• Support the roll-out of the new Time and Attendance system and associated policies and procedures.
• Provide coaching to Time Card Managers and other staff with an emphasis on uptake
• Reinforce change initiatives to meet or exceed project objectives.
• Schedule and present walk-throughs, distribute resources, promote training opportunities and reinforce FAQs/Key Messages that empower staff
• Develop awareness and build an understanding of how changes will affect them.
• Become familiar with and provide input to the change management approach.
• Support Change Manager in change activities using agreed frameworks eg ADKAR.
• Build subject matter expertise
• Identify, share and promote wins/good news stories of change benefits.
• Promote and monitor feedback channels.
• Monitor for training gaps, workarounds, resistance or barriers and address accordingly.

Skills: Change Management Expertise, Training and Coaching, Communication Skills, Stakeholder Engagement, Change Management Frameworks, Subject Matter Expertise, Feedback Monitoring, Problem Solving and Resolution

• Coordinate change order activities in a cross-functional team with Operations departments.
• Lead Engineering Change Order (ECO) meetings
• Ensure base data accuracy in Agile PLM and ERP systems
• Enter base data into ERP System according to scope of changes and roles
• Ensure ECO process is being followed and tasks are completed in a timely manner
• Maintain change order process documentation
• Lead base data cleanup projects
• Suggest and/or lead continuous improvement projects
• Maintain change order metrics
• Issuance of document numbers and maintenance of numbering database
• Participate in team's operating rhythm and provide progress updates through agreed forums and channels.
• Support the development of change management methodology and toolkits

Skills: Change Management Expertise, ERP and PLM Systems Proficiency, Process Management, Documentation and Record Keeping, Project Leadership, Metrics Management, Methodology Development, Team Collaboration and Communication

• Develop and support the execution of change management plans
• Develop training analysis, communications analysis and business analysis to inform change management plans
• Develop and document change requirements and detailed change impact assessments
• Engage effectively with the change team, business analysts, project team members and other stakeholders for relevant change management activities.
• Contribute to the planning, design and facilitation of workshops with guidance from the change team.
• Support creation of, drive the effective implementation of change communication plans, monitor progress and evaluate success
• Write, edit and proofread communications to high standard under time pressure
• Contribute towards documentation, preparation and delivery of training via multiple channels (face to face, online, self-paced) and phases for change adoption
• Support and assist business change champions and business end users in readiness for the business and systems change.
• Support the development of and maintain repository of all business relevant information about the project including its objectives, key messages, schedule of business activities and with links to additional supporting material(s)
• Maintain relevant reports and dashboards on behalf of the change team
• Contribute towards the efficiency and effectiveness of team to ensure the support project delivery on time, and of a high standard.

Skills: Change Management Planning and Execution, Training and Communication Analysis, Change Requirements Documentation, Stakeholder Engagement, Workshop Facilitation, Change Communication Planning and Implementation, Communication Skills, Training Development and Delivery

• Work within the Cognizant IPA Consulting team to deliver successful change management engagements
• Understanding the end-to-end change management life cycle
• Preparing the change impact assessment for the client projects
• Maintaining a detailed Change Impact Assessment
• Developing (and supporting the delivery of) change action plans
• Providing guidance and support on change approaches, plans, and use of change toolkit
• Designing appropriate supporting change networks
• Tracking change readiness and embedding metrics
• Providing ongoing support and assurance of change plans and oversight of progress to plan
• Manage the communication plans and prepare relevant communication to go out to various audience groups as part of the changes
• Engage proactively with internal business improvement initiatives
• Advise sponsors, line managers, on the change management processes and risks.
• Act as an expert to deliver and execute change across global locations

Skills: Change Management Expertise, Communication Skills, Stakeholder Engagement, Global Experience, Change Toolkit Utilization, Metrics and Tracking, Support and Assurance, Collaboration and Teamwork

• Assisting the Change Manager to develop and facilitate engagement and approval of the change strategy/approach.
• Developing and delivering change impact assessments to determine the risks, issues and impacts of business changes.
• Supporting stakeholder mapping and analysis to identify and communicate with those impacted by system and process changes.
• Monitoring all change efforts and support business readiness activities.
• Sharing insights from all change, learning and communication.
• Arranging, preparing and supporting meetings / workshops, recording actions and assisting with coordination and follow up.
• Build training materials, plans and solutions as well as supporting the Change Lead in delivering training.
• Supports improvement and transformation initiatives with all change management needs to drive adoption, including development & delivery of project communications and training plans.
• Leverages change management methodology to support change adoption
• Collaborates and consults with project team to understand business and user impacts and document changes.
• Meets with key stakeholders to gain and document change feedback.

Skills: Change Management Expertise, Change Impact Assessment, Stakeholder Engagement, Business Readiness Support, Communication and Insights Sharing, Meeting and Workshop Facilitation, Training Development and Delivery, Change Management Methodology

• Lead the prioritization of all change activity within the Omni Channel Customer Support function
• Establish strategically aligned prioritisation criteria which is proactively reviewed and refreshed in line with functional and business priority changes
• Support the change manager in decisions for change activity
• Own, manage and drive the change management intake process
• Undertake impact assessments for all proposed change activity from business stakeholders
• Reviewing impact across customer support function
• Drive change activity across the OCS function through to delivery
• Positively influence operational teams to establish a change culture of continuous improvement
• Actively seeks out collaborative relationships with all key business stakeholders including Multichannel Operations, Strategy, Marketing, Customer Insight and Finance amongst others
• Work cross-functionally, supporting Asda & GBS Contact centres with strategic change

Skills: Change Management, Strategic Alignment, Decision Making, Process Management, Impact Assessment, Cross-functional Collaboration, Change Leadership, Stakeholder Engagement

• Ensure change intake requests are complete, working with stakeholders to ensure full understanding of the proposed change including details of benefits, costs and resource requirements
• Prepare change project status reports and track change KPI's. 
• Providing updates to business stakeholders
• Manage change documentation, for all lifecycle phases, delivering a centralised governance process
• Conduct post-implementation reviews to assess decisions and gather insight for improvements
• Workshop facilitation and requirements gathering
• Ensure all business stakeholders are aware of the current change priorities and are provided with frequent progress updates
• Works with appropriate technical resources to understand system functionality and business process change impacts in order to translate and communicate effectively to impacted employees.
• Collaborate and consult with subject matter experts and employee communication department to develop key project communications using project key/value messages to spread stakeholder awareness & gain buy-in to the project.
• Effectively communicates and updates project team on change activities.

Skills: Change Management Expertise, Project Reporting and KPI Tracking, Stakeholder Communication, Change Documentation Management, Post-Implementation Reviews, Workshop Facilitation and Requirements Gathering, Technical and Business Acumen, Project Communication and Stakeholder Engagement

• Analyst for strategic projects or process improvements related to legislative change as an outcome of reforms within Australian superannuation industry
• Conduct Testing or facilitate resourcing for UAT, BVT and Regression testings
• Managing and owning any incidents that are assigned and ensure incidents are finalised within agreed timeframe
• Provide daily support to Business Implementation Managers includes project implementation
• Liaise with other Business Units to gain insight on processing, issues, defects, etc
• Taking lead in development of presentations documentation, process guides and other forms of communications required by the projects or initiatives
• Undertake product, systems, people, and process gap analysis with regards to operations to improve customer experience
• Communicate and manage different level of stakeholders (Business Units Head of, Project Sponsors and Senior Leadership team)
• Analysing, preparing and validating Detailed Change Impact Assessments
• Ensure internal stakeholders are informed and aligned to the key business initiatives and timelines.
• Planning of change analyst deliverables and schedules for the projects.
• Lead stakeholders to ensure clear definition of the change deliverables such as change support and training activities.
• Driving the implementation of impact assessments for specific areas, considering people, process and system impacts, as well as develop appropriate strategies to address those impacts

Skills: Project Management, Incident Management, Business Analysis, Stakeholder Management, Change Management, Testing and Quality Assurance, Documentation and Communication, Adaptability and Problem-Solving

• Analyse data from various sources to inform change management plans, reporting and other change activities
• Develop, implement and monitor change impact assessments, mitigation actions and workforce transition plans to support the transition employees to new ways of working
• Draft communications and support materials (including communications collateral, presentation materials, frequently asked questions, etc)
• Develop training materials (including quick reference guides, presentations, activities guide, etc) and deliver classroom training
• Provide input into training needs analysis. Support training logistics planning and co-ordination (including managing invites, room booking, set up of room, etc.). 
• Gather feedback and assess training effectiveness
• Support and participate in Program forums, Committees and Working Groups to ensure stakeholder interests are effectively represented.
• Gather feedback and assess organisational change readiness to inform engagement and communication strategies
• Identify and escalate risks and issues to the Change Management Lead and collaborate with Program Team members to identify strategies and solutions to minimise risks and/or project impact
• Lead analysis for a whole project or for a programme work stream, e.g. customer communications, operating model, supply chain, business readiness and various customer channels – online, apps and TV
• Ensure where required project governance is established and documented for each initiative / project.
• Create and manage the analysis plan and approach, utilising flexible and agile ways of working within agreed timescales, quality standards and budget
• Deliver or manage delivery of analysis through all stages of the project lifecycle including Scope definition and impact assessment, Business requirements (gathering, analysis, sign off), Problem identification/root cause analysis, Impact assessments, Process maps, Customer journeys, Stakeholder identification and management and Implementation support
• Work closely with senior stakeholders, fully understanding business needs and providing concise and relevant updates to them

Skills: Data Analysis, Change Impact Assessment, Communication Skills, Training Development and Delivery, Training Needs Analysis, Stakeholder Engagement, Risk Management, Project Management and Analysis

• Working alongside the Service Management Change Manager, play a key role in how the team delivers and embeds change
• Prepare people for the change, to minimise its impact on individuals and the business, and to enable the firm to realise expected benefits
• Support delivery of the change management activities for assigned projects in the Service Management Programme
• These include stakeholder mapping and engagement plans, identifying benefits, change impact assessments, managing change agent networks and post go live adoption activities
• Support key business areas with business readiness planning and business readiness workshops
• Work collaboratively with the Change and Communications teams to manage internal and external communications to all levels of stakeholders both business and functional
• Work collaboratively with the Learning and Development team to manage the training of impacted individuals including inputting into the build of materials and delivery
• Help to build effective relationships with stakeholders to raise awareness
• Understanding of the change, manage expectations about what the change will and won't deliver, and winning support and active participation where required in the delivery of change activities and adoption of new working practices
• Work with internal programme teams to manage dependencies on change activities and ensure the change approach is understood
• Work within the Business Change function to ensure there is a consistent approach to change management across the firm
• Input to maintain the Change Roadmap and manage associated risks and issues
• Ensure that all activities and duties are carried out in full compliance with regulatory requirements and internal policies.

Skills: Change Management Expertise, Change Impact Assessment, Stakeholder Engagement, Business Readiness Planning, Communication Skills, Training and Development, Relationship Building, Risk Management

• Experience working with end-user IT communications, and/or corporate communications
• Experience with information technology projects, technology communications strategy, and use case development
• Demonstrated ability to balance business and user benefits with implementation complexity
• Experience working with various teams to identify communications needs to develop and execute communications plans
• Familiarity with the software development life cycle or project management
• Experience with a content management system is preferred. 
• Experience in Web-based writing 
• Able to manage multiple projects with competing deadlines and priorities, and the ability to work well under pressure
• Strong organizational skills and attention to detail
• Ability to connect details to the bigger picture
• Strong interpersonal communication skills, as well as analytical and problem-solving skills
• Able to work harmoniously and effectively with others

Qualifications: BA in Business Administration with 4 years of Experience

• Ability to use initiative and strong problem-solving skills to come up with new solutions
• A curious approach, always seeking continuous improvement
• Open to change and easily adaptable so can thrive in uncertain environments
• A self-starter with a can-do attitude, who is willing to step up and take ownership to drive things forward when facing resistance
• Highly collaborative work style and a great teammate that engages to achieve a common goal
• Ability to build relationships and influence partners across the business with strong communication skills
• Desire to learn and actively seeking feedback to proactively work on personal and professional development
• Knowledge of the range and variety of communications channels, platforms, and processes to ensure effective and timely communication and engagement
• Excellent organizational skills and ability to lead and work to tight deadlines
• Displays good judgement that builds trust in credibility in a subject area

Qualifications: BA in Organizational Behavior with 3 years of Experience

• Experience in processing change management 
• Progress toward FLMI, ALHC or other relevant professional accreditation Prior insurance or reinsurance experience
• Basic Microsoft Word skills
• Intermediate Microsoft Excel skills
• Basic Microsoft Outlook skills
• Intermediate SQL and Query skills
• Basic knowledge of accounting
• Must be flexible and adaptive to change
• Strong advanced persuasive and change initiation Skills
• Takes initiative and is accountable
• Ability to read and interpret treaty language, and to apply it appropriately
• Ability to multi-task
• Basic goal-setting skills

Qualifications: BS in Information Systems with 2 years of Experience

• Strong value judgment and investigative skills
• Ability to balance detail with departmental goals/objectives
• Ability to work independently & coordinate activities within a team
• Advanced written and oral communication skills
• Strong complex analytical and problem-solving skills
• Strong Competent project facilitation skills
• Process improvement/value-adding eye
• Ability to resolve conflict
• Ability to work in a team environment
• Ability to change direction and take on other areas of expertise
• Ability to translate complex business needs & problems into technical solutions with occasional assistance
• Ability to share and impart knowledge

Qualifications: BA in Psychology with 1 year of Experience

• Strong skills in BI reporting tools, i.e. Microsoft Power BI, Qlikview and Business Objects
• A technical background sufficient to broadly understand IT technologies in place at LeasePlan IS (i.e. LAN/WAN, IBM iSeries and xSeries, VMWare, Office 365 etc.)
• Proven analytical skills together with strong technical ability and curiosity
• Excellent working knowledge of ICT and Business processes
• Proficient knowledge of Excel, PowerPoint, and Word
• Strong planning and organizing skills with the ability to work effectively under pressure to tight deadlines
• Strong presentation and formatting skills
• Experience and application of project management techniques 
• Working knowledge or experience in using and supporting ITIL processes
• Experience in working with diverse teams (technical and non-technical)
• Exposure to international or multi-cultural environments

Qualifications: BA in Management Science with 4 years of Experience

• Proven experience in providing business and change analysis support to business leaders in a large, complex operating environment
• Experience in building relationships, influencing, coaching and facilitating conversations to constructively challenge the status quo, 
• Experience in identifying impacts of the desired future state, and enabling leaders and employees to adopt new behaviors, mindsets and practices in order to achieve organization objectives
• Experience in collaborating across a broad range of internal and external stakeholders to enable the successful adoption and embedding of the required behaviors, mindsets and practices from business transformation and change initiatives
• Apply contemporary practices and emerging trends that result in improved business outcomes
• Experience working effectively with internal and external relationships (including vendors) to achieve commercial and business outcomes
• High-level presentation and communication skills, including written and verbal, to a wide and diverse target audience
• Proven track record in business analysis/change analysis role, with full lifecycle experience on a variety of project types
• Experience in employing a broad and diverse range of business analysis best practices, methodologies and tools
• Experience of business process mapping using BMPN 2.0
• Ability to challenge business and technology areas in order to achieve the optimal future design of any change initiative
• Excellent interpersonal and communication skills with the ability to articulate complex changes to different stakeholders
• Ability to influence and support senior Stakeholders through difficult decisions.

Qualifications: BA in Human Resources Management with 6 years of Experience

• Detailed knowledge of the ITIL Change Management processes
• Good understanding of Configuration, Incident, and Problem processes
• Proven experience in an Operational / Service Management role
• Proven experience and success in an Change Analyst role
• Strong Analytical, problem-solving, and decision-making ability with regard to assessing RFCs
• Experience working in an Operational environment
• Experience working in a Global environment
• Ability to work both autonomously and also within a team environment
• Able to analyze data, look for patterns, threats and improvement opportunities and produce reports, using Excel or specialized reporting software
• English language skills - excellent written and verbal communication
• Flexibility to meet multiple demands with the ability to shift priorities in accomplishing tasks and meeting deliverables, interacting with other IT Services groups, users and vendors
• Excellent awareness of different cultures and working practices across the regions

Qualifications: BS in Operations Management with 5 years of Experience

• Experience as a Senior Change Analyst (or similar role) is essential for the successful candidate
• Experience supporting business change delivery is essential
• Experience supporting Change in the Financial Services sector is preferable
• Ability to support and deliver an enhanced colleague, customer, and operational experience in fast paced and dynamic delivery environment
• Ability to apply change management principles, techniques & tools
• Strong engagement and stakeholder management skills
• Identify delivery risks and develop aligned risk mitigation tactics
• Working knowledge of Prosci/ADKAR change management methodology
• General knowledge of other IT Services functions and responsibilities
• Experience in ITIL v3 or v4 Foundations training or higher level of ITIL Certification
• Experience in a Technical, Operations or Service Management role
• Experience in a Change, Incident, or Problem role

Qualifications: BA in Sociology with 4 years of Experience

• Experience as a Senior Change Analyst (or similar role) is essential for the successful candidate.
• Strong Change Analyst experience in an Enterprise Environments.
• Ability to apply change management principles, techniques & tools.
• Strong engagement and stakeholder management skills.
• Superior listening, written and oral communication skills.
• Strong attention to detail.
• Working knowledge of Prosci/ADKAR change management methodology.
• Formal qualifications in change management will be highly regarded
• Strong Change Management handling skills
• Architectural software knowledge of customer build
• Experience in Test Management 

Qualifications: BA in Project Management with 2 years of Experience

• Understand the principles, tools, techniques, concepts, and practices of change management methodologies.
• Experience working with and delivering for multi-disciplinary teams. 
• Strong all-rounded creative communicator with a flair for generating multi-media content that resonates across a range of mediums and levels to ensure adoption.
• Track record of engaging with stakeholders across a range of levels and developing those relationships. 
• Experience in delivering virtual and or/ Face to face training or coaching programs.
• Excellent project planning skills and experience of using project management and planning tools such as MS-Project. 
• Good knowledge of Google Workspace (formally GSuite), and able to demonstrate a high proficiency in Excel, and PowerPoint.
• Strong Communication and Engagement
• Experiential learning (digital and face-to-face)
• Experience with the delivery of technology-enabled change programs

Qualifications: BA in Economics with 3 years of Experience