
• Deliver briefing sessions to small and large audiences.
• Help embed the use of Microsoft 365 tools across the business.

Background and Experience

• Demonstrated experience in change management or a related discipline such as learning or communications.
• Strong written skills across communications and online channel materials including portals, news articles, and internal social media.
• Ability to scope and plan activities, identify gaps, risks, and issues, and mitigate them to ensure objectives are met.
• Excellent communication and stakeholder engagement skills.
• Strong analytical skills with the ability to quickly assimilate information.

Rigorous customer-focused outcomes depend on the Change Analyst, who leads analysis across whole project work streams including operating model, supply chain, and customer channels while coaching and mentoring trainee analysts throughout the programme. Based within a large Business Analysis and Change community, this role champions the customer at every step, ensuring change delivers measurable improvements to experience and builds the long-term capability of the analysis function.

Key Deliverables

• Lead analysis for a whole project or programme work stream including customer communications, operating model, supply chain, business readiness, and customer channels.
• Ensure project governance is established and documented for each initiative.
• Create and manage the analysis plan and approach using flexible and agile ways of working within agreed timescales and budget.
• Provide analysis services at project initiation including stakeholder identification, scope definition, benefit measures, and operational impact assessments.
• Deliver or manage business requirements gathering, problem identification, root cause analysis, impact assessments, process maps, and customer journeys.
• Champion the customer, ensuring all change strives to improve the customer experience.
• Work closely with senior stakeholders to understand business needs and provide concise, relevant updates.
• Work closely with technology colleagues to ensure delivery of requirements with full stakeholder traceability.
• Coach and mentor trainee change analysts, sharing knowledge and experience.

Knowledge, Skills and Abilities

• Experience leading analysis for a whole project or programme work stream.
• Experience creating and managing an analysis plan using agile ways of working.
• Experience gathering business requirements, conducting impact assessments, and mapping processes and customer journeys.
• Experience improving the customer experience in a relevant role.
• Strong analytical and problem-solving skills with a creative approach to solution finding.
• Excellent relationship-building and stakeholder management skills across cross-functional teams.
• Ability to see the bigger picture and understand how change meets business goals.
• Ability to coach and mentor trainee change analysts.

As the Change Analyst, this role coordinates the timing and sequencing of PLM-based design change tasks, overseeing Change Review Board and Change Implementation Board meetings to ensure approved changes move accurately from engineering into operations and target markets. The IGT-Devices team relies on this work to maintain regulatory compliance under 21 CFR 820, 21 CFR Part 11, and ISO 13485 while supporting new product introduction and PLM platform updates across domestic and international sites.

Areas of Ownership

• Oversee and facilitate Change Review Board meetings to ensure change requests are properly documented, reviewed, and approved or rejected.
• Oversee and facilitate Change Implementation Board meetings to ensure implementation plans are complete and properly executed by the operations team.
• Create appropriate tasks in the PLM system to execute approved design changes, including proper sequencing and maintenance of records.
• Support New Product Introduction teams in DHF and DMR releases, ensuring adequate support prior to critical project gates and milestones.
• Perform periodic review and collaborate on updates of change and configuration management procedures and PLM tool testing.
• Support PLM software updates by participating in demonstrations, UATs, training sessions, and updating procedures.
• Guide PLM end users on best practices and ways of working.

Education and Experience

• Bachelor of Science degree in a Technical, Science, or Engineering discipline.
• Experience with Windchill PLM strongly desired.
• Working knowledge of 21 CFR 820, 21 CFR Part 11, and ISO 13485 is a strong plus.
• Advanced Microsoft Office skills including Word forms and mail merge, and Excel formulas and graphs.
• Strong organisational skills with attention to detail and ability to prioritise workflow to meet established timeframes.
• Strong interpersonal and communication skills to drive timely and accurate results.
• Proven experience working with product and process change implementation.

Change Analyst leads change management strategy and stakeholder activities across a variety of HR and Payroll Portfolio initiatives, from system initiation through rollout, serving as the ADKAR-aligned subject matter expert who shapes communication plans, training programmes, and service delivery readiness. The work directly supports adoption and usage goals across the client's HR and Payroll systems, ensuring complex technical change lands effectively for staff at every level of seniority.

Job Functions

• Maintain working knowledge of business processes, applications, and procedures while managing change management activities across programmes.
• Lead stakeholder activities relating to the initiation, design, build, testing, rollout, and support of new initiatives and systems.
• Provide ongoing guidance and support of change management activities, partnering on all project activities from a change management perspective.
• Document, monitor, and manage change impact and change documentation to support communication and training plans.
• Lead design and development of communication plans and associated communications.
• Serve as change management SME, providing input and feedback on strategies and solutions aligned to the ADKAR methodology.
• Recommend new change management strategies, methods, and solutions through continuous review of templates and approaches.

Professional Experience

• 10+ years of change management experience with expertise in methodologies and frameworks.
• ADKAR or equivalent change management framework certification.
• Experience with change management in Human Resources and Payroll portfolio activities for new systems implementations and process improvement.
• Experience dealing with staff members at all levels of seniority.
• Ability to communicate complex technical information effectively to both technical and non-technical audiences.

The Change Analyst builds digital-ready training content and leads programme management activities that drive transformation and efficiency across the People Supply Chain. Working closely with the Transformation and Optimisation team, this role delivers compliance analysis, knowledge objects, and templates that standardise process and advance the organisation's learning and development capability.

Work Activities

• Help drive transformation through strategic programmes to improve efficiencies for the People Supply Chain.
• Develop engaging training content ready for the digital world.
• Use leading programme management tools and methodologies to drive projects to completion.
• Support the Transformation and Optimisation team with training compliance analysis, research on learning and development topics, and creation of knowledge objects and templates.
• Work on a wide range of tasks with a positive attitude and strong communication skills.

Minimum Qualifications

• Bachelor's degree required.
• At least 3 years of experience working as a consultant on organisational change projects.
• At least 1 year of experience in organisational change management or project management.
• Experience in 3 or more of the following: project management, change management, organisational design, design thinking, learning, and communication.
• Proficiency in MS Office suite including SharePoint, Power BI, and PowerPoint.

Reporting to the Senior Workplace Strategist, the Change Analyst shapes and delivers in-class and virtual training solutions that align workplace experience and practices with client organisational goals at the site and project level. Partnering with Communications, Learning and Development, and workplace advisory teams, this role curates content, deploys training evaluations, and supports workplace transitions that promote innovation and collaboration for client organisations.

Performance Expectations

• Support the development of in-class and virtual training solutions based on client needs using current learning methodologies.
• Support delivery of training in classroom and virtual classroom settings and participate in Train-the-Trainer activities.
• Prepare, support, and document outcomes of workshops for change management and interior design services.
• Deploy training evaluations, monitor feedback, and make recommendations for future course design changes.
• Maintain and deploy training communication and change management tools.
• Curate training and communication content from a variety of sources to build holistic change management plans.
• Collaborate with the Communications team to create visuals including training posters, job aids, and learning materials.
• Support workplace programmes, initiatives, and transitions, performing other duties as required.

Position Requirements

• Post-secondary education and/or professional certification in CTDP, Adult Education, Instructional Design, PROSCI, or ACMP preferred.
• 1 to 3 years of experience with adult learning principles, design, and workplace change projects.
• Proficiency in MS Office including Outlook, Word, Excel, and PowerPoint, and Adobe.
• Strong organisational and time management skills with attention to detail.
• Working towards PROSCI or ACMP certification is an asset.

Sitting at the intersection of engineering operations and digital systems, the Change Analyst manages the Change Management process via Agile and SAP, maintaining complex engineering data across functional teams while acting as an internal consultant on PLM and ERP tools for engineering and product support stakeholders. Operating across manufacturing, supply chain, and ISO compliance environments, this role drives continuous improvement programmes and supports innovation in process efficiency across Singapore manufacturing sites.

Accountabilities

• Manage the Change Management process via Agile and SAP.
• Maintain and manage complex engineering data including materials, BOMs, documents, and drawings across functional teams with data quality and integrity.
• Manage and coordinate New Product Introduction, Product Obsolescence, and Project Transfer to ensure systems are properly set up and completed on time.
• Develop and maintain Change Management processes including change order approval matrix and distribution list compliance.
• Provide quick response to resolve production, shipment, order, and CRM-related issues caused by parts and BOM settings.
• Act as internal consultant to advise engineering, product support, and product managers on Agile PLM and SAP.
• Develop and utilise digitalisation tools to increase work efficiency including SAP Macro and ERP2.
• Analyse and lead continuous improvement programmes and problem prevention, managing internal customer contacts and relationships.
• Drive innovation and optimisation of processes for ISO 9001 and ISO 13485 compliance and support related audits.

Education and Experience

• Bachelor's degree in IT, Engineering, Science, Business Studies, or equivalent.
• 4+ years of experience in a related field.
• Experience in ISO 9001 and ISO 13485 or the medical device industry is a plus.
• Proficiency in SAP, particularly Material Master, BOM, and SQVI, and experience with Agile PLM.
• Experience in support and training delivery to groups of end users.
• Experience with analytical tools and languages such as Python, SQL, and Power BI is a plus.
• Strong interface skills and understanding of manufacturing and supply chain environments.
• High level of spoken and written English.

A key member of the consulting delivery team, the Change Analyst supports the execution of change management activities and deliverables aligned to the client's Change Framework, facilitating impact analyses, business readiness reviews, and stakeholder reporting across CRM, ERP, and cloud solution projects. Collaborating across internal and external stakeholder groups, this role manages confidentiality requirements and builds working relationships that keep change implementation on track and risks mitigated.

Role Responsibilities

• Support delivery of change management activities and deliverables aligned to the client's Change Framework.
• Work with key stakeholders to facilitate analysis and review of impacts and business readiness, assisting with development of change initiatives and communications.
• Support development of change management documentation and deliverables, including content for digital and written communication channels.
• Monitor and track successful implementation of change management activities, providing input into stakeholder reporting and identifying risks, issues, and mitigations.
• Develop and maintain effective working relationships to support the development and implementation of change activities.
• Collaborate effectively while managing information and confidentiality requirements across the business in accordance with applicable ring-fencing parameters.

Experience and Qualifications

• End-to-end exposure and experience in change management for CRM, ERP, or cloud solution projects.
• Experience with change scheduling, narrative and written communications content, and impact assessments.
• Experience working with external consultants and managing stakeholder and staff engagement.
• Experience with SharePoint site builds and training model development, materials, and deliverables.
• Strong written communication skills with demonstrated ability to develop user-appropriate content.

Effective technology change governance depends on the Change Analyst, who defines the strategic approach to managing change, facilitates Change Advisory Board meetings, and drives adoption of the change management process within the Engineering organisation to minimise operational risk. Based within the Engineering team and serving as the central coordinator for approvals, communications, and training, this role measures success metrics and continuously identifies opportunities to strengthen the change management process.

Operational Focus

• Define and document the strategic approach to managing change and supporting operations within change management.
• Review change tickets for proper content and timely closure.
• Evaluate change impact and organisational readiness to limit potential risk.
• Facilitate recurring Change Advisory Board meetings, daily operational readiness stand-up meetings, and ad hoc meetings as needed.
• Prepare meeting agendas, capture minutes and related materials, and follow up on action items.
• Coordinate communication of upcoming changes.
• Create change management process training materials and provide user training and support.
• Drive adoption of the change management process within the organisation.
• Define, measure, and continuously review success metrics and identify process improvement opportunities.

Requirements

• 2+ years of experience in change management or project management.
• ITIL or PMP certification preferred.
• Experience and knowledge of change and release management principles, methodologies, and tools.
• Experience with Jira or other ITSM systems.
• Understanding of the Software Development Life Cycle (SDLC) and Agile project management.
• Experience in the logistics industry preferred.
• Strong written and verbal communication skills with exceptional organisational skills and attention to detail.

As the Change Analyst, this role supports RSL Queensland's Change Management Strategy by delivering presentations, managing change artefacts, and building collaborative relationships with the Enterprise Portfolio Management team, Organisational Development, and external stakeholders across enterprise projects and initiatives. The broader portfolio team relies on this work to embed change management value across the organisation and ensure staff successfully transition to new ways of working through well-planned training programmes.

What You'll Do

• Support RSL Queensland's Change Management Strategy across enterprise projects and initiatives.
• Prepare and deliver presentations, briefing notes, and run workshops.
• Support the development and embedding of change management value across the organisation.
• Manage and reinforce the delivery of effective change management artefacts.
• Provide support to the Enterprise Portfolio Management team, Organisational Development, Change Managers, and relevant stakeholders.
• Proactively build collaborative relationships with relevant internal and external stakeholders.
• Contribute to and implement internal and external communication plans.
• Create and participate in the delivery of training and managing the transition to new ways of working.
• Actively support training logistics and planning for training programmes.

Qualifications and Experience

• 3+ years of experience in a change management role.
• Experience and/or qualification in change management principles and technologies such as Prosci highly regarded.
• Exposure to project management methodologies including Prince2 and Agile highly regarded.
• 2+ years of experience in developing online training courses.
• Intermediate skills in Microsoft Office including Word, Excel, and Outlook.
• Excellent interpersonal, presentation, and written communication skills.

Change Analyst delivers process improvement capability within Claims teams by mapping and reviewing processes, analysing performance dashboards, and shaping monitoring approaches that sustain efficiencies over time. Success in the position means influencing operational managers, facilitating gateway sign-offs through strong stakeholder engagement, and proactively identifying improvement opportunities as well as responding to allocated initiatives.

Core Responsibilities

• Map and review processes to facilitate improvement activity and governance.
• Develop and analyse process performance dashboards using analytics tools to identify improvement opportunities.
• Focus on delivery of efficient and effective process improvements through an agreed approach.
• Implement suitable monitoring approaches to ensure successful improvements are sustained over time.
• Facilitate appropriate sign-off through each gateway through effective stakeholder engagement and management.
• Shape the appropriate approach for improvement activity.

Background and Experience

• Strong business stakeholder engagement and management experience.
• Experience of successful influence of operational managers.
• An understanding of systems thinking, performance management, and departmental transformation.
• Experience working with data and analytics tools preferred.
• Experience in data analysis and dashboard and MI development preferred.
• Excellent communication and strong reporting skills.

The Change Analyst leads stakeholder engagement and communications across a programme of work that supports scheme sustainability, developing detailed impact assessments and facilitating adoption activities that help project teams and business managers embed change effectively. Working closely with People and Culture and broader project teams, this role monitors change implementation and creates captivating communications that build awareness and desire for transformation across the organisation.

Strategic Initiatives

• Support a programme of work with various initiatives that supports scheme sustainability.
• Engage with project and business stakeholders to design and develop plans that support the successful implementation of key projects.
• Create succinct and engaging communications that are memorable and impactful.
• Understand the people side of projects through the development of detailed impact assessments.
• Work closely with project teams, business managers, and People and Culture to embed change.
• Monitor and report on the change implementation and supporting activities.
• Assist with facilitating activities that support successful adoption of change.

Skills and Qualifications

• Experience in delivering initiatives through the project lifecycle including design, development, and implementation.
• Experience building awareness and desire to support change implementation through captivating communications.
• Strong stakeholder engagement skills,
• Strong analytical thinking and problem-solving skills.
• Experience working within an internal communications team or similar role highly desirable.

Embedded within a programme delivery team, the Change Analyst develops and manages change management deliverables including change plans, communication plans, and engagement plans that coordinate change across complex organisational programmes impacted by project outcomes. Working closely with programme Stream Leads, the CMO, and the Change Lead, this role proactively manages change risks and issues while building the relationships and understanding needed to support SMEs through transitions.

Primary Duties

• Develop relationships, access planning and sprint information, and form other means to understand the needs of SMEs.
• Work with programme Stream Leads and the Change Lead to establish appropriate communication channels.
• Plan, implement, and coordinate change impacted by project outcomes.
• Develop and manage change management deliverables including change plans, communication plans, engagement plans, stakeholder communications, and reports.
• Identify and proactively manage change risks and issues, developing and implementing effective resolutions.
• Assist the CMO and Change Lead in understanding stakeholder needs and supporting other change activities.

Required Qualifications

• Previous experience in organisational change programmes.
• Demonstrated ability to develop and maintain change management deliverables including change plans, communication plans, and engagement plans.
• Demonstrated ability in designing and writing user-appropriate content.
• Strong influencing and stakeholder management skills at all levels of the organisation.
• Risk management experience.

Sitting at the intersection of technology governance and service improvement, the Change Analyst chairs Change Authority Board meetings, reviews and authorises technological changes, and drives CAB-derived actions to closure while maintaining the quality and compliance of the Technology Change Process across the organisation. Operating within an IT service management environment, this role produces and communicates Change Management Reports, supports continual process evolution, and ensures non-compliance issues are promptly raised and addressed.

Accountabilities

• Prepare for, participate in, and chair Change Authority Board meetings.
• Review, evaluate, and authorise technological changes.
• Ensure the Technology Change Process is followed and change quality is maintained.
• Drive actions derived from CAB meetings to closure.
• Produce and communicate Change Management Reports and raise awareness of non-compliance issues.
• Help drive the continual evolution of the change management process and training materials.
• Support service improvement initiatives.

Education and Experience

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• ITIL 4 Foundations certification required.
• Basic knowledge of infrastructure, networks, and cloud environments.
• Strong analytical and reasoning skills with good verbal and written communication.
• Attention to detail and proactive approach to work.