Job Summary:

• Applies Prosci methodology, tools and approaches to manage change
• Determines contributing factors to strong sponsorship, coaches and supports sponsors on expected behaviors
• Manages and executes change management scope, including sponsorship, business leader change strategy/coaching, communications, training and resistance management plans
• Articulates, envisions and creates desired patterns in human dynamics (behaviors, mindsets and culture)
• Integrates change management with product/project management and influences successful mitigation strategies
• Integrates change success measures, metrics and monitoring
• Lead a team of change managers, providing advice and coaching for a variety of diverse tasks or problems.
• Establish and maintain an effective change management framework and processes that are fit for UBank.
• Ensure regulatory change is managed to support the highest levels of compliance for UBank.
• Engage with key stakeholders, both at UBank and across NAB, to ensure best in class change readiness and delivery, including balancing resource priorities and timelines.
• Provide insights into change effectiveness and outcomes

Skills on Resume: 

• Prosci Methodology Application (Hard Skills)
• Sponsorship Coaching (Soft Skills)
• Change Management Execution (Hard Skills)
• Human Dynamics Leadership (Soft Skills)
• Integration with Project Management (Hard Skills)
• Metrics and Monitoring (Hard Skills)
• Team Leadership (Soft Skills)
• Framework Development (Hard Skills)

Job Summary:

• Ensuring that all projects meet or exceed the terms in the client’s statement of work.
• Developing or guiding the development of creative and high-quality change management solutions with high-impact results that leave a lasting effect.
• Managing projects such as delivering on time, on budget and with unparalleled quality standards.
• Managing, motivating and guiding a team.
• Anticipating organizational changes that come with large-scale implementations and the change management and communications interventions that will be needed.
• Working with clients to develop change management deliverables and on-target messages
• Building a change management and communications approach that involves and engages those impacted by the change and ensuring an appropriate sponsorship from management.
• Conducting thorough audience assessment in order to develop targeted collateral and to create branding.
• Using all forms of media (including digital and social) to reach a wide audience.
• Display attention to detail in executing and reviewing work products to ensure the highest quality deliverables in the allotted timeframe.
• Supports and engage senior leaders
• Collaborates with leaders to seek input and prioritize deliverables
• Integrate change management activities into project plan
• Report ongoing status, stakeholder readiness and overall project health

Skills on Resume: 

• Project Management (Hard Skills)
• Change Management (Hard Skills)
• Team Management (Hard Skills)
• Stakeholder Engagement (Soft Skills)
• Communication Skills (Soft Skills)
• Attention to Detail (Hard Skills)
• Collaboration (Soft Skills)
• Reporting and Monitoring (Hard Skills)

Job Summary:

• Develop and drive change management strategies across a portfolio of critical companywide initiatives in ServiceNow.
• Manages the technology teams that drive IT excellence in efficiencies and service levels. 
• Lead teams responsible for overseeing the full life cycle of change to ensure adherence to corporate standards, compliance, and governance
• Establish and report on critical metrics and milestones that indicate progress against transformation goals and provide insight into areas of risk, misalignment, or needed adjustments.
• Identify and execute on incremental change management opportunities to align with agile approach.
• Collaborate with communication, training, analytics, and other enablement leaders and drive operational readiness for sustainable enablement initiatives.
• Lead in the identification of organization impacts from process, policy, data, talent and technology changes
• Identify and establish project plans and business relationships with vendors or contractors.
• Partners with subject matter experts to manage, design, coordinate and support change management programs.
• Supports an HCM implementation program with all change management needs, including impact identification, communication development and training plan execution.
• Coordinates with stakeholders and maintains stakeholder assessments.
• Works with and across project leads to support change activities across the enterprise.

Skills on Resume: 

• Change Management Strategy Development (Hard Skills)
• IT Service Management Leadership (Hard Skills)
• Lifecycle Change Oversight (Hard Skills)
• Metrics and Milestone Reporting (Hard Skills)
• Agile Change Management (Hard Skills)
• Cross-functional Collaboration (Soft Skills)
• Organizational Impact Assessment (Hard Skills)
• Project Management and Vendor Relationship Management (Hard Skills)

Job Summary:

• Provides CM support needed to develop, deliver and execute change deliverables needed for the successfully delivery of the project (e.g. impact assessments, readiness assessments, detailed change approach).
• Provides program design & development project 
• Support, develops detailed CM work and deliverables (impact assessments, sustainment plans, detail change approach). 
• Assists in the integration of CM activities among across sectors/functions.
• Provides hands-on change management support needed for the execution of deliverables for sectors/functions that are under resourced.
• Able to provide guidance and insight for this complex (multi-function X sector) global projects based on past experiences with similar projects and can help provide a robust perspective on cultural impacts/process implications.
• Provides hands-on support from a change, project management and analytics perspective for the Atlas Global Change Management Lead.
• Provides CM training to project leads and key stakeholders who are unfamiliar with change management principles, framework and tools.
• Works with the global change lead to design, develop and execute change strategy, plans, tools, and deliverables across the 6 key change areas within the PEP change framework such as (change leadership, change approach, assessments, stakeholder management, communications, culture and sustainment), needed for the successful support and implementation of the project.
• Provides the inputs needed to support the development and execution of a change management strategy that mitigates risk and drives leadership alignment.
• Supports multiple work streams to execute against the existing change plan

Skills on Resume: 

• Change Management Expertise (Hard Skills)
• Program Design and Development (Hard Skills)
• Integration of Change Management Activities (Hard Skills)
• Hands-on Change Management Support (Hard Skills)
• Cross-functional Project Insight (Hard Skills)
• Training and Development (Hard Skills)
• Change Strategy and Execution (Hard Skills)
• Risk Mitigation and Leadership Alignment (Hard Skills)

Job Summary:

• Ensure new programs, process, and tools are adopted successfully and meets the needs we were striving for
• Leveraging change practice tools and methodologies
• Support the translation of strategic direction and business objectives into holistic change strategies
• Gather information, build action plans, and engage employees in design and development of plans and execute
• Monitor progress, identifying issues and celebrating successes and supporting continuous improvement of change implemented
• Own and facilitate appropriate change management forums to ensure alignment across various stakeholders and project teams.
• Develop and standardize the OCM (Organizational Change Management) framework for deploying project specific OCM plans
• Continuously identify leading practices to develop and apply tools, techniques and approaches to managing change throughout various levels of the organization and business.
• Build change management capability in others – educate HR professionals, business leaders and project leaders on change management methods and the application of change management best practices and tools.
• Obtaining a deep understanding of HR projects in flight and or on deck for kick off and building a change management strategy and plan to support a successful activation and adoption with minimal disruption to teams and the business. 
• Support the build out and maintenance of dashboards and reports needed.

Skills on Resume: 

• Change Management Expertise (Hard Skills)
• Strategic Alignment (Hard Skills)
• Action Planning and Engagement (Hard Skills)
• Progress Monitoring and Issue Resolution (Hard Skills)
• Facilitation and Alignment (Hard Skills)
• OCM Framework Development (Hard Skills)
• Innovative Practices Identification (Hard Skills)
• Capability Building (Hard Skills)

Job Summary:

• Planning and executing strategic activities, reviewing and communicating results, identifying gaps and new opportunities, communicating recommendations and monitoring effectiveness
• Contributing to the development of change management strategies, including conducting assessments and collaborating with stakeholders on transition plans to drive awareness, faster adoption, and greater sustained change
• Participating in workshops and meetings to identify impact risks, anticipate issues and develop specific plans to mitigate or address concerns
• Reporting on change and readiness progress, identifying issues and developing solutions with business partners
• Support planning and delivery of town halls, leadership forums and other employee engagement events (virtual and in-person)
• Escalate people-related issues and risks to the project steering committee.
• Track actual headcount movement against the business case scenarios.
• Devise actional matrices and reports in relation to the change management process.
• Identify improvement opportunities throughout the change management process
• Provide executive communications support for leaders particularly as it pertains to changing program elements
• Manage and grow the programs team change management best practices to ensure that change efforts are effective and coordinated
• Ensure that change efforts are aligned with the vision Ensure that the impact of change cross function is identified managed within the organization.

Skills on Resume: 

• Strategic Planning and Execution (Hard Skills)
• Analytical and Problem-Solving Skills (Hard Skills)
• Change Management Expertise (Hard Skills)
• Communication and Reporting (Soft Skills)
• Facilitation and Engagement (Soft Skills)
• Risk Management (Hard Skills)
• Data Tracking and Analysis (Hard Skills)
• Executive Support and Coordination (Soft Skills)

Job Summary:

• Support the group Lead by collaborating with business owners and process SMEs to identify and document group-specific change impacts (commercial template, business process, end-user, and/or organizational impacts) and support the mitigation activities to closure.
• Coordinate closely with program PMs on cross-workstream change impacts, and with the applicable business process expert or business process owner to assess the degree of impact, the scope of people impacted, and to define People mitigation plans accordingly.
• Define, drive, and track all People/Change mitigation actions to closure
• Identify change barriers program-wide/WS-specific. 
• Identify mitigation actions (e.g., lack of employee engagement, communication needs, organizational history, culture considerations, unfavorable program perceptions, and tangential projects), key stakeholders and influencers in the business by leading a stakeholder assessment.
• Ensure that business owners/ key program partners are aware of these findings and aligned.
• Drive leadership alignment between the program and within the businesses impacted by the deployment.
• Lead the organizational change readiness evaluation (via surveys or focus groups, for example), taking the timeline of key program activities and Go/No-Go decisions into consideration. 
• Lead the creation, maintenance, and execution of the group-specific communication plan in partnership with the overall program communication plan that promotes end-user and stakeholder buy-in for Global ERP. 
• Coordinate with other Change Leads, Accelerate teammates, and/or integrated systems
• Review and provide input to the change management work plan and provide weekly status updates.

Skills on Resume: 

• Change Impact Assessment (Hard Skills)
• Coordination Across Workstreams (Hard Skills)
• Change Action Management (Hard Skills)
• Stakeholder Engagement and Influence (Hard Skills)
• Leadership Alignment (Soft Skills)
• Organizational Readiness Evaluation (Hard Skills)
• Communication Planning and Execution (Hard Skills)
• Collaboration and Teamwork (Soft Skills)

Job Summary:

• Service and Change Management Manager Resume Sample
• Define the best practice service management in accordance with the Group blueprint.
• Manage the implementation and operation of the new enterprise service management tool.
• Manage all components of services (Service catalog, SLA, KPI, delivery, etc.)
• Coordinate the service delivery to the operating companies (customers).
• Manage customer engagement and customer expectations to all service matters in accordance with the service level agreements.
• Drive continuous improvement and operational excellence across workstreams of the shared service center.
• Coordinate KPI tracking and review across all functions.
• Work hand in hand with Group HR and change agents to deliver change agenda during the shared services center setup.
• Prepare operating companies for the transition to the new way of working.
• Optimize the timing of the release of process, technology and people changes into business operations.
• Review, analyze and provide resolution to the people issues jointly with Group HR

Skills on Resume: 

• Service Management Expertise (Hard Skills)
• Enterprise Service Management Tools (Hard Skills)
• Service Delivery Oversight (Hard Skills)
• Customer Engagement and Management (Hard Skills)
• Continuous Improvement (Hard Skills)
• KPI Tracking and Performance Review (Hard Skills)
• Change Management (Hard Skills)
• Problem Solving and Resolution (Hard Skills)

Job Summary:

• Responsible for all the changes to be made into the live production environment, understand the business impact across affiliates
• Develop a viable/acceptable solution considering small to medium-sized releases in the Spend System.
• Collaborate with multiple stakeholders from Business, IT, Internal Stakeholders to understand/gather requirements for the development
• Design new business processes and validate business & system changes before the live production release.
• Host & manage the BCAB meetings and is responsible for E2E change management into the system.
• Manage the Change-related projects including SAP impacting live systems
• Manage the Global Stakeholders, Communications & Customer Engagement
• Deliver services through a structured project management approach with appropriate documentation and communication throughout the delivery of services
• Create and maintain standard operating procedures (SOPs), quality checklists that will enable excellent quality outputs for all outputs within the scope of services.
• Handle, respond and process requests and queries about system functionality, problems/issues identified, request for support and training, etc.
• Working with the team of other data analysts and managers to support affiliates with specific data, system and process-related questions.
• Work & manage the coordination with other teams in Novartis (customers, IT, Finance and sourcing) to ensure data completeness and remediation of any issues

Skills on Resume: 

• Change Management (Hard Skills)
• Solution Development (Hard Skills)
• Stakeholder Collaboration (Soft Skills)
• Business Process Design (Hard Skills)
• Project Management (Hard Skills)
• Global Stakeholder Management (Soft Skills)
• Structured Project Delivery (Hard Skills)
• Process Documentation and SOPs (Hard Skills)

Job Summary:

• Drive the awareness and adoption of effective change management principles and practices at all levels
• Champion a consistent, best-practice change methodology and toolkit
• Develop and maintain an inventory of change across the program's portfolio
• Coordinated and balanced across programs and business needs
• Lead the coordination of change efforts across the program team
• Articulated, communicated, and continually reinforced.
• Lead the design, development, delivery and management of change communications.
• Conduct impact analyses, assess change readiness and identify key stakeholders.
• Conduct change management assessments
• Maintain change management schedule
• Team cross-functionally with stakeholders for the delivery of end products 
• Training material internal and external, marketing communication, and other documentation
• Define and measure success metrics and monitor change progress

Skills on Resume: 

• Change Management Expertise (Hard Skills)
• Methodology Development (Hard Skills)
• Change Inventory Management (Hard Skills)
• Program Coordination (Hard Skills)
• Change Leadership (Soft Skills)
• Communication Skills (Soft Skills)
• Change Communications (Hard Skills)
• Analytical Skills (Hard Skills)