Job Summary:

• Leading on key business channels for all audience, writing and editing content
• Build strong partnerships an be excellent partner with the wider team as well as customers
• To ensure a robust and effective framework for two-way communication
• Ensuring communications are consistent, clear, relevant
• Responsible for learning and development of communications methods and tone of voice across the team
• Partner with Project & Product Managers, where required, to develop/update a Comms Plan for programme, project or small change and lead on consolidation of all communications
• Lead the process of getting, reviewing, getting approval, and publishing of all communications according to the Departmental Comms Plan on a weekly basis and maintain the repository of all communication material and create relevant communications packs from the repository
• Design and prepare Powerpoint decks for ad-hoc communication requirements for Franchisee Technology boards, Department Townhalls Franchisee Presentations
• Works closely with teams to prepare emergency communications for Corporate Offices, Restaurants, Franchisees and Exec Hierarchy
• Lead, edit and create the content for the internal Franchisee Portal hosted on Sharepoint and ensure messages on the Portal are consistent and up to date with the comms delivered

Skills on Resume: 

• Content Creation and Editing (Hard Skills)
• Partnership Building (Soft Skills)
• Communication Strategy Development (Hard Skills)
• Leadership in Communications (Soft Skills)
• Publication Management (Hard Skills)
• Content Management (Hard Skills)
• Presentation Skills (Hard Skills)
• Emergency Communication (Hard Skills)

Job Summary:

• Deliver management-level reporting weekly and monthly with service analysis of systems and applications where applicable extracted from relevant reporting tools
• Conduct and drive regular service analysis, recommend and support continuous service delivery improvements
• Administrate and improve data reliance and engage stakeholders at the appropriate level
• Through analysis, search for efficiencies in alignment with strategic goals and team/division objectives
• Devise and implement service improvements, and ensure buy-in from Management and relevant stakeholders.
• Participate on department initiatives that aim to improve ITIL processes
• Develop relationships with personnel and Management to evaluate existing IT processes to improve efficiency and productivity
• Hold responsibility for ensuring quality is maintained within the Qlikview Service Desk Dashboard and develop a relationship with BI team to ensure it is developed where necessary
• Business Application Owner for the LPIS Service Desk Dashboard
• Support the LPIS Change Function 1 – 1.5 days a week by managing communications, reviewing and approving/rejecting changes and serving as backup for annual leave
• On occasion, conduct presentations with stakeholders where necessary
• Ensure relevant supporting documentation is kept up to date

Skills on Resume: 

• Reporting and Analysis (Hard Skills)
• Data Administration and Stakeholder Engagement (Hard Skills)
• Efficiency Analysis and Strategic Alignment (Hard Skills)
• ITIL Process Improvement (Hard Skills)
• Dashboard Management and Quality Assurance (Hard Skills)
• Service Delivery Improvement (Soft Skills)
• Service Improvement and Stakeholder Buy-in (Soft Skills)
• Relationship Building and Process Evaluation (Soft Skills)

Job Summary:

• Monitor, assess and track regulatory rule changes
• Retrieve regulatory change alerts via the Thomson Reuters Connected Risk (TR Connect) tool
• Determine the applicability of rules, at a firm level
• Notify SMEs, compliance officers and other control functions as appropriate
• Work with key impacted SMEs and stakeholders to create an action plan for remediation of any identified gaps
• Manage the action plan within the TR Connect tool through completion
• Leverage the TR Connect tool to provide reports on the status of implementation or compliance
• Disseminate regular and comprehensive internal reports on the status and substance of significant regulatory rule changes
• Maintain the inventory of laws, rules and regulations and mapping to internal policies, procedures and controls
• Participate in ad hoc C&ORC projects in order to ensure that regulatory requirements are considered and met

Skills on Resume: 

• Regulatory Knowledge and Monitoring (Hard Skills)
• TR Connect Tool Proficiency (Hard Skills)
• Rule Applicability Assessment (Hard Skills)
• Communication and Notification (Soft Skills)
• Action Plan Development (Hard Skills)
• Project Management (Hard Skills)
• Reporting and Documentation (Hard Skills)
• Internal Reporting (Soft Skills)

Job Summary:

• Implementing the Process Documentation framework across multiple product areas within the FC Centre of Excellence by taking the lead in producing and maintaining quality, accurate and consistent End-to-End process maps and How to Guide procedure documentation.
• Working together with the capability specialists in the business areas to maintain accurate and up to date process matrices for FC CoE, ensuring the process control mechanism is maintained by challenging the SMEs regarding quality and control gaps or complexities.
• Coaching and supporting Process Documentation analysts across BPM Team
• Carrying out quality control checks on End-to-End process maps and How-to Guides to ensure quality and consistency across FC CoE areas.
• Managing delivery of all process documentation requirements for key initiatives, migration plans and projects
• Supporting in ensuring accurate process documentation is in place to ensure operational adherence to quality and control measures and accurate verification during oversight checking
• Responsible for assigning incoming request to appropriate teams
• Perform functions and responsibilities of EDMS System Administrator, password reset, ldap and basic troubleshooting.
• Manage assigned task with minimal direction
• Point of contact for record retention process and retrieval of documentation from storage.
• Meet deadlines for assigned areas of responsibilities
• Troubleshoot customer inquiries on own
• Perform clerical duties as vital, i.e. typing, filing, maintain databases, and prepare general correspondence. 
• Use various computer software applications to complete assigned work activities

Skills on Resume: 

• Process Documentation Framework Implementation (Hard Skills)
• Quality Control and Assurance (Hard Skills)
• Coaching and Team Support (Soft Skills)
• Project Management (Hard Skills)
• Technical Skills - EDMS and Troubleshooting (Hard Skills)
• Record Retention and Documentation Management (Hard Skills)
• Task Management and Prioritization (Soft Skills)
• Customer Service and Communication (Soft Skills)

Job Summary:

• Managing key business stakeholders from a large number of business units at a number of locations across Australia
• Addressing any potential people-side risks and anticipated points of resistance and develop specific plans to mitigate or address concerns
• Execution of the change management strategy and plans
• Working with the project team to integrate change management activities into the overall project plan
• Supporting the creation of the measurement mechanisms to track utilisation and proficiency of individual changes
• Ensuring that readiness assessments are conducted well
• Applying the Allianz change management approach and methodology
• Managing and ensuring the timely and high quality production of artefacts such as user guides, training materials, videos etc
• Support the management and execution of stakeholder engagement plans across the program to ensure key stakeholders are fully engaged in an efficient and effective manner
• Support business owners and change champions in role in effective implementation of the change

Skills on Resume: 

• Change Management Expertise (Hard Skills)
• Stakeholder Management (Hard Skills)
• Risk Management (Hard Skills)
• Integration with Project Planning (Hard Skills)
• Measurement and Evaluation (Hard Skills)
• Readiness Assessment (Hard Skills)
• Methodology Application (Hard Skills)
• Artifact Production (Hard Skills)

Job Summary:

• Responsibility for oversight of the IT Change Management process, including review, updates, education and reporting
• Working with leaders and stakeholders to embed the Change Management process within the business
• Reviewing IT change requests for accuracy based on defined and documented procedures, and reject or provide final approval as appropriate
• Managing the scheduling, verify approvals and collisions and re-planning
• Reviewing test plans and results to help ensure that the proposed change is ready to be released into Production
• Formulating recommendations as to whether changes/releases are ready for production and if not, citing why not
• Preparing CAB meeting agenda, including gathering required documentation needed to share at these meetings
• Chairing the CAB and co-ordinates necessary change approvals, ensuring that system impacts, and inter-dependencies have been reviewed and evaluated, including business continuity and IT contingency plans
• Developing actionable metrics and reports related to the Change Management process
• Identifying process improvement opportunities related to Change Management through analysis of quantitative and qualitative metrics.

Skills on Resume: 

• Change Management Oversight (Hard Skills)
• Stakeholder Engagement (Soft Skills)
• Change Request Evaluation (Hard Skills)
• Scheduling and Coordination (Hard Skills)
• Test Plan Review (Hard Skills)
• CAB Meeting Management (Hard Skills)
• Metrics and Reporting (Hard Skills)
• Process Improvement (Hard Skills)

Job Summary:

• Create and monitor the integrity and accuracy of new and existing part numbers through the PLM approval process for both production and R&D items.
• Manage the application and integrity of the item attributes per the applicable ERP item templates.
• Process product change requests to ensure timely completion and measurement of item releases and revisions.
• Act as liaison between internal business organizations to ensure the requirements of each area are considered prior to releasing of changes.
• Create documentation materials (e.g., work instructions) for production to enable the seamless knowledge transfer of project and manufacturing processes.
• Assist in projects to digitize the manufacturing processes to ensure continuous expansion of the MES system.
• Facilitate open communication through all business organizations to ensure accuracy in product labeling, translation requests, and manufacturing product changes.
• Recognize and champion opportunities for improvements and modernization.
• Execute effective and appropriate communication throughout the business.
• Communicate with quality staff to assist in the resolution of CAPAs and Complaints associated with product set-up or manufacturing documentation.
• Attend meetings and actively participate as a team member on projects impacting products and processes.
• Understand and adhere to all cGMP policies, regulations, and internal procedures.

Skills on Resume: 

• Product Lifecycle Management (Hard Skills)
• ERP Item Management (Hard Skills)
• Change Management (Hard Skills)
• Cross-functional Liaison (Soft Skills)
• Documentation and Work Instructions (Hard Skills)
• Manufacturing Execution System (MES) (Hard Skills)
• Communication Skills (Soft Skills)
• Continuous Improvement (Soft Skills)

Job Summary:

• Support the customer to coordinate resources required to identify, manage, and control the introduction of new or amendments to live services.
• Capture, maintain and distribute a log of all Change requests (Operational Changes, Standard, pre-approved changes, Urgent Changes, and Emergency Changes).
• Plan and coordinate the end to end Change Requests in line with current CM processes.
• Review of completed changes for compliance against process and policy
• Conduct Post Change Implementation Reviews for failed changes
• Act as the central point for change submissions.
• Arrange, chair, record and distribute change details and minutes from the weekly Technical Review, Change Advisory Board (CAB) and Emergency CAB meetings.
• Produce and distribute Forward Schedule of Change.
• Responsible for producing customer communication for system changes.
• Documentation of the Change Management process.
• Identify, document and implement improvements to the Change Management process via CSI.
• Experience of managing multiple suppliers in a large, corporate ITIL V3 environment.
• Provide Input into the monthly reporting pack for Change management

Skills on Resume: 

• Change Management Expertise (Hard Skills)
• Change Request Management (Hard Skills)
• End-to-End Change Coordination (Hard Skills)
• Compliance Review (Hard Skills)
• Post-Implementation Review (Hard Skills)
• Meeting Facilitation and Documentation (Hard Skills)
• Forward Schedule of Change Management (Hard Skills)
• Communication Skills (Soft Skills)

Job Summary:

• Responsible and owning activities within the Change Management process
• Responsible for authorizing and approving minor/low change
• Ensuring that the Change Management function is managed proactively and effectively to meet agreed targets.
• Ensuring that Change standards and processes are implemented and adhered to.
• Sharing knowledge and experience in the form of coaching, mentoring, or training to team members and resolver teams.
• Chair Change Review Meetings or CABS as required.
• Providing service management support in the absence of the Change Manager, or other ITIL leads.
• Assist to scope, design, manage and execute change plans in line with the program's deliverables based on agreed project priorities, 
• Undertake and document change impact analysis, and stakeholder analysis and recommend change interventions required to optimize change outcomes
• Identify and engage business and program stakeholders to refine and endorse change plans
• Execute change interventions required including assisting in developing and delivering training, creating and executing change communications for the business

Skills on Resume: 

• Change Management Expertise (Hard Skills)
• Authorization and Approval (Hard Skills)
• Proactive Management (Hard Skills)
• Knowledge Sharing (Soft Skills)
• Meeting Facilitation (Hard Skills)
• Service Management Support (Hard Skills)
• Change Planning and Execution (Hard Skills)
• Analysis and Stakeholder Engagement (Hard Skills