CHANGE ANALYST SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

The Change Analyst brings a wealth of experience in change management, specializing in strategy formulation, planning, and execution across dynamic and complex environments. Proficient in engaging stakeholders effectively, ensuring alignment with project visions while thriving under pressure and adapting to evolving scenarios. With a background in PROSCI methodologies, Cloud technologies, and Agile practices, this position has a proven track record in operational change programs, particularly within government reform and large-scale transformations.

Essential Hard and Soft Skills for a Standout Change Analyst Resume
  • Data Analysis
  • Project Management
  • Business Process Mapping
  • Risk Assessment
  • Change Management Methodologies Software Proficiency
  • Reporting and Documentation
  • Stakeholder Analysis
  • Regulatory Compliance
  • IT Systems Knowledge
  • Communication
  • Adaptability
  • Problem Solving
  • Team Collaboration
  • Conflict Resolution
  • Leadership
  • Critical Thinking
  • Empathy
  • Negotiation
  • Stress Management

Summary of Change Analyst Knowledge and Qualifications on Resume

1. BA in Business Administration with 5 years of Experience

  • Experience in a business analyst or process improvement related role
  • Certified in business analysis, change management, project management and Lean Six Sigma would be beneficial
  • Experience in group insurance is an asset
  • Ability to work independently and under pressure and adhere to deadlines
  • Highly self-motivated with keen attention to detail
  • Powerful and effective communicator, both verbal and written with internal and external clients
  • Ability to create and deliver powerful presentations
  • Experience in business process modeling
  • Experience working in a team-oriented, collaborative environment
  • Strong analytical, troubleshooting, problem-solving and follow-through abilities
  • Ability to break down complex situations, identify and resolve root causes
  • Strong people skills to help others navigate through change, engage and motivate employees
  • Self-learner who can embrace and pick up new technologies
  • Knowledge of Microsoft Office, process modelling and project management tools, eg: Outlook, Word, Excel, PowerPoint, Visio, SharePoint, Adonis, JIRA, Confluence

2. BS in Information Technology with 2 years of Experience

  • Ability to create and edit BOM (bills of materials)
  • Knowledge of revision control
  • Ability to communicate with multiple departments to support requests
  • Ability to process change requests and write changes (ECO, DCO, MCO and Deviations)
  • Knowledge of Arena and Adobe Acrobat (Agile or other PLM)
  • Good communication skills (gmail or other mail systems)
  • Ability to edit documents using (excel, word, power point)
  • Ability to work in a fast-moving and priority-changing environment
  • Experience as a business analyst and a Change Analyst role
  • Strong communication and facilitation skills
  • Effective stakeholder engagement and management

3. BA in Organizational Psychology with 4 years of Experience

  • Experience in electricity, gas, or smart metering industries
  • Demonstrable experience in the GB energy retail market in a relevant role.
  • Understanding of the regulatory framework for the GB retail energy market.
  • Experience developing solutions to complex operational and technical issues impacting a variety of stakeholders.
  • Adept and versatile with the ability to understand and process vast, complex information.
  • Ability to identify and understand the impacts of policy development and regulatory change on a broad range of stakeholders.
  • Analytical skills to identify the root cause of issues and develop optimal solution options.
  • Exceptional communication skills, both written and verbal, able to understand and articulate complex issues to all levels of seniority and to technical and non-technical audiences.
  • Experience in the financial services industry including the broad regulatory environment for Australian banking activities, will be highly regarded
  • Excellent communication and interpersonal skills

4. BS in Management Information Systems with 3 years of Experience

  • Experience with change management analyst/project 
  • Strong customer-facing skills in order to attend management meetings
  • Experience in Analytical and/or technical  preferably within NCR Services
  • Demonstrated proficiencies with Microsoft Office Suite software
  • Knowledge of NCR Managed Services delivery and S/W Agents
  • Excellent written and verbal communication skills
  • Ability to work in a fast-paced environment and multi-task
  • Good time management and organizational skills
  • Ability to identify and resolve issues with a sense of urgency
  • Strong problem management resolution skills
  • Strong teamwork skills, appropriate to all levels of the organization
  • Understand Difference between Change Management and Release Management and roles connection

5. BA in Human Resources Management with 4 years of Experience

  • Experience within Change analysis/management including strategy, planning, and implementation.
  • Effective stakeholder engagement and management so that change is aligned against the project vision.
  • Experience working in complex and dynamic environments
  • Strong Team focused & outcomes-driven
  • Adaptable & thrive in high-pressure environments
  • Experience in PROSCI methodology or working towards a qualification in this area
  • Experience in working on an operational change program, ideally supporting operating model change or government reform
  • Previous experience working as a change analyst
  • An adaptable approach coupled with experience in working on large and complex transformations.
  • Experience in Cloud and JIRA/Confluence
  • Experience within DevOps/SysOps environment
  • Experience in working in an Agile environment
  • Experience of working in Central or Local Government

6. BS in Computer Science with 6 year of Experience

  • Experience working across Change/Continuous Improvement/Project Management.
  • Well-versed in different change and project methodologies (Prince, Lean, Agile) with supporting qualification desirable.
  • Experience in data analysis and manipulation.
  • Ability to deliver/contribute to Contact Centre efficiency targets as allocated.
  • Ability to maintain pace and momentum on the analysis accountable for.
  • Strong interpersonal and influencing skills, self-aware and open to challenge.
  • Ability to engage and gain trust of colleagues across the group.
  • Accountable for benefits tracking linked to the change projects personally delivered.
  • Experience in applying the Change Management approach and tools based on the scope and needs of assigned projects.
  • Experience in building and managing relationships with stakeholders, senior management and staff working independently and as part of a team
  • Ability to communicate change approach and convey the value to stakeholders
  • Experience in prioritizing and delivering in a collaborative and fast-paced environment
  • Experience in facilitating meetings related to change management, including project team meetings, and change network engagement meetings.
  • Experience in communicating ideas through PowerPoint and other documentation while adjusting style and level of details depending on audience

7. BA in Project Management with 5 years of Experience

  • Strong English language skills and excellent written and verbal communication
  • Experience in business, prior work in industry, or a professional services firm
  • Experience in PMO, BMO, portfolio management, Talent, Human Resources, or program/project management
  • Experience with change management knowledge, across multiple business areas and program portfolios, including assessment and management of multiple inter-program dependencies and definition of KPIs across projects and initiatives.
  • Understanding of IT life cycle such as pipeline, resource, demand, project delivery, financials
  • Strong MS Project Server, PowerPoint, Visio, SharePoint and Excel skills
  • Strong self-management, information presentation and interpersonal communication
  • Understanding of the EY business model
  • Ability to communicate analytical and technical concepts with confidence and in an easy-to-understand fashion
  • Highly organized with an ability to work under tight deadlines and shifting priorities
  • Ability to work in a virtual team
  • Ability and willingness to work in a multicultural and diverse environment and flex style as appropriate
Relevant Information
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