Job Summary: 

• Actively participate in Change Advisory Board (CAB) meetings
• Identify change dependencies/conflicts for releases or application
• Assess and aid in the development of a release plan, roll-back plan, risk management plan, communication plan and technical assessment plan
• Work with Engineering, Network Operations, Testing & QA and Program Management to schedule releases of software for tests and installation
• Manage tasks associated with the Release Process for various release initiatives
• Ensure that all Change Management Requirements are met to meet regulatory standards
• Work with various technical and release teams to define standard deployment workflows for various categories of change
• Assist in the support of Asset Management
• Review, approve or seek additional information for all changes
• Review frequent normal changes and assess their possible reclassification as standard changes

Skills on Resume: 

• Change Management (Hard Skills)
• Dependency Management (Hard Skills)
• Release Planning (Hard Skills)
• Cross-functional Collaboration (Soft Skills)
• Release Process Management (Hard Skills)
• Regulatory Compliance (Hard Skills)
• Workflow Standardization (Hard Skills)
• Change Review and Approval (Hard Skills)

Job Summary: 

• Ensure consistent and appropriate change management approaches are applied for important change initiatives. 
• Work with project sponsors and leads to determine an appropriate approach based on the scope and impact of the change.
• Conduct activities and create/update project artifacts related to change management.
• Provide input and change management perspective about potential adaptations to strategies, plans and tactics and ensure alignment to a cohesive and targeted change approach.
• Collaborate with project team members and leaders and provide mentorship about organizational change management and change leadership.
• Utilize FCL Change Management and related organizational frameworks and tools
• Support the development and delivery of change management and change Leadership education across the Co-operative Retailing System.
• Contribute and perform change impact reporting and capacity assessment related to FCL and local co-op change initiatives.
• Manage multiple change initiatives concurrently at a global, regional and/or country level.
• Create and manage the change plan for each implementation.

Skills on Resume: 

• Change Management Expertise (Hard Skills)
• Project Collaboration (Hard Skills)
• Documentation and Artifacts (Hard Skills)
• Strategic Input (Hard Skills)
• Leadership and Mentorship (Soft Skills)
• Framework Utilization (Hard Skills)
• Education and Training (Hard Skills)
• Impact Assessment and Management (Hard Skills)

Job Summary: 

• Evaluate change impact and ensure changes are communicated, and documented in training and ERC knowledgebase.
• Serve as point of contact for super users/change champions 
• Work with change managers and introduce process improvements
• Escalating change impact and issues to ERC Change Enablement Manager.
• Complete stakeholder analysis, create action plans against identified gaps and assess readiness for change across the ERC.
• Perform change risk analysis, mitigation planning and deliverable execution.
• Responsible for bringing the voice of the agent and employee to the conversation at all points of development.
• Develop key messaging that aligns with the Project mission, change management plan, communication and training plan.
• Collaborate across global, regional, and country teams to drive the adoption of sustainable change management strategies.

Skills on Resume: 

• Change Management (Hard Skills)
• Stakeholder Engagement (Hard Skills)
• Project Management (Hard Skills)
• Risk Analysis and Mitigation (Hard Skills)
• Employee Advocacy (Soft Skills)
• Communication Strategy (Hard Skills)
• Collaboration (Soft Skills)
• Training and Development (Hard Skills)

Job Summary: 

• Supporting VHA’s use of Prosci as the current approved methodology for healthcare-related change management efforts
• Providing coordination for ongoing training events using VA-approved training platforms
• Following the Prosci Change Management Framework and Prosci Change Practitioner training curriculum
• Utilizing Prosci to support project and program teams to standardize their approach 
• Change management, build enterprise competencies in change management 
• Deliver adoption and utilization of change to facilitate the people side of change and deliver business results
• Developing plans associated with transition management, implementing major initiatives
• Completing change management assessments, and supporting senior leaders in change management strategies
• Supporting VHA’s efforts to build change management competency and skillsets
• Supporting VHA’s progression toward a High Reliability Organization (HRO) and facility deployment of Electronic Health Record (EHR) systems
• Defining roles and responsibilities, tracking and reporting issues, measuring success metrics, and monitoring change progress

Skills on Resume: 

• Prosci Change Management Methodology (Hard Skills)
• Training Coordination (Hard Skills)
• Prosci Change Practitioner Training (Hard Skills)
• Standardizing Approaches (Hard Skills)
• Change Management Competencies (Hard Skills)
• Adoption and Utilization (Hard Skills)
• Transition Management (Hard Skills)
• Change Management Assessment (Hard Skills)

Job Summary: 

• Defines and implements hardware and software configuration management processes and procedures in support of ServiceNow implementation.
• Develops hardware and software version control processes, policies and procedures and ensures that they are followed on hardware and software development projects.
• Supports the NNSY Technical Review Board (TRB) (Configuration Control Board/CCB equivalent), and maintains Configuration Items.
• Manages all change requests (CRQs) and assesses RFCs by reviewing the change from customers, engineers, and vendor perspectives.
• Verifies that changes are planned, engineered, tested and approved before their implementation in any system or infrastructure component.
• Develops, maintains, and enhances policies, procedures, and other relevant documentation for the change management process
• Collaborates with government leads to enforce compliance and foster continuous improvement.
• Develops and maintains hardware and software configuration management tools 
• Support configuration identification, control, reporting, and delivery of both internally developed software and externally purchased commercial software products.
• Performs configuration management and release engineering tasks

Skills on Resume: 

• Configuration Management (Hard Skills)
• Version Control (Hard Skills)
• Technical Review and Maintenance (Hard Skills)
• Change Management (Hard Skills)
• Change Verification (Hard Skills)
• Documentation Management (Hard Skills)
• Compliance Enforcement (Soft Skills)
• Tools and Processes Development (Hard Skills)

Job Summary: 

• Works closely with the Change Management Lead to plan and coordinate organization-wide change management and progress tracking
• Ensures awareness and knowledge about large-scale transformation programs
• Serves as the key point of contact for concerns across the organization (including regions, companies, and functions)
• Supports Change Management Lead on identification and leading change management activities for a successful transition
• Identifies potential risks and resistance from the organization, and supports Change Management Lead on mitigation actions
• Identifies skill gaps in the organization for an effective implementation and plan training for capability building
• Prepares communication plans and communication materials
• Ensure new software product operating parameters are documented, comply with standard hardware configurations, and are logistically sustainable.
• Tracks all requests for change (RFCs) throughout the change and release process along with impacted configuration items using the designated tools.
• Gathers performance measures and metrics for awareness and continuous improvement participation and decisions.

Skills on Resume: 

• Change Management Planning (Hard Skills)
• Transformation Program Awareness (Hard Skills)
• Stakeholder Engagement (Soft Skills)
• Change Management Activities (Hard Skills)
• Risk Identification and Mitigation (Hard Skills)
• Skill Gap Analysis (Hard Skills)
• Communication Planning (Hard Skills)
• Change and Release Management (Hard Skills)

Job Summary: 

• Utilizing ITIL framework for industry best practice
• Championing the end-to-end change management policies and processes across all platforms 
• Ensure standardized methods and procedures are strictly followed, following ITIL best practices.
• Working with cross-functional teams (Operations, R&D, Supply Chain).
• Conduct comprehensive risk assessments and ensure the change management process mitigates risk, fulfills business objectives, and aligns with enterprise strategies.
• Utilizing appropriate systems and tools to maintain the configuration management system, including the Configuration Management Database (CMDB).
• Support training efforts, provide input, document requirements, and support the design and delivery of training programs.
• Conducting regular audits of the change management process and driving process optimization initiatives.
• Supporting BAU operations with Incident, Problem and Request Management.

Skills on Resume: 

• ITIL Framework Utilization (Hard Skills)
• Change Management Leadership (Hard Skills)
• Cross-functional Collaboration (Soft Skills)
• Risk Assessment and Mitigation (Hard Skills)
• Configuration Management (Hard Skills)
• Training and Documentation (Hard Skills)
• Process Auditing and Optimization (Hard Skills)
• Supporting BAU Operations (Hard Skills)

Job Summary: 

• Lead stakeholder analysis to understand how to best engage those teams and customers impacted by the new change in process, technology and/or strategy.
• Design and facilitate activities to inform and educate stakeholders to drive the adoption
• Lead training planning, design, and development for employees to ensure Go-Live success
• Plan the change communication strategy and craft key messages for the stakeholder group
• Provide inputs as to how to track and analyze data to understand employee adoption
• Lead User Acceptance Testing (UAT), including end-to-end testing and production validation across platforms and cross-functional teams
• Work closely with key stakeholders to understand business and functional requirements 
• Develop UAT test plans, test cases and scripts. 
• Identifies defects and recommends appropriate course of action, performs root cause analyses.
• Lead planning and managing of UAT test schedules, test resources and risk control across partners during all test phases

Skills on Resume: 

• Stakeholder Analysis and Engagement (Soft Skills)
• Change Management Facilitation (Soft Skills)
• Training Development and Delivery (Hard Skills)
• Change Communication Strategy (Hard Skills)
• Data Tracking and Analysis (Hard Skills)
• User Acceptance Testing (UAT) (Hard Skills)
• Defect Management and Analysis (Hard Skills)
• Test Planning and Management (Hard Skills)

Job Summary: 

• Work closely with project leads to identify cultural or business changes in need of support
• Lead change management activities for these initiatives and apply a structured change methodology
• Utilize change management best practices to create support, inspiration, engagement and alignment from team members across the organization and in all types of roles
• Manage multiple priorities and utilize problem-solving skills to meet aggressive deadlines
• Conduct change impact analyses, identify key stakeholders, and create actionable deliverables including communication plans and training programs
• Provide direct support, guidance and coaching across functional boundaries to project leads, front-line managers/supervisors, and teams to drive the adoption of organizational changes
• Identify and address sources of resistance to proposed cultural changes and design initiatives to minimize disruption
• Use change management tools and methodologies
• Develop key performance indicators (KPIs), and measure stakeholder engagement, adoption and overall progress of change initiatives

Skills on Resume: 

• Change Management Expertise (Hard Skills)
• Stakeholder Engagement (Hard Skills)
• Project Management (Hard Skills)
• Impact Analysis and Planning (Hard Skills)
• Coaching and Support (Soft Skills)
• Resistance Management (Soft Skills)
• Change Management Tools (Hard Skills)
• Performance Measurement (Hard Skills)

Job Summary: 

• Deliver change management following the Company’s requirements and corporate objectives.
• Liaise with the application development support teams and external vendors to deliver change items.
• Develop project governance with key stakeholders, managing all change management aspects
• Ensure that all projects have the appropriate level of documentation (project, technical and user).
• Provide regular updates on the status of all projects.
• Manage existing and future projects for the organization 
• Providing stewardship and consistent communication to management on the status, quality, and reliability of the services in place.
• Consistently at work on time, follow instructions and/or lead other team members 
• Respond to management direction and solicit feedback to improve performance.

Skills on Resume: 

• Change Management (Hard Skills)
• Stakeholder Liaison (Hard Skills)
• Project Governance (Hard Skills)
• Documentation Management (Hard Skills)
• Project Status Reporting (Hard Skills)
• Project Management (Hard Skills)
• Communication Skills (Soft Skills)
• Team Leadership (Soft Skills)

Job Summary: 

• Intake and manage multiple large, complex change management workstreams and multiple projects.
• Partner with senior leadership and senior stakeholders to understand change needs, requirements, risks, and coach through change.
• Design and deliver custom strategies for enterprise-wide change including change management plans, communications, and materials.
• Project manage timelines and interdependences across multiple projects.
• Manage and deliver internal change management training and awareness activities.
• Develop and engage NYPA’s change agent network.
• Manage a portfolio of Change Management Tools and Materials.
• Acts as a change agent by focusing on organizational effectiveness, improvement and development in the spirit of promoting success.
• Critically evaluate current processes to identify excess waste and ensure that every process is a value-add
• Use continuous improvement methodologies to map current state processes and value streams.
• Leverage proper Project Management frameworks to plan, organize and coordinate the operational excellence efforts

Skills on Resume: 

• Change Management Leadership (Hard Skills)
• Stakeholder Engagement (Soft Skills)
• Strategic Change Design (Hard Skills)
• Project Management (Hard Skills)
• Training and Development (Hard Skills)
• Change Agent Development (Soft Skills)
• Tool and Material Management (Hard Skills)
• Process Improvement (Hard Skills)

Job Summary: 

• Process and criteria for receiving, scoring/grading transformational change projects as they enter the system
• Determine what/how to measure projects, manage and monitor use of 3rd party change vendors
• Portfolio and Resource Management, resource allocation and capacity planning
• Tracking interventions and volumes, annual planning and prioritization
• Supporting integration with related processes like Investment Optimization, Human Capital Planning, PMO and budgeting.
• Understand and develop key processes for business-facing delivery
• Coordinate and facilitate planning cycles, create a knowledge management system
• Provide meeting cadences, notes and facilitation for key leadership, sponsor and team meeting
• Maintain integrated change and communications plan, status reports, etc.
• Develop and maintain templates, documents and decks.
• Guiding the strategic change programs in the development and execution of change strategies that foster commitment and manage resistance across all key stakeholder groups

Skills on Resume: 

• Project Management (Hard Skills)
• Vendor Management (Hard Skills)
• Portfolio Management (Hard Skills)
• Strategic Planning (Hard Skills)
• Change Management (Hard Skills)
• Knowledge Management (Hard Skills)
• Communication and Facilitation (Soft Skills)
• Documentation and Reporting (Hard Skills)

Job Summary: 

• Prepare leaders to lead change, and prepare the organization to change sustainably.
• Working in partnership with line of business leaders, program lead, assigned project management lead, subject matter experts, and other key stakeholders
• Develop strategies, plans, and interventions to foster understanding, commitment, and alignment with the goals and objectives of the program. 
• Guide change risk assessments, impact analyses, change readiness assessments, and stakeholder enrollment strategies
• Ensure the appropriate development of an implementation roadmap and successful execution. 
• Identify the required contributors and guide the creation of a case for change (why), desired future state/vision (what), primary success outcomes and indicators (how), and guiding principles for execution (how). 
• Advising and coaching key leaders whose role makes them essential to sustainably realizing the expected benefits of the change program.
• Guide the creation and execution of a commitment strategy that uses all appropriate organization-wide and multi-channel communication options to build commitment and foster change. 
• Facilitating message mapping for change communications
• Guiding the development of enrollment/commitment-building campaign plans

Skills on Resume: 

• Change Management (Hard Skills)
• Stakeholder Engagement (Hard Skills)
• Strategic Development (Hard Skills)
• Change Impact Assessment (Hard Skills)
• Implementation Planning (Hard Skills)
• Visionary Leadership (Soft Skills)
• Leadership Coaching (Soft Skills)
• Communication Strategy (Soft Skills)

Job Summary: 

• Developing an Organizational Change Management capability in a business unit, and sharing knowledge and best practices with team members
• Work closely and collaboratively with client teams, partners, implementation teams, and the training team to develop and execute a tailored Change Management Strategy. 
• Documenting current and target operating models, assessing business and technical capabilities
• Develop business and technical training and job aids, and manage internal and external communications.
• Adapting and evolving OCM approach to meet clients’ needs, taking into consideration their environment and unique culture.
• Taking a lean and agile approach to OCM, including strategy development, content creation and execution.
• Guiding and providing recommendations to clients, partners, and teams throughout the implementation
• Maximize employee adoption while minimizing resistance to change.
• Coordinate and lead the Change Management efforts with multiple internal and external stakeholders.
• Participate in the development of client training strategy and content creation to further adoption

Skills on Resume: 

• Organizational Change Management (Hard Skills)
• Collaboration and Communication (Soft Skills)
• Operating Model Documentation (Hard Skills)
• Training Development (Hard Skills)
• Adaptability and Flexibility (Soft Skills)
• Lean and Agile Methodologies (Hard Skills)
• Consultative Guidance (Soft Skills)
• Stakeholder Management (Soft Skills)

Job Summary: 

• Be the focal point with the supervision of the Change Management, Staff & Partner Engagement Lead for the project managers and project team for all change & communication activities of the projects
• Apply a structured change management methodology to guarantee high-level adoption of change among Sanofi employees
• Organize and facilitate Change Management meetings with the project team 
• Coordinate efforts of other teams and staff members to achieve the objectives of the project.
• Perform proper tracking of deliverables, adjust the Change & Com plan adequately
• Report status to project management and Change Management, Staff & Partner Engagement Lead.
• Perform change impact assessments, identify impacted stakeholders
• Define communication channels and timeline for the communication based on the project’s planning and integrate those change management activities into the project's plans in alignment with project managers & teams.
• Propose and implement plans to manage anticipated resistance with the supervision of the Change Management, Staff & Partner Engagement Lead
• Support senior managers in their staff engagement activities and stakeholder engagement activities as per the Change & Com Plan.
• Actively support the Change Management, Staff & Partner Engagement Lead with Staff & Partner Engagement initiatives or other relevant tasks.

Skills on Resume: 

• Change Management Methodology (Hard Skills)
• Facilitation and Coordination (Hard Skills)
• Project Tracking and Reporting (Hard Skills)
• Stakeholder Management (Hard Skills)
• Communication Planning (Hard Skills)
• Resistance Management (Hard Skills)
• Engagement Support (Hard Skills)
• Initiative and Collaboration (Soft Skills)

Job Summary: 

• Develop change management plans for each project or change initiative that acknowledge the different aspects of the change process
• Develop change management processes and tools to support the integration and engagement with change management principles.
• Liaise with the training and Knowledge Management (KM) team to ensure training and KM being carried out is reflected in change plans.
• Support the design, development, delivery and management of communications relevant to change initiatives.
• Coach and mentor staff to advocate for the change.
• Identify risks and develop risk mitigation tactics and identify and manage anticipated resistance to change.
• Manage effective stakeholder engagement, ensuring clear and regular communications with key business owners
• Support business owners with the management of resistance to change ensuring buy-in and commitment to new ways of working

Skills on Resume: 

• Change Management Planning (Hard Skills)
• Process and Tool Development (Hard Skills)
• Training and Knowledge Management Integration (Hard Skills)
• Communication Development (Hard Skills)
• Coaching and Mentoring (Soft Skills)
• Risk Management (Hard Skills)
• Stakeholder Engagement (Soft Skills)
• Resistance Management (Soft Skills)

Job Summary: 

• Enlighten others regarding change management and culture initiatives by providing subject matter expertise
• Partner with BU Change Managers in the implementation of change management strategy and support them
• Assist in training the organization on the established change management methodology and embedding change management capabilities within the business
• Align change management perspective to ongoing culture initiatives and provide change management support and expertise regarding cultural initiatives
• Provide change communications best practices to help corporate communications and transformation programs create engaging and compelling messages and assist in the development
• Supporting the creation of an advocacy strategy, ensuring program branding that supports the change strategy
• Building out a change communications toolkit, and other communication functions
• Integrate the build and deployment of programs into the broader change strategy, ensuring timing and sequencing in support of the strategy. 
• Staying closely aligned with training professionals to ensure successful delivery and learning, and guide training intervention measurement activities
• Develop and meet weekly milestones and risk/issues and report status to leadership, to ensure delivery against a planned timeline.

Skills on Resume: 

• Change Management Expertise (Hard Skills)
• Collaboration and Partnership (Soft Skills)
• Training and Development (Hard Skills)
• Alignment with Cultural Initiatives (Soft Skills)
• Change Communication (Hard Skills)
• Advocacy and Branding (Soft Skills)
• Communication Toolkit Development (Hard Skills)
• Project Management (Hard Skills)

Job Summary: 

• Take responsibility for external and internal training calls
• Demos to new clients and support on onboarding activities
• Govern training material for internal and external users
• Take responsibility for user support in daily operations
• Take responsibility for escalation points for user issues
• Keeps track of enhancements and adoption
• Helps to evaluate system enhancements
• Ensures data quality through reporting and KPIs
• Review data inaccuracy with users
• Finds pro-actively ways to improve system and process

Skills on Resume: 

• Training and Facilitation (Hard Skills)
• Client Demos and Onboarding (Hard Skills)
• Governance and Documentation (Hard Skills)
• User Support and Issue Resolution (Hard Skills)
• Enhancement Management (Hard Skills)
• System Evaluation and Improvement (Hard Skills)
• Data Quality Assurance (Hard Skills)
• Process Improvement (Hard Skills)

Job Summary: 

• Apply a structured methodology and lead change management activities
• Map, assess, optimize, and drive adoption of marketing processes
• Support communication efforts by designing and developing communication plans
• Assess the change impact by conducting an impact analysis and assessing change readiness
• Identify and manage anticipated resistance
• Build training materials using various tools
• Evaluate and ensure user readiness
• Define and measure success metrics and monitor change progress

Skills on Resume: 

• Change Management Methodology (Hard Skills)
• Process Mapping and Optimization (Hard Skills)
• Communication Planning (Hard Skills)
• Impact Analysis (Hard Skills)
• Resistance Management (Hard Skills)
• Training Development (Hard Skills)
• User Readiness Evaluation (Hard Skills)
• Success Metrics Definition (Hard Skills)

Job Summary: 

• In collaboration with key leaders, stakeholder groups, and corporate services
• Coordinates and facilitates change management processes, following PHC’s Mission, Vision and Values and strategic directions.
• Develops and implements change management activities
• Understands project management methodologies, and works collaboratively with project team/project lead(s) to integrate change management and project management activities.
• Identifies and supports resolution to problems or barriers for successful project/change initiative completion.
• Provides leadership, facilitation, coordination and/or support to organizational committees, planning groups and operational/implementation groups.
• Provides change management recommendations, coaching and support for change leaders, staff and others within PHC.
• Fosters and facilitates relationship building, networking, and collective development to advance shared priorities across all stakeholder groups.
• Performs/conducts operational reviews, feasibility studies, business cases, needs assessments and environmental analyses to identify viable options and projects.
• Develops strategies and action plans to support organizational and program planning initiatives such as cross-site integration, expansion or consolidation.

Skills on Resume: 

• Change Management (Hard Skills)
• Project Management (Hard Skills)
• Problem-Solving (Hard Skills)
• Leadership and Facilitation (Soft Skills)
• Coaching and Support (Soft Skills)
• Relationship Building (Soft Skills)
• Strategic Planning (Hard Skills)
• Strategy Development (Hard Skills)

Job Summary: 

• Develops and implements change strategies and plans for multiple projects/initiatives.
• Collaborate with Project Managers, Stakeholders and Project Sponsors.
• Develops stakeholder needs analysis, about organizational change including engagement, training and sustainment strategies.
• Uses the appropriate change management tools and strategies to support the desired outcomes.
• Works with the Project Manager to identify strategic change management drivers, factors, and related metrics for the project.
• Builds and sustains strong working relationships with all project team members and collaborators.
• Works with the Project Coordinator, Project Sponsor and Steering Committee to develop the measurement framework for people elements of a project.
• Applies structured methodology and leads people readiness activities.
• Crafts impactful results for change management levers (communications, training plan, performance support plan and resistance management plan)
• Contributes to project plans and budget, as related to project change management initiatives, training, engagement and other activities.
• Coordinates efforts with the Project Manager and the other Change Management Specialist 

Skills on Resume: 

• Change Management Strategy Development (Hard Skills)
• Stakeholder Collaboration (Hard Skills)
• Needs Analysis and Engagement Strategies (Hard Skills)
• Change Management Tools and Strategies (Hard Skills)
• Strategic Change Management Identification (Hard Skills)
• Relationship Building (Soft Skills)
• Measurement Framework Development (Hard Skills)
• Structured Methodology and Leadership (Hard Skills)

Job Summary: 

• Ensure adequate prioritization to facilitate efficient implementation timelines.
• Ensures quality and completeness of the project change management initiatives.
• Liaises with external vendor team(s) as it relates to change management and training.
• Completes project documentation as it pertains to change management requirements, training plans, communication plans and other documents as defined in the project plan.
• Works with the vendor, project team and/or HR Leadership Development & Learning team 
• Ensure adequate training and performance assets are developed to assist the rollout and sustainability of the initiative.
• Defines and measures project performance indicators and takes appropriate corrective action as pertains to people readiness needs.
• Conducts post-implementation reviews to ensure continuous improvement and learning.
• Keeps current with trends and issues in the people readiness/organizational change industry.
• Assists the HR Leadership Development & Learning team with other initiatives

Skills on Resume: 

• Project Management (Hard Skills)
• Change Management (Hard Skills)
• Vendor Management (Hard Skills)
• Documentation (Hard Skills)
• Training and Development (Hard Skills)
• Performance Measurement (Hard Skills)
• Continuous Improvement (Hard Skills)
• Industry Knowledge (Hard Skills)

Job Summary: 

• Supporting and defining market targets for service within the framework of performance targets that are defined by the company and the department.
• Support and prepare and propose corresponding annual budgets for the service outlets.
• Controlling and managing the performance of the service outlets.
• Compiling and maintaining a human resource plan for service and developing concepts and monitoring and measures of load optimization.
• Optimal planning and use of facilities, bays, machines, tools, diagnosis installations, etc.
• Determining aftersales human resource requirements, recommending the employment of new staff and developing an induction plan.
• Managing, coaching, and motivating employees to ensure the high quality and motivation of employees.
• Establishing business objectives and personal development goals and monitoring performance against agreed targets.
• Review and analyze lapsed customers, customer satisfaction results 
• Identify the reasons and propose countermeasures to maintain the highest levels of Customer satisfaction.

Skills on Resume: 

• Market Target Definition and Support (Hard Skills)
• Budget Preparation and Management (Hard Skills)
• Performance Management (Hard Skills)
• Human Resource Planning and Development (Hard Skills)
• Facility and Resource Optimization (Hard Skills)
• Aftersales Staffing and Development (Hard Skills)
• Employee Management and Motivation (Soft Skills)
• Performance Evaluation and Customer Satisfaction (Soft Skills)

Job Summary: 

• Monitoring the market condition, of the competition and then benchmarking services.
• Ensuring customer processes and procedures are followed by the relevant team.
• Ensuring that the required technical test equipment and tools are available and ready for use.
• Maintain cleanliness and orderliness in all facilities and ensure the quality control of all completed tasks.
• Monitoring compliance with all statutory regulations.
• Ensuring the manufacturer's quality and service standards are being met.
• Responsible for the service performance following the business plan.
• Ensuring literature, product brochures, process documentation and the required software are available and always updated.
• Ensure product knowledge is kept up to date to increase opportunities for the sales and after-sales departments.
• Ensuring that the department is in full compliance with the company’s policies and procedures.
• Strictly follow all required health, safety and environmental regulations and processes

Skills on Resume: 

• Market Analysis and Benchmarking (Hard Skills)
• Process Management (Hard Skills)
• Equipment Management (Hard Skills)
• Quality Control (Hard Skills)
• Regulatory Compliance (Hard Skills)
• Quality Assurance (Hard Skills)
• Documentation and Resource Management (Hard Skills)
• Health, Safety, and Environmental Compliance (Hard Skills)

Job Summary: 

• Establish ES-wide framework of metrics, KPIs, and OKRs 
• Measure efficiency, optimization and risk mitigation opportunities. 
• Consider external measurements and indicators and identify specific benchmarks both within the organization and externally.
• Define and agree on metrics, KPI, and OKR that will be utilized ES-wide and within each function. 
• Socialize with key functional leaders and agree on scope, measurement approach, data required, and platform
• Institute best practices in project management, cross-functional communication and establishing a framework for communicating target state or strategic vision Responsible for participating in governance routines to control team's complex processes, reporting and initiatives. 
• Help create a multi-year roadmap for the team's operational capabilities and strategic priorities.
• Gather insights learned through data collection process to inform short-term and long-term strategy
• Contribute to recurring business reviews to update senior leadership on all key initiatives

Skills on Resume: 

• Strategic Metrics Development (Hard Skills)
• Performance Measurement (Hard Skills)
• Benchmarking (Hard Skills)
• Stakeholder Engagement (Soft Skills)
• Project Management Best Practices (Hard Skills)
• Governance and Compliance (Hard Skills)
• Strategic Roadmap Development (Hard Skills)
• Data-Driven Insights (Hard Skills)

Job Summary: 

• Responsible for ensuring adequate and on-time change management for small and medium-size changes as per LEAN NPI processes.
• Responsible for managing NPI checklist implementation activities
• Responsible for the ongoing NPI meetings and status updates on the various existing and future changes.
• Communicate and serve as the NPI focal point for operation center members, in the transition of products into the market.
• Support the change management activities with all relevant departments as defined in change scopes to meet change targets and timelines.
• Support the transition to mass-product manufacturing
• Collaborate with the internal NPI team members on the various changes to ensure the completion and correction of the needed activities.
• Responsible to work and comply with relevant NPI work instructions and procedures

Skills on Resume: 

• Change Management (Hard Skills)
• Project Management (Hard Skills)
• Communication (Soft Skills)
• Collaboration (Soft Skills)
• Manufacturing Transition (Hard Skills)
• Team Collaboration (Soft Skills)
• Adherence to Procedures (Hard Skills)
• Problem-Solving (Hard Skills)

Job Summary: 

• Assess, manage and develop change management activities including analysis and engagement
• Manage and support projects from commencement through to implementation
• Analyze each project highlighting any areas of change to process and assess the change impact
• Ensure a strong line of communication between the business and the stakeholders
• Supports leaders and other stakeholders to ensure that various change initiatives are coordinated and aligned.
• Researches healthcare trends and innovations, regionally, provincially, nationally and internationally.
• Provides information, reports, analyses and recommendations to the Director, Executive Director and Senior Leadership Team during the decision-making process.
• Builds strong relations with People Services, Performance Improvement, Communications and Public Relations, Finance and other key internal resources to complete corporate initiatives.

Skills on Resume: 

• Change Management (Hard Skills)
• Project Management (Hard Skills)
• Process Analysis (Hard Skills)
• Stakeholder Communication (Soft Skills)
• Coordination and Alignment (Soft Skills)
• Research Skills (Hard Skills)
• Reporting and Analysis (Hard Skills)
• Relationship Building (Soft Skills)