• Sponsor and [Internal] Stakeholder Management
• Engage key stakeholders to understand, clarify, and communicate project objectives, scope, and results.
• Provide tools, processes, and consultative resources to organization leaders to accelerate execution and business benefits.
• Works to enable leaders to support changes before, during, and after changes are rolled out.
• Collaborate with Communication partner and project leaders to develop and execute communications plans for executive leaders, the steering committee, and organization leaders.
• Serve as point of contact for sponsors and key stakeholders regarding changes.
• Ensure sponsor is up-to-date and engaged in the programs progress, as well as being part of the programs engagement and resistance management plans
• Assist with realizing people related outcomes in order to achieve business unit strategic goals
• Partner with Measurement/KPI analyst to understand the level of adoption
• Create and execute resistance management plans
• Partner with organization leaders to minimize resistance
• Change Management CoE Design and Execution

Skills: Stakeholder Engagement, Change Management Expertise, Communication Skills, Consultative Approach, Sponsor Management, Resistance Management, Measurement and KPI Analysis, Change Management Center of Excellence (CoE)

• Manage project management capability within the business and develop strong relations with global practices
• Achieve metrics on productivity and utilization related to the PMO role
• Develop high quality PM templates or tools and ensure implementation of the same to manage complex projects
• Manage project timelines, sense engagement risks and ensure effective planning for high operational efficiency
• Manage PMO activities and drive the project team from start to completion of the project
• Manage project reporting, reviews and steering meetings with stakeholders
• Drive effective client communications, cadence and build relations with clients as well as with project counterparts across global locations
• Support WFA leadership in developing / growing the project management capability within WFA
• Strive for expansion opportunities over and beyond the scope of existing assignments
• Provide counselling support to individuals in the team for their learning & development and project tasks
• Lead development of thought leadership collaterals, PMO tools & accelerators (MS Project, MS Excel & Gantt Chart), methodologies, to enhance project management team and support EY initiatives within the practice
• Collaborate with subject matter experts across the project management areas for continuous learning and growth as a strong PMO practitioner

Skills: Project Management Leadership, Strategic Project Planning, Stakeholder Management, Client Relationship Management, Team Development and Coaching, Continuous Improvement, Global Project Coordination, Business Development Support

• Develops the overall stakeholder engagement strategy
• Develops the internal communications plan in detail
• Develops (or assists in the development) of the stakeholder list
• Identifies all applicable communications channels available
• Develops communication templates for the various channels
• Develops the communications process governance and aligns with key project managers
• Establishes rapport with all communications content providers and reviewers/approvers to assure smooth delivery
• Manages the content creation, editing, and distribution of all project communications
• Assures a library of communications
• Support the build-out and deployment of a centralized change management center of excellence focused on change strategy, change consulting/coaching and change execution
• Leverage best practices and thought leadership to create a best-in-class internal change practice
• Partner with internal People Strategies team members to identify cross-functional client support needs (Talent, Learning, Org Effectiveness, etc.)
• Partner with Business/Market Readiness
• Business/Market Readiness will own technology and process changes to the end-users.
• Readiness and Change Management will partner to ensure both end-users and the organizations adopt the changes driven by the program.

Skills: Stakeholder Engagement Strategy, Internal Communications Planning, Project Management, Multi-Channel Communication Proficiency, Communications Process Governance, Relationship Building, Change Management Execution, Cross-Functional Collaboration

• Develop change management strategy across the enterprise (Shipboard & Shoreside)
• Identify risk per change request and impact to operations
• Leading and centralizing change request intake
• Ensure process/governance adherence for the change management process
• Liaison between business stakeholders and operations to facilitate change execution
• Evaluate the impact of planned enterprise changes
• Ensures cross-functional team collaboration to reduce risk and maximize efficiency
• Use Scrum Best Practices to support tracking Business Readiness
• Ensure initiatives align with long-term goals and objectives to achieve the successful delivery of the product
• Facilitate and enable decisions, actions, and completion of documents for broad organization communication
• Collaborate in prioritizing & managing change requests and project expectations
• Managing and coaching change coordinators at all levels

Skills: Change Management Strategy Development, Risk Assessment and Mitigation, Process Optimization and Governance, Stakeholder Engagement and Communication, Cross-functional Team Leadership, Agile and Scrum Methodologies, Decision Facilitation and Documentation, Project and Priority Management

• Defining KPI along with success metrics and measuring performance
• Provide reporting and team updates to leadership and business teams
• Support the Enterprise Product Delivery Agile Methodology Best Practices
• Manage/administer change management business process tool
• Champion Agile and Scrum values for product delivery teams
• Foster continuous learning and challenge the team to improve everyday delivery
• Monitor ongoing projects across the organization
• Participate in and execute an enterprise-wide, large-scale modernization program focused on developing and participating all change management activities. 
• Understand organizational requirements to transition to future state and implement change program to enable adoption of technology to support business capabilities.
• Support the assessment, development, and implementation of the following OCM activities governance, stakeholder analysis, change readiness/impact assessments, communications and engagement plan, culture and behavior changes, 
• Change champion network, training plans, knowledge-sharing capabilities, and operating model changes.
• Outline how organization structure, people development, jobs, teams, and roles need to change to enable future state business processes.
• Build relationships across the organization to lead and support a change management network of champions to enable consistent delivery of OCM.
• Monitor and report OCM progress including risks and issues and develop mitigation plans.
• Support overall transformation program including business capability modeling, process redesign, business data requirements, cost-benefit analysis, tracking and reporting, and program management.

Skills: Change Management Expertise, Agile and Scrum Leadership, Strategic Planning and Execution, Performance Measurement, Stakeholder Engagement and Communication, Process and Tool Management, Risk Management and Mitigation, Program and Project Management.

• Experience in project management  most of which with a large consulting company
• Experience in managing process, organization, strategy, or SDLC/Implementation based projects
• Experience in managing system implementations
• Experience with organizational change management (OCM) and/or Lean Process Improvement
• Experience managing teams through client facing activities such as requirements gathering, stakeholder workshops, and deliverable review/approval sessions
• Adept at building and managing to project plans and reporting status to internal teams and clients
• Experience with a consulting firm
• Experience in Media & Entertainment and/or Consumer Products industries
• Experience at a large consulting firm (e.g., Accenture, Deloitte, EY, CapGemini, PWC)
• Experience in a service or manufacturing organization.
• Experience with large-scale organizational change efforts.

Qualifications: BA in Business Administration with 4 years of Experience

• Experience and knowledge of change management and principles, methodologies and tools.
• Exceptional communication skills (written and oral) to facilitate large meetings and communicate with all levels of the organization.
• Excellent active listening skills in order to identify risks and/or resistance to organizational changes.
• Organized with a natural inclination for planning strategy and tactics.
• Excellent problem-solving skills and root cause identification skills.
• Excellent interpersonal and collaborative skills in order to effectively build relationships throughout the organization and able to work with and through others. 
• Flexible and adaptable and able to work in ambiguous situations.
• Ability to influence others and move toward a common vision or goal.
• Resilient and tenacious with a propensity to persevere.
• Acute business acumen and a solid understanding of organizational issues and challenges.

Qualifications: BA in Organizational Psychology with 3 years of Experience

• Experience in leadership or management 
• Experience with IT service delivery management in a multi-vendor, large complex environment
• Ability to translate ITIL principles into practice
• Experience in developing and governing change and release management processes in a multi-vendor environment
• Having ITIL certification higher than foundation level (e.g., intermediate, expert, master) is preferred
• Experience in the Healthcare provider industry  is preferred\
• Acute business acumen and understanding of organizational issues and challenges.
• Familiarity with project management approaches tools, and phases of the project lifecycle.
• Understanding of customer and organization needs.
• Experience and knowledge of change management principles, methodologies, and tools

Qualifications: BA in Human Resources Management with 2 years of Experience

• Experience in professional global project management 
• Experience in Global Business Services or BPO processeses
• Proficient in Microsoft Excel & PowerPoint
• Proficient with Google Docs, Gmail, Lucid Chart, Quip, and other collaborative cloud-based document management / Creation platforms
• Understanding of systems analysis, including root cause analysis and other process modelling and systems design methodologies
• Ability to multi-task and perform effectively in a fast-paced environment.
• Able to think independently and consider cross-functional and downstream impacts.
• Able to engage and inspire employees and project team members
• Able to analyze information, make connections and demonstrates deep level thinking
• Ability to work with all levels of management
• Experience with project planning, risk management, and capacity planning

Qualifications: BA in Project Management with 3 years of Experience

• Ability to learn quickly and adapt to changing requirements
• Excellent spoken and written communication as well as receptive listening skills
• Ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences
• Excellent team player who is able to work with virtual and global cross functional teams
• Excellent influencing skills and the ability to bring teams together
• Ability to work with deadlines and in a fast paced environment
• Experience with RPA and automation projects a plus
• Experience using quantitative analyses to drive meaningful business results
• Experience in Smartsheets, Tableau, and/or Salesforce.com 
• Understanding of Systems Enablement

Qualifications: BA in Communications with 3 years of Experience