CHANGE CONSULTANT RESUME EXAMPLE

Updated: Aug 11, 2024 - The Change Consultant designs and implements business change strategies, focusing on technology-enabled transformations and strategic communications. This role involves preparing presentations, conducting ad hoc analyses for decision-making, and driving strategy projects while monitoring execution. Through data analysis, cultural assessments, and innovative approaches, the consultant ensures lasting change and helps achieve sustainability objectives by engaging all organizational levels.

Tips for Change Consultant Skills and Responsibilities on a Resume

1. Change Consultant, Accenture, New York, NY

Job Summary:

  • Responsibility for business change projects ensuring delivery achieves the change outcomes aligned to the strategic objectives of AXA Commercial.
  • Develops proposals to achieve the business outcomes.
  • Responsible for engaging with stakeholders to obtain agreement to proposed plans.
  • Applies and champions the appropriate project management disciplines of planning, resourcing, scheduling, monitoring, reporting, risk, issue and dependency management.
  • Responsible for the management of budget and expenditure within the project.
  • Responsible for overall project planning & management of resources required (including well-developed contingency plans) to deliver the agreed solutions.
  • Demonstrates change management discipline throughout each project, controlling scope delivered to meet sponsor expectations
  • Responsible for setting and managing the quality of deliverables for projects including reviewing & approving the quality of project deliverables.
  • Responsible for reporting and presenting on project status to the project team, Steering Committee, and stakeholders.
  • Leading facilitated sessions for any aspect of the project including problem resolution, design, analysis and planning.
  • Responsible for project communications plan, ensuring it is targeted appropriately to the stakeholder and project audience in alignment/coordination with AXA internal communications
  • Support building capability within the Change team by mentoring and coaching of team members in technical and behavioural skills


Skills on Resume: 

  • Project Management (Hard Skills)
  • Proposal Development (Hard Skills)
  • Stakeholder Engagement (Soft Skills)
  • Project Planning and Execution (Hard Skills)
  • Budget Management (Hard Skills)
  • Risk and Change Management (Hard Skills)
  • Quality Management (Hard Skills)
  • Communication and Presentation (Soft Skills)

2. Change Consultant, Deloitte, San Francisco, CA

Job Summary:

  • Working as part of a Change Chapter, deployed to business transformation programs to provide change management support, delivering programme plans and interventions
  • Facilitation of program events and workshops
  • Creating user journey maps to help guide programme decisions to be made with the ‘end user’ in mind
  • Analysis of feedback and other adoption metrics, then producing presenting meaningful insights
  • Collaboration with the wider HR community to upskill across the organisation in change management
  • Manage assigned initiatives by utilising AGILE project management techniques to ensure the achievement of planned outcomes, aligned to the HR Quarterly Business Review priorities.
  • Work with cross-functional teams to ensure appropriate ownership of change management activities
  • Work with external partners in the delivery of change management (ie. training, Organisation Development, etc…)
  • Dedication to own continual learning and development to be an effective and curious change management specialist
  • Undertake any other work as directed by their line manager in connection with their job


Skills on Resume: 

  • Change Management Expertise (Hard Skills)
  • Program Facilitation (Hard Skills)
  • User Journey Mapping (Hard Skills)
  • Data Analysis and Insights (Hard Skills)
  • Collaboration and Upskilling (Soft Skills)
  • Agile Project Management (Hard Skills)
  • Cross-functional Team Collaboration (Soft Skills)
  • Partnership Management (Soft Skills)
  • Continual Learning and Development (Soft Skills)

3. HR Change Consultant, McKinsey & Company, Chicago, IL

Job Summary:

  • Communicate effectively with customers and drive cultural change.
  • Focuses on the business outcome, helping organizations minimise the impact of change.
  • Provide advice on technology solutions that achieve clients’ business objectives.
  • Driving digital transformation, driving operational excellence whilst preparing clients for transformation.
  • Managing and leading technology enable change.
  • Implementing change across the entire company.
  • Responsible for change management regarding a variety of HR topics. 
  • Implement these changes, ensuring that the entire employee lifecycle is as inspiring as possible. 
  • Report to Talent Manager and the scope of activities cover entire global staff, so a high-energy attitude and independent work style


Skills on Resume: 

  • Effective Communication (Soft Skills)
  • Change Management Expertise (Hard Skills)
  • Technology Advisory (Hard Skills)
  • Leadership in Technology Enablement (Hard Skills)
  • Global Change Implementation (Hard Skills)
  • HR Change Management (Hard Skills)
  • Independent Work Style (Soft Skills)
  • Reporting and Stakeholder Management (Hard Skills)

4. Change Consultant, Boston Consulting Group, Boston, MA

Job Summary:

  • Lead organizational design and HR programs.
  • Help shape HR Strategy, design and execute HR Transformation programs, analyze Internal and External Market trends, 
  • Create Business Cases for Transformation initiatives, stand up and transition to Shared Service Centers to bring in operational efficiency and productivity
  • Lead large cross-functional projects and teams.
  • Apply organizational and behavioral insights to propose innovative value-creation opportunities for sustained growth and profitability
  • Help clients understand leading capabilities and the transformational impact they may have on their business combining Technology and Analytics focus for a strong leadership partnership at a C- Suite level, helping to shape the future of the client’s organization
  • Leverage the power of Accenture’s global reach and end-to-end capabilities to deliver value
  • Coach and mentor analysts and consultants on the team
  • Engage with the broader Human Potential community to foster collaboration and support the growth and development of Accenture practices in areas such as recruitment, training and thought leadership


Skills on Resume: 

  • Organizational Design Expertise (Hard Skills)
  • HR Strategy Development (Hard Skills)
  • Change Management (Hard Skills)
  • Analytical Skills (Hard Skills)
  • Project and Team Leadership (Hard Skills)
  • Innovative Thinking (Soft Skills)
  • Strategic Partnership Development (Soft Skills)
  • Global and Cross-functional Collaboration (Soft Skills)

5. Change Consultant, Bain & Company, Atlanta, GA

Job Summary:

  • Leading and delivering workshops to senior audience effectively
  • Gathering and evaluating disparate information and communicating it, verbally and in presentations, in a meaningful way for transformational change.
  • Designing end-to-end processes and workflow that maximize efficiency, with a strong focus on customer experience, and complying with regulatory and audit requirements.
  • Conducting user and customer research through data analysis, end user side by sides, interviews, surveys, pilots, etc.
  • Research, evaluate and compile recommendations into effective presentations that get buy in with senior leadership
  • Gathering and evaluating disparate information and communicating it in a meaningful way for transformational process change.
  • Consulting company with involvement in National Security work, at the forefront of innovation, to address the entire breadth of clients' opportunities in the evolving world of cloud, digital, and platforms.
  • Joining an instantly recognisable brand name within the technology field who are now expanding their Government focused team. 
  • Providing top training and creating well-rounded professionals with strong technical skills that meet modern market demands. 


Skills on Resume: 

  • Leading and Delivering Workshops (Hard Skills)
  • Communication of Disparate Information (Hard Skills)
  • Process and Workflow Design (Hard Skills)
  • User and Customer Research (Hard Skills)
  • Recommendation Compilation (Hard Skills)
  • Consulting and Innovation (Hard Skills)
  • Training and Skill Development (Hard Skills)
  • Adaptability and Innovation (Soft Skills)

6. Change Consultant, KPMG, Dallas, TX

Job Summary:

  • Build a coordinated approach to implement organizational change, through planning a strategy, communication, training and measurement that minimize resistance and improve engagement.
  • Orchestrating a coordinated approach for organizational change by inspiring others to execute the approach, in order to drive adoption and optimize the realization of business benefits.
  • Taking into account and handling potential impact of changes to people, organization, and culture.
  • Educate, influence and mentor sponsors, frontline leaders, and project leaders to drive effective change and handle resistance. 
  • Educating and supporting partners in the adoption of change.
  • Develop plans to mitigate concerns of potential people-side risks and anticipated points of resistance.
  • Build and manage tools for measuring change success.
  • Coordinate with business sponsors and all other key personnel in the formulation of plans and activities to support project implementation.
  • Advancing change plan gaps or deficiencies within the project or business group, and providing updates to leaders 
  • Guiding and owning the communication and training leads to fulfill the change strategy and specific project-based plans.
  • Crafting and managing measurement systems for change success, e.g., adoption, utilization, performance standards, etc.
  • Recommending org change component (staffing, funding, timing) of project team structure to achieve desired project outcomes.


Skills on Resume: 

  • Strategic Planning (Hard Skills)
  • Communication (Soft Skills)
  • Training and Development (Hard Skills)
  • Change Management (Hard Skills)
  • Stakeholder Management (Soft Skills)
  • Risk Management (Hard Skills)
  • Measurement and Metrics (Hard Skills)
  • Collaboration and Coordination (Soft Skills)

7. Change Consultant, PwC, Philadelphia, PA

Job Summary:

  • Prepare presentations and make ad hoc analyses for meetings and as a base for decision-making.
  • Provide support on strategy projects as well as driving and keeping track on strategy execution.
  • Drive various project deliveries both independently and together with the team.
  • Drive the change management tracks of projects.
  • Ensure a deep understanding of employee needs through data collection and data-analysis (qualitative and quantitative).
  • Help reach sustainability objectives by motivating and engaging colleagues, employees and collaboration partners.
  • Designing and implementing business change strategies and/or strategic communications
  • Building business engagement plans and supporting stakeholders at all levels to understand and embrace change
  • Supporting the delivery of technology-enabled transformational change
  • Conducting cultural assessments within organizations and designing interventions to achieve lasting cultural change
  • Analyzing the impact of business change and designing innovative change approaches


Skills on Resume: 

  • Presentation Preparation (Hard Skills)
  • Project Management (Hard Skills)
  • Change Management (Hard Skills)
  • Data Analysis (Hard Skills)
  • Sustainability Initiatives (Soft Skills)
  • Business Change Strategies (Hard Skills)
  • Stakeholder Engagement (Soft Skills)
  • Technology-enabled Transformation (Hard Skills)

8. Digital Change Consultant, Ernst & Young, Denver, CO

Job Summary:

  • Facilitate Executive Alignment workshops to clarify business transformation vision and scope, case for change, and program governance model
  • Define, develop, and drive the execution of the overall Change strategies based on the business transformation program vision
  • Orchestrate global change programs in complex client environments with multiple countries and client business units involved
  • Identify and analyze, develop the management plans, and facilitate on-going engagement for Stakeholders
  • Develop the overall Communication strategy and plan to include creating and delivering internal and external communications, messages and supporting materials
  • Develop support networks (e.g. Change Agent Network, Super User Network, etc.), roles and responsibilities, and timeline to support program activities
  • Facilitate Organization Alignment/Design as well as end-user-to-role mapping activities (as applicable) to support process and organizational changes
  • Conduct Change Impact and Readiness assessments to identify key changes or readiness gaps that will impact the organization
  • Develop and execute change management activities to support the transition
  • Define and manage the execution of Training Strategies and Plans (to include training delivery plan and methods, environments, tools, approval cadence, logistics, and scheduling).


Skills on Resume: 

  • Strategic Planning and Vision Alignment (Soft Skills)
  • Change Strategy Development (Soft Skills)
  • Global Program Management (Hard Skills)
  • Stakeholder Engagement and Analysis (Soft Skills)
  • Communication Strategy Execution (Soft Skills)
  • Network and Support Structure Development (Soft Skills)
  • Organizational Alignment and Design (Hard Skills)
  • Training and Development (Hard Skills)

9. Change Consultant, Capgemini, Seattle, WA

Job Summary:

  • Interact with and influence all levels of the organization
  • Design and implement agile and culture change programs
  • Understand and translate technology change especially around Cloud implementations of for example Workday, SAP S4HANA and Salesforce
  • Work with the Corporate Communications Team to co-design organsational-level communications
  • Determine the most appropriate engagement channels to use – e.g. email, Intranet, Yammer, Stream Video, face to face forums etc
  • Build and manage relationships with communications and change teams across the business and attend communications and change forums to ensure that the team is informed of changes across the organisation
  • Build and manage program-specific engagement and adoption channels
  • Understand and facilitate how access to cross communications channels are managed and communications published
  • Manage the creation and maintenance of all program-related training materials, Train-the-Trainer approach, training schedule development, training metrics and measurement approach, training environment management


Skills on Resume: 

  • Stakeholder Engagement and Influence (Soft Skills)
  • Change Management (Soft Skills)
  • Technology Adaptation (Hard Skills)
  • Strategic Communications (Soft Skills)
  • Channel Management (Hard Skills)
  • Relationship Building (Soft Skills)
  • Engagement Channel Development (Hard Skills)
  • Training and Development (Hard Skills)

10. Change Consultant, Cognizant Technology Solutions, Phoenix, AZ

Job Summary:

  • Partner with the Head of Support Services and Support Services Manager to shape and design changes and delivery approach in respect of people, processes and systems. 
  • Ensure changes are effectively trained, embedded and regularly reviewed.
  • Proactively identify and act on opportunities to improve processes and controls, engaging with end users and acting on feedback and suggestions to ensure processes are future fit and client centric.
  • Provide critical thinking and analysis across all aspects of the business (operational process, people, data, technical, commercial), and present options, recommendations, costs and benefits.
  • Lead and develop colleagues from across 1825 and other 3rd parties to successfully deliver change.
  • Consistently adhere to required governance around reporting, planning, budget control, risk/issue management and quality standards.
  • Lead/support others in leading a number of smaller initiatives within a ‘change window’ framework, defining and managing safe delivery including control of entry/exit criteria for groups of changes.
  • Build, maintain and influence a network of stakeholders across the business to enable successful delivery of the Support Services plan and priorities.
  • Develop effective relationships, trust, credibility and influence with the Direct Client Services and Advice Leadership teams, and other stakeholders across the business.
  • Effective delivery of priorities, ensuring quality solutions to time and to the agreed budget.
  • Analyse complex problems, design solutions and engineer processes that are simple, clear and easy to understand at all levels.
  • Identify best practices and align business processes to one core way of operating to deliver an efficient, effective, creative and compelling client experience.


Skills on Resume: 

  • Change Management and Delivery (Soft Skills)
  • Process Improvement and Innovation (Hard Skills)
  • Critical Thinking and Analytical Skills (Hard Skills)
  • Project Leadership (Soft Skills)
  • Governance and Compliance (Hard Skills)
  • Initiative Management (Hard Skills)
  • Stakeholder Engagement and Networking (Soft Skills)
  • Client-Centric Design and Implementation (Hard Skills)

11. Operational Fund Change Consultant, Booz Allen Hamilton, Washington, DC

Job Summary:

  • Deliver operational fund changes identified internally by the Investment Division. 
  • Operating model review of SJP’s administrator and custodian, market baseline of distribution policies/processes and share classes launches/closures.
  • Represent the Investment Division by providing technical Investment Operations support to corporate projects.
  • Support the Head of Operational Fund Change in the assessment of future change ideas on current changes and BAU processes.
  • Engage with external third parties to ensure SJP Investment Operations adopt a best in breed approach by using this knowledge to challenge existing processes.
  • Construct, adapt and deliver project plans to strict deadlines managing the constraints of internal and external parties.
  • Provide written and verbal updates to appropriate senior committees on the status of projects.
  • Regularly and formally reflect on fund change project successes/challenges and implement clear steps to learn from these lessons.
  • See each fund change initiative through to completion working with the Fund Change Analyst to ensure effective handover and full adoption into BAU.
  • Support the Operational IMA Consultant(s) who are responsible for implementing fund change required by SJP’s IMA (Investment Management Approach)


Skills on Resume: 

  • Project Management (Hard Skills)
  • Stakeholder Engagement (Soft Skills)
  • Technical Investment Operations Knowledge (Hard Skills)
  • Analytical Thinking (Hard Skills)
  • Process Improvement (Hard Skills)
  • Change Management (Soft Skills)
  • Collaboration and Teamwork (Soft Skills)
  • Documentation and Reporting (Hard Skills)

12. Workday Change Consultant, IBM Global Services, Charlotte, NC

Job Summary:

  • Leading all the end to end delivery of change management projects within a Workday environment by supporting clients in all of the following areas
  • Defining the vision, understanding and capturing the impacts, assessing the readiness and providing the support and training needed to help people work differently
  • Understanding people’s needs, visualising how they engage with Workday, identifying moments that matter and ensuring changes being driven by Workday are being captured and documented appropriately
  • Measuring the effectiveness of Workday and providing insight to deliver the intended change both pre, during and post go-live
  • Proactively leading and driving the development of a competency within the capability
  • Supporting business generation and contributing significantly to the future growth of the Workday Business Unit
  • Contributing to the development of commercial propositions, processes and documentation such as SOWs, RFQs, RFPs and ITTs
  • Offering and services and developing the capability within the organisation


Skills on Resume: 

  • Strategic Visioning (Soft Skills)
  • Impact Analysis (Hard Skills)
  • Readiness Assessment (Hard Skills)
  • Support and Training (Hard Skills)
  • Engagement and Communication (Soft Skills)
  • Performance Measurement (Hard Skills)
  • Business Development (Hard Skills)
  • Leadership and Capability Building (Soft Skills)

13. Change Consultant, SAP, Miami, FL

Job Summary:

  • Research-informed service design
  • Design options for what this service should look like
  • Options on full E2E service wrap, including capabilities, supplier and tooling options.
  • Run any additional hypotheses/assumptions by users. (UR-led activity)
  • Commercial market scanning
  • COTS build/buy options analysis (supported by tech Architect)
  • Create a framework proposal for the options
  • Use this framework/model to facilitate strategic decision-making
  • Co-design the change program
  • Define how the change will be managed
  • Identify risks and plan mitigations
  • Co-design workshops with stakeholders to determine who is best placed to own the service long-term.


Skills on Resume: 

  • Research and Analytical Skills (Hard Skills)
  • Service Design and Strategy Development (Hard Skills)
  • Technical and Commercial Acumen (Hard Skills)
  • Strategic Decision-Making (Soft Skills)
  • Change Management (Soft Skills)
  • Collaboration and Stakeholder Engagement (Soft Skills)
  • Risk Management (Hard Skills)
  • Project Management (Hard Skills)

14. Change Consultant, Oracle, Austin, TX

Job Summary:

  • Working on programmes or projects with responsibility for change management deliverables e.g.
  • Change strategy vision, case for change
  • Communication and Engagement approach, plan, design and / or delivery of materials
  • Training approach, plan, training needs analysis, development of materials, delivery of training
  • Change Impact Assessments
  • Preparing impacted audiences e.g. undertaking business readiness assessments
  • Delivering change interventions
  • Responsible for change management workstreams (dependent on the size and scale of the task at hand!) e.g. communications, culture, training, change delivery etc.
  • Applying project management skills to enable effective delivery of change or communication deliverables to a high quality
  • Contributing to the development and coordination of client proposals
  • Assisting in identifying new work at existing clients
  • Building a network of professional relationships
  • Working on organizational change and change management projects across a range of sectors, including Aviation, Rail, Highways, Energy, Water, Science, Property and Healthcare.
  • Work in multi-disciplinary teams, often comprising a mix of other competencies.
  • Review of organizational behaviours and cultures


Skills on Resume: 

  • Change Strategy and Vision (Hard Skills)
  • Communication and Engagement (Hard Skills)
  • Training and Development (Hard Skills)
  • Change Impact Assessment (Hard Skills)
  • Business Readiness Assessment (Hard Skills)
  • Change Intervention Delivery (Hard Skills)
  • Project Management (Hard Skills)
  • Client Proposal Development (Hard Skills)