Job Summary:

• Manage portfolios, programs, and projects
• Manage Portfolio Governance & Oversight
• Participate in Divisional SPOC for OpEx
• Contribute to Delivery Best Practices Definition
• Identify and supervise project risks and issues. 
• Liaise with the divisions node owners to ensure spans & layers comply
• Manage delivery knowledge and tools enterprise wide, specifically Orgview
• Develop mitigating actions and, proactively chasing up actions to get back on target
• Provide key reports and support effective governance and decision making.

Skills on Resume:

• Portfolio Management (Hard Skills)
• Governance Oversight (Hard Skills)
• Operational Excellence Coordination (Hard Skills)
• Best Practices Definition (Hard Skills)
• Risk Management (Hard Skills)
• Compliance Oversight (Hard Skills)
• Knowledge Management (Hard Skills)
• Governance Support (Soft Skills)

Job Summary:

• Ensure compliance with the business readiness framework and gates
• Drive continuous improvement of the framework using lean six sigma
• Act as a key contributor to the Contact Centre forecasting framework
• Implementing and training staff on new software in the organisation
• Identify, Analyse and Solve risk mitigation tactics
• Designs methods for integrating function and process.
• Builds support for business change throughout the business unit.
• Managing the entire change life-cycle and digital Transformation of processes
• Communicate directly with stakeholders and track and Report system issues
• Design, plan and deliver change plans including training, communications and technology

Skills on Resume:

• Compliance Management (Hard Skills)
• Continuous Improvement (Hard Skills)
• Forecasting Framework (Hard Skills)
• Software Implementation (Hard Skills)
• Risk Mitigation Analysis (Hard Skills)
• Process Integration Design (Hard Skills)
• Change Leadership (Soft Skills)
• Stakeholder Communication (Soft Skills)

Job Summary:

• Creating and maintaining change documentation 
• Documenting and reporting the change benefits
• Identifying, addressing and escalating any risks relating to the programme
• Identifies potential issues, project charge, and scope.
• Leads efforts to identify best practices and conducts cost/benefit analyses.
• Identifies impacted parties, business partners, and resources required.
• Develops and designs processes and systems that support business needs.
• Collaborating with the Business Change Lead to create governance documentation
• Communicating to and supporting colleagues as the business moves through the various stages of the change process related to the transformation program
• Ensuring the business is prepared and ready for changes being implemented from both an operational and commercial point of view

Skills on Resume:

• Documentation Management (Hard Skills)
• Benefits Reporting (Hard Skills)
• Risk Management (Hard Skills)
• Issue Resolution (Hard Skills)
• Best Practices Analysis (Hard Skills)
• Stakeholder Engagement (Hard Skills)
• Process Design (Hard Skills)
• Governance Support (Soft Skills)

Job Summary:

• Developing a full program of change to ensure compliance of safety critical medicals
• Acting as program manager for the various workstreams
• Process mapping and identifying areas for change
• Working closely with stakeholders to understand and influence the changes required
• Providing weekly progress reviews, providing assurance and validation of compliance
• Identifying digital solutions and automating manual processes
• Delivering and briefing training on change programmes
• Implementing an assurance framework to ensure LNER remain compliant

Skills on Resume:

• Documentation Management (Hard Skills)
• Benefits Reporting (Hard Skills)
• Risk Management (Hard Skills)
• Issue Resolution (Hard Skills)
• Best Practices Analysis (Hard Skills)
• Stakeholder Engagement (Hard Skills)
• Process Design (Hard Skills)
• Governance Support (Soft Skills)

Job Summary:

• Highlight priorities and critical requirements
• Highlight impacts on the business and clients
• Identify where simple changes can be made to produce significant improvements
• Manage and maintain incidents, enhancements, issues and risks log via Jira
• Identify key timings, dependencies, interfaces and human/technology interactions
• Take initiative and develop creative solutions for solving problems
• Analyse and summarize findings across all regions where applicable
• Working closely with customers to ensure that new systems and process are embedded effectively
• Work with customers to ensure efficient and scalable use of UDAs
• Assist in the definition of new business requirements and the design of new processes. 

Skills on Resume:

• Priority Management (Soft Skills)
• Business Impact Analysis (Hard Skills)
• Change Identification (Hard Skills)
• Incident Management (Hard Skills)
• Dependency Management (Hard Skills)
• Problem-Solving Initiative (Soft Skills)
• Regional Analysis (Hard Skills)
• Customer Collaboration (Soft Skills)

Job Summary:

• Providing expert advice for team members and project community
• Support the Project Team to create the required Business Change products
• Leads on engagement with key contacts
• Supports the tracking of these to 'approve/refuse' release
• Day to day management and leadership of projects. 
• Design the project structure appropriate to stage. 
• Select and apply appropriate delivery methodologies
• Identify key partners and develop effective relationships
• Accountable for delivering business change activity and champion the use of standard methodology

Skills on Resume:

• Expert Advisory (Soft Skills)
• Change Product Creation (Hard Skills)
• Contact Engagement (Soft Skills)
• Release Tracking Support (Hard Skills)
• Project Leadership (Hard Skills)
• Structure Design (Hard Skills)
• Methodology Selection (Hard Skills)
• Partner Relationship Management (Soft Skills)

Job Summary:

• Delivering change management activities to ensure ongoing stakeholder and user engagement.
• Initiating reviews to ensure that the new capabilities are being embedded and established.
• Delivering change management activities to ensure ongoing stakeholder and user engagement.
• Initiating reviews to ensure that the new capabilities are being embedded and established.
• Working closely with the global team to provide global comprehensive solutions to the investment functions.
• Provide training on Aladdin and the end to end workflows.
• Develop a close working relationship with front office business stakeholders
• Determine functionality gaps and enhancement requirements.
• Analyse data and data files to understand what information is received or required
• Provide input into strategic product selection and target operating model definition
• Help users define user acceptance testing criteria and assist the user testing process
• Promote best practice and global consistency.

Skills on Resume:

• Change Management (Hard Skills)
• Capability Review (Hard Skills)
• Global Collaboration (Hard Skills)
• Training Provision (Hard Skills)
• Stakeholder Engagement (Soft Skills)
• Gap Identification (Hard Skills)
• Data Analysis (Hard Skills)
• Testing Support (Hard Skills)

Job Summary:

• Manage the operational integration of new acquisitions by the Group into the target operating model
• Be responsible for process standardisation, defining what best practice should be
• Ensure the consistent use of systems and tools and ensure optimisation of operational efficiency
• Determine how to approach integration change activities based upon the ‘as is’ state and where we want ‘to be’
• Drive the colleague change initiatives to ensure effective engagement resultant from the change activities
• Ensure the change initiatives are delivered in an agile manner, impediments are overcome and the required business outcomes achieved
• Engaging with colleagues from business support areas and across the different geographical locations
• Ensure that the change delivery is compliant with relevant regulations and guidelines
• Engage with Clients to ensure can adapt their ways of working to integrate with target operating approach 

Skills on Resume:

• Integration Management (Hard Skills)
• Standardization Leadership (Hard Skills)
• Tool Consistency (Hard Skills)
• Integration Approach (Hard Skills)
• Change Leadership (Soft Skills)
• Agile Management (Hard Skills)
• Collaboration (Soft Skills)
• Compliance Oversight (Hard Skills)

Job Summary:

• Support the consolidation of business improvement initiatives across the function 
• Ensure the Kanban building with RACI for seamless tracking of the execution strategy for the projects
• Ensure alignment of all change requests on current projects are harmonized with broader KPI deliveries
• Implement continuous monitoring of all KPI and performance measures and furnish executive report summary for SLT
• Govern all Statement of Work and changes / addition / elimination of any KPI and record the changes followed by sign offs of all required stakeholders
• Establish strong cross-functional relationship and Operating model to ensure smooth coordination and support from other functions and stakeholders.
• Ensure robust BCP coordination in line with BP’s BCP framework including successful FMEA and BIA periodic reviews
• Obtain great understanding of BP’s strategies and alignment of GBS strategies alongside.
• Quantify and define measurable benefits of the initiatives under Operational Excellence and track the deliverable during hypercare until state of BAU

Skills on Resume:

• Improvement Support (Hard Skills)
• Kanban Implementation (Hard Skills)
• Change Request Alignment (Hard Skills)
• KPI Monitoring (Hard Skills)
• Governance Oversight (Hard Skills)
• Cross-functional Collaboration (Soft Skills)
• BCP Coordination (Hard Skills)
• Strategic Alignment (Hard Skills)

Job Summary:

• Aide in the delivery of incremental change to the global investment Team.
• Maintain relations with the investment teams and act as a conduit relaying their requirements 
• Consult and/or lead the organization design process for future organizational changes
• For part of the overall Investment Platform community within Investment Operations.
• Own the single view of reports and dashboards for executive reporting at any level
• Align with Transformation Teams to bring new ideas to life 
• Manage ideation at regular intervals for continuous flow of creativity within the team
• Perform regular audits of scorecard KPIs and suggest revision / changes post robust analysis and reasoning
• Ensure consistent and most updated communications for employees covering recent updates and upcoming changes in the organizations where applicable
• Obtain a good understanding of the nature of the business supported and the economic environment in order to execute activities effectively

Skills on Resume:

• Change Support (Hard Skills)
• Stakeholder Management (Soft Skills)
• Organizational Design (Hard Skills)
• Community Engagement (Soft Skills)
• Reporting Ownership (Hard Skills)
• Transformation Collaboration (Soft Skills)
• Ideation Management (Hard Skills)
• KPI Analysis (Hard Skills)

Job Summary:

• Managing third party contributions to the portfolio
• Planning and designing the portfolio and proactively monitoring its progress
• Resolving issues and initiating appropriate corrective action
• Managing the portfolio's budget on behalf of the CIO
• Monitoring and reporting expenditure as the portfolio progresses
• Managing resource demands required to satisfy the delivery requirements of the portfolio
• Ensuring that resources are deployed on a timely and efficient basis
• Ensuring delivery of the portfolio to the appropriate level of quality, on time and within budget, in accordance with the portfolio plan and the relevant Santander frameworks, models, policies and standards
• Working with SCUK EXCO and PMO to determine schedule of change for prioritised projects
• Managing the small change channel to ensure an optimised delivery of small changes to production
• Defining the portfolio's governance arrangements, including suitable project lifecycle and associated standards and templates, with the Project Management Office

Skills on Resume:

• Third-Party Management (Hard Skills)
• Portfolio Planning (Hard Skills)
• Issue Resolution (Hard Skills)
• Budget Management (Hard Skills)
• Expenditure Monitoring (Hard Skills)
• Resource Allocation (Hard Skills)
• Quality Assurance (Hard Skills)
• Governance Definition (Hard Skills)

Job Summary:

• Managing communications with all stakeholders
• Managing the dependencies and interfaces between projects
• Managing risks to the portfolio's successful outcome
• Managing transition to business as usual operation and IT Service Delivery
• Reporting progress of the portfolio at regular intervals to the CIO, EXCO and other key business stakeholders
• Pro-actively identify, assess, manage and report IT related risks. 
• Plan and execute mitigation and contingency actions to help reduced unplanned impacts to SCUK’s systems
• Contribute to the design and application of robust IT Security controls and processes to help maintain the integrity and reliability of SCUK’s systems and data
• Contribute as a member of the IT Leadership Team (ITLT) to the smooth running and leadership of the IT department
• Design and drive strategies to improve ways of working

Skills on Resume:

• Communication Management (Hard Skills)
• Dependency Management (Hard Skills)
• Risk Management (Hard Skills)
• Transition Management (Hard Skills)
• Progress Reporting (Hard Skills)
• Risk Identification (Hard Skills)
• Mitigation Planning (Hard Skills)
• Security Control Design (Hard Skills)

Job Summary:

• Identify and manage anticipated resistance to change
• Plan, develop, deliver, and track change management deliverables
• Manage the transition of change in the business. 
• Work with key stakeholders to embed changes within the business. 
• Communicate with persons affected by change to maintain morale and support for change.
• Provide input and support the development, delivery and management of training and communication plans to enable smooth implementation of changes
• Assess change impact, organizational readiness analysis, resistance management, and change reinforcement.
• Identifying what changes in processes, roles and structures are needed to achieve the desired future state
• Communicate with leadership and the project to keep them up to date with progress, issues and developments in change programmes. 

Skills on Resume:

• Resistance Management (Hard Skills)
• Deliverable Tracking (Hard Skills)
• Transition Management (Hard Skills)
• Stakeholder Engagement (Soft Skills)
• Change Communication (Soft Skills)
• Training Support (Hard Skills)
• Impact Assessment (Hard Skills)
• Leadership Communication (Soft Skills)

Job Summary:

• Leading and driving adoption of new processes and technology across Platform Implementation
• Developing a tailored change management framework for an internal change programme
• Delivering tailored change management solutions based on the scope of projects and programmes
• Mapping out a blueprint for successful implementation across the organisation
• Delivering and deploying new solutions and ways of working
• Facilitating and championing stakeholder mapping and the development of engagement plans during project initiation and planning
• Conducting operational impact assessments, presenting findings to key stakeholders to influence, engage and gain buy in to enable change
• Acting as the Change Management SME for a range of projects and programmes supporting Project Managers throughout the project lifecycle, from initiation through implementation and to close

Skills on Resume:

• Adoption Leadership (Hard Skills)
• Framework Development (Hard Skills)
• Tailored Solutions Delivery (Hard Skills)
• Implementation Mapping (Hard Skills)
• Deployment Leadership (Hard Skills)
• Stakeholder Engagement (Soft Skills)
• Impact Assessment (Hard Skills)
• Change Management Expertise (Hard Skills)

Job Summary:

• Work with key stakeholders within the business to deliver improvement opportunities
• Ensuring the interests of the project sponsor are met by the programme.
• Produce senior management and stakeholder reporting
• Update on project change schedules and progression analysis.
• Manage the transition to the new process and or application 
• Minimizing business disruption and ensuring effective and positive communication of change.
• Provide support and coaching to the project office team who are managing projects to drive business improvement and change.
• Work closely with Senior Management Team to identify opportunities for change, efficiency and improved effectiveness.
• Establish appropriate governance for accepting and prioritising new requests for change and business improvement.
• Host regular project meetings to report on progress, risks and issues and to request direction if business decisions need to be made for the project.

Skills on Resume:

• Stakeholder Engagement (Soft Skills)
• Sponsor Alignment (Hard Skills)
• Reporting Management (Hard Skills)
• Change Schedule Management (Hard Skills)
• Transition Management (Hard Skills)
• Change Communication (Soft Skills)
• Team Support (Soft Skills)
• Opportunity Identification (Hard Skills)

Job Summary:

• Support the Business Readiness Manager in successful delivery of the Service Delivery roadmap and business objectives across internal functions and external providers
• Engaging with appropriate stakeholders in all stages of the development lifecycle
• Ensuring all changes are customer and CSR centric
• Support and input into the Service Delivery Roadmap and pipeline of change 
• Ensure efficient and effective operational solutions are in place that can be adapted to fit a range of change project types
• Review change initiatives to understand impacts on customer journeys and experiences
• Complete a thorough Customer Operations impact assessment for all changes 
• Ensuring any impacts to customers and CSRs are identified and quantified
• Provide effective management of Business Readiness risks
• Provide insights and apply lessons learned from other change initiatives as input for filtering, scoping, and analysis

Skills on Resume:

• Roadmap Support (Hard Skills)
• Stakeholder Engagement (Soft Skills)
• Customer Focus (Soft Skills)
• Roadmap Input (Hard Skills)
• Solution Development (Hard Skills)
• Impact Assessment (Hard Skills)
• Operations Evaluation (Hard Skills)
• Risk Management (Hard Skills)

Job Summary:

• Work collaboratively with the Business Readiness BA team providing guidance and advising on analytical requirements
• Ensure any Customer Operations costs associated with the change are identified, budgeted and approved
• Develop, implement and manage a clearly defined Business Readiness plan
• Covering all areas of customer impacting change initiatives.
• Actively manage stakeholder delivery across multiple functions
• Tracking progress with regular meetings, and report to the Business Readiness Manager
• Design and facilitate workshops with the key stakeholders to understand and address all challenges
• Provide project quality assurance through attendance at project steering Groups and other forums 
• Engage with Training & Quality to ensure expected execution of all customer facing activity
• Complete Go/No Go criteria for all change and communicate with key stakeholders and project

Skills on Resume:

• Analytical Guidance (Hard Skills)
• Cost Management (Hard Skills)
• Readiness Planning (Hard Skills)
• Stakeholder Management (Soft Skills)
• Progress Tracking (Hard Skills)
• Workshop Facilitation (Soft Skills)
• Quality Assurance (Hard Skills)
• Training Coordination (Hard Skills)

Job Summary:

• Work within the Programme team across a series of projects and workstreams to deliver the already defined change adoption requirements. 
• Develop individual communications plans and support the adoption of devices and supporting products and tools.
• Work with the business and Programme team to deliver a set of implementation requirements, plans and costed deliverables to achieve the project goals.
• Responsible for managing the delivery of the change products throughout the full easyJet Project Management Framework lifecycle.
• Build relationships with a wide range of stakeholders in particular outside the M and A community.
• Help define knowledge management for overarching programme, develop and deliver key areas of content particularly around change and transition
• Assisting users to adopt technology and embrace technical change
• Provide an innovative, forward thinking and structured approach to empowering uses to adopt the new technology
• Support development of metrics to assess the success of products and features and determine necessary enhancements
• Support the Change Manager to deliver workshops and other forums to facilitate a change champion approach to ensure engagement and buy in at all levels

Skills on Resume:

• Change Management (Hard Skills)
• Communication Planning (Hard Skills)
• Implementation Planning (Hard Skills)
• Delivery Management (Hard Skills)
• Stakeholder Engagement (Soft Skills)
• Knowledge Management (Hard Skills)
• Technology Adoption (Hard Skills)
• Metrics Development (Hard Skills)

Job Summary:

• Proactively seek to improve strategic outcomes and provide high quality and cost efficient change delivery services
• Be responsible for service improvement and change plans in collaboration with the operating business unit(s)
• Delivery managers and internal and external stakeholders to address the identified impacts for all programmes
• Work with Business Change Officers to identify stakeholders and define the management approach 
• Ensure on-going stakeholder engagement and buy-in to projects and change initiatives
• Provide independent oversight, scrutiny and challenge to ensure things are done well in change management
• Serve as an expert consultant for business transformation and change management methodologies and tools across the organisation.
• Demonstrate capability in People and Change and Operational competencies such as change management, project management and communications.
• Support the change process & behaviours for large scale transformation programmes
• Support the communication plan and in particular drive implementation and embedding of the new tools

Skills on Resume:

• Strategic Improvement (Hard Skills)
• Service Improvement Planning (Hard Skills)
• Stakeholder Collaboration (Soft Skills)
• Management Approach Definition (Hard Skills)
• Stakeholder Engagement (Soft Skills)
• Oversight and Scrutiny (Hard Skills)
• Change Consultation (Hard Skills)
• Transformation Support (Hard Skills)

Job Summary:

• Responsible for the support of the investment platform with a focus on Aladdin by BlackRock Solutions 
• Provide 2nd line support to the investment teams globally with focus in APAC region
• Act as the escalation point to BRS where technical or Aladdin specific assistance
• Reduce incidents by working with BRS to improve their quality control and functional capabilities
• Assist in the change initiatives by working with other Business Change Managers on larger change projects
• Transition new applications/ modules and services into the production support environment
• Identify potential efficiencies and best practice opportunities within Aladdin
• Coordinate with Schroders Global Technology teams on front to back incidents to successful resolution

Skills on Resume:

• Platform Support (Hard Skills)
• Second-Line Support (Hard Skills)
• Escalation Management (Hard Skills)
• Quality Improvement (Hard Skills)
• Change Initiative Support (Hard Skills)
• Transition Management (Hard Skills)
• Efficiency Identification (Hard Skills)
• Global Team Coordination (Soft Skills)

Job Summary:

• Working at a Strategic level to create the plan of activities to support the build phase of the project and early life support.
• Leading the Change element of this project to co-ordinate activity globally across impacted functions within the business.
• Setting & championing the required standards
• Ensuring have the right tools and processes embedded.
• Providing hands on change management delivery and support
• Developing and manage a virtual ‘change network’ team made up of people across the Group. 
• Ensuring this team remains proactive, effective, and committed to driving and embedding the changes required for the Insight Initiative to achieve its objectives
• Supporting communications and stakeholder engagement
• Providing leadership to, and facilitating the work of, cross-functional project teams.
• Ensuring team members remain motivated and committed to the project and programme objectives

Skills on Resume:

• Strategic Planning (Hard Skills)
• Change Leadership (Hard Skills)
• Standard Setting (Hard Skills)
• Process Implementation (Hard Skills)
• Hands-On Support (Hard Skills)
• Network Management (Hard Skills)
• Team Leadership (Soft Skills)
• Stakeholder Engagement (Soft Skills)

Job Summary:

• Ensuring visibility with plans to resolve and managed through relevant stakeholders
• Liaising with the central ePMO and other programmes across the group portfolio
• Working at a project level to ensure the project is set-up for success
• Maintaining project documentation to feed into the master plan
• Working with the wider project team to ensure all activities are aligned.
• Managing stakeholder of all relevant parties, at all levels within business
• Ensuring communication is timely and providing clarity on what this change means for stakeholders 
• Identifying and managing risks, issues and inter-project dependencies associated with change management
• Ensure consistency of approach and alignment of change management activities and the associated change
  

Skills on Resume:

• Visibility Planning (Hard Skills)
• Portfolio Coordination (Hard Skills)
• Project Setup Optimization (Hard Skills)
• Documentation Management (Hard Skills)
• Alignment Facilitation (Hard Skills)
• Stakeholder Management (Soft Skills)
• Effective Communication (Soft Skills)
• Risk Management (Hard Skills)

Job Summary:

• Overall change management to ensure successful delivery of strategic initiatives
• Manage stakeholder communications and ensure key stakeholders are informed of latest status, issues and risks
• Influence change and others toward a common vision or goal
• Design and implement change management strategies and plans to increase adoption and usage
• Support the design, development, delivery and management of communications
• Apply a structure methodology and lead change management activities
• Co-ordinate and steer business & infrastructure teams to deliver initiatives
• Report progress to key stakeholders, maintain RAID log and highlight key issues, risks and dependencies to the programme
• Leadership of Project Working Group and project status reporting to Steering Committee and senior management
• Development and maintenance of project documentation

Skills on Resume:

• Change Leadership (Hard Skills)
• Stakeholder Communication (Hard Skills)
• Influencing (Soft Skills)
• Strategy Development (Hard Skills)
• Communication Planning (Hard Skills)
• Methodology Application (Hard Skills)
• Coordination (Soft Skills)
• Reporting Management (Hard Skills)

Job Summary:

• Responsible for operational readiness for all tasks and projects that impact the payments business unit across operational, commercial and technical functions.
• Identifying and ensuring there is a defined and agreed vision and clear picture of the future state.
• Ensure all key business changes are communicated and implemented with limited disruption.
• Support overall strategy for Payments and assist department heads and commercial managers with initial conversations with third parties.
• Develop a business readiness and change management framework for Payments.
• Articulating the change and impact of the change from a people, process, policy, and systems perspective across stakeholders.
• Fully understand the programme impacts established by others to be evaluated particularly in relation to time related and disruptive costs.
• Provide and utilise experience from a Payments perspective to help shape and ensure objectives & expected outcomes are clearly defined & measurable.
• Ensure post-handover that each project is fully embedded into standard BAU ensuring all key benefits are realised.
• Support other Programme workstreams and Product Owners

Skills on Resume:

• Operational Readiness Management (Hard Skills)
• Vision Definition (Hard Skills)
• Effective Communication (Soft Skills)
• Strategic Support (Hard Skills)
• Framework Development (Hard Skills)
• Change Articulation (Hard Skills)
• Impact Evaluation (Hard Skills)
• Objective Definition (Hard Skills)