Job Summary:

• Coordinate test environment, code promotion, release, and ‘roll-back’ contingency planning.
• Prepare project status packs including a project health and RAID log
• Analyse and understand the detailed requirements of CRR 2
• Perform a regulatory gap analysis
• Conduct road-shows to stakeholders outlining the impacts and business work-flow requirements
• Assist in data mining and test data items for accuracy and relevance
• Working with Vermeg consultants to ensure accurate calculation and reporting based on CRR 2 rules
• Worked as a Senior Business Analysis and/or Project Manager
• Working knowledge of the technical rules regarding Credit Risk, Counterparty Risk, Market Risk, Large Exposures, Leverage ratio and NSFR
• Support and provide input into decision group meetings as well as steering committee meetings/workshops for Lean Agile management team and/or with representatives from other relevant business areas.
• Communicate effectively within the project in order to align activities and respond to conflicting timelines.
• Support capability-building events.

Skills on Resume: 

• Project Management (Hard Skills)
• Reporting and Documentation (Hard Skills)
• Regulatory Compliance (Hard Skills)
• Gap Analysis (Hard Skills)
• Stakeholder Engagement (Soft Skills)
• Data Analysis (Hard Skills)
• Technical Knowledge (Hard Skills)
• Meeting Facilitation (Soft Skills)

Job Summary:

• Interface between CX Strategy and Governance management and all stakeholders, in conjunction with senior management, implementing CX principals and governance in business units.
• Ensure consistent CX specifications and terms of reference for reporting, status tracking and dashboard reviews.
• Lead with minimal support CX Governance framework and facilitate effective functioning of CX command center
• Run multiple work stream semi independently within one or more transformation pilot, diagnostics, design and or roll-out.
• Execute scope of the CX project assignment, particularly CX impact and assist in diagnostic activities, design, pilot and implementation.
• Provide input into the CX improvement roadmap
• Co-ordinate the acquisition and analysis of the data to identify business issues and opportunities. 
• Manage business analysis activities for single projects or components of larger projects that are multi-discipline.
• Use specialist knowledge and/or experience of customer experience or business processes to ensure all relevant information is available to guide design and implementation of CX initiative.
• Develop hypothesis to address the deployment requirements and suggest a range of solutions based on specific selection criteria to the CX improvement opportunities/issues identified
• Using the data collated from the business analysis and diagnostic stage, take informed decisions to influence the direction of project and shape of solution put in place, ensuring it is the optimum solution for the improvement of customer experience.
• Provide input to the development of training modules and trained to deliver training content.
• Take lead role in managing relationships with front line managers and front-line staff or team leaders.

Skills on Resume: 

• Interface Management (Soft Skills)
• CX Principles and Governance Implementation (Hard Skills)
• Leadership in CX Governance (Soft Skills)
• Project Management (Hard Skills)
• Execution and Impact Assessment (Hard Skills)
• Data Acquisition and Analysis (Hard Skills)
• Business Analysis (Hard Skills)
• Solution Development (Hard Skills)

Job Summary:

• Act as senior analyst on streams of work from requirements definition and analysis to operational readiness implementation.
• Develop an understanding of Citi’s EMEA and APAC Transfer Agency applications and Operating Model, in order to define business requirements and validate technical requirements.
• Participates in meetings with internal and external stakeholders to gather and document requirements and explore potential solutions.
• Lead full cycle of data migration activities, i.e. from scope definition,  data analysis from the system and Operational Model perspective through developing data transformation rules for ETL development/ manual transformations from ‘as is’ to ‘to be’ model to data upload testing and reconciliation
• Execute systems test from existing test plans either directly or with Citi offshore UAT team. 
• Assists in analyzing testing results in all phases.
• Liaise with client/ other counterparties in jointly agreeing on implementation activities, including environments set up, planning, governance, communication, testing, training and operational readiness.
• Produce project documentation, i.e. BRDs, ERFs, run books
• Participate and lead Dress Rehearsal/ Go Live run book activities
• Adhere to PMO standards, ensuring timely and quality artefact delivery and logging. 
• Coordinate, track and validate the effective transfer of knowledge to the operations teams, testing groups and client
• Managing current book of work for existing EMEA Clients and act as oversight for offshore team.
• Assist in environments/ Fund set up activities, act as an SME for offshore team.
• Assess risk when business decisions are made, 
• Demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Skills on Resume: 

• Business Requirements Analysis (Hard Skills)
• Data Migration Management (Hard Skills)
• Systems Testing and Analysis (Hard Skills)
• Project Documentation (Hard Skills)
• Operational Readiness and Implementation (Hard Skills)
• Stakeholder Management (Soft Skills)
• Compliance and Risk Management (Hard Skills)
• Knowledge Transfer and Team Coordination (Soft Skills)