WHAT DOES A BUSINESS CHANGE MANAGER DO?

The Business Change Manager facilitates comprehensive change impact assessments across program projects to optimize engagement and readiness for new solutions. This role involves delivering key business change activities, managing resistance, and ensuring that stakeholders are actively involved in the transformation process. Additionally, the Business Change Manager supports strategic development and execution of change management plans, aiming to measure and enhance the effectiveness of initiatives, while also contributing to the creation of detailed change roadmaps that articulate the benefits of change to the business.

A Review of Professional Skills and Functions for Business Change Manager

1. Business Change Enablement Experienced Manager Duties

  • Data Analysis: Analyze large sets of data to critically assess risks.
  • Communication: Communicate findings to help clients better measure and manage their businesses.
  • Adaptability: Adapt to clients’ unique cultural styles to drive project success.
  • Leadership: Lead project management activities, including planning, budgeting, resource allocation.
  • Risk Management: Mitigate risk to ensure project and client expectations are understood and met.
  • Business Development: Support service line leadership with business development efforts.
  • Proposal Writing: Draft proposals and responses to requests for information.
  • Business Development: Participate in business development interactions with prospects and clients.
  • Talent Development: Support service line leadership with BCE practice and talent development efforts.
  • Leadership: Take on responsibilities to lead or guide others in these efforts.
  • Business Development: Support business development activities to include identifying opportunities.
  • Client Support: Prepare collateral, and support client meetings.

2. Project Manager - Business Change Details

  • Project Coordination: Ensure assignment of clear actions, owners, and deliverables.
  • Project Management: Manage the delivery of these projects within agreed timescales.
  • Skill Development: Help to develop project management discipline across the business.
  • Plan Assessment: Review and assess plans to understand how delivery can be enabled, within the overall landscape of ongoing business change.
  • Resource Management: Manage time and resources across the delivery of multiple projects.
  • Stakeholder Engagement: Engage in ongoing management of relevant stakeholders.
  • Business Improvement: Identify and progress business improvement opportunities.
  • Reporting: Clearly report project progress, including the production of board-level report inputs.
  • Tracking Development: Develop clear project delivery tracking methods to be used internally across the group.
  • Stakeholder Collaboration: Work across various stakeholders to develop clear project plans for both small and large-scale projects.

3. Business Readiness - Change Management Manager Responsibilities

  • Change Management: Integrate change management activities into project plans.
  • Communication: Ensure information is communicated to impacted audiences.
  • Metrics Definition: Define and measure success metrics.
  • Risk Identification: Identify risks and issues related to change management strategy.
  • Presentation Building: Build executive presentations and other communications artifacts.
  • Strategy Development: Develop change management strategy for the current Salesforce transformation project.
  • Strategy Creation: Create change enablement strategies and plans, including training and communications.
  • Stakeholder Management: Support managing stakeholder relationships through direct interactions and indirectly.
  • Team Coordination: Coordinate with the product team to execute ongoing communication and adoption plans.
  • Assessment: Conduct change impact assessments, readiness assessments, and stakeholder analysis.
  • Training Development: Translate system usability into design-friendly training and roll-out.
  • Change Planning: Define, plan, and execute change management plans to support communication and transition activities.

4. Business Change Manager Accountabilities

  • Reporting: Prepare and update relevant reporting, project statuses, issues, and risks.
  • Workshop Leadership: Lead Change Management workshops, and document outputs and actions.
  • Stakeholder Communication: Define and lead business communications and stakeholder engagement activities, leveraging the company’s internal communications team.
  • Training Assessment: Determine training needs, identify appropriate ways to deliver training.
  • Strategic Consultancy: Provide strategic consultancy to the executive team, Business Leads, and other relevant parties on best practices in Business Readiness and Change Management.
  • Change Advocacy: Understand business reasons for change, and influence, and advocate for, desired changes across the whole organization.
  • Planning: Develop key milestones and detailed plans for change initiatives, including stakeholder assessments, communications, training, and resistance plans.
  • Integration: Work with the Program Manager and/or Change Sponsor to integrate change plans into the program plan.
  • Impact Evaluation: Evaluate change impacts by working with Business Leads, Program Manager, and other relevant stakeholders.

5. Business Change Manager Functions

  • Stakeholder Liaison: Liaise with the ERTMS Team to ensure understanding and meeting of goals and requirements.
  • Policy Development: Input into the development of ERTMS programme policies, strategies, plans, and processes.
  • Design Support: Support the First-in-Class design activities of all relevant loco classes.
  • Operational Integrity: Ensure that the planned modifications do not inhibit their operational effectiveness.
  • Workshop Participation: Involve rules workshops with the aim of maximizing operational flexibility in any future rules changes.
  • Document Review: Review and respond to industry operational consultation documents.
  • Design Liaison: Liaise with Network Rail routes to ensure that trackside design affords the greatest operational flexibility and reduces safety risks.
  • Project Updates: Update on general project progress and specific involvement in cab design and the design of training courses and their content.
  • Consultation Response: Review and respond to industry operational consultation documents.
  • Process Support: Support the Putting-into-Use process and highlight any required changes to the SMS to the relevant individuals for action.

6. Business Change Manager Overview

  • Strategy Development: Develop and implement an ERTMS training strategy plan.
  • Stakeholder Liaison: Liaise with all affected operational staff and management to ensure a successful deployment.
  • Needs Analysis: Work within Industry Groups to undertake an outline Training Needs Analysis for Drivers and associated staff.
  • Group Engagement: Engage with the Freight Training Sub-Group to develop a Training Strategy and Plan for training FOC staff.
  • Performance Evaluation: Evaluate driver training performance and competence, course contents, and duration for safety, cost-effectiveness, and recommend alternative solutions.
  • Industry Collaboration: Work with industry by outlining and reviewing the options for delivering the training to staff.
  • Transition Planning: Consider the eventual transition to business as usual.
  • Regular Liaison: Liaise regularly with the Operational Development Manager for ERTMS related matters.
  • Resource Development: Work within industry groups to develop outline specifications for the training resources needed.

7. Business Change Manager Tasks

  • Material Review: Review ERTMS operational material to ensure it is current and effective.
  • Workshop Participation: Attend Route Workshops to ensure engagement in ERTMS scheme design for all areas of operational rollout.
  • Process Leadership: Lead the process of challenging, reviewing, and enhancing the ERTMS operating environment and working practices.
  • Safety Improvement: Find opportunities to improve safety and highlight new initiatives to reduce costs.
  • Risk Assessment: Develop, in consultation with other stakeholders, Risk Assessments.
  • Equipment Review: Review the impacts of any new, or modifications to existing, in-cab ERTMS equipment that are applicable to train drivers.
  • Industry Representation: Represent at specific industry meetings and action any outcomes.
  • Safety Material Development: Develop and deliver ERTMS operational safety material.
  • Standards Review: Review industry ERTMS standards and specify Company Standards arising therefrom.
  • Competence Training Implementation: Implement systems of competence training and assessment per the Railway and other Guided Transport Systems Regulations 2006 and Railway Group standards.

8. Business Change Manager Roles

  • Budget Management: Develop, monitor, and update the budget for the project, maintaining control of all expenditure.
  • Procurement Management: Identify the need for and manage the procurement of equipment and resources needed for GC to meet the ECDP.
  • Standards Review: Ensure related standards along with changes to industry standards impacted by the programme are reviewed and actioned within GC.
  • Documentation Production: Responsible for the production of documentation necessary for GC to meet programme requirements.
  • Project Planning: Develop and maintain comprehensive GC ECDP project and resource plans.
  • Risk Management: Maintain the risk register for all relevant levels and departmental areas of the business, covering timescales, risks, progress, mitigations.
  • Change Management: Agree on change requirements, deliverables, and timescales within GC with relevant heads.
  • Change Process Management: Manage the Network Change process for GC in relation to the programme.
  • Review Contribution: Contribute to regular reviews from the Industry Change Manager.
  • Risk Assessment: Contribute to impact assessments and risk management processes.

9. Business Change Manager Additional Details

  • Stakeholder Management: Ensure visibility, with plans to resolve, and manage through with all relevant stakeholders.
  • Communications Leadership: Lead the communications for the change, at local, functional, global, and customer levels.
  • Market Monitoring: Keep abreast of and report on developments in the onshore market including regulatory changes and competitors' actions.
  • Analytical Skills: Possess good analysis skills, i.e., able to complete gap/benefit analysis independently, drive the discussion, and come out with conclusions.
  • Team Collaboration: Work closely with the wider Operations Portfolio team to ensure consistency, and with Central Projects (CPO) on new business and regulatory requirements.
  • Training Oversight: Ensure end-users are adequately skilled to execute the new ways of working.
  • Change Monitoring: Monitor change momentum, identify potential resistance, propose, and implement appropriate interventions.
  • Representation: Represent GC at senior ECDP meetings and other related/relevant forums and events.
  • Liaison and Reporting: Liaise and update within GC, including reporting to the GC Executive and ECDP Steering Group.
  • Advocacy Creation: Create advocacy for the ECDP, informing and supporting communications and promotion of the program across GC and Arriva as relevant.

10. Project Manager – Business Change Essential Functions

  • Resource Management: Identify resources and assign responsibilities.
  • Strategic Support: Support the business functions in the delivery of change initiatives required to achieve the clients' strategic objectives.
  • Resource Coordination: Identify, plan, and coordinate the planning and deployment of resources across the business to successfully achieve the delivery of approved projects.
  • Quality Assurance: Assure the quality of all project delivery activity and ensure that all projects comply with the client's change delivery framework.
  • Change Management: Work as a business partner to key business areas to ensure appropriate change engagement and successful delivery and implementation of change initiatives.
  • Stakeholder Management: Work with project sponsors and stakeholders to ensure an appropriate definition of project goals, deliverables, and acceptance criteria.
  • Project Planning: Create detailed project plans and definitions, including budgets, business cases, resource, and benefit realization plans.
  • Business Case Management: Ensure projects have valid business cases throughout the project lifecycle and coordinate business case updates with stakeholders.
  • Project Adaptation: Create and deliver project work plans and revise as appropriate to meet changing needs and requirements.

11. Project Manager – Business Change Role Purpose

  • Project Oversight: Oversee and control the delivery of project activity across the business.
  • Project Completion: Drive the projects to completion, including re-planning and finding alternative approaches to overcome obstacles to project progress.
  • Risk Management: Identify, assess, and appropriately mitigate risk to project delivery.
  • Governance Management: Establish and manage a governance structure appropriate for each project.
  • Exception Reporting: Ensure exception reporting is followed throughout agreed governance and the Change Portfolio and Delivery teams are kept updated of any material issues.
  • Stakeholder Collaboration: Work closely with relevant stakeholders to ensure effective and efficient implementation of projects.
  • Progress Reporting: Report progress to project stakeholders, Sponsors, SteerCo, and Change Board.
  • Process Improvement: Work with the Change team to continually improve existing processes, templates, and working practices.
  • Ethical Standards: Ensure that all interactions and engagements are carried out with the highest ethical and professional standards and that all work is accomplished with quality and in accordance with the client's values.

12. nvestments Business Change Manager General Responsibilities

  • Process Development: Work with Front Office Business Managers to provide input from an Aladdin perspective as processes are developed in response to business change.
  • Global Collaboration: Work with Front Office Business Managers to facilitate global collaboration and alignment of processes.
  • Communication Management: Manage communication with Front Office regarding key Aladdin updates.
  • Feedback Management: Work with Front Office Business Managers to obtain and escalate feedback on the service provided by BRS.
  • User Updates: Ensure that the Aladdin SuperUsers are kept up to date with developments on Aladdin.
  • Support Coordination: Able to be the first point of contact to support the Investment Desks on queries of Aladdin.
  • Issue Monitoring: Work closely with Portfolio Manager Assistants (PMAs) to monitor progress on resolution of issues arising on Aladdin and act as a point of escalation.
  • Release Highlighting: Work closely with PMAs to highlight weekly releases that may impact or add value to workflows and processes.
  • Release Coordination: Coordinate the release of enhancements and new versions of Aladdin tools across the Front Office.
  • Enhancement Management: Manage the process for raising and monitoring the progress of Front Office enhancement and change requests with BRS.

13. Investments Business Change Manager Key Accountabilities

  • BAU Prioritization: Manage the ongoing prioritization of BAU development items.
  • Business Liaison: Be a contact point for the business representatives, BRS, and tech throughout the different phases of implementing any change.
  • Testing Oversight: Work with PMAs to ensure appropriate testing occurs as part of any change prior to implementation.
  • Procedure Updates: Update internal procedures to reflect changes to Aladdin or investment process that occur on Aladdin.
  • Change Communication: Ensure PMs are aware of important and relevant changes to Aladdin and associated processes.
  • Analysis and Design: Perform analysis, requirements gathering, operating model designs, and coordinate business agreement.
  • Training Development: Develop training and support documentation for large changes or developments.
  • Change Management: Manage both large and small changes alongside each other.
  • Solution Definition: Work with the Business & Tech (BRS and CTI) representatives to define succinct and measurable solution objectives.
  • Global Collaboration: Collaborate with the Aladdin Investments Business Change Manager to achieve global consistency in systems and processes.

14. Business Change Manager Roles and Details

  • Impact Assessment: Prepare change impact assessments for projects within the program.
  • Stakeholder Engagement: Deliver business change activities to ensure stakeholder and user engagement during the project and business readiness for the solution adoption.
  • Resistance Management: Identify and manage resistance to change from the business.
  • Issue Identification: Identify any potential issues to project management.
  • Benefits Management: Ensure ownership, management, and measurement for benefits realization has been established.
  • Strategy Support: Support the development of the Change Management Strategy to define, plan, deliver, and measure the effectiveness of change.
  • Roadmap Production: Produce a change roadmap which clearly demonstrates the value of business change to the business.
  • Change Assessment: Help assess and recommend change requirements and products to enable the delivery of any tools or to support changes to processes and ways of working, and take part in RFIs and RFPs.

15. Business Transformation & Change Management Manager Responsibilities and Key Tasks

  • Change Management: Develop and implement change management plans for assigned projects.
  • Communication Strategy: Communicate engagement plans, change readiness assessment, stakeholder analysis, and organization.
  • Competency Building: Help define and build an internal change management competency to sustain the business solutions and drive continuous improvement.
  • Training Oversight: Work with the training lead to ensure training content is complete and deployed on time.
  • Progress Monitoring: Define and monitor a "change report card" to measure progress across the project lifecycle.
  • Leadership Updates: Provide project leadership with regular status updates and identification of risks.
  • Partner Management: Identify business partners and manage the ongoing relationship with partners.
  • Change Reporting: Update plans, activities, and provide periodic readouts to the business on change initiatives, stakeholders, readiness, and adoption.
  • Stakeholder Engagement: Build coalitions with stakeholders in an effort to obtain awareness, understanding, buy-in, and support.
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