WHAT DOES A CHANGE ANALYST DO?
The Change Analyst assesses impact and readiness, develops change management strategies, and establishes relationships with stakeholders to understand business needs. This role also involves creating training materials and facilitating sessions to enhance engagement and adoption of new processes within the organization. Additionally, the Change Analyst supports the integration of change management activities into broader project plans and assists in evaluating the effectiveness of change implementations.
A Review of Professional Skills and Functions for Change Analyst
1. Change Analyst Duties
- Process Redesign: Moves groups through the process assessment and redesign stages in business reengineering efforts.
- Requirements Gathering: Gathers requirements and documentation for system developers to facilitate system enhancements.
- Testing Leadership: Acts as lead in user acceptance testing and develops tools to facilitate the effort (test matrices, tracking logs).
- Data Query Execution: Develops and executes query programs for research analysis.
- Change Management: Performs duties associated with change implementation.
- Coordination: Coordinates business and IT efforts.
- Documentation Support: Provides background information and documentation for communication delivery and to aid in the development of training materials.
- Data Analysis: Researches and analyzes client data, internal system data, and treaty documents for quality assurance on various projects to determine treaty compliance, root causes of internal and external issues, and to develop and implement workable solutions.
- System Support: Assists associates with questions pertaining to the modified system programs or new Operations procedures.
- Change Facilitation: Acts in a change agent capacity.
- Attendance Maintenance: Maintains regular and predictable attendance.
2. Change Analyst Details
- Impact Assessment: Complete activities which have included assessing the change impacts and readiness.
- Stakeholder Management: Establish and maintain effective relationships with key internal and external stakeholders (e.g., third-party vendors) to understand and meet business requirements.
- Strategy Development: Contribute to and create change management strategies and plans that maximize employee engagement and adoption.
- Risk Management: Identify change risks and issues across key change programs and work with the Change/Project Manager to resolve them.
- Innovation Input: Bring new ideas to the design process and support the business in building change capability.
- Material Development: Create change management materials to assist the implementation of key change programs executed across BVAC.
- Training Needs Analysis: Identify and document the training needs across the Care Homes for key change programs.
- Training Delivery: Deliver and facilitate training sessions to Care Homes or Corporate Office.
- Workshop Facilitation: Facilitate workshops and discussions to gain consensus on change strategies and options.
- Change Integration: Support project teams in integrating change management activities into project plans.
- Communication Collaboration: Collaborate with the Communications and Project Teams to develop messaging for Change Projects.
- Implementation Monitoring: Assist in monitoring the success of change implementation and benefits realization.
- Adoption Support: Help to drive adoption of new ways of working and provide support to general users & managers as a Change Champion.
- Documentation Management: Maintain Change Documentation on SharePoint portals to help distribute information to key stakeholders.
3. Change Analyst Responsibilities
- Agile Delivery: Contribute and manage work within a backlog of items, focusing on agility and sprint constructs to deliver them.
- Change Management Adherence: Work with the Product Teams to achieve understanding and adherence to Change Management principles and policy points.
- Change Evaluation: Ensure completion of activities surrounding evaluating completed, failed, and backed out Changes to identify any Configuration or Asset changes and extract lessons learned.
- CMDB Integration: Ensure a mechanism and process exists to ensure outcomes or requirements from reviews feed back into the relevant CMDB record.
- ITSM Tool Amendment: Consult upon and/or carry out the technical work required to make amendments within the ITSM tool relating to ongoing improvements to the Change process and related processes.
- Change Management Reporting: Compile Change Management MI on a weekly and monthly basis and review for potential trends and improvement opportunities.
- Stakeholder Analysis for HRIS: Undertake stakeholder analysis for the HRIS project, identify the groups that are impacted by the change, and create plans to move them through the process with minimal disruption.
- Comprehensive Change Management: Responsible for change management activities such as impact assessments, change readiness assessments, transition planning, event launches, project communications, training needs analysis, and oversight of training delivery.
- Process Upgrade Facilitation: Support the project team to facilitate changes and upgrades in business and system processes.
- Stakeholder Communication: Work closely with the communications team to ensure stakeholders are informed of the change and are being educated on the change and what it means for them.
- Change Resistance Resolution: Investigate and resolve change resistance.
- Organizational Change Strategy: Research, recognize, and develop recommendations on the appropriate organizational change management, communication, and training strategies to support the delivery of the HRIS.
4. Change Analyst Job Summary
- Change Management Collaboration: Work with the IT Change Management Manager and IT Communications Specialist to create and execute a change management plan for assigned projects, collaborating with leads of impacted functional areas to ensure appropriate messaging and communication channels.
- Testing & Training Documentation: Work with the project teams and business counterparts to understand and document the company's specific use cases that should be incorporated into testing and training content and materials.
- Project Communication Management: Manage overall project-related communications components, identifying cross-functional dependencies, key milestones, and critical paths while working with Project Managers and teams to ensure schedules stay aligned with the overall IT initiative.
- Quality Assurance Support: Contribute to testing and quality assurance efforts.
- Content Update Management: Manage and respond to requests for content updates from across the firm, while keeping in mind the company's content guidelines and any competing priorities.
- Intranet Content Partnership: Partner with all other departments (e.g., Human Resources, Marketing, Accounting, Knowledge Management, etc.) to support content management and content creation on the firm intranet.
- Internal Communication Support: Support IT and other departments in communicating key messages via the intranet and other IT-supported platforms.
- IT Communication Process Ownership: Own, assess, and improve the existing IT communications processes.
- Communication Media Strategy: Determine appropriate communication media for IT messages, and recommend new options, when appropriate.
- IT Engagement Strategies: Identify new ways for the IT organization to engage firm personnel and increase technology adoption.
- Communications Metrics Analysis: Analyze available communications metrics to recommend improvements for the firm’s intranet, IT project-related communications, and maintenance communication.
5. Change Analyst Accountabilities
- HR Support: Support and drive the HR workstream for change programmes.
- Communications Planning: Work with the communications work stream, ensuring there is a structured and robust communication plan and materials to support the change project.
- Capability Building: Build a talent, learning, training, and performance strategy to build capability.
- Employee Experience Development: Develop an employee experience that supports an individual's journey with an organisation, ensuring that it has inclusion at its very heart.
- Engagement Implementation: Implement colleague-facing engagement, create engaging content and innovative communications and migration approaches to introduce users to the new capabilities and drive adoption by bringing it to life.
- Change Management Accountability: Be accountable for the change management plan and lead on all associated change and communications capability activities and deliverables.
- Data Management: Manage and coordinate all data / MI in respect of change programmes, including updating and tracking programmes for Workforce Change and Restructuring.
- Progress Monitoring: Monitor progress against agreed parameters, identify key risks, resolve issues, and initiate timely corrective action.
- Change Support: Support the Change Lead in managing and implementing change.
- Change Analysis: Conduct change analysis and impact assessments using Change Methodologies to support change management activities.
- Change Plan Development: Develop and deliver effective change plans and change reporting in conjunction with the Change Lead to document and communicate change activities.
- Stakeholder Management: Manage stakeholders, identify and manage issues and risks relating to stakeholders, and report to the Change Lead.
- Relationship Building: Build and maintain strong relationships with internal and external stakeholders to enhance business relationships and project delivery.
- Gap Analysis: Undertake current and future state gap analysis and assess changes and impacts to ensure that transformation strategy and transition planning meet program objectives.